High Street, Cottenham, Cambridge CB24 8SS
Care at Cottenham Court includes care for older residents, as well as care and support for young people with physical disabilities. Short and long term care packages are available to those looking for nursing, residential, respite, palliative, Parkinson’s and convalescence care.
Situated in the picturesque village of Cottenham, the home’s design has been tailored to the challenges of care and provides residents with a versatile living environment. Pleasing additions include en-suite bedrooms, an activities room, a conservatory and Sky television. The private grounds feature a sensory garden, bright and colourful raised flower beds as well as a fish pond and water feature, providing the perfect place to relax.
A varied menu of nutritious meals is enjoyed by all residents, with the home treating mealtimes as an important part of the day and making sure there are always drinks and lighter snacks available.
Gardening, exercise classes and crafts are examples of some of the hobbies residents have embraced, while visits from a local theatre group and Pets as Therapy also provide good mental and physical stimulation.
Group: Bupa Care Homes
Person in charge: Nomvelo Nyathi (General Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Huntington's Disease • Parkinson's Disease
Languages Spoken by Staff (other than English): Tagalog
Single Rooms: 62
Rooms with ensuite WC: 62
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Cottenham Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Cottenham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Cottenham Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.635 for Cottenham Court Care Home is calculated as follows: ( (161 Excellents x 5) + (85 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 249 Ratings = 4.635
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.645 Points relating to the number of positive Reviews for Cottenham Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.4 Target = 0.645
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cottenham Court Care Home has a Review Score of 9.3 (9.280) from 21 Reviews
Review submitted from a Postal Card by M M (Respite Resident) on Thursday 10 May 2018. Relates to April 2018.
I settled in very happily here. The staff have been so kind and friendly.
The place is kept very clean.
I enjoy the activities that are available.
I will certainly come again.
Thank you all so much, staff.
How likely would you be to recommend Cottenham Court Care Home? Likely
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Natalie Krisman, Customer Service Advisor at Cottenham Court Care Home responded to this review on 10 May 2018:
Thank you for your review and I'm really pleased to hear that you were happy during your stay.
Review submitted from a Postal Card by C B (Respite Resident) on Tuesday 13 March 2018. Relates to February 2018.
From the first contact, everyone has been very welcoming and helpful from management, administration and other staff. Transfer from hospital was made easier with their friendly attention.
How likely would you be to recommend Cottenham Court Care Home? Likely
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Jayne Duck, Customer services administrator at Cottenham Court Care Home responded to this review on 13 Mar 2018:
Thank you for your review and kind words. I hope that you are feeling better now and maybe come and stay with us again for some respite care.
Review submitted from a Website Submission by Louise F (Daughter of Resident) on Sunday 25 February 2018. Relates to February 2018.
My father was a resident at the care home for two months receiving end of life care for terminal cancer. I cannot recommend this care home highly enough for the care and support they gave him and us. We were able to spend as much time as we wanted with him and they made sure his passing was as peaceful as it ever could be. They looked after him and made sure he was happy and comfortable. The staff at this home are amazing and I can't thank them enough for how they looked after my dad and his family.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Cottenham Court Care Home responded to this review on 05 Mar 2018:
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff, I hope that when you look back on the time that your father spent with us, it gives you comfort knowing that he was well cared for and happy.
Review submitted from a Postal Card by Paula W (Respite Resident) on Monday 29 January 2018. Relates to January 2018.
I found the home to be very clean and have toilet included with room and a TV.
Staff were polite, caring and willing to help with all things. The food found to be at a very high standard, food cooked on premises and anyone can order a different meal if necessary.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Cottenham Court Care Home responded to this review on 31 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Website Submission by Neil W (Son of Resident) on Friday 6 October 2017. Relates to October 2017.
My father spent his last days at Cottenham Court after a long battle with illness. The staff we always warm and friendly and helped him to settle in quickly.
During a very difficult time for the family, I cannot speak highly enough of the professional, caring manner of everybody we met at the home.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Cottenham Court Care Home responded to this review on 06 Oct 2017:
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff, it is lovely to know that your dad had settled quickly and that he was well cared for.
Review submitted from a Website Submission by Pat C (Daughter of Resident) on Sunday 17 September 2017. Relates to August 2017.
My father was in Cottenham Court for about 18 months receiving nursing care, until he passed away in August 2017.
As a regular visitor, I always found the home clean and adequately staffed and the care given to my father was of a high standard.
He was happy spending his last months there and the staff were fantastic.
He enjoyed the activities and trips that were arranged and the staff were all friendly and welcoming.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Cottenham Court Care Home responded to this review on 18 Sep 2017:
So sorry to hear of your loss, please accept our condolences. Thank you for your review it is lovely to hear that your farther was happy in our care and I'm sure that in time this thought will give you happiness as well.
Review submitted from a Postal Card by Bernard S (Resident) on Monday 11 September 2017. Relates to August 2017.
I came to convalesce after surgery on a broken hip. Very pleasant experience, facilities quite modern, staff very friendly and helpful. The food is very good, I stayed for 8days and in the circumstances, I have enjoyed my time here.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Cottenham Court Care Home responded to this review on 12 Sep 2017:
Thank you for your review. I'm so glad to hear that you are feeling better and that you have enjoyed your stay with us.
Review submitted from a Postal Card by Claire P (Daughter of Resident) on Friday 26 May 2017. Relates to May 2017.
Cottenham Court is a lovely, kind and respectful environment where people really care about people as individuals.
