Queensmount Care Home

18 Queens Park West Drive, Bournemouth BH8 9DA
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9.8 180 Reviews
  • Queensmount Care Home, Bournemouth
Recently rated Outstanding (August 2022) for a second time in a row and one of a handful of homes to be rated Outstanding in all areas across England, Queensmount offers a range of short and long stay residential and nursing care plans including day care, Queensmount also provides Parkinson's care. Care and support are also provided to those requiring palliative care.

Situated in a pleasant area of Bournemouth, Queensmount features outstanding facilities where residents can choose to socialise, entertain visitors or simply enjoy some peace and quiet. The attractively decorated home includes en-suite bedrooms each with a flat-screen TV and a 24-hour call system, while outside offers well-tended gardens and patio areas.

Only fresh produce is used in the preparation of nutritious and delicious meals, and all tastes and diets are catered for. Snacks are available morning and afternoon.

A dedicated activity co-ordinator ensures hobbies and interests are enjoyed, such as films, bowls, cake making, and charades. Local singers and musicians make regular visits and each month there is a themed event.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Queensmount Care Home'.

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Care Provided by Queensmount Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Nursing Care
  • Palliative Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Zoe McCarthy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queensmount Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queensmount Care Home Reviews (180)

Total of 180, showing 141-160
9.8

Queensmount Care Home has a Review Score of 9.8 (9.790) out of 10, based on 33 reviews in the last 2 years. Over all time Queensmount Care Home has 180 reviews.

Overall Experience

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Date Published

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Review from Raymond P (Son-in-law of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my father-in-law in Queensmount for 24-hour care and I was surprised how well the staff and management settled him in. He was treated with great respect and kindness and he was classed as part of a large family. Nothing was too much trouble and when he passed away, they had tears in their eyes.
Bless them all.

Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the respect and kindness your father-in-law received from the staff. We will share your comments with the home's manager. The Bups Customer Care Team


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Review from C H (Daughter-in-law of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with the care my mother-in-law received at Queensmount Care Home. All staff were caring and compassionate and treated my mother-in-law with the utmost dignity and respect. We were kept informed of her condition at all times when we visited and staff were always available to
discuss her care.

Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are happy to hear that you and your mother-in-law have had a positive experience with the home and appreciate your comments regarding how the staff have treated your mother-in-law with dignity and respect. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Christine T (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I looked at various homes and when we walked into Queensmount knew immediately that it was the right place for our mother. She really didn't want to go into a care home but thanks to the staff has really settled in. I find all the staff extremely pleasant and helpful. The staff couldn't
have been more friendly and reassuring to my sisters and I as the whole process was very emotional for all of us.

Reply from Josephine Gaupholm, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home. We are pleased to hear that you, your sister, and your mum have had a positive experience with the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Adrian R (Brother of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first impression of this place was how well organised it was. The staff are amazing, caring, compassionate. My sister has been treated with dignity and kindness. Nothing has been too much trouble.

Reply from Andrew Hyland, Customer Adviser at Queensmount Care Home

Thank you for your review. We are pleased to see that our staff left a good impression and it is our aim to provide high-quality staff for all our homes. We appreciate your feedback and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from C F (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find this care home very flexible and accommodating regarding resident's wishes. A real effort is made to help residents feel at home.
Nursing is taken very seriously. The general tone of the staff is friendly and cheerful. Sometimes, some of the residents would benefit from more stimulation but
this is difficult as the residents' abilities and interests are so different.

Reply from Gabriella Mills, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home, we are pleased to hear that you are happy with the care here and that you get on well with the staff. We appreciate your comments on the activities and will pass this on to the care homes manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from Ruth W (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always had time for me and it is friendly, clean and tidy. Home from home.

Reply from Gabriella Mills, Customer Adviser at Queensmount Care Home

Thank you for your review of Queensmount Care Home, we are pleased to hear that you a getting on well with the staff and are enjoying your time in the home. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.


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Review from Patricia S (Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only say that from my arrival on Monday 30th April until I left on Monday 21st May I was treated with the utmost care and consideration.

Reply from Gabriella Mills, Customer Adviser at Queensmount Care Home

Thank you for your review. We appreciate your comments about the care home and glad to hear that you were well cared for and that you have had a positive experience during your stay. Your comments will be shared with the manager of the home, The Bupa Customer Care Team.


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Review from Michael W (Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience during the 3 weeks stay has been remarkable. Immediately you notice the kindness, how friendly all the staff are. There is no pressure they are so approachable. The food, breakfast, lunch and supper are extremely comprehensive to suit your diet. The activity programme is light for morning
and afternoon allows you to meet colleagues so you do not feel alone.
The nurses help at all times to ensure your medication is not forgotten, I can recommend this care home most highly. I have been very happy and the staff have been absolutