Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 180 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.

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Care Provided by Queensmount Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Zoe McCarthy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queensmount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queensmount Care Home Reviews (180)

Total of 180, showing 101-120
9.8

Queensmount Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years. Over all time Queensmount Care Home has 180 reviews.

Overall Experience

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Date Published

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Review from A W (Respite Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for convalescence after a hip replacement operation and it was the perfect place to do so. Everyone was so welcoming and kind and although I arrived at a very difficult time for the staff, just as lockdown was announced, everything remained calm and supportive. The care I got was excellent
and there were much humour and kindness. I shall remember the experience as a happy one.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you so much for the kind comments. We hope to see you again in the future.


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Review from C L (Friend of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been treated with the utmost care and is enjoying her stay so much. She loves the food, and the chef has made such an effort as she is a vegetarian, and the food is delicious. Everyone is so friendly and helpful, and the care is second to none. We cannot fault them at all.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We are very glad to hear that you feel like your friend is in good hands. Thank you for your praises.


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Review from P O (Daughter of Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for 3 years before she died and at all times she was treated with warmth, respect, and dignity. They were very supportive when my mother died.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We really appreciate you for taking the time to leave such a lovely review, thank you.


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Review from Gina M (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my Mum so well. The care and time they spend with her is very good. The entertainment put on is very well thought out. The general atmosphere is happy and calming. It is very good.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for the praise.


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Review from A T (Relative of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Great staff. Shiny, happy people holding hands.

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Review from Trevor H (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, relaxed atmosphere. Staff are extremely helpful.

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Review from L D (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently attended a memorial service for residents who have passed in the past year, my friend included. When I used to visit her during her two month stay I was very impressed with the friendliness of the staff and their professionalism, the environment is warm and welcoming and my friend was looked
after very well. I would certainly recommend Queensmount Care Home.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for the lovely comments, we really appreciate it.


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Review from Mary A (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister was very ill when she went to Queensmount Care Home. She gradually became more dependant on staff during her 10-week stay. The lady in charge of arts/crafts and other social activities gradually won her trust and was brilliant with her. The carers and management team gave our sister and ourselves
care and support appropriate towards a peaceful end.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for the kind comments. Hopefully you can go away from this feeling like your sister received the best possible care.


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Review from N A (Regular Volunteer) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a regular volunteer with activities. The level of activities is very high and always great fun. The staff are very attentive to the residents. The home is well led by managers and seniors.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for the kind comments, we really appreciate it.


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Review from P G (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely well looked after. Staff carried out duties with smiles on their faces. On her Birthday, the chef made a surprise Birthday Cake. It made my mother feel very special, also, have invited us back to the home for entertainment from time to time. Always made to feel very welcome.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such lovely comments, we really appreciate it.


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Review from C G (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home for my father. Always trying new things. Staff are friendly and always go the extra mile. Dad is always clean, as is his room. Food looks good and I've eaten with him on a few occasions too.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for the lovely feedback, we really appreciate it.


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Review from J S (Friend of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy living at Queensmount and has adapted quickly to the new environment due to the exceptional care shown by all staff - management, care staff, cooks etc. Visitors are always made welcome and encouraged to join in the activities. A happy and welcoming home.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such kind comments, were very glad to hear your friend is happy and well settled.


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Review from G R (Regular Volunteer) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount is a lovely place to be, the activities run are fun and are always changing; meaning there is something for everyone. You can really tell the staff care about how the residents are and work extremely hard to brighten their days as much as possible. I have noticed a real sense of community
at the home and always look forward to coming in. There is nothing I would fault.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave such amazing feedback, we really appreciate it!


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Review from A T (Brother of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Queensmount for some time. He is always treated with dignity and respect even though he can be a bit short with some of the staff at times. He enjoys the food and I have had lunch with him at various times and it is always good - and good value for money. Whenever I have had a
question the staff always answer promptly and fully.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for trusting us with your brother's care, we're very glad to hear you feel like he's being well looked after.


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Review from M S (Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel very welcome as soon as I arrived for post-operative care and was treated throughout by staff in a caring, friendly and professional manner by all. Unfortunately, I had to be admitted to hospital for two days, soon after my arrival, but staff handled what turned out to be a difficult
situation, due to failure in the 111 system, with concern and care.
I returned after treatment and continued my recovery from surgery aided by the excellent care.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such lovely feedback, we are hoping you're recovering well!


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Review from M H (Respite Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and welcoming atmosphere greeted me as soon as I entered this care home. All the staff are extremely helpful and anxious to make my stay here a very happy one. I was treated like a special guest, not a needy hospital case. I would recommend Queensmount to anyone. I would not hesitate
to come back myself should my health deteriorate further.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such lovely feedback. we hope to see you again in the future!


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Review from P H (Resident) assisted by family/friend published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
Friendly.
Lovely cup of tea.

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Review from A D (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care truly was outstanding and it extended beyond the patient to include family members from every member fo the team, front line carers, nurses and behind the scenes, kitchen, office, cleaning and laundry everyone. We are convinced that every single member of staff at Queensmount have
angels wings tucked out of sight in their uniforms, we cannot see them but we know they are there. Thanks to them all.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We really appreciate you taking the time to leave such amazing feedback, thank you.


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Review from R A (Grandson of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was admitted to Queensmount following his discharge from hospital. He was in a very poorly state, but as soon as he arrived he was comforted by an amazingly friendly and professional team, keeping him calm, comfortable and at peace. He soon relaxed and felt at home. The nursing staff
were faultless and very committed to ensuring his needs were met and care in this regard to him as well as support to us as a family was very high and warmly received. The home is extremely clean and there are activities for those who are more able. Just wish he had been well enough to have joined in with them too! The quality of food is like being in a hotel and nothing is too much trouble. Gold star accommodation with gold star service with care and attention. Thank you for all you did.

Reply from Greta Narbutaityte, Customer Advisor at Queensmount Care Home

We really appropriate the kind words. Thank you for trusting us with your grandfathers care.


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Review from M B (Friend of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming reception staff. The building was warm, clean and very nicely furnishes and decorated. On visiting our friend he appeared clean, comfortable and well cared for.
All the staff we met during our visit were helpful and polite. Very impressed.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave such a positive review.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Queensmount Care Home is calculated as follows: ( (318 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 395 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Apr 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.


Awards / Recognitions (7)

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Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator

Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.


Michelle

Michelle Pordum

Job Title: Receptionist

Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.