Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
  • 165
  • 23
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Date Published
  • 189
  • 11
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  • 36
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Reviewer Connection to Queensmount Care Home
  • 60
  • 31
  • 21
  • 20
  • 12
  • 6
  • 5
  • 4
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 189, showing 101-120
Review from Loran N (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not recommend Queensmount enough, the facilities, staff, food, activities and care are both excellent and varied.
Both of my parents have had outstanding care and attention whilst being in residence. I thank all the staff for all of their hard work, care and dedication to their roles and the
wellbeing of the residents.
Reply from Greta Narbutaityte, Customer Advisor at Queensmount Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.

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Review from Sheila W (Daughter-in-law of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly, welcoming, knowledgable, helpful and understanding. They go out of their way to make a lovely environment for residents. They have been extremely professional and responsible during the Covid situation.
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Review from Julie M (Niece of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was incredibly well looked after during his four-week respite care at Queensmount. We were included in all the meetings so that we were aware of the support that might be necessary on his home return. Care staff were very knowledgeable and supportive to enable him to recover sufficiently to
become independent again at home. There were plenty of activities planned for residents to join in with during the daytime, as well as personalised activities in their rooms if a larger gathering not appropriate.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for trusting us with your uncle's care. We are very glad to hear he is enjoying himself.

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Review from P M (Nephew of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was excellent. Staff were efficient and helpful. Food was good and the facilities offered were also good.
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Review from Mark F (Son of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident for four years until he sadly passed away in March 2020. It’s always a tough adjustment from independence to dependence, but my dad was aided in this so capably and lovingly by all the staff at Queensmount. It became his home and he became such a part of the fabric of the home,
and he couldn’t have done that without the dedication and love from all who work there. I was happy because he was happy. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We are very sorry about your father's passing. Please let us know if there is anything else we can do for you or your family.

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Review from D D (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loved the entertainment; her favourite was the man who played the piano and sang. She enjoyed the trips out to beaches, shops and to Christmas displays. The food was fantastic, she always loved the desserts. The wonderful cakes made for anniversaries and birthdays made her feel special. We are
grateful for the devotion and friendship of those who cared for her every day for nearly 6 years. For all these things I want to say a big "Thank you".
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We appreciate you taking the time to leave such lovely comments, thank you.

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Review from Rupert M (Grandson of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing effort gone to by the home to help us celebrate my grandmother's 100th birthday during the COVID-19 lockdown. Very much appreciate all they've done, especially one member of staff in particular who has patiently arranged WhatsApp video calls for a myriad of family.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Happy Birthday to your grandmother. We appreciate these are difficult times for our residents and their families, so we really value your feedback.

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Review from Philip T (Grandson of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been a difficult period for everyone during the lockdown, our gran has never been without family but after meeting the staff at Queensmount I know she will be well looked after. Staff have been friendly and have welcomed our calls to let us know how she is. Thank you!
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We really appreciate the kind words.

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Review from G B (Son of Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queensmount Care Home is an outstanding nursing home with dedicated and compassionate staff. They looked after my Dad so well. All the family was so grateful for the care our Dad had and how lovely everyone was to the whole family at this sad time. I would not hesitate but recommend this nursing home
to anyone.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We really appreciate you taking the time to leave such lovely comments. Thank you.

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Review from A W (Respite Resident) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for convalescence after a hip replacement operation and it was the perfect place to do so. Everyone was so welcoming and kind and although I arrived at a very difficult time for the staff, just as lockdown was announced, everything remained calm and supportive. The care I got was excellent
and there were much humour and kindness. I shall remember the experience as a happy one.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you so much for the kind comments. We hope to see you again in the future.

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Review from C L (Friend of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been treated with the utmost care and is enjoying her stay so much. She loves the food, and the chef has made such an effort as she is a vegetarian, and the food is delicious. Everyone is so friendly and helpful, and the care is second to none. We cannot fault them at all.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We are very glad to hear that you feel like your friend is in good hands. Thank you for your praises.

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Review from P O (Daughter of Resident) published on 27 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was here for 3 years before she died and at all times she was treated with warmth, respect, and dignity. They were very supportive when my mother died.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We really appreciate you for taking the time to leave such a lovely review, thank you.

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Review from Gina M (Daughter of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff look after my Mum so well. The care and time they spend with her is very good. The entertainment put on is very well thought out. The general atmosphere is happy and calming. It is very good.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for the praise.

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Review from A T (Relative of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. Great staff. Shiny, happy people holding hands.
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Review from Trevor H (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, relaxed atmosphere. Staff are extremely helpful.
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Review from L D (Friend of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently attended a memorial service for residents who have passed in the past year, my friend included. When I used to visit her during her two month stay I was very impressed with the friendliness of the staff and their professionalism, the environment is warm and welcoming and my friend was looked
after very well. I would certainly recommend Queensmount Care Home.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for the lovely comments, we really appreciate it.

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Review from Mary A (Sister of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our sister was very ill when she went to Queensmount Care Home. She gradually became more dependant on staff during her 10-week stay. The lady in charge of arts/crafts and other social activities gradually won her trust and was brilliant with her. The carers and management team gave our sister and ourselves
care and support appropriate towards a peaceful end.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for the kind comments. Hopefully you can go away from this feeling like your sister received the best possible care.

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Review from N A (Regular Volunteer) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm a regular volunteer with activities. The level of activities is very high and always great fun. The staff are very attentive to the residents. The home is well led by managers and seniors.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for the kind comments, we really appreciate it.

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Review from P G (Son of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was extremely well looked after. Staff carried out duties with smiles on their faces. On her Birthday, the chef made a surprise Birthday Cake. It made my mother feel very special, also, have invited us back to the home for entertainment from time to time. Always made to feel very welcome.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such lovely comments, we really appreciate it.

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Review from C G (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home for my father. Always trying new things. Staff are friendly and always go the extra mile. Dad is always clean, as is his room. Food looks good and I've eaten with him on a few occasions too.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for the lovely feedback, we really appreciate it.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

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Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensmount Care Home to verify any information. View our terms and conditions. Queensmount Care Home has an Enhanced Service - more info.