Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
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Date Published
  • 189
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Reviewer Connection to Queensmount Care Home
  • 60
  • 31
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  • 12
  • 6
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Total of 189, showing 121-140
Review from J S (Friend of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is very happy living at Queensmount and has adapted quickly to the new environment due to the exceptional care shown by all staff - management, care staff, cooks etc. Visitors are always made welcome and encouraged to join in the activities. A happy and welcoming home.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such kind comments, were very glad to hear your friend is happy and well settled.

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Review from G R (Regular Volunteer) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queensmount is a lovely place to be, the activities run are fun and are always changing; meaning there is something for everyone. You can really tell the staff care about how the residents are and work extremely hard to brighten their days as much as possible. I have noticed a real sense of community
at the home and always look forward to coming in. There is nothing I would fault.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave such amazing feedback, we really appreciate it!

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Review from A T (Brother of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in Queensmount for some time. He is always treated with dignity and respect even though he can be a bit short with some of the staff at times. He enjoys the food and I have had lunch with him at various times and it is always good - and good value for money. Whenever I have had a
question the staff always answer promptly and fully.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for trusting us with your brother's care, we're very glad to hear you feel like he's being well looked after.

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Review from M S (Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made to feel very welcome as soon as I arrived for post-operative care and was treated throughout by staff in a caring, friendly and professional manner by all. Unfortunately, I had to be admitted to hospital for two days, soon after my arrival, but staff handled what turned out to be a difficult
situation, due to failure in the 111 system, with concern and care.
I returned after treatment and continued my recovery from surgery aided by the excellent care.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such lovely feedback, we are hoping you're recovering well!

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Review from M H (Respite Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and welcoming atmosphere greeted me as soon as I entered this care home. All the staff are extremely helpful and anxious to make my stay here a very happy one. I was treated like a special guest, not a needy hospital case. I would recommend Queensmount to anyone. I would not hesitate
to come back myself should my health deteriorate further.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such lovely feedback. we hope to see you again in the future!

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Review from P H (Resident) assisted by family/friend published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Friendly.
Lovely cup of tea.
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Review from A D (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care truly was outstanding and it extended beyond the patient to include family members from every member fo the team, front line carers, nurses and behind the scenes, kitchen, office, cleaning and laundry everyone. We are convinced that every single member of staff at Queensmount have
angels wings tucked out of sight in their uniforms, we cannot see them but we know they are there. Thanks to them all.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We really appreciate you taking the time to leave such amazing feedback, thank you.

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Review from R A (Grandson of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather was admitted to Queensmount following his discharge from hospital. He was in a very poorly state, but as soon as he arrived he was comforted by an amazingly friendly and professional team, keeping him calm, comfortable and at peace. He soon relaxed and felt at home. The nursing staff
were faultless and very committed to ensuring his needs were met and care in this regard to him as well as support to us as a family was very high and warmly received. The home is extremely clean and there are activities for those who are more able. Just wish he had been well enough to have joined in with them too! The quality of food is like being in a hotel and nothing is too much trouble. Gold star accommodation with gold star service with care and attention. Thank you for all you did.
Reply from Greta Narbutaityte, Customer Advisor at Queensmount Care Home

We really appropriate the kind words. Thank you for trusting us with your grandfathers care.

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Review from M B (Friend of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming reception staff. The building was warm, clean and very nicely furnishes and decorated. On visiting our friend he appeared clean, comfortable and well cared for.
All the staff we met during our visit were helpful and polite. Very impressed.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave such a positive review.

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Review from Barbara A (Daughter of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Queensmount Care Home following discharge from hospital. I considered him to be in a very poorly state, Queensmount being chosen because of its high CQC rating plus a professional but homely atmosphere. His room was well appointed, kept clean, with good facilities and outlook.
The care received was outstanding, far beyond anything received previously. I found the staff in all departments were friendly, with a cheerful disposition, and extremely caring throughout his time there. This sentiment also applied to members of my family who visited my father. Nursing staff kept me informed of his condition and treatment without the need to ask, nothing was too much trouble. Sadly my father passed away minutes before our arrival, but we were glad the duty sister was there and held his hand in our absence. My family and I, feel that we could not have chosen a better location than Queensmount Care Home for my father to end his days, with dignity and consideration in tranquil surroundings.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your Father received the best possible care. Please let us know if there is anything else we can do to help you or your family.

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Review from G H (Daughter of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received was outstanding. The whole team were amazing and always so friendly. Nothing was ever too much trouble and we were kept informed about dad's care at all times.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave your comments. We are delighted to hear you are happy with our services.

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Review from M L (Son of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
10/10.
Outstanding care.
Outstanding staff.
Outstanding accommodation.
Outstanding food.
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Review from M T (Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have bee looked after very well by friendly staff. There is always someone available if you need help and I have definitely benefited from my stay here.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave such lovely comments.

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Review from W J (Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident for seven weeks (early days) and Queensmount is proving to be a pleasant surprise.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are happy to hear you are settling in well.

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Review from R T (Daughter of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent 17 months at Queensmount with an illness at the end of her life and was treated extremely well by all staff throughout the home.
This also extended to family members.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are saddened about your mothers passing. We are glad to help you and your family through such a difficult time.

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Review from G L (Respite Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my 3rd care home in six months and all are outstanding. Queensmount Care Home has superb caring nurse team, so I am reluctant to be going home Monday.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are very happy to hear you enjoyed your stay with us and hope to see you again soon.

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Review from M S (Son of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Queensmount for the last couple of weeks of his life following a lengthy stay in hospital. I can only say moving him there was the best decision we made. He was treated with dignity and respect and all the staff were caring and supportive. We were made to feel welcome at all times
and nothing seemed too much trouble. I would happily recommend to others!
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your father in our care. Thank you for trusting us with his care.

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Review from Helen T (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father visited Queensmount for two weeks of respite care and before his stay, he was rather worried and anxious. However, the care provided was excellent in every way and within a couple of days, he relaxed and was happy to be there. He is looking forward to his next visit and I can be content in
the knowledge the care and attention provided will be of the utmost best.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your fathers stay as comfortable as possible.

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Review from John T (Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed myself during a short stay here at Queensmount.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. Please don't be a stranger and come visit us soon!

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Review from C E (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful. This is my mum's second time after following operations and she recovered a lot faster.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank for such a lovely review. We are glad to hear mum had a speedy recovery and we hope you visit us in the future.

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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

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Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensmount Care Home to verify any information. View our terms and conditions. Queensmount Care Home has an Enhanced Service - more info.