Submit a Review for Queensmount Care Home
18 Queens Park West Drive, Bournemouth, BH8 9DA
View Full Details of Queensmount Care HomeLatest Reviews for Queensmount Care Home
15 September 2025
The staff on reception are always warm + welcoming, happy to help when needed. I have found both nursing + care staff caring and conscientious and always ready to meet her needs. Also if she has a medical problem action is taken to address the issue and she is given the relevant treatment. The activities staff are excellent and do their best to meeting mums needs and stimulate her with thought-provoking games and fun activities. They are very attuned to the needs of the residents and go out of their way to keep them happy. Mum is happy eating snack and the restaurant staff have got used to this and are always kind and courteous. Mum and I find the laundry staff extremely helpful + cheerful. They light up the room whenever we see them.
01 September 2025
Queensmount Care Home is an excellent place that makes all residents feel prioritised, and well-looked after. Personal needs are met extremely responsively and dealt with great care. I would personally highly recommend this place.
11 July 2025
My dear friend was a resident at the care home for about a year. During his time there, he received excellent care, and was always made to feel part of the family. The staff were so nice and friendly towards us when we used to visit, so high praise to all the staff. It was so nice that after his funeral, family and friends were invited back to remember him.
27 June 2025
Had my late uncle's wake at Queensmount after his funeral. It was lovely to see some of the staff attend the funeral. He really did have a nice stay at the care home for his last year of his life and made some lovely friends, some residents and some staff.
27 June 2025
I am a friend of a former resident, my husband was his friend for 55 years. The wake of my friend was there at Queensmount Care Home. I thought it was very well done. All the friends and family were greeted and shown where to be seated. The staff were very good, courteous and helpful. Beautiful and exclusive place, the food laid out for everyone and drinks were wonderful. It was a happy atmosphere as many people knew one another and I enjoyed the video of my friend racing at Goodwood.
19 May 2025
Queensmount is such a special place. The staff are so caring and friendly, not just to the residents but their families too. There's always something fun for the residents to enjoy daily and the staff go out of their way to ensure that all residents are treated with dignity and respect. I couldn't recommend it enough to anyone considering moving into care.
16 May 2025
My mother has been cared for by staff at Queens mount for over 3 years now. During that time I have been very impressed by the level of care given by all the staff. The nursing care has been excellent and the staff know my mother's needs in great detail. The staff who organise activities have been amazing - always arranging some fun activities each day but also have been super kind and go above and beyond their remit. Whenever I visit I am always welcome and it feels like a home from home. My mother is very happy at Queensmount and this is down to all the lovely staff.
14 May 2025
I never do reviews but these guys were so good, I just need to say how excellent the care they gave mum, all such friendly staff nothing was too much trouble, our only regret was we didn't move mum in sooner.
13 May 2025
My mum was a recent resident at Queensmount, initially on the residential floor then the nursing floor. Sadly mum was only at Queensmount for a very short time but once she settled in, she seemed to thoroughly enjoy living there. The staff were highly professional in all aspects of her care. Mum has always been a quiet person but the staff encouraged her to participate in the various activities, she particularly loved it when animals came into the home and we have some lovely memories of her stroking the Easter chicks. All the staff are so kind and thoughtful not just to mum but to the whole family. She was extremely well cared for and I am grateful to the staff for making her last days as comfortable as possible. The home certainly lived up to recommendations from friends and our overall expectations. Thank you.
02 April 2025
I recently attended a memorial service at Queensmount, held for the families of residents who had passed away in the previous 12 months. It was a lovely service, so nice to once again see the staff who had been so kind and caring towards my father and to us, his family, at the end of his life. My father first stayed on the residential floor, but as his needs increased he was able to receive nursing care, the nurses are on duty day and night, the care was excellent, very professional. Staff turnover appears to be low, my father appreciated having help from people he had become familiar with, and come to see as friends - cleaners, kitchen staff, entertainment staff, carers and nurses all contributed to his well being. A big thank to everyone.
