Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
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Date Published
  • 189
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Reviewer Connection to Queensmount Care Home
  • 60
  • 31
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Total of 189, showing 81-100
Review from B T (Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Treatment by Queensmount has met my requirements to date, which are becoming increasingly demanding.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Queensmount Care Home

Thank you for your kind review. Especially understanding due to the difficult times we find ourselves in at the moment with COVID. If there is anything more we can do please just ask.

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Review from Dawn D (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As there is a pandemic at the moment, I am the only member of my mother's family to visit one hour per week, no other visits by any other family members. So very cruel as we want to visit her more. My mother asked to visit the shop to buy hair stuff and was told "I will see if they have any", so she
never got to the shop? My mother is not and has never been sociable, so she doesn't go to the communal room, so she is in her room 24/7. Such a shame as we could and want to visit and help her, to take the pressure of the nursing home.
Reply from Penelope Kudelnitzky, Customer Service Adviser at Queensmount Care Home

Thank you for your review. I can now confirm that 2 designated people are allowed into her room after having a lateral test that shows negative. In addition to this, other family members or friends can also do the safe pod visits. If you can contact the home and book these visits I am sure it will put your mind at ease.

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Review from N M (Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very comfortable. Everyone is very nice. I'm treated with kindness and dignity. I enjoy the activities.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review, we really appreciate you leaving us some feedback.

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Review from A M (Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only praise the kindness and hard work of the staff and the comfort and reassurances they provide.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Queensmount Care Home

We really appreciate your kind review, thank you for sharing your lovely review with us.

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Review from Esther T (Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here, and the staff are good.
I am comfortable.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from M C (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queensmount have consistently shown to us how well they are caring for our Mum. We miss her dearly and with her being both deaf and blind during Covid-19 has made communicating even harder. It is heartwarming to see that the carers will hold her hand, give her a light hug, brush her hair and even try
to speak clearly into her ear saying our names to let her know we are there. It eases our thoughts that she is not alone and the staff's act of kindness to Mum transcends to us too. Thank you Queensmount for all that you do. Stay safe.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for the kind words.

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Review from E W (Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time lo leave us a kind comment.

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Review from Mollie B (Friend of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was admitted to Queensmount in January 2021. Times are very difficult in the world right now and I know how hard it is for care home staff but I am happy to say I feel she is very very well looked after and cared for by all the staff. The care within the home is exceptional. Thank you
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time to leave your review. We really appreciate your lovely comments.

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Review from Jean S (Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food is very good. I feel very comfortable and happy. I enjoy the activities. Staff are very good and helpful. Nothing is too much trouble.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for trusting us with your care. We really appreciate you taking the time to leave us such kind comments.

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Review from H L (Wife of Resident) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been made to feel very welcome every time I have visited over two years.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

We appreciate you taking the time to leave us a review. Thankyou for the kind comments.

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Review from S D (Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Feels like home. Staff are like sisters.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you so much for your kind feedback; we really appreciate your lovely review.

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Review from M M (Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for in every respect.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

We really appreciate you taking the time to leave us such nice comments.

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Review from J P (Friend of Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely helpful and friendly staff, providing excellent care in these difficult times.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely words regarding Queensmount. We are so pleased to hear that you're satisfied with the care we're providing. Thank you for trusting us with your loved one's care.

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Review from Sharon H (Daughter of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is truly an outstanding care home my mother had several short stays here over a number of years the last one being July this year and was always very happy with the care she received. She enjoyed the food, entertainment and saw the staff as friends as they always welcomed her very warmly into their
care, and even when not staying there they did not forget her and she enjoyed many lunches on a Friday with them. The staff are always happy, friendly, efficient and caring and I could always relax knowing she was in such good hands when she was with them. Thank you.
Reply from Stephen Rondel, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Queensmount family.

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Review from V H (Daughter of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was with you for two and a bit months only before passing away (old age) and the care she received was excellent. Everyone saw to her every need unflinchingly with humour and kindness, night and day. We tried to involve her with afternoon activities, but she had no interest, and I think the staff
were aware of her imminent death long before I would believe it. The kitchen staff tried, oh how they tried, to interest her in food, but her appetite was gone. Thank you all.
Reply from Emily Wilson, Customer Services Adviser at Queensmount Care Home

We really appreciate you taking the time to leave us such lovely, kind words. We are saddened to hear about your loss. Thank you so much for trusting us with your Mum's care and for sharing your compliments with us.

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Review from Secundino P (Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good staff, good food, nice room.
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Review from R L (Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are efficient, food is reasonable, rooms are excellent. Quite happy all round.
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Review from Julia P (Daughter of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived at Queensmount direct from hospital at the beginning of April, so I am writing this review from a very different perspective. Due to the lockdown, all the arrangements had to be made by telephone. The care home liaised with the hospital and made what was a very stressful situation
for myself, a seamless process. I have never been into the Queensmount building, nor have I met the majority of staff, who are caring for my father, due to the current Covid situation. However, I feel very reassured that my father is in the best possible hands, as everyone is so kind and understanding and nothing ever seems to be too much trouble. I wouldn't hesitate to recommend Queensmount to others and I can't thank the staff enough for their care, attention and dedication during these difficult times.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Elizabeth D (Wife of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident since November 2019 and at all times he has been well looked after and taken care of to an extremely high standard. The staff are very friendly and helpful, the meals are always well thought out and very good. The present situation is not very helpful regards visiting
etc but it is beyond BUPA to do anything about this but it will pass in time I'm sure.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Kathy R (Daughter of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would recommend Queensmount to other friends and family as I find the staff on the whole very friendly and helpful. Queensmount is set in a lovely area and is easily accessible.
It is of good hygiene standards and the rooms vary in size with en suite modern bathrooms which, unfortunately, can get
overly hot and slightly flooded!
Staff are very welcoming and I often have a good chat on arrival. I feel very relaxed in the staff's company and feel that no question is too much trouble.
Reply from Greta Narbutaityte, Customer Advisor at Queensmount Care Home

Thank you for your praise. We really appreciate you taking the time to leave us such lovely comments.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

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Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensmount Care Home to verify any information. View our terms and conditions. Queensmount Care Home has an Enhanced Service - more info.