my mum found sanctuary at Queensmount Care Home. She was very well looked afterJ P(Daughter of Resident/Service User)
We can only give praise to all the staff for their care and supportC D(Son of Resident/Service User)
The staff go above and beyond to ensure that all needs are met with care and dignityNigel H(Son of Resident/Service User)
my mum found sanctuary at Queensmount Care Home. She was very well looked afterJ P(Daughter of Resident/Service User)
We can only give praise to all the staff for their care and supportC D(Son of Resident/Service User)
The staff go above and beyond to ensure that all needs are met with care and dignityNigel H(Son of Resident/Service User)
Rated Outstanding in all areas by the CQC (August 2022), Queensmount offers personalised short and long-stay residential and nursing care, including day care and specialist support for people living with Parkinson’s. The home also provides compassionate palliative care. Queensmount has recently undergone an extensive refurbishment, with communal areas such as the lounges, dining rooms, salon and bar beautifully refreshed and updated with new décor, furniture and fittings, alongside improvements to...
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
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Queensmount Care Home has a Review Score of 9.8 (9.849) out of 10, based on 25 reviews in the last 2 years.
Over all time Queensmount Care Home has 192 reviews.
I have found all the staff to be exceptionally kind and considerate towards my father-in-law. I have every confidence for his wellbeing at Queensmount.
Thank you for taking the time to leave your review. We are pleased to hear that you find our staff exceptionally kind and considerate and that you have every confidence for your father-in-law's wellbeing. Please let us know if there is anything we can do to make his stay as comfortable as possible.
I now have peace of mind as I can see how well he is looked after and cared for. The home organised a trip out for him and he so enjoyed this. It was a lovely thing to do for him.
We appreciate you taking the time to leave us your comments. We are very happy to hear you feel at ease with your father in our care and that he has settled very well with us. We hope to continue providing your loved one with the best possible care.
My mother went into Queensmount Care Home last December. She found it difficult to begin with as she has always been very independent. I go in to see my mother every day, and my brothers (2) are also regular visitors. I have found the staff very caring and the management I have found to be very supportive.
Thank you for your feedback. We hope Queensmount care home did everything possible to make such a difficult transition as easy as possible and that Mum has now settled into the home well. We hope to continue providing your loved one with the best possible care.
Lovely home. Nice rooms. Good, friendly staff. Staff friendly to all visitors of home users.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.
The home is well-run with friendly and caring staff. The quality of nursing care, when required, is particularly high. Experience has shown that it is able to offer a flexible and supportive role in caring for the changing needs of residents. The reception staff are always friendly and helpful
Thank you for your lovely review. It is always nice to hear words like “friendly” and “helpful” being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.
She has made friends with other residents and has lots of fun and laughter with all the staff there, even though she forgets their names. Well done to all staff for everything you do.
Thank you for taking the time to leave your kind review. We are so pleased to hear that your mother-in-law has benefitted from our staff providing a caring and attentive approach with all of our residents. It is always lovely to hear words such as "warm" and "welcoming" to describe the care that we provide and we hope to continue providing your loved one with the best possible care.
All the staff work extremely hard for the benefit of residents from cleaning/restaurant/laundry/reception/nursing and it feels like home from home.
Residents have so many activities to do and my mother has enjoyed joining in with themShe especially enjoys the Singers and musicians who come to perform for residents.
Very pleased with the care she receives.
Thank you for your kind words. We hope Queensmount Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “all the staff work extremely hard for the benefit of residents" being used to describe our care. We are happy to hear you feel like...
Thank you to all of the superb team at Queensmount.
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best...
My father was on end-of-life care, and the family wanted to get him out of the hospital and chose Queensmount for him to go into for his last days. The manager and staff were absolutely wonderful in making his final week homely and comfortable. He was treated with utter respect, and we are so grateful for his last days, which were peaceful and allowed us to visit him at any time.
Thank you for your kind words. We are so happy that we were able to offer your Father a place where you were able to spend those last days in privacy. Thank you again for your review.
Outstanding care. Personalised and professional. Some food portions are rather small. Some carers are impatient. The management are excellent and very responsive.
Thank you for your feedback. It is so nice to hear you describe our care as outstanding. I will certainly pass your comments about the portion sizes on to our hospitality team and please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.
I have been extremely happy and satisfied with my mother's care at Queensmount. Every health issue she has had, has been promptly sorted and all the staff are most caring and helpful. My mother suffers from memory problems and we did wonder if she would settle down and although it took a couple of weeks, we can now relax a little, knowing she is in such good hands. Thank you!
Thank you for taking the time to leave your review. We are happy to hear that you are able to relax knowing that your mother is safe and well cared for at Queensmount. Thank you again for your feedback.
The staff at Queensmount are consistently friendly, professional and most caring. They work so hard to help meet the individual needs of each person. A huge thank you to everyone who worked to make the Queensmount Fair in the park on Saturday such a great event for both residents and their families and friends. My mother so enjoyed being at the event with the opportunity to watch all the people and to enjoy some refreshments and be out in the sunshine. It was quite an emotional occasion to see Mum outside enjoying herself after a difficult period of illness. Thank you.
We appreciate you taking the time to leave us your feedback. We really enjoyed having everyone come and take part in the event, it was a fantastic day all round. Thank you for your review.
Thank you for having this human sensitiveness!
We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mother-in-law is treated well in our home and that you find all our staff kind and ready to help. Please let us know if there is anything we can do to make your mother-in law's stay as comfortable as possible.
It's nice to know that Mum is being well looked after in a home where the staff really care for her. Thank you!
We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your mum is being looked after in our care home. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.
Extremely helpful and friendly staff. Having the friendly dog Hugo at the home, makes the place happy.
Thank you for your feedback. We are so happy to hear that you find our staff helpful and friendly. Thank you again for your review.
Would like to thank all the Bupa staff from the kitchen, cleaning, caring, nursing, office and entertaining for this continual high standard of care for our father. A huge thank you from the family.
Thank you. We are glad to hear that you are happy with the care your father receives at Queensmount.
It is a difficult time to review Queensmount given the restrictions that are only recently easing. In my most recent visit, I was allowed to assist with my mother's transfer to another floor. They were all very helpful, friendly and professional. The rooms were spotlessly clean and well cared for despite the covid restrictions.
Thank you for your feedback. We appreciate it has been difficult during the pandemic, hopefully with restrictions easing, we will get back to normality at some point. Please let us know if there is anything else we can do to help you and your Mother feel as settled as possible in our care.
I felt safe and happy to recover here following heart problems and related bad fall.
We appreciate you taking the time to leave us your comments. It is nice to hear that you feel safe and happy in our care home. Please let us know if there is anything we can do to make your stay as comfortable as possible.
I chose to come here for convenience. I am not able to compare the relevant options. So all good and excellent.
Thank you for your feedback. We are glad to hear you feel everything is good or excellent, please let us know if we can do anything to make your stay with us more pleasant.
Most important to me are the staff who are excellent, food was good and plentiful. As I had to remain in my room, I cannot comment on other facilities but I was very satisfied with my stay here.
Thank you for your feedback. We are glad to hear that you were satisfied with your stay overall and felt the staff were all excellent. Please let us know should you require a stay with us again.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.
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I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application
I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.
I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.
I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.
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