Queensmount Care Home

My friend has been treated with the utmost care and is enjoying her stay so much. She loves the food, and the chef has made such an effort as she is a vegetarian, and the food is delicious. Everyone is so friendly and helpful, and the care is second to none. We cannot fault them at all.

My mother was here for 3 years before she died and at all times she was treated with warmth, respect, and dignity. They were very supportive when my mother died.

The staff look after my Mum so well. The care and time they spend with her is very good. The entertainment put on is very well thought out. The general atmosphere is happy and calming. It is very good.

Lovely care home. Great staff. Shiny, happy people holding hands.

Very friendly, relaxed atmosphere. Staff are extremely helpful.

I recently attended a memorial service for residents who have passed in the past year, my friend included. When I used to visit her during her two month stay I was very impressed with the friendliness of the staff and their professionalism, the environment is warm and welcoming and my friend was looked after very well. I would certainly recommend Queensmount Care Home.

Our sister was very ill when she went to Queensmount Care Home. She gradually became more dependant on staff during her 10-week stay. The lady in charge of arts/crafts and other social activities gradually won her trust and was brilliant with her. The carers and management team gave our sister and ourselves care and support appropriate towards a peaceful end.

I'm a regular volunteer with activities. The level of activities is very high and always great fun. The staff are very attentive to the residents. The home is well led by managers and seniors.

My mother was extremely well looked after. Staff carried out duties with smiles on their faces. On her Birthday, the chef made a surprise Birthday Cake. It made my mother feel very special, also, have invited us back to the home for entertainment from time to time. Always made to feel very welcome.

Amazing care home for my father. Always trying new things. Staff are friendly and always go the extra mile. Dad is always clean, as is his room. Food looks good and I've eaten with him on a few occasions too.

My friend is very happy living at Queensmount and has adapted quickly to the new environment due to the exceptional care shown by all staff - management, care staff, cooks etc. Visitors are always made welcome and encouraged to join in the activities. A happy and welcoming home.

Queensmount is a lovely place to be, the activities run are fun and are always changing; meaning there is something for everyone. You can really tell the staff care about how the residents are and work extremely hard to brighten their days as much as possible. I have noticed a real sense of community at the home and always look forward to coming in. There is nothing I would fault.

My brother has been in Queensmount for some time. He is always treated with dignity and respect even though he can be a bit short with some of the staff at times. He enjoys the food and I have had lunch with him at various times and it is always good - and good value for money. Whenever I have had a question the staff always answer promptly and fully.

I returned after treatment and continued my recovery from surgery aided by the excellent care.

A very friendly and welcoming atmosphere greeted me as soon as I entered this care home. All the staff are extremely helpful and anxious to make my stay here a very happy one. I was treated like a special guest, not a needy hospital case. I would recommend Queensmount to anyone. I would not hesitate to come back myself should my health deteriorate further.

Lovely cup of tea.

The quality of care truly was outstanding and it extended beyond the patient to include family members from every member fo the team, front line carers, nurses and behind the scenes, kitchen, office, cleaning and laundry everyone. We are convinced that every single member of staff at Queensmount have angels wings tucked out of sight in their uniforms, we cannot see them but we know they are there. Thanks to them all.

My grandfather was admitted to Queensmount following his discharge from hospital. He was in a very poorly state, but as soon as he arrived he was comforted by an amazingly friendly and professional team, keeping him calm, comfortable and at peace. He soon relaxed and felt at home. The nursing staff were faultless and very committed to ensuring his needs were met and care in this regard to him as well as support to us as a family was very high and warmly received. The home is extremely clean and there are activities for those who are more able. Just wish he had been well enough to have joined in with them too! The quality of food is like being in a hotel and nothing is too much trouble. Gold star accommodation with gold star service with care and attention. Thank you for all you did.

All the staff we met during our visit were helpful and polite. Very impressed.

My father was admitted to Queensmount Care Home following discharge from hospital. I considered him to be in a very poorly state, Queensmount being chosen because of its high CQC rating plus a professional but homely atmosphere. His room was well appointed, kept clean, with good facilities and outlook. The care received was outstanding, far beyond anything received previously. I found the staff in all departments were friendly, with a cheerful disposition, and extremely caring throughout his time there. This sentiment also applied to members of my family who visited my father. Nursing staff kept me informed of his condition and treatment without the need to ask, nothing was too much trouble. Sadly my father passed away minutes before our arrival, but we were glad the duty sister was there and held his hand in our absence. My family and I, feel that we could not have chosen a better location than Queensmount Care Home for my father to end his days, with dignity and consideration in tranquil surroundings.