Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
Review Us
9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
Show Queensmount Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
  • 165
  • 23
  • 1
  • 0
  • 0
Date Published
  • 189
  • 11
  • 17
  • 36
  • 153
Reviewer Connection to Queensmount Care Home
  • 60
  • 31
  • 21
  • 20
  • 12
  • 6
  • 5
  • 4
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 189, showing 181-189
Review from M P (Daughter of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for 2 years prior to her death from old age (106 years old) in January. Throughout her stay, she was looked after with care, dignity and love. The nursing care in her last weeks was exceptional. The support I received was outstanding, both from carers and management and I thank
them all very much.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra T (Daughter of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent the last three months of his life at Queensmount and received excellent care. The staff took the time to help him and us, his family at this difficult time. The quality of care, wellbeing and food were excellent. We couldn't have asked for more.
Reply from Rose Pickering, Customer Service Administrator at Queensmount Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Resident) published on 1 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything seemed to be fine. Nurses were very efficient and delivering of drugs.
Reply from Emily Wilson, Customer Service Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann F (Resident) published on 1 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and are always ready to laugh and joke.They often talk about their families which is very nice. The food is good and varied - perhaps too good! The nursing staff are very helpful and caring when I have ones of my headaches.
Recently they (the staff) have arranged for the opticians
to visit and are in the process of finding a chiropodist. Nothing seems it is too much trouble.
I recommended the home to a friend who came to stay.
Reply from Rachel Elliott, Customer Service Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet F (Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and customer advisor were excellent - very pleasant and welcoming. All the staff with whom I came into contact were warm and caring. I enjoyed the food very much.
I found the room temperature at night too high but understand that this was important for some residents. There were problems
with my beeper (bell) for a few days but a good effort was made to correct this. I found the proximity of the main beeper indicator in the corridor intrusive at times - again - I understand that it has to be somewhere! Overall I found this week at Queensmount very beneficial to my well-being after my cardiac surgery.
Reply from Jayne Duck, Customer Service Administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Betty C (Resident) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always found the service excellent, the staff are very nice, friendly and caring. The food and drink is better than some 1st class restaurants in London - my son said the home is always kept very clean.
Reply from Rose Pickering, Customer Service Administrator at Queensmount Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Wife of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to get my husband into respite care at a moments notice and Queensmount has filled the gap of three weeks beautifully. I love the home, it's clean and bright with a friendly atmosphere from when you walk in. The staff have been kind and supportive to my husband and we have particularly been impressed
with the activities which get him out of his room (he is blind so can't read or watch T.V.) and allows him to socialise and keep his mind active.
Reply from Rachel Elliott, Customer Service Administrator at Queensmount Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen B (Daughter of Resident) published on 6 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother only went to Queensmount Nursing Home for respite care for 2 weeks so my husband and I could have a holiday. She had been unwell and needed full time care and assistance but after meeting a senior member of staff I felt confident she would be well looked after. I couldn't have found anywhere
better for her. The staff were all so caring and supportive both to my mum and to us as a family. If mum or I needed to talk to any of the staff they were always very helpful and approachable. It was discovered when she went in to Queensmount, by their GP, that she had a blood clot and cellulitis. She had seen her own doctor prior to going to Queensmount and it was not diagnosed so the fact that they picked up on it so quickly we were very grateful.
She had a very nice en-suite ground floor room. The menu was varied and offered a good selection. We sometimes stayed and had a meal with her in the dining room which was always beautifully laid up just like a hotel. Nothing was too much trouble for the staff and every care was taken to make everyone feel part of a big family, even the relatives. My mum was there for 18 months and although we had wanted her home with us it was not to be. She had a fear of hospital but sadly had to be admitted and we all thought she would be able to return to Queensmount where she wanted to be in familiar surroundings and with family and friends around her. She died peacefully in hospital and it seemed right that her main carer and a senior member of staff were with us at that time. We did not ask for them to be with us but so grateful for their support at that time. We still keep in touch and hopefully always will. It is like an extension of our own family. I thoroughly recommend Queensmount for your own peace of mind if you have a relative that needs to be cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham T (Son of Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum needed constant care and careful dietary needs. Nothing was ever too much trouble for the staff, who attended to their duties with a smile. Visitors were always made most welcome with a drink and biscuit/cake offered. Activities were taking place each day with a special Christmas meal prior to
Christmas Day for residents and relations.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensmount Care Home to verify any information. View our terms and conditions. Queensmount Care Home has an Enhanced Service - more info.