28 March 2025
Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social aspect delivered by committed professionals and through many channels including hands on nursing, an attractive and clean environment, a shared set of values and beliefs, tailor made excellent diet and food provision, engaging and stimulating activities with a personalised care package. Nothing is too much trouble to make you feel cared for and home. The varied nationalities and cultures of the staff add a definite positive contribution to this healing community where personal dignity preferences and needs can be accommodated and acknowledged. This was my second visit to Queensmount - this time following a bad flu infection which left me unable to cope at home for a while. I felt that my reasonable quick recovery was down to Queensmount. Queensmount has a special magic which for me, is about its serenity, calm and positive atmosphere coupled with a very high standard of medical and social care.
18 February 2025
My mum lived at the home for 3 years. She was very happy there, all the staff were so good with all her needs and always friendly to her and myself when I used to visit her. She passed away in October 2024. All the staff were so comforting when it happened. I have been back to the home since her passing and have been made so welcome.
29 January 2025
The staff at Queensmount Care Home were highly competent and professional, embracing every dimension of the care home ethos of compassionate and healing care. They were all so attentive, warm and kind both during the day and the night time. The whole spectrum of the care home staff from reception, management and nursing staff to cleaning and catering staff were truly exemplary in their expertise and care. With my sincere appreciation and gratitude to you all.
23 January 2025
All staff at Queensmount Care Home continue to the 'Outstanding' CQC rating which is fully deserved. Everyone no matter what their skill was kind, caring and friendly. Nothing was too much trouble. The menu and restaurant were a lovely touch of normality as was the constant activity in the lounge. It was a pleasure to spend time with mum in Queensmount in her last days and I will remember them fondly.
20 November 2024
Good care especially of my foot ulcer which has improved during brief stay.
14 November 2024
Mum settled so well at Queensmount, right from the start. The home has an "outstanding" score, which is well deserved. It was a home from home for Mum, who sadly passed away earlier this month, Mum, and other residents, were consistently extremely well cared for and supported. Staff work together, as a team to maintain very high standards. Everyone shows such kindness and respect to residents and visitors alike. There is a dedication that goes above and beyond in all aspects. First-class nursing support and care gave Mum a quality of life and a feeling of belonging, for which we will be forever grateful. The activities were lovely for Mum and some were brought to her, even in her final months. I cannot recommend highly enough. Queensmount is exceptional. Thank you so much.
17 October 2024
A beautiful well-maintained care home. After being initially apprehensive about putting my father-in-law into a home, let alone choosing one, we couldn't have been put more at ease by the lovely reception staff who eased our concerns and answered the family questions. His stay there was wonderful and he felt right at some. From the nurses, activity staff, cooks and cleaners everyone made time to talk to you and treated my father-in-law with dignity. Words cannot sum up how grateful we are as a family for looking after my father-in-law in what was an incredibly hard time for us all. Thank you again.
10 September 2024
My father was a resident at Queensmount for 3 years. During this time the care they all provided for him was excellent, even during some very challenging times due to his health. The staff were always so patient, kind and caring. We couldn't have asked for a more supportive environment, both to Dad and the family. Dad sadly passed away in June and during the last few days we spent with him. The staff went above and beyond to look after him and us. They genuinely cared for him and we thank them all.
05 September 2024
My mother was a resident at Queensmount for almost 6 years before she passed away there in June. I have nothing but praise for everyone who works at Queensmount. She received the best of care throughout her stay - their excellent care remained constant throughout despite Mum's deteriorating condition. All members of staff (nurses, carers, kitchen, cleaning, finance, management etc) were thoroughly professional, friendly and supportive. They were also communicative and promptly addressed any concerns I had about Mum's care.
04 September 2024
I found Queensmount very clean and a friendly atmosphere, the staff seem to be very attentive to the residents' needs and nothing seems to be too much trouble, my cousin seems to be very happy there and as she suffers from a serious condition so she can't enjoy and do all the things that we all take for granted, yes they do their upmost best for her, so she can enjoy her remaining days in comfort and be in a safe and secure environment without having to rely on careers and family to help her with her basic needs. 10/10.
