Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 180 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.

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Care Provided by Queensmount Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Zoe McCarthy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queensmount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queensmount Care Home Reviews (180)

Total of 180, showing 61-80
9.8

Queensmount Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years. Over all time Queensmount Care Home has 180 reviews.

Overall Experience

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Review from Regina M (Sister of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very hard for my brother in particular, and all the family, to accept that at 57 his best option was to move into a nursing home. However, he settled in successfully, very quickly, which we believe was due to the fantastic care and understanding that has been provided by all the staff after a
very difficult and traumatic year for my brother and his daughter. The staff go out of their way to accommodate visits from our very large family and we cannot thank them enough for making our brother’s life more comfortable.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We hope Queensmount care home did everything possible to make the transition as easy as possible for your brother. Thank you for choosing Queensmount for your Brothers stay.


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Review from J F (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure to visit Queensmount, there's always a friendly welcome. I was very impressed by the arrangement during the pandemic, very safe without being intrusive. Above all, it's clear that the staff really care for the residents and do their best to ensure their best possible quality of
life.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Parent in our care. Thank you for choosing Queensmount for your Parents stay.


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Review from Carol D (Friend of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly, it is early days but so far really good.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. We hope Queensmount care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your Friends stay as comfortable as possible.


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Review from Allanna M (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount has surpassed my expectations. I have had a very difficult year losing my mother and grandmother very suddenly and then having to make the decision for my father to go into a nursing home when his needs became too great to look after at home. I couldn’t believe the sense of community, wonderful
nursing and catering staff and amazing facilities at Queensmount. The reception staff have been so welcoming and kind and the manager has been incredible and very involved in helping my family and I, wherever possible. I couldn’t recommend Queensmount more.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review. We are glad we were able to help you and your family through such a difficult time. It is lovely to hear that you have felt well supported by everyone and that you are now part of our Queensmount family. Thank you for your recommendation.


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Review from Deirdre M (Sister of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Queensmount for all the wonderful care you have shown my lovely brother. You also organised a fantastic meeting with a famous footballer who was once the manager of his team West Ham. My brother is a lifelong supporter of 'The Hammers' and was surprised and delighted by his visit. It really
gave him a boost! You have all gone 'over and above' in your duty of care for him and we really appreciate it as a family. In my brother's words - 'I am treated like a king' in here!' Thank you for making a very difficult time just a bit easier for us all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your kind words. We are glad to have been able to arrange such a special visit for your brother and we are so happy that he enjoyed it so much. We hope to continue providing him with the very best care possible. Thank you again for your lovely review.


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Review from T V (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is extremely helpful. In a time of restrictions, they have enabled me and my family members to visit my mother on a daily basis who is at the end of her life. Even accommodating us all with various visiting times. Nursing staff keeping us updated with any changes as and when. Have been made
to feel welcomed with nothing being a too bigger ask. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time to leave your review. We are glad that we have been able to make some adjustments to allow you to visit during this difficult time. Please let us know if there is anything further we can do.


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Review from S H (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly place. Caring people. Excellent food. My mummy is very happy here and that means all the world to me.

Reply from Amanda Barnes, Customer Service Adviser at Queensmount Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your Mother is happy in our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.


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Review from Ria K (Great-Niece of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount gives us much peace of mind that our uncle is well cared for and is in the best place available for his needs. Seeing as we live so far away, this reassures us greatly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time to leave your review. We are glad to hear that you feel reassured knowing that your Uncle is being well cared for at Queensmount. Thank you again.


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Review from Lyn B (Niece of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle feels well cared for, and the staff are friendly and keep us well informed on his welfare. Living 200 miles away, our mind is at rest that he is getting the best possible care available.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We are very happy to hear you can feel comforted knowing your Uncle is receiving the best care possible.


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Review from Martin H (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every touchpoint with the home is a joy. Nothing is too much trouble and my mother's health and her condition are remarkable. She is so happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review. We are glad to hear that your Mother is happy in our care.


