Queensmount Care Home

My father arrived at Queensmount direct from hospital at the beginning of April, so I am writing this review from a very different perspective. Due to the lockdown, all the arrangements had to be made by telephone. The care home liaised with the hospital and made what was a very stressful situation for myself, a seamless process. I have never been into the Queensmount building, nor have I met the majority of staff, who are caring for my father, due to the current Covid situation. However, I feel very reassured that my father is in the best possible hands, as everyone is so kind and understanding and nothing ever seems to be too much trouble. I wouldn't hesitate to recommend Queensmount to others and I can't thank the staff enough for their care, attention and dedication during these difficult times.

My husband has been a resident since November 2019 and at all times he has been well looked after and taken care of to an extremely high standard. The staff are very friendly and helpful, the meals are always well thought out and very good. The present situation is not very helpful regards visiting etc but it is beyond BUPA to do anything about this but it will pass in time I'm sure.

Staff are very welcoming and I often have a good chat on arrival. I feel very relaxed in the staff's company and feel that no question is too much trouble.

Both of my parents have had outstanding care and attention whilst being in residence. I thank all the staff for all of their hard work, care and dedication to their roles and the wellbeing of the residents.

Staff are very friendly, welcoming, knowledgable, helpful and understanding. They go out of their way to make a lovely environment for residents. They have been extremely professional and responsible during the Covid situation.

My uncle was incredibly well looked after during his four-week respite care at Queensmount. We were included in all the meetings so that we were aware of the support that might be necessary on his home return. Care staff were very knowledgeable and supportive to enable him to recover sufficiently to become independent again at home. There were plenty of activities planned for residents to join in with during the daytime, as well as personalised activities in their rooms if a larger gathering not appropriate.

The care was excellent. Staff were efficient and helpful. Food was good and the facilities offered were also good.

My dad was a resident for four years until he sadly passed away in March 2020. It’s always a tough adjustment from independence to dependence, but my dad was aided in this so capably and lovingly by all the staff at Queensmount. It became his home and he became such a part of the fabric of the home, and he couldn’t have done that without the dedication and love from all who work there. I was happy because he was happy. Thank you.

My mum loved the entertainment; her favourite was the man who played the piano and sang. She enjoyed the trips out to beaches, shops and to Christmas displays. The food was fantastic, she always loved the desserts. The wonderful cakes made for anniversaries and birthdays made her feel special. We are grateful for the devotion and friendship of those who cared for her every day for nearly 6 years. For all these things I want to say a big "Thank you".

Amazing effort gone to by the home to help us celebrate my grandmother's 100th birthday during the COVID-19 lockdown. Very much appreciate all they've done, especially one member of staff in particular who has patiently arranged WhatsApp video calls for a myriad of family.

It's been a difficult period for everyone during the lockdown, our gran has never been without family but after meeting the staff at Queensmount I know she will be well looked after. Staff have been friendly and have welcomed our calls to let us know how she is. Thank you!

Queensmount Care Home is an outstanding nursing home with dedicated and compassionate staff. They looked after my Dad so well. All the family was so grateful for the care our Dad had and how lovely everyone was to the whole family at this sad time. I would not hesitate but recommend this nursing home to anyone.

I came here for convalescence after a hip replacement operation and it was the perfect place to do so. Everyone was so welcoming and kind and although I arrived at a very difficult time for the staff, just as lockdown was announced, everything remained calm and supportive. The care I got was excellent and there were much humour and kindness. I shall remember the experience as a happy one.

My friend has been treated with the utmost care and is enjoying her stay so much. She loves the food, and the chef has made such an effort as she is a vegetarian, and the food is delicious. Everyone is so friendly and helpful, and the care is second to none. We cannot fault them at all.

My mother was here for 3 years before she died and at all times she was treated with warmth, respect, and dignity. They were very supportive when my mother died.

The staff look after my Mum so well. The care and time they spend with her is very good. The entertainment put on is very well thought out. The general atmosphere is happy and calming. It is very good.

Lovely care home. Great staff. Shiny, happy people holding hands.

Very friendly, relaxed atmosphere. Staff are extremely helpful.

I recently attended a memorial service for residents who have passed in the past year, my friend included. When I used to visit her during her two month stay I was very impressed with the friendliness of the staff and their professionalism, the environment is warm and welcoming and my friend was looked after very well. I would certainly recommend Queensmount Care Home.

Our sister was very ill when she went to Queensmount Care Home. She gradually became more dependant on staff during her 10-week stay. The lady in charge of arts/crafts and other social activities gradually won her trust and was brilliant with her. The carers and management team gave our sister and ourselves care and support appropriate towards a peaceful end.