Queensmount Care Home

My mother was a resident for over 4 years. This is an excellent, well-run home with friendly, capable and efficient staff throughout who always seemed to be happy to go the extra mile for the residents' benefit. However, the one negative was the massive fee increases. In 4 years, the fees increased by 50%. I realise there has been inflation and costs rise, these rises seem excessive and had my mother lived longer, she may have had to move as this was draining her savings rapidly.

Words cannot be found to say. Thank you everyone, for their help and encouragement.

Just celebrated my Mums 101st Birthday at Queensmount. The staff are all so kind and once again went out of their way to make mums day special and memorable for us all. We really appreciate all that they do for mum all year around and for us the family on such fantastic occasions as these.

The staff on reception are always warm + welcoming, happy to help when needed. I have found both nursing + care staff caring and conscientious and always ready to meet her needs. Also if she has a medical problem action is taken to address the issue and she is given the relevant treatment. The activities staff are excellent and do their best to meeting mums needs and stimulate her with thought-provoking games and fun activities. They are very attuned to the needs of the residents and go out of their way to keep them happy. Mum is happy eating snack and the restaurant staff have got used to this and are always kind and courteous. Mum and I find the laundry staff extremely helpful + cheerful. They light up the room whenever we see them.

Queensmount Care Home is an excellent place that makes all residents feel prioritised, and well-looked after. Personal needs are met extremely responsively and dealt with great care. I would personally highly recommend this place.

My dear friend was a resident at the care home for about a year. During his time there, he received excellent care, and was always made to feel part of the family. The staff were so nice and friendly towards us when we used to visit, so high praise to all the staff. It was so nice that after his funeral, family and friends were invited back to remember him.

Had my late uncle's wake at Queensmount after his funeral. It was lovely to see some of the staff attend the funeral. He really did have a nice stay at the care home for his last year of his life and made some lovely friends, some residents and some staff.

I am a friend of a former resident, my husband was his friend for 55 years. The wake of my friend was there at Queensmount Care Home. I thought it was very well done. All the friends and family were greeted and shown where to be seated. The staff were very good, courteous and helpful. Beautiful and exclusive place, the food laid out for everyone and drinks were wonderful. It was a happy atmosphere as many people knew one another and I enjoyed the video of my friend racing at Goodwood.

Queensmount is such a special place. The staff are so caring and friendly, not just to the residents but their families too. There's always something fun for the residents to enjoy daily and the staff go out of their way to ensure that all residents are treated with dignity and respect. I couldn't recommend it enough to anyone considering moving into care.

Whenever I visit I am always welcome and it feels like a home from home. My mother is very happy at Queensmount and this is down to all the lovely staff.

I never do reviews but these guys were so good, I just need to say how excellent the care they gave mum, all such friendly staff nothing was too much trouble, our only regret was we didn't move mum in sooner.

Mum has always been a quiet person but the staff encouraged her to participate in the various activities, she particularly loved it when animals came into the home and we have some lovely memories of her stroking the Easter chicks. All the staff are so kind and thoughtful not just to mum but to the whole family. She was extremely well cared for and I am grateful to the staff for making her last days as comfortable as possible. The home certainly lived up to recommendations from friends and our overall expectations. Thank you.

I recently attended a memorial service at Queensmount, held for the families of residents who had passed away in the previous 12 months. It was a lovely service, so nice to once again see the staff who had been so kind and caring towards my father and to us, his family, at the end of his life. My father first stayed on the residential floor, but as his needs increased he was able to receive nursing care, the nurses are on duty day and night, the care was excellent, very professional. Staff turnover appears to be low, my father appreciated having help from people he had become familiar with, and come to see as friends - cleaners, kitchen staff, entertainment staff, carers and nurses all contributed to his well being. A big thank to everyone.

Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social aspect delivered by committed professionals and through many channels including hands on nursing, an attractive and clean environment, a shared set of values and beliefs, tailor made excellent diet and food provision, engaging and stimulating activities with a personalised care package. Nothing is too much trouble to make you feel cared for and home. The varied nationalities and cultures of the staff add a definite positive contribution to this healing community where personal dignity preferences and needs can be accommodated and acknowledged. This was my second visit to Queensmount - this time following a bad flu infection which left me unable to cope at home for a while. I felt that my reasonable quick recovery was down to Queensmount. Queensmount has a special magic which for me, is about its serenity, calm and positive atmosphere coupled with a very high standard of medical and social care.

She passed away in October 2024. All the staff were so comforting when it happened. I have been back to the home since her passing and have been made so welcome.

The staff at Queensmount Care Home were highly competent and professional, embracing every dimension of the care home ethos of compassionate and healing care. They were all so attentive, warm and kind both during the day and the night time. The whole spectrum of the care home staff from reception, management and nursing staff to cleaning and catering staff were truly exemplary in their expertise and care. With my sincere appreciation and gratitude to you all.

Everyone no matter what their skill was kind, caring and friendly. Nothing was too much trouble. The menu and restaurant were a lovely touch of normality as was the constant activity in the lounge. It was a pleasure to spend time with mum in Queensmount in her last days and I will remember them fondly.

Good care especially of my foot ulcer which has improved during brief stay.

Mum settled so well at Queensmount, right from the start. The home has an "outstanding" score, which is well deserved. It was a home from home for Mum, who sadly passed away earlier this month, Mum, and other residents, were consistently extremely well cared for and supported. Staff work together, as a team to maintain very high standards. Everyone shows such kindness and respect to residents and visitors alike. There is a dedication that goes above and beyond in all aspects. First-class nursing support and care gave Mum a quality of life and a feeling of belonging, for which we will be forever grateful. The activities were lovely for Mum and some were brought to her, even in her final months. I cannot recommend highly enough. Queensmount is exceptional. Thank you so much.

A beautiful well-maintained care home. After being initially apprehensive about putting my father-in-law into a home, let alone choosing one, we couldn't have been put more at ease by the lovely reception staff who eased our concerns and answered the family questions. His stay there was wonderful and he felt right at some. From the nurses, activity staff, cooks and cleaners everyone made time to talk to you and treated my father-in-law with dignity. Words cannot sum up how grateful we are as a family for looking after my father-in-law in what was an incredibly hard time for us all. Thank you again.