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Review from R R (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Queensmount is mostly very professionally run, very clean, good entertainment and staff very caring. It has been difficult for staff during Covid, but I have noticed that they are not all following the rules in a consistent manner which has left me confused at times. I did not get good notice of rule
changes last July during lockdown when the nature of the visits was changed without me being notified until I arrived at the home for my visit. I feel that even though a letter may have been sent, those visitors arriving on the day of the change should have been contacted by phone/email as the post not timely or reliable. It would be good if details about my mother's daily routine, the condition could be visible via a confidential online account as that it would be easier to be kept updated without continual phone calls to nursing staff. The garden facilities are not adequate (very small and no grass area) - this, I think, has been a particular disadvantage to residents during the lockdown.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your feedback. We follow the government guidance and as a result, our policies change in line with the guidance, which we communicate by letter. We appreciate that this might not be the most convenient method of communication for you and that a phone call may be more suitable, so thank you for this feedback. At present, we do not have the facility to be able to share care plans online and our team members will keep relatives informed of any changes within a resident’s personalised care plan. If you would prefer a different method, please let us know.
We are pleased to say that we now have a sensory garden and we are currently working on the garden to get it ready for use during the summer months. We also aim to utilise the woodland area close to the home for walks. If you would like any further information, please do not hesitate in contacting the home directly. Once again, thank you for your valuable feedback.


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Review from B T (Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Treatment by Queensmount has met my requirements to date, which are becoming increasingly demanding.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Queensmount Care Home

Thank you for your kind review. Especially understanding due to the difficult times we find ourselves in at the moment with COVID. If there is anything more we can do please just ask.


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Review from Dawn D (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As there is a pandemic at the moment, I am the only member of my mother's family to visit one hour per week, no other visits by any other family members. So very cruel as we want to visit her more. My mother asked to visit the shop to buy hair stuff and was told "I will see if they have any", so she
never got to the shop? My mother is not and has never been sociable, so she doesn't go to the communal room, so she is in her room 24/7. Such a shame as we could and want to visit and help her, to take the pressure of the nursing home.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Queensmount Care Home

Thank you for your review. I can now confirm that 2 designated people are allowed into her room after having a lateral test that shows negative. In addition to this, other family members or friends can also do the safe pod visits. If you can contact the home and book these visits I am sure it will put your mind at ease.


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Review from N M (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very comfortable. Everyone is very nice. I'm treated with kindness and dignity. I enjoy the activities.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your lovely review, we really appreciate you leaving us some feedback.


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Review from A M (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise the kindness and hard work of the staff and the comfort and reassurances they provide.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Queensmount Care Home

We really appreciate your kind review, thank you for sharing your lovely review with us.


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Review from Esther T (Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here, and the staff are good.
I am comfortable.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from M C (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmount have consistently shown to us how well they are caring for our Mum. We miss her dearly and with her being both deaf and blind during Covid-19 has made communicating even harder. It is heartwarming to see that the carers will hold her hand, give her a light hug, brush her hair and even try
to speak clearly into her ear saying our names to let her know we are there. It eases our thoughts that she is not alone and the staff's act of kindness to Mum transcends to us too. Thank you Queensmount for all that you do. Stay safe.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for the kind words.


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Review from E W (Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time lo leave us a kind comment.


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Review from Mollie B (Friend of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted to Queensmount in January 2021. Times are very difficult in the world right now and I know how hard it is for care home staff but I am happy to say I feel she is very very well looked after and cared for by all the staff. The care within the home is exceptional. Thank you

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for taking the time to leave your review. We really appreciate your lovely comments.


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Review from Jean S (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is very good. I feel very comfortable and happy. I enjoy the activities. Staff are very good and helpful. Nothing is too much trouble.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Queensmount Care Home

Thank you for trusting us with your care. We really appreciate you taking the time to leave us such kind comments.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Queensmount Care Home is calculated as follows: ( (318 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 395 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Apr 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.


Awards / Recognitions (7)

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Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator

Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.


Michelle

Michelle Pordum

Job Title: Receptionist

Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.