Queensmount Care Home

It's always a pleasure to visit Queensmount, there's always a friendly welcome. I was very impressed by the arrangement during the pandemic, very safe without being intrusive. Above all, it's clear that the staff really care for the residents and do their best to ensure their best possible quality of life.

The staff are extremely friendly, it is early days but so far really good.

Queensmount has surpassed my expectations. I have had a very difficult year losing my mother and grandmother very suddenly and then having to make the decision for my father to go into a nursing home when his needs became too great to look after at home. I couldn’t believe the sense of community, wonderful nursing and catering staff and amazing facilities at Queensmount. The reception staff have been so welcoming and kind and the manager has been incredible and very involved in helping my family and I, wherever possible. I couldn’t recommend Queensmount more.

Thank you Queensmount for all the wonderful care you have shown my lovely brother. You also organised a fantastic meeting with a famous footballer who was once the manager of his team West Ham. My brother is a lifelong supporter of 'The Hammers' and was surprised and delighted by his visit. It really gave him a boost! You have all gone 'over and above' in your duty of care for him and we really appreciate it as a family. In my brother's words - 'I am treated like a king' in here!' Thank you for making a very difficult time just a bit easier for us all.

Everyone is extremely helpful. In a time of restrictions, they have enabled me and my family members to visit my mother on a daily basis who is at the end of her life. Even accommodating us all with various visiting times. Nursing staff keeping us updated with any changes as and when. Have been made to feel welcomed with nothing being a too bigger ask. Thank you.

Friendly place. Caring people. Excellent food. My mummy is very happy here and that means all the world to me.

Queensmount gives us much peace of mind that our uncle is well cared for and is in the best place available for his needs. Seeing as we live so far away, this reassures us greatly.

My uncle feels well cared for, and the staff are friendly and keep us well informed on his welfare. Living 200 miles away, our mind is at rest that he is getting the best possible care available.

Every touchpoint with the home is a joy. Nothing is too much trouble and my mother's health and her condition are remarkable. She is so happy.

Queensmount is mostly very professionally run, very clean, good entertainment and staff very caring. It has been difficult for staff during Covid, but I have noticed that they are not all following the rules in a consistent manner which has left me confused at times. I did not get good notice of rule changes last July during lockdown when the nature of the visits was changed without me being notified until I arrived at the home for my visit. I feel that even though a letter may have been sent, those visitors arriving on the day of the change should have been contacted by phone/email as the post not timely or reliable. It would be good if details about my mother's daily routine, the condition could be visible via a confidential online account as that it would be easier to be kept updated without continual phone calls to nursing staff. The garden facilities are not adequate (very small and no grass area) - this, I think, has been a particular disadvantage to residents during the lockdown.

Treatment by Queensmount has met my requirements to date, which are becoming increasingly demanding.

As there is a pandemic at the moment, I am the only member of my mother's family to visit one hour per week, no other visits by any other family members. So very cruel as we want to visit her more. My mother asked to visit the shop to buy hair stuff and was told "I will see if they have any", so she never got to the shop? My mother is not and has never been sociable, so she doesn't go to the communal room, so she is in her room 24/7. Such a shame as we could and want to visit and help her, to take the pressure of the nursing home.

I'm very comfortable. Everyone is very nice. I'm treated with kindness and dignity. I enjoy the activities.

I can only praise the kindness and hard work of the staff and the comfort and reassurances they provide.

I am comfortable.

Queensmount have consistently shown to us how well they are caring for our Mum. We miss her dearly and with her being both deaf and blind during Covid-19 has made communicating even harder. It is heartwarming to see that the carers will hold her hand, give her a light hug, brush her hair and even try to speak clearly into her ear saying our names to let her know we are there. It eases our thoughts that she is not alone and the staff's act of kindness to Mum transcends to us too. Thank you Queensmount for all that you do. Stay safe.

I was very pleased.

My friend was admitted to Queensmount in January 2021. Times are very difficult in the world right now and I know how hard it is for care home staff but I am happy to say I feel she is very very well looked after and cared for by all the staff. The care within the home is exceptional. Thank you

Food is very good. I feel very comfortable and happy. I enjoy the activities. Staff are very good and helpful. Nothing is too much trouble.

I have always been made to feel very welcome every time I have visited over two years.