They are very responsive to residents and their families.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Cottenham Court Care Home responded to this review on 31 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Nadine H (Resident) on Thursday 18 May 2017. Relates to May 2017.
I came to Cottenham Court for respite care following surgery initially in 2012 and now again in 2017 following further surgery. It was fabulous seeing some of the same faces from 2012 and they remembered me. It was lovely and welcoming. A huge thank you to everyone that looked after me. It was a good rest enabling me to heal quicker and get up and about.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Cottenham Court Care Home responded to this review on 18 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your most recent stay and experience; we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Website Submission by L D (Daughter of Resident) on Tuesday 15 November 2016. Relates to November 2016.
I cannot recommend this nursing Home enough. My mother has been bedbound for her entire stay. I know that my mother is being looked after in a safe environment. The staff are all approachable and have great patience.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottenham Court Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Jane D (Daughter of Resident) on Monday 14 November 2016. Relates to November 2016.
My mother went into the care home from hospital with mobility problems and was naturally apprehensive as she had previously lived at home with no help. She was met with cheerful, friendly people who quickly put her at ease and understood her problems without making a big issue of it. Her room is light and airy and the staff help her to wash and dress and she has the safety of a 24hr button to call if there is a problem. Food is delicious (so she says) and a good choice. She enjoys the many activities held - art, flower arranging, quiz, chair exercises, bingo to name a few and says she doesn't have time to read her book so she seems to have plenty to occupy her which she didn't have at home. I feel happy she is being looked after in such a kind, efficient way and would recommend this care home.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottenham Court Care Home responded to this review on 14 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Michael P (Resident) on Monday 7 November 2016. Relates to October 2016.
A very pleasant, peaceful time convalescing after a hip operation - good attention to pills, exercise, sleeping etc to provide both activity and generally pain-free, helped by good food and delightful staff who know everybody's names and needs. The staff gave exceptional service in all departments.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Jayne Duck, Customer Servie administrator at Cottenham Court Care Home responded to this review on 07 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Charles B (Son of Resident) on Thursday 6 October 2016. Relates to September 2016.
All the facilities offered are of the highest standard.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottenham Court Care Home responded to this review on 07 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Cynthia P (Resident) on Monday 3 October 2016. Relates to September 2016.
This is my first experience so I can't give a comparison, only details since June this year.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Cottenham Court Care Home responded to this review on 04 Oct 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Joyce W (Daughter of Resident) on Wednesday 27 July 2016. Relates to July 2016.
Well run and efficient care home. Helpful and caring staff. Excellent meals - varied and tasty. Requests received with attention and acted upon.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Jayne Duck, Customer Service Administrator at Cottenham Court Care Home responded to this review on 27 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by B A (Resident) on Wednesday 13 April 2016. Relates to April 2016.
I didn't know what to expect when I was suddenly told I was to be moved into a nursing home. I couldn't have been more surprised. The home was very luxurious in a homely way. Huge public rooms furnished with lounge suites. Tastefully furnished. In the month I was there I never heard a bad word amongst the staff. In fact everyone was smiling which made me feel well at home. I almost didn't want to leave.
How likely would you be to recommend Cottenham Court Care Home? Likely
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Rachel Elliott, Customer Service Administrator at Cottenham Court Care Home responded to this review on 20 Apr 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Monique T (Resident) on Tuesday 29 March 2016. Relates to March 2016.
I came here 10 days after a right hip operation performed at Nuffield Hospital. I was not feeling well when I arrived here, low sodium levels and very tired. The care and attention I received while here by all the nurses and carers and other members of staff have been always kind and considerate. People from all over the world work here they always work with a smile and nothing is too much trouble. The food is very good with a choice at every meal. I took part in some sitting exercises with others which felt good and also a bit of fun. I am leaving after two weeks restored to health. I arranged for a physiotherapist to visit me several times with exercises and walking. I am not ready to go home.Thank you.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Bobbie B (Resident) on Thursday 24 March 2016. Relates to March 2016.
Enjoyed my stay and would recommend joining in the activities.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Cottenham Court Care Home responded to this review on 28 Mar 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Walter C (Resident) on Thursday 15 October 2015. Relates to October 2015.
I really enjoyed my stay and I would recommend the home to anyone.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Cottenham Court Care Home responded to this review on 20 Apr 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Penny D (Wife of Resident) on Friday 28 August 2015. Relates to August 2015.
I was looking for respite care for my husband while I was away on holiday for a couple of weeks. I cannot fault the service provided by the manager and all of the team. I found the place welcoming and the manager spent a lot of time understanding my husbands needs before his stay. Restarting into residential care is a big step, however now that my husband has experienced it, he would be happy to return if the need arises.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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Review submitted from a Postal Card by John B (Resident) on Wednesday 19 August 2015. Relates to August 2015.
My stay at Cottenham Court was for just over 2 and a half weeks to convalesce after a hip operation in hospital. I received excellent care from both the nursing staff and carers, nothing was too much trouble for them. The food was first class (I think that I have put on over half stone!) My condition is now improving as is my confidence so I feel that although it cost me a lot of money it was worth it in helping me along the road to recovery.
How likely would you be to recommend Cottenham Court Care Home? Extremely Likely
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2 Bed Vacancies
posted 20 May 2018
We have 2 residential beds available. Our spacious rooms are available on the first floor of the building with views of our lovely garden. All rooms are with en-suite facilities.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Cottenham Court Care Home