Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 180 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.

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Care Provided by Queensmount Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Zoe McCarthy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queensmount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queensmount Care Home Reviews (180)

Total of 180, showing 81-100
9.8

Queensmount Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years. Over all time Queensmount Care Home has 180 reviews.

Overall Experience

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Date Published

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Review from H L (Wife of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been made to feel very welcome every time I have visited over two years.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

We appreciate you taking the time to leave us a review. Thankyou for the kind comments.


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Review from S D (Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Feels like home. Staff are like sisters.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you so much for your kind feedback; we really appreciate your lovely review.


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Review from M M (Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well cared for in every respect.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

We really appreciate you taking the time to leave us such nice comments.


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Review from J P (Friend of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and friendly staff, providing excellent care in these difficult times.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely words regarding Queensmount. We are so pleased to hear that you're satisfied with the care we're providing. Thank you for trusting us with your loved one's care.


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Review from Sharon H (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is truly an outstanding care home my mother had several short stays here over a number of years the last one being July this year and was always very happy with the care she received. She enjoyed the food, entertainment and saw the staff as friends as they always welcomed her very warmly into their
care, and even when not staying there they did not forget her and she enjoyed many lunches on a Friday with them. The staff are always happy, friendly, efficient and caring and I could always relax knowing she was in such good hands when she was with them. Thank you.

Reply from Stephen Rondel, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Queensmount family.


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Review from V H (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was with you for two and a bit months only before passing away (old age) and the care she received was excellent. Everyone saw to her every need unflinchingly with humour and kindness, night and day. We tried to involve her with afternoon activities, but she had no interest, and I think the staff
were aware of her imminent death long before I would believe it. The kitchen staff tried, oh how they tried, to interest her in food, but her appetite was gone. Thank you all.

Reply from Emily Wilson, Customer Services Adviser at Queensmount Care Home

We really appreciate you taking the time to leave us such lovely, kind words. We are saddened to hear about your loss. Thank you so much for trusting us with your Mum's care and for sharing your compliments with us.


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Review from Secundino P (Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff, good food, nice room.

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Review from R L (Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are efficient, food is reasonable, rooms are excellent. Quite happy all round.

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Review from Julia P (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at Queensmount direct from hospital at the beginning of April, so I am writing this review from a very different perspective. Due to the lockdown, all the arrangements had to be made by telephone. The care home liaised with the hospital and made what was a very stressful situation
for myself, a seamless process. I have never been into the Queensmount building, nor have I met the majority of staff, who are caring for my father, due to the current Covid situation. However, I feel very reassured that my father is in the best possible hands, as everyone is so kind and understanding and nothing ever seems to be too much trouble. I wouldn't hesitate to recommend Queensmount to others and I can't thank the staff enough for their care, attention and dedication during these difficult times.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from Elizabeth D (Wife of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since November 2019 and at all times he has been well looked after and taken care of to an extremely high standard. The staff are very friendly and helpful, the meals are always well thought out and very good. The present situation is not very helpful regards visiting
etc but it is beyond BUPA to do anything about this but it will pass in time I'm sure.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Kathy R (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Queensmount to other friends and family as I find the staff on the whole very friendly and helpful. Queensmount is set in a lovely area and is easily accessible.
It is of good hygiene standards and the rooms vary in size with en suite modern bathrooms which, unfortunately, can get
overly hot and slightly flooded!
Staff are very welcoming and I often have a good chat on arrival. I feel very relaxed in the staff's company and feel that no question is too much trouble.

Reply from Greta Narbutaityte, Customer Advisor at Queensmount Care Home

Thank you for your praise. We really appreciate you taking the time to leave us such lovely comments.


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Review from Loran N (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Queensmount enough, the facilities, staff, food, activities and care are both excellent and varied.
Both of my parents have had outstanding care and attention whilst being in residence. I thank all the staff for all of their hard work, care and dedication to their roles and the
wellbeing of the residents.

Reply from Greta Narbutaityte, Customer Advisor at Queensmount Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.


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Review from Sheila W (Daughter-in-law of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, welcoming, knowledgable, helpful and understanding. They go out of their way to make a lovely environment for residents. They have been extremely professional and responsible during the Covid situation.

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Review from Julie M (Niece of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was incredibly well looked after during his four-week respite care at Queensmount. We were included in all the meetings so that we were aware of the support that might be necessary on his home return. Care staff were very knowledgeable and supportive to enable him to recover sufficiently to
become independent again at home. There were plenty of activities planned for residents to join in with during the daytime, as well as personalised activities in their rooms if a larger gathering not appropriate.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for trusting us with your uncle's care. We are very glad to hear he is enjoying himself.


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Review from P M (Nephew of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent. Staff were efficient and helpful. Food was good and the facilities offered were also good.

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Review from Mark F (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident for four years until he sadly passed away in March 2020. It’s always a tough adjustment from independence to dependence, but my dad was aided in this so capably and lovingly by all the staff at Queensmount. It became his home and he became such a part of the fabric of the home,
and he couldn’t have done that without the dedication and love from all who work there. I was happy because he was happy. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We are very sorry about your father's passing. Please let us know if there is anything else we can do for you or your family.


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Review from D D (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loved the entertainment; her favourite was the man who played the piano and sang. She enjoyed the trips out to beaches, shops and to Christmas displays. The food was fantastic, she always loved the desserts. The wonderful cakes made for anniversaries and birthdays made her feel special. We are
grateful for the devotion and friendship of those who cared for her every day for nearly 6 years. For all these things I want to say a big "Thank you".

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We appreciate you taking the time to leave such lovely comments, thank you.


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Review from Rupert M (Grandson of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing effort gone to by the home to help us celebrate my grandmother's 100th birthday during the COVID-19 lockdown. Very much appreciate all they've done, especially one member of staff in particular who has patiently arranged WhatsApp video calls for a myriad of family.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Happy Birthday to your grandmother. We appreciate these are difficult times for our residents and their families, so we really value your feedback.


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Review from Philip T (Grandson of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a difficult period for everyone during the lockdown, our gran has never been without family but after meeting the staff at Queensmount I know she will be well looked after. Staff have been friendly and have welcomed our calls to let us know how she is. Thank you!

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We really appreciate the kind words.


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Review from G B (Son of Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount Care Home is an outstanding nursing home with dedicated and compassionate staff. They looked after my Dad so well. All the family was so grateful for the care our Dad had and how lovely everyone was to the whole family at this sad time. I would not hesitate but recommend this nursing home
to anyone.

Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We really appreciate you taking the time to leave such lovely comments. Thank you.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Queensmount Care Home is calculated as follows: ( (318 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 395 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Apr 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.


Awards / Recognitions (7)

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Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator

Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.


Michelle

Michelle Pordum

Job Title: Receptionist

Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.