Queensmount Care Home

I'm a regular volunteer with activities. The level of activities is very high and always great fun. The staff are very attentive to the residents. The home is well led by managers and seniors.

My mother was extremely well looked after. Staff carried out duties with smiles on their faces. On her Birthday, the chef made a surprise Birthday Cake. It made my mother feel very special, also, have invited us back to the home for entertainment from time to time. Always made to feel very welcome.

Amazing care home for my father. Always trying new things. Staff are friendly and always go the extra mile. Dad is always clean, as is his room. Food looks good and I've eaten with him on a few occasions too.

My friend is very happy living at Queensmount and has adapted quickly to the new environment due to the exceptional care shown by all staff - management, care staff, cooks etc. Visitors are always made welcome and encouraged to join in the activities. A happy and welcoming home.

Queensmount is a lovely place to be, the activities run are fun and are always changing; meaning there is something for everyone. You can really tell the staff care about how the residents are and work extremely hard to brighten their days as much as possible. I have noticed a real sense of community at the home and always look forward to coming in. There is nothing I would fault.

My brother has been in Queensmount for some time. He is always treated with dignity and respect even though he can be a bit short with some of the staff at times. He enjoys the food and I have had lunch with him at various times and it is always good - and good value for money. Whenever I have had a question the staff always answer promptly and fully.

I returned after treatment and continued my recovery from surgery aided by the excellent care.

A very friendly and welcoming atmosphere greeted me as soon as I entered this care home. All the staff are extremely helpful and anxious to make my stay here a very happy one. I was treated like a special guest, not a needy hospital case. I would recommend Queensmount to anyone. I would not hesitate to come back myself should my health deteriorate further.

Lovely cup of tea.

The quality of care truly was outstanding and it extended beyond the patient to include family members from every member fo the team, front line carers, nurses and behind the scenes, kitchen, office, cleaning and laundry everyone. We are convinced that every single member of staff at Queensmount have angels wings tucked out of sight in their uniforms, we cannot see them but we know they are there. Thanks to them all.

My grandfather was admitted to Queensmount following his discharge from hospital. He was in a very poorly state, but as soon as he arrived he was comforted by an amazingly friendly and professional team, keeping him calm, comfortable and at peace. He soon relaxed and felt at home. The nursing staff were faultless and very committed to ensuring his needs were met and care in this regard to him as well as support to us as a family was very high and warmly received. The home is extremely clean and there are activities for those who are more able. Just wish he had been well enough to have joined in with them too! The quality of food is like being in a hotel and nothing is too much trouble. Gold star accommodation with gold star service with care and attention. Thank you for all you did.

All the staff we met during our visit were helpful and polite. Very impressed.

My father was admitted to Queensmount Care Home following discharge from hospital. I considered him to be in a very poorly state, Queensmount being chosen because of its high CQC rating plus a professional but homely atmosphere. His room was well appointed, kept clean, with good facilities and outlook. The care received was outstanding, far beyond anything received previously. I found the staff in all departments were friendly, with a cheerful disposition, and extremely caring throughout his time there. This sentiment also applied to members of my family who visited my father. Nursing staff kept me informed of his condition and treatment without the need to ask, nothing was too much trouble. Sadly my father passed away minutes before our arrival, but we were glad the duty sister was there and held his hand in our absence. My family and I, feel that we could not have chosen a better location than Queensmount Care Home for my father to end his days, with dignity and consideration in tranquil surroundings.

The care my dad received was outstanding. The whole team were amazing and always so friendly. Nothing was ever too much trouble and we were kept informed about dad's care at all times.

Outstanding food.

I have bee looked after very well by friendly staff. There is always someone available if you need help and I have definitely benefited from my stay here.

I have been a resident for seven weeks (early days) and Queensmount is proving to be a pleasant surprise.

This also extended to family members.

This is my 3rd care home in six months and all are outstanding. Queensmount Care Home has superb caring nurse team, so I am reluctant to be going home Monday.

My father moved into Queensmount for the last couple of weeks of his life following a lengthy stay in hospital. I can only say moving him there was the best decision we made. He was treated with dignity and respect and all the staff were caring and supportive. We were made to feel welcome at all times and nothing seemed too much trouble. I would happily recommend to others!