Latest Reviews for Queensmount Care Home
15 September 2025
The staff on reception are always warm + welcoming, happy to help when needed. I have found both nursing + care staff caring and conscientious and always ready to meet her needs. Also if she has a medical problem action is taken to address the issue and she is given the relevant treatment. The activities staff are excellent and do their best to meeting mums needs and stimulate her with thought-provoking games and fun activities. They are very attuned to the needs of the residents and go out of their way to keep them happy. Mum is happy eating snack and the restaurant staff have got used to this and are always kind and courteous. Mum and I find the laundry staff extremely helpful + cheerful. They light up the room whenever we see them.
01 September 2025
Queensmount Care Home is an excellent place that makes all residents feel prioritised, and well-looked after. Personal needs are met extremely responsively and dealt with great care. I would personally highly recommend this place.
11 July 2025
My dear friend was a resident at the care home for about a year. During his time there, he received excellent care, and was always made to feel part of the family. The staff were so nice and friendly towards us when we used to visit, so high praise to all the staff. It was so nice that after his funeral, family and friends were invited back to remember him.
27 June 2025
Had my late uncle's wake at Queensmount after his funeral. It was lovely to see some of the staff attend the funeral. He really did have a nice stay at the care home for his last year of his life and made some lovely friends, some residents and some staff.
27 June 2025
I am a friend of a former resident, my husband was his friend for 55 years. The wake of my friend was there at Queensmount Care Home. I thought it was very well done. All the friends and family were greeted and shown where to be seated. The staff were very good, courteous and helpful. Beautiful and exclusive place, the food laid out for everyone and drinks were wonderful. It was a happy atmosphere as many people knew one another and I enjoyed the video of my friend racing at Goodwood.
19 May 2025
Queensmount is such a special place. The staff are so caring and friendly, not just to the residents but their families too. There's always something fun for the residents to enjoy daily and the staff go out of their way to ensure that all residents are treated with dignity and respect. I couldn't recommend it enough to anyone considering moving into care.
16 May 2025
My mother has been cared for by staff at Queens mount for over 3 years now. During that time I have been very impressed by the level of care given by all the staff. The nursing care has been excellent and the staff know my mother's needs in great detail. The staff who organise activities have been amazing - always arranging some fun activities each day but also have been super kind and go above and beyond their remit. Whenever I visit I am always welcome and it feels like a home from home. My mother is very happy at Queensmount and this is down to all the lovely staff.
14 May 2025
I never do reviews but these guys were so good, I just need to say how excellent the care they gave mum, all such friendly staff nothing was too much trouble, our only regret was we didn't move mum in sooner.
13 May 2025
My mum was a recent resident at Queensmount, initially on the residential floor then the nursing floor. Sadly mum was only at Queensmount for a very short time but once she settled in, she seemed to thoroughly enjoy living there. The staff were highly professional in all aspects of her care. Mum has always been a quiet person but the staff encouraged her to participate in the various activities, she particularly loved it when animals came into the home and we have some lovely memories of her stroking the Easter chicks. All the staff are so kind and thoughtful not just to mum but to the whole family. She was extremely well cared for and I am grateful to the staff for making her last days as comfortable as possible. The home certainly lived up to recommendations from friends and our overall expectations. Thank you.
02 April 2025
I recently attended a memorial service at Queensmount, held for the families of residents who had passed away in the previous 12 months. It was a lovely service, so nice to once again see the staff who had been so kind and caring towards my father and to us, his family, at the end of his life. My father first stayed on the residential floor, but as his needs increased he was able to receive nursing care, the nurses are on duty day and night, the care was excellent, very professional. Staff turnover appears to be low, my father appreciated having help from people he had become familiar with, and come to see as friends - cleaners, kitchen staff, entertainment staff, carers and nurses all contributed to his well being. A big thank to everyone.
