Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
Review Us
9.8 189 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.
Show Queensmount Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Parkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)
  • Single Rooms with Ensuite Wet Room (49)

Queensmount Care Home Reviews (189)

9.8

Queensmount Care Home has a Review Score of 9.8 (9.830) out of 10, based on 36 reviews in the last 2 years.
Over all time Queensmount Care Home has 189 reviews.

Overall Experience
  • 165
  • 23
  • 1
  • 0
  • 0
Date Published
  • 189
  • 11
  • 17
  • 36
  • 153
Reviewer Connection to Queensmount Care Home
  • 60
  • 31
  • 21
  • 20
  • 12
  • 6
  • 5
  • 4
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 189, showing 141-160
Review from W S (Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first month as a resident has been a happy one.
I have felt calm and relaxed. My daughters have noticed that I sound happy and content on the phone.
All the staff have been kind and helpful and have made my new life in a rest home a happy one.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your kind words. We are pleased to hear you are enjoying your time in our care. Please let us know if there is anything we can do to keep the stay as nice as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Queensmount Care Home for about a months and I can already see that she is happier and more relaxed than when she was coping alone at home. From the moment we arrive, the staff are so welcoming and friendly. Nothing is too much trouble. Having witnessed the pancake tossing last
week, it feels like one big family. The food is excellent.
My mother rings me several times a week to tell me her latest exploits, such as Google Earth and virtual reality goggles. New experiences she's never have dreamt of in the past. She's even thinking of trying table tennis. I think it is a brilliant place.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for taking the time to leave your review. We are happy to hear your mom feels like a part of our Queensmount family and it is always touching to know that the residents enjoy taking part in our activities. We are looking forward to seeing you again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mel P (Daughter of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed to move at short notice into Queensmount Care Home a few days before Christmas. The trauma of this was very much minimised by the kindness of all the staff.


My mother is blossoming and very happy. We are very fond of the person who looks after her beautifully. The lady on reception

is wonderful - you all are. Thank you all so much.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for such a kind review. We are very glad to hear your mother feels like a part of our Queensmount family and we hope to continue keeping her happy and the family at ease.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole a good care home. Some carers are lovely and helpful but there never seems to be enough of them, especially if my mother asks for a commode. She seems to have to wait a long time and quite often does it in her pad.
Reply from Greta Narbutaityte, Customer Adviser at Queensmount Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James N (Respite Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This two-week stay was to help me recover from recent illness and operation abroad.
My health definitely improved during my stay, with rest, daily walks on the golf course, good food and care from the staff.
Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding receiving good food and care. We will share your comments with the home manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K R (Daughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff I met were very friendly. (Especially the receptionist.)
The nurse caring regularly for my father appeared exceptional in her ability to assess and monitor his needs.
He was reassured and happy.
The dining room was beautifully set up and this provided an enjoyable social focus for my
father's day.
Thank you to every member of the team.
Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that the care your father has received has made him feel reassured and happy. We will share your comments with the home manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan J (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A kind and caring place. Everybody is so nice and helpful, nothing is too much trouble.
Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being a kind and caring place. We will share your comments with the home's manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Son of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my Dad's new home. The staff are polite, helpful and friendly. The food is good, and no complaints from me!!
Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being polite, helpful and friendly. We will share your comments with the home's manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Respite Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very well cared for. I chose to keep myself to myself in knowledge care was a call away. Food of very good quality and well presented gained 1-2kgs. Took local unassisted walks daily, used Rollator, distance 1 mile. Total duration no more than 1 hour.
Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the care you received and the quality of the food. We will share your comments with the home's manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raymond P (Son-in-law of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I placed my father-in-law in Queensmount for 24-hour care and I was surprised how well the staff and management settled him in. He was treated with great respect and kindness and he was classed as part of a large family. Nothing was too much trouble and when he passed away, they had tears in their eyes.
Bless them all.
Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the respect and kindness your father-in-law received from the staff. We will share your comments with the home's manager. The Bups Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Daughter-in-law of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely pleased with the care my mother-in-law received at Queensmount Care Home. All staff were caring and compassionate and treated my mother-in-law with the utmost dignity and respect. We were kept informed of her condition at all times when we visited and staff were always available to
discuss her care.
Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are happy to hear that you and your mother-in-law have had a positive experience with the home and appreciate your comments regarding how the staff have treated your mother-in-law with dignity and respect. We will share your comments with the home's manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine T (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sisters and I looked at various homes and when we walked into Queensmount knew immediately that it was the right place for our mother. She really didn't want to go into a care home but thanks to the staff has really settled in. I find all the staff extremely pleasant and helpful. The staff couldn't
have been more friendly and reassuring to my sisters and I as the whole process was very emotional for all of us.
Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you, your sister, and your mum have had a positive experience with the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adrian R (Brother of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first impression of this place was how well organised it was. The staff are amazing, caring, compassionate. My sister has been treated with dignity and kindness. Nothing has been too much trouble.
Reply from Andrew Hyland, Customer Adviser at Queensmount Care Home

