my mum found sanctuary at Queensmount Care Home. She was very well looked afterJ P(Daughter of Resident/Service User)
We can only give praise to all the staff for their care and supportC D(Son of Resident/Service User)
The staff go above and beyond to ensure that all needs are met with care and dignityNigel H(Son of Resident/Service User)
my mum found sanctuary at Queensmount Care Home. She was very well looked afterJ P(Daughter of Resident/Service User)
We can only give praise to all the staff for their care and supportC D(Son of Resident/Service User)
The staff go above and beyond to ensure that all needs are met with care and dignityNigel H(Son of Resident/Service User)
Rated Outstanding in all areas by the CQC (August 2022), Queensmount offers personalised short and long-stay residential and nursing care, including day care and specialist support for people living with Parkinson’s. The home also provides compassionate palliative care. Queensmount has recently undergone an extensive refurbishment, with communal areas such as the lounges, dining rooms, salon and bar beautifully refreshed and updated with new décor, furniture and fittings, alongside improvements to...
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Queensmount Care Home for full pricing details and T&Cs.
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Queensmount Care Home has a Review Score of 9.8 (9.849) out of 10, based on 25 reviews in the last 2 years.
Over all time Queensmount Care Home has 192 reviews.
My father visited Queensmount for two weeks of respite care and before his stay, he was rather worried and anxious. However, the care provided was excellent in every way and within a couple of days, he relaxed and was happy to be there. He is looking forward to his next visit and I can be content in the knowledge the care and attention provided will be of the utmost best.
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your fathers stay as comfortable as possible.
I enjoyed myself during a short stay here at Queensmount.
Thank you for your kind words. Please don't be a stranger and come visit us soon!
The staff are very friendly and helpful. This is my mum's second time after following operations and she recovered a lot faster.
Thank for such a lovely review. We are glad to hear mum had a speedy recovery and we hope you visit us in the future.
All the staff have been kind and helpful and have made my new life in a rest home a happy one.
Thank you for your kind words. We are pleased to hear you are enjoying your time in our care. Please let us know if there is anything we can do to keep the stay as nice as possible.
My mother rings me several times a week to tell me her latest exploits, such as Google Earth and virtual reality goggles. New experiences she's never have dreamt of in the past. She's even thinking of trying table tennis. I think it is a brilliant place.
Thank you for taking the time to leave your review. We are happy to hear your mom feels like a part of our Queensmount family and it is always touching to know that the residents enjoy taking part in our activities. We are looking forward to seeing you again.
My mother needed to move at short notice into Queensmount Care Home a few days before Christmas. The trauma of this was very much minimised by the kindness of all the staff.
My mother is blossoming and very happy. We are very fond of the person who looks after her beautifully. The lady on reception is wonderful - you all are. Thank you all so much.
Thank you for such a kind review. We are very glad to hear your mother feels like a part of our Queensmount family and we hope to continue keeping her happy and the family at ease.
On the whole a good care home. Some carers are lovely and helpful but there never seems to be enough of them, especially if my mother asks for a commode. She seems to have to wait a long time and quite often does it in her pad.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
My health definitely improved during my stay, with rest, daily walks on the golf course, good food and care from the staff.
Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding receiving good food and care. We will share your comments with the home manager. The Bupa Customer Care Team
Thank you to every member of the team.
Thank you for your review of Queensmount Care Home. We are pleased to hear that the care your father has received has made him feel reassured and happy. We will share your comments with the home manager. The Bupa Customer Care Team
A kind and caring place. Everybody is so nice and helpful, nothing is too much trouble.
Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being a kind and caring place. We will share your comments with the home's manager. The Bupa Customer Care Team.
I am very happy with my Dad's new home. The staff are polite, helpful and friendly. The food is good, and no complaints from me!!
Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being polite, helpful and friendly. We will share your comments with the home's manager. The Bupa Customer Care Team.
Very well cared for. I chose to keep myself to myself in knowledge care was a call away. Food of very good quality and well presented gained 1-2kgs. Took local unassisted walks daily, used Rollator, distance 1 mile. Total duration no more than 1 hour.
Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the care you received and the quality of the food. We will share your comments with the home's manager. The Bupa Customer Care Team
I placed my father-in-law in Queensmount for 24-hour care and I was surprised how well the staff and management settled him in. He was treated with great respect and kindness and he was classed as part of a large family. Nothing was too much trouble and when he passed away, they had tears in their eyes. Bless them all.
Thank you for your review of Queensmount Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the respect and kindness your father-in-law received from the staff. We will share your comments with the home's manager. The Bups Customer Care Team
We were extremely pleased with the care my mother-in-law received at Queensmount Care Home. All staff were caring and compassionate and treated my mother-in-law with the utmost dignity and respect. We were kept informed of her condition at all times when we visited and staff were always available to discuss her care.
Thank you for your review of Queensmount Care Home. We are happy to hear that you and your mother-in-law have had a positive experience with the home and appreciate your comments regarding how the staff have treated your mother-in-law with dignity and respect. We will share your comments with the home's manager. The Bupa Customer Care Team.
My sisters and I looked at various homes and when we walked into Queensmount knew immediately that it was the right place for our mother. She really didn't want to go into a care home but thanks to the staff has really settled in. I find all the staff extremely pleasant and helpful. The staff couldn't have been more friendly and reassuring to my sisters and I as the whole process was very emotional for all of us.
Thank you for your review of Queensmount Care Home. We are pleased to hear that you, your sister, and your mum have had a positive experience with the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.
Our first impression of this place was how well organised it was. The staff are amazing, caring, compassionate. My sister has been treated with dignity and kindness. Nothing has been too much trouble.
Thank you for your review. We are pleased to see that our staff left a good impression and it is our aim to provide high-quality staff for all our homes. We appreciate your feedback and will share your comments with the home's manager. The Bupa Customer Care Team.
Nursing is taken very seriously. The general tone of the staff is friendly and cheerful. Sometimes, some of the residents would benefit from more stimulation but this is difficult as the residents' abilities and interests are so different.
Thank you for your review of Queensmount Care Home, we are pleased to hear that you are happy with the care here and that you get on well with the staff. We appreciate your comments on the activities and will pass this on to the care homes manager, to help them continually improve their service. The Bupa Customer Care Team.
Staff have always had time for me and it is friendly, clean and tidy. Home from home.
Thank you for your review of Queensmount Care Home, we are pleased to hear that you a getting on well with the staff and are enjoying your time in the home. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.
I can only say that from my arrival on Monday 30th April until I left on Monday 21st May I was treated with the utmost care and consideration.
Thank you for your review. We appreciate your comments about the care home and glad to hear that you were well cared for and that you have had a positive experience during your stay. Your comments will be shared with the manager of the home, The Bupa Customer Care Team.
The nurses help at all times to ensure your medication is not forgotten, I can recommend this care home most highly. I have been very happy and the staff have been absolutely brilliant.
Thank you for your review. We are pleased to hear you had such a great experience at our Queensmount care home and speak so highly of the staff there. It is great to hear that you enjoyed the food served at the home as well as the daily activities. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
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We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.
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I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application
I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.
I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.
I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.
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