Cottenham Court Care Home, Cambridge, Cambridgeshire
Cottenham Court Care Home, Cambridge, Cambridgeshire
Cottenham Court Care Home, Cambridge, Cambridgeshire

Care at Cottenham Court includes care for older residents, as well as care and support for young people with physical disabilities. Short and long term care packages are available to those looking for nursing, residential, respite, palliative, Parkinson’s and convalescence care.

Situated in the picturesque village of Cottenham, the home’s design has been tailored to the challenges of care and provides residents with a versatile living environment. Pleasing additions include en-suite bedrooms, an activities room, a conservatory and Sky television. The private grounds feature a sensory garden, bright and colourful raised flower beds as well as a fish pond and water feature, providing the perfect place to relax.

A varied menu of nutritious meals is enjoyed by all residents, with the home treating mealtimes as an important part of the day and making sure there are always drinks and lighter snacks available.

Gardening, exercise classes and crafts are examples of some of the hobbies residents have embraced, while visits from a local theatre group and Pets as Therapy also provide good mental and physical stimulation.

Group: Bupa Care Homes

Person in charge: Nomvelo Nyathi (General Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Huntington's Disease • Parkinson's Disease

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cottenham Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 20 Nov 2017

We have 2 residential beds available. Our spacious rooms are available on the first floor of the building with views of our lovely garden. All rooms are with en-suite facilities.

Reviews

9 Cottenham Court Care Home has a Review Score of 9 (9.037)

The Review Score of 9 (maximum of 10) for Cottenham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Cottenham Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Cottenham Court Care Home is calculated as follows: ( (131 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 202 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.403 Points relating to the number of positive Reviews for Cottenham Court Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.4 Target = 0.403

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cottenham Court Care Home?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cottenham Court Care Home

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    1

My father spent his last days at Cottenham Court after a long battle with illness. The staff we always warm and friendly and helped him to settle in quickly.

During a very difficult time for the family, I cannot speak highly enough of the professional, caring manner of everybody we met at the home.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Cottenham Court Care Home responded to this review on 06 Oct 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff, it is lovely to know that your dad had settled quickly and that he was well cared for.

My father was in Cottenham Court for about 18 months receiving nursing care, until he passed away in August 2017.
As a regular visitor, I always found the home clean and adequately staffed and the care given to my father was of a high standard.
He was happy spending his last months there and the staff were fantastic.
He enjoyed the activities and trips that were arranged and the staff were all friendly and welcoming.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Cottenham Court Care Home responded to this review on 18 Sep 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review it is lovely to hear that your farther was happy in our care and I'm sure that in time this thought will give you happiness as well.

I came to convalesce after surgery on a broken hip. Very pleasant experience, facilities quite modern, staff very friendly and helpful. The food is very good, I stayed for 8days and in the circumstances, I have enjoyed my time here.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Jayne Duck, Customer services administrator at Cottenham Court Care Home responded to this review on 12 Sep 2017:

Thank you for your review. I'm so glad to hear that you are feeling better and that you have enjoyed your stay with us.

Cottenham Court is a lovely, kind and respectful environment where people really care about people as individuals.
They are very responsive to residents and their families.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Cottenham Court Care Home responded to this review on 31 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

I came to Cottenham Court for respite care following surgery initially in 2012 and now again in 2017 following further surgery. It was fabulous seeing some of the same faces from 2012 and they remembered me. It was lovely and welcoming. A huge thank you to everyone that looked after me. It was a good rest enabling me to heal quicker and get up and about.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Cottenham Court Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your most recent stay and experience; we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.

I cannot recommend this nursing Home enough. My mother has been bedbound for her entire stay. I know that my mother is being looked after in a safe environment. The staff are all approachable and have great patience.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Cottenham Court Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother went into the care home from hospital with mobility problems and was naturally apprehensive as she had previously lived at home with no help. She was met with cheerful, friendly people who quickly put her at ease and understood her problems without making a big issue of it. Her room is light and airy and the staff help her to wash and dress and she has the safety of a 24hr button to call if there is a problem. Food is delicious (so she says) and a good choice. She enjoys the many activities held - art, flower arranging, quiz, chair exercises, bingo to name a few and says she doesn't have time to read her book so she seems to have plenty to occupy her which she didn't have at home. I feel happy she is being looked after in such a kind, efficient way and would recommend this care home.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Cottenham Court Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

A very pleasant, peaceful time convalescing after a hip operation - good attention to pills, exercise, sleeping etc to provide both activity and generally pain-free, helped by good food and delightful staff who know everybody's names and needs. The staff gave exceptional service in all departments.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer Servie administrator at Cottenham Court Care Home responded to this review on 07 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All the facilities offered are of the highest standard.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Cottenham Court Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This is my first experience so I can't give a comparison, only details since June this year.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Cottenham Court Care Home responded to this review on 04 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Well run and efficient care home. Helpful and caring staff. Excellent meals - varied and tasty. Requests received with attention and acted upon.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Service Administrator at Cottenham Court Care Home responded to this review on 27 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I didn't know what to expect when I was suddenly told I was to be moved into a nursing home. I couldn't have been more surprised. The home was very luxurious in a homely way. Huge public rooms furnished with lounge suites. Tastefully furnished. In the month I was there I never heard a bad word amongst the staff. In fact everyone was smiling which made me feel well at home. I almost didn't want to leave.

How likely would you be to recommend Cottenham Court Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Cottenham Court Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I came here 10 days after a right hip operation performed at Nuffield Hospital. I was not feeling well when I arrived here, low sodium levels and very tired. The care and attention I received while here by all the nurses and carers and other members of staff have been always kind and considerate. People from all over the world work here they always work with a smile and nothing is too much trouble. The food is very good with a choice at every meal. I took part in some sitting exercises with others which felt good and also a bit of fun. I am leaving after two weeks restored to health. I arranged for a physiotherapist to visit me several times with exercises and walking. I am not ready to go home.Thank you.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoyed my stay and would recommend joining in the activities.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Cottenham Court Care Home responded to this review on 28 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

I really enjoyed my stay and I would recommend the home to anyone.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Cottenham Court Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I was looking for respite care for my husband while I was away on holiday for a couple of weeks. I cannot fault the service provided by the manager and all of the team. I found the place welcoming and the manager spent a lot of time understanding my husbands needs before his stay. Restarting into residential care is a big step, however now that my husband has experienced it, he would be happy to return if the need arises.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My stay at Cottenham Court was for just over 2 and a half weeks to convalesce after a hip operation in hospital. I received excellent care from both the nursing staff and carers, nothing was too much trouble for them. The food was first class (I think that I have put on over half stone!) My condition is now improving as is my confidence so I feel that although it cost me a lot of money it was worth it in helping me along the road to recovery.

How likely would you be to recommend Cottenham Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cottenham Court Care Home