28 March 2025
Queensmount is a very special care home offering a fully integrated package of care including physical, medical, psychological and social aspect delivered by committed professionals and through many channels including hands on nursing, an attractive and clean environment, a shared set of values and beliefs, tailor made excellent diet and food provision, engaging and stimulating activities with a personalised care package. Nothing is too much trouble to make you feel cared for and home. The varied nationalities and cultures of the staff add a definite positive contribution to this healing community where personal dignity preferences and needs can be accommodated and acknowledged. This was my second visit to Queensmount - this time following a bad flu infection which left me unable to cope at home for a while. I felt that my reasonable quick recovery was down to Queensmount. Queensmount has a special magic which for me, is about its serenity, calm and positive atmosphere coupled with a very high standard of medical and social care.
18 February 2025
My mum lived at the home for 3 years. She was very happy there, all the staff were so good with all her needs and always friendly to her and myself when I used to visit her. She passed away in October 2024. All the staff were so comforting when it happened. I have been back to the home since her passing and have been made so welcome.
29 January 2025
The staff at Queensmount Care Home were highly competent and professional, embracing every dimension of the care home ethos of compassionate and healing care. They were all so attentive, warm and kind both during the day and the night time. The whole spectrum of the care home staff from reception, management and nursing staff to cleaning and catering staff were truly exemplary in their expertise and care. With my sincere appreciation and gratitude to you all.
23 January 2025
All staff at Queensmount Care Home continue to the 'Outstanding' CQC rating which is fully deserved. Everyone no matter what their skill was kind, caring and friendly. Nothing was too much trouble. The menu and restaurant were a lovely touch of normality as was the constant activity in the lounge. It was a pleasure to spend time with mum in Queensmount in her last days and I will remember them fondly.
20 November 2024
Good care especially of my foot ulcer which has improved during brief stay.
14 November 2024
Mum settled so well at Queensmount, right from the start. The home has an "outstanding" score, which is well deserved. It was a home from home for Mum, who sadly passed away earlier this month, Mum, and other residents, were consistently extremely well cared for and supported. Staff work together, as a team to maintain very high standards. Everyone shows such kindness and respect to residents and visitors alike. There is a dedication that goes above and beyond in all aspects. First-class nursing support and care gave Mum a quality of life and a feeling of belonging, for which we will be forever grateful. The activities were lovely for Mum and some were brought to her, even in her final months. I cannot recommend highly enough. Queensmount is exceptional. Thank you so much.
17 October 2024
A beautiful well-maintained care home. After being initially apprehensive about putting my father-in-law into a home, let alone choosing one, we couldn't have been put more at ease by the lovely reception staff who eased our concerns and answered the family questions. His stay there was wonderful and he felt right at some. From the nurses, activity staff, cooks and cleaners everyone made time to talk to you and treated my father-in-law with dignity. Words cannot sum up how grateful we are as a family for looking after my father-in-law in what was an incredibly hard time for us all. Thank you again.
10 September 2024
My father was a resident at Queensmount for 3 years. During this time the care they all provided for him was excellent, even during some very challenging times due to his health. The staff were always so patient, kind and caring. We couldn't have asked for a more supportive environment, both to Dad and the family. Dad sadly passed away in June and during the last few days we spent with him. The staff went above and beyond to look after him and us. They genuinely cared for him and we thank them all.
05 September 2024
My mother was a resident at Queensmount for almost 6 years before she passed away there in June. I have nothing but praise for everyone who works at Queensmount. She received the best of care throughout her stay - their excellent care remained constant throughout despite Mum's deteriorating condition. All members of staff (nurses, carers, kitchen, cleaning, finance, management etc) were thoroughly professional, friendly and supportive. They were also communicative and promptly addressed any concerns I had about Mum's care.
04 September 2024
I found Queensmount very clean and a friendly atmosphere, the staff seem to be very attentive to the residents' needs and nothing seems to be too much trouble, my cousin seems to be very happy there and as she suffers from a serious condition so she can't enjoy and do all the things that we all take for granted, yes they do their upmost best for her, so she can enjoy her remaining days in comfort and be in a safe and secure environment without having to rely on careers and family to help her with her basic needs. 10/10.