Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 180 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.

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Care Provided by Queensmount Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Zoe McCarthy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queensmount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queensmount Care Home Reviews (180)

Total of 180, showing 41-60
9.8

Queensmount Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years. Over all time Queensmount Care Home has 180 reviews.

Overall Experience

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Date Published

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Review from M H (Daughter-in-law of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is being treated with dignity and respect and is as well as it can be expected with her nearly 102 years of age.
The staff seems to be very kind and always ready to help when asked for it.
Thank you for having this human sensitiveness!

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mother-in-law is treated well in our home and that you find all our staff kind and ready to help. Please let us know if there is anything we can do to make your mother-in law's stay as comfortable as possible.


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Review from P H (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's nice to know that Mum is being well looked after in a home where the staff really care for her. Thank you!

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mum is being looked after in our care home. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from C B (Friend of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and friendly staff. Having the friendly dog Hugo at the home, makes the place happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We are so happy to hear that you find our staff helpful and friendly. Thank you again for your review.


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Review from L N (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank all the Bupa staff from the kitchen, cleaning, caring, nursing, office and entertaining for this continual high standard of care for our father. A huge thank you from the family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you. We are glad to hear that you are happy with the care your father receives at Queensmount.


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Review from J K (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a difficult time to review Queensmount given the restrictions that are only recently easing. In my most recent visit, I was allowed to assist with my mother's transfer to another floor. They were all very helpful, friendly and professional. The rooms were spotlessly clean and well cared for despite
the covid restrictions.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We appreciate it has been difficult during the pandemic, hopefully with restrictions easing, we will get back to normality at some point. Please let us know if there is anything else we can do to help you and your Mother feel as settled as possible in our care.


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Review from J L (Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt safe and happy to recover here following heart problems and related bad fall.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel safe and happy in our care home. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from M P (Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose to come here for convenience. I am not able to compare the relevant options. So all good and excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We are glad to hear you feel everything is good or excellent, please let us know if we can do anything to make your stay with us more pleasant.


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Review from C T (Respite Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most important to me are the staff who are excellent, food was good and plentiful. As I had to remain in my room, I cannot comment on other facilities but I was very satisfied with my stay here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We are glad to hear that you were satisfied with your stay overall and felt the staff were all excellent. Please let us know should you require a stay with us again.


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Review from A G (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is quite frail but is so well-loved and cared for by all the staff. I feel more than happy when we leave him. The staff are so caring and always keep us informed of all that is happening no matter what, which is just great as we live two hours away. I wish I could mention all the staff but
there are too many to mention so thank you to you all; you're all amazing!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review. We are glad to hear that you are happy knowing your Father is safe and well cared for at Queensmount. Thank you again for your kind words.


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Review from Nathan P (Son of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive nurses, clean room.
Nice to have resident puppy for residents to see.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review. Our little Hugo has been a very welcome addition to the Queensmount family.


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Review from Lloyd P (Son of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care throughout.
Friendly staff.
Professional staff.
Excellent service.
Enjoyed activities.
Food very good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review. We are glad to hear that you feel everything is excellent, please let us know if there is anything further we can do to make your family members stay as comfortable as possible. Thank you again.


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Review from Shirley P (Respite Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Very caring staff, day and night.
Liked dog visiting.
Liked activities, especially yoga.
Food and menu good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely feedback. We are glad that you enjoyed the puppy Hugo coming to see you and the other activities we provide. Thank you again for your recommendation.


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Review from Luke Q (Nephew of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff I met, who are looking after my uncle, were absolutely fantastic. So warm and welcoming. They really cared and went out of their way. Their kindness was so touching I can't say how beautiful it was, knowing that he's in such compassionate hands.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time to leave your lovely review. It is always so nice to hear from family members saying they feel their loved one is being well looked after and cared for in our home. Thank you again.


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Review from Andrew H (Husband of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been here for a month, but already her condition has improved from being discharged from the hospital. This is an excellent care home with a good friendly feeling, all the staff I've met have been excellent with very good communications on my wife condition.
No complaints about this
care home.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your wife's condition has improved whilst being in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Dorothy P (Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy at Queensmount from the beginning. It is a lovely friendly and caring home to live in. The staff here have made themselves interchangeable. If staff for some reason are unable to attend, this causes more work for those working but the residents do not notice any difference from normal routines.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time to leave your lovely review. We are so glad to know that you are happy in our care. Thank you for choosing Queensmount.


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Review from Paul M (Son of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care being provided for my dad including everything else concerning Queens Park Care home. My dad was diagnosed with terminal cancer and dementia and despite these problems, he has put on weight since arriving and is very happy there.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything more we can do to make his stay more comfortable.


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Review from Rebecca B (Niece of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such kind and caring staff. They have gone above and beyond for my uncle, quite literally chasing a famous footballer down the street! When I have visited, they have always made me feel very welcome despite all the difficult measures they have to implement because of Covid. It is great to know my uncle
is in such caring hands.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Uncle in our care. Thank you for choosing Queensmount to care for your Uncle.


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Review from Cáelainn Q (Niece of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team have been absolutely amazing in caring for my uncle!
The manager was also kind enough to think of my uncle after finishing work when she met one of his heroes, she arranged a visit which meant the world to my uncle!
Queensmount Care Home have gone above and beyond!

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is so lovely to hear the staff are going above and beyond to help make your Uncles stay more comfortable. Thank you for choosing Queensmount for your Uncles stay.


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Review from Austin M (Brother of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the standard of care offered by Queensmount Care Home. My brother’s room is spacious, well-lit, clean and well-equipped and he has been able to personalise it with photos, cards and TV. All the staff have been very friendly and welcoming to visitors such as ourselves, and my
brother tells me that they are just as caring to residents. My brother unfortunately is virtually bedbound and has complex medical needs including oxygen tanks and a cocktail of different medications which Queensmount have been happy to administer.
My brother has been much happier since moving from hospital, and it is clear that his quality of life has much improved. Thank you for treating him with dignity, understanding and humour.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your brothers stay as comfortable as possible.


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Review from Michael M (Brother of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, unfortunately, has been diagnosed with a terminal illness since being in residence at Queensmount Care Home his general demeanour has improved greatly the staff have been outstanding in accommodating our family for visits in these difficult times. I would recommend Queensmount to anyone
in a similar situation many thanks.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your brother has improved since being in our care home. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Queensmount Care Home is calculated as follows: ( (318 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 395 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Apr 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.


Awards / Recognitions (7)

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Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator

Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.


Michelle

Michelle Pordum

Job Title: Receptionist

Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.