Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
  • 165
  • 23
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Date Published
  • 189
  • 11
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  • 36
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Reviewer Connection to Queensmount Care Home
  • 60
  • 31
  • 21
  • 20
  • 12
  • 6
  • 5
  • 4
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
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  • 1
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Total of 189, showing 41-60
Review from F P (Friend of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home. Nice rooms. Good, friendly staff. Staff friendly to all visitors of home users.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.

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Review from S F (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well-run with friendly and caring staff. The quality of nursing care, when required, is particularly high. Experience has shown that it is able to offer a flexible and supportive role in caring for the changing needs of residents. The reception staff are always friendly and helpful
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for your lovely review. It is always nice to hear words like “friendly” and “helpful” being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.

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Review from Paul G (Son-in-law of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queensmount is always so warm and welcoming when I visit. My mother-in-law has been at Queensmount for over a year now and the change in her is remarkable.
She visits the restaurant daily and most activities to which she thoroughly enjoys even if she's not interested in certain activities she will
still go to them and have a chat with everyone.
She has made friends with other residents and has lots of fun and laughter with all the staff there, even though she forgets their names. Well done to all staff for everything you do.
Reply from Fran Donno, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your kind review. We are so pleased to hear that your mother-in-law has benefitted from our staff providing a caring and attentive approach with all of our residents. It is always lovely to hear words such as "warm" and "welcoming" to describe the care that we provide and we hope to continue providing your loved one with the best possible care.

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Review from Gillian K (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Queensmount since February 2022 to present. She was made to feel very welcome and has been looked after very well, nothing is too much trouble for the staff.
The residents are afforded the utmost dignity and care, family/friends are made welcome.
All the facilities and rooms
are well-maintained and comfortable.
All the staff work extremely hard for the benefit of residents from cleaning/restaurant/laundry/reception/nursing and it feels like home from home.


Residents have so many activities to do and my mother has enjoyed joining in with them
She especially enjoys the Singers and musicians who come to perform for residents.


Very pleased with the care she receives.

Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for your kind words. We hope Queensmount Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “all the staff work extremely hard for the benefit of residents" being used to describe our care. We are happy to hear you feel like a part of our Queensmount Care Home family. Thank you for choosing Queensmount for your stay and we look forward to seeing you again soon.

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Review from Steve S (Son of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Queensmount for just over a year and from the day she went into the home, the care she has received from all of the staff has been excellent. Mum was quite unwell when she was admitted and the team has nursed her back to health with excellent care and attention.
Mum
has settled in so well and is now happier than we have seen her for a long time. The home is so comfortable and clean with plenty of activities for the residents to take part in.
Thank you to all of the superb team at Queensmount.
Reply from David Mclean, Customer Service Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from D V (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was on end-of-life care, and the family wanted to get him out of the hospital and chose Queensmount for him to go into for his last days. The manager and staff were absolutely wonderful in making his final week homely and comfortable. He was treated with utter respect, and we are so grateful
for his last days, which were peaceful and allowed us to visit him at any time.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your kind words. We are so happy that we were able to offer your Father a place where you were able to spend those last days in privacy. Thank you again for your review.

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Review from R R (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Outstanding care. Personalised and professional. Some food portions are rather small. Some carers are impatient. The management are excellent and very responsive.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. It is so nice to hear you describe our care as outstanding. I will certainly pass your comments about the portion sizes on to our hospitality team and please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from Nicola T (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely happy and satisfied with my mother's care at Queensmount. Every health issue she has had, has been promptly sorted and all the staff are most caring and helpful. My mother suffers from memory problems and we did wonder if she would settle down and although it took a couple of weeks,
we can now relax a little, knowing she is in such good hands. Thank you!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time to leave your review. We are happy to hear that you are able to relax knowing that your mother is safe and well cared for at Queensmount. Thank you again for your feedback.

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Review from A A (Son of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Queensmount are consistently friendly, professional and most caring. They work so hard to help meet the individual needs of each person. A huge thank you to everyone who worked to make the Queensmount Fair in the park on Saturday such a great event for both residents and their families
and friends. My mother so enjoyed being at the event with the opportunity to watch all the people and to enjoy some refreshments and be out in the sunshine. It was quite an emotional occasion to see Mum outside enjoying herself after a difficult period of illness. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

We appreciate you taking the time to leave us your feedback. We really enjoyed having everyone come and take part in the event, it was a fantastic day all round. Thank you for your review.

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Review from M H (Daughter-in-law of Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law is being treated with dignity and respect and is as well as it can be expected with her nearly 102 years of age.
The staff seems to be very kind and always ready to help when asked for it.
Thank you for having this human sensitiveness!
Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mother-in-law is treated well in our home and that you find all our staff kind and ready to help. Please let us know if there is anything we can do to make your mother-in law's stay as comfortable as possible.

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Review from P H (Son of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's nice to know that Mum is being well looked after in a home where the staff really care for her. Thank you!
Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mum is being looked after in our care home. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from C B (Friend of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely helpful and friendly staff. Having the friendly dog Hugo at the home, makes the place happy.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We are so happy to hear that you find our staff helpful and friendly. Thank you again for your review.

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Review from L N (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would like to thank all the Bupa staff from the kitchen, cleaning, caring, nursing, office and entertaining for this continual high standard of care for our father. A huge thank you from the family.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you. We are glad to hear that you are happy with the care your father receives at Queensmount.

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Review from J K (Daughter of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a difficult time to review Queensmount given the restrictions that are only recently easing. In my most recent visit, I was allowed to assist with my mother's transfer to another floor. They were all very helpful, friendly and professional. The rooms were spotlessly clean and well cared for despite
the covid restrictions.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We appreciate it has been difficult during the pandemic, hopefully with restrictions easing, we will get back to normality at some point. Please let us know if there is anything else we can do to help you and your Mother feel as settled as possible in our care.

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Review from J L (Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt safe and happy to recover here following heart problems and related bad fall.
Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel safe and happy in our care home. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from M P (Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose to come here for convenience. I am not able to compare the relevant options. So all good and excellent.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We are glad to hear you feel everything is good or excellent, please let us know if we can do anything to make your stay with us more pleasant.

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Review from C T (Respite Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most important to me are the staff who are excellent, food was good and plentiful. As I had to remain in my room, I cannot comment on other facilities but I was very satisfied with my stay here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We are glad to hear that you were satisfied with your stay overall and felt the staff were all excellent. Please let us know should you require a stay with us again.

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Review from A G (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is quite frail but is so well-loved and cared for by all the staff. I feel more than happy when we leave him. The staff are so caring and always keep us informed of all that is happening no matter what, which is just great as we live two hours away. I wish I could mention all the staff but
there are too many to mention so thank you to you all; you're all amazing!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review. We are glad to hear that you are happy knowing your Father is safe and well cared for at Queensmount. Thank you again for your kind words.

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Review from Nathan P (Son of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive nurses, clean room.
Nice to have resident puppy for residents to see.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review. Our little Hugo has been a very welcome addition to the Queensmount family.

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Review from Lloyd P (Son of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care throughout.
Friendly staff.
Professional staff.
Excellent service.
Enjoyed activities.
Food very good.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review. We are glad to hear that you feel everything is excellent, please let us know if there is anything further we can do to make your family members stay as comfortable as possible. Thank you again.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

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Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensmount Care Home to verify any information. View our terms and conditions. Queensmount Care Home has an Enhanced Service - more info.