Queensmount Care Home

I find the care home very good, this is my second visit and if needs be I will come back, care is very good indeed, nothing is too much trouble.

All in all, a fantastic care home.

The establishment is set in a most pleasant environment within the heart of nature. The peacefulness and tranquillity is matched by the very caring staff which completes a most excellent rehabilitation environment. Nothing is too much trouble and the most pleasant characters that make up the establishment. On the personnel side are a real tribute to the professional qualities of the whole staff from the chosen managers through to the happy and helpful care assistants.

My mother was a resident for 2 years prior to her death from old age (106 years old) in January. Throughout her stay, she was looked after with care, dignity and love. The nursing care in her last weeks was exceptional. The support I received was outstanding, both from carers and management and I thank them all very much.

My father spent the last three months of his life at Queensmount and received excellent care. The staff took the time to help him and us, his family at this difficult time. The quality of care, wellbeing and food were excellent. We couldn't have asked for more.

Everything seemed to be fine. Nurses were very efficient and delivering of drugs.

I recommended the home to a friend who came to stay.

I found the room temperature at night too high but understand that this was important for some residents. There were problems with my beeper (bell) for a few days but a good effort was made to correct this. I found the proximity of the main beeper indicator in the corridor intrusive at times - again - I understand that it has to be somewhere! Overall I found this week at Queensmount very beneficial to my well-being after my cardiac surgery.

I always found the service excellent, the staff are very nice, friendly and caring. The food and drink is better than some 1st class restaurants in London - my son said the home is always kept very clean.

We had to get my husband into respite care at a moments notice and Queensmount has filled the gap of three weeks beautifully. I love the home, it's clean and bright with a friendly atmosphere from when you walk in. The staff have been kind and supportive to my husband and we have particularly been impressed with the activities which get him out of his room (he is blind so can't read or watch T.V.) and allows him to socialise and keep his mind active.

She had a very nice en-suite ground floor room. The menu was varied and offered a good selection. We sometimes stayed and had a meal with her in the dining room which was always beautifully laid up just like a hotel. Nothing was too much trouble for the staff and every care was taken to make everyone feel part of a big family, even the relatives. My mum was there for 18 months and although we had wanted her home with us it was not to be. She had a fear of hospital but sadly had to be admitted and we all thought she would be able to return to Queensmount where she wanted to be in familiar surroundings and with family and friends around her. She died peacefully in hospital and it seemed right that her main carer and a senior member of staff were with us at that time. We did not ask for them to be with us but so grateful for their support at that time. We still keep in touch and hopefully always will. It is like an extension of our own family. I thoroughly recommend Queensmount for your own peace of mind if you have a relative that needs to be cared for.

My mum needed constant care and careful dietary needs. Nothing was ever too much trouble for the staff, who attended to their duties with a smile. Visitors were always made most welcome with a drink and biscuit/cake offered. Activities were taking place each day with a special Christmas meal prior to Christmas Day for residents and relations.