Thank you for your review. We are pleased to see that our staff left a good impression and it is our aim to provide high-quality staff for all our homes. We appreciate your feedback and will share your comments with the home's manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C F (Daughter of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We find this care home very flexible and accommodating regarding resident's wishes. A real effort is made to help residents feel at home.
Nursing is taken very seriously. The general tone of the staff is friendly and cheerful. Sometimes, some of the residents would benefit from more stimulation but
this is difficult as the residents' abilities and interests are so different.
Reply from Gabriella Mills, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home, we are pleased to hear that you are happy with the care here and that you get on well with the staff. We appreciate your comments on the activities and will pass this on to the care homes manager, to help them continually improve their service. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth W (Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have always had time for me and it is friendly, clean and tidy. Home from home.
Reply from Gabriella Mills, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home, we are pleased to hear that you a getting on well with the staff and are enjoying your time in the home. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia S (Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can only say that from my arrival on Monday 30th April until I left on Monday 21st May I was treated with the utmost care and consideration.
Reply from Gabriella Mills, Customer Adviser at Queensmount Care Home

Thank you for your review. We appreciate your comments about the care home and glad to hear that you were well cared for and that you have had a positive experience during your stay. Your comments will be shared with the manager of the home, The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael W (Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience during the 3 weeks stay has been remarkable. Immediately you notice the kindness, how friendly all the staff are. There is no pressure they are so approachable. The food, breakfast, lunch and supper are extremely comprehensive to suit your diet. The activity programme is light for morning
and afternoon allows you to meet colleagues so you do not feel alone.
The nurses help at all times to ensure your medication is not forgotten, I can recommend this care home most highly. I have been very happy and the staff have been absolutely brilliant.
Reply from Holly McGough, Customer Advisor at Queensmount Care Home

Thank you for your review. We are pleased to hear you had such a great experience at our Queensmount care home and speak so highly of the staff there. It is great to hear that you enjoyed the food served at the home as well as the daily activities. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Son of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a big decision for my mother to go into care and we are all so happy that Queensmount was the home she chose. We are delighted with the home and the care she receives.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. I know it is such a big decision to make but I'm sure that you all now have peace of mind knowing that your mother is happy, safe and well cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Friend of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been very well cared for at Queensmount, the carers always do a brilliant job of looking after her. The food menus are very good and varied, with all lovely homemade food. The team at Queensmount always go above and beyond. She is very happy and always singing praises of the team.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review and kind words. I'm so pleased to hear that your friend is happy and settled in our care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied, my family are very happy and my guests say it is very nice, the best they have seen.
Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. I'm so pleased to know that you and your family are happy, I hope that you are enjoying the different activities that are on offer.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Queensmount Care Home is calculated as follows: ( (364 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 430 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.

Michelle

Michelle Pordum

Job Title: Receptionist Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queensmount Care Home to verify any information. View our terms and conditions. Queensmount Care Home has an Enhanced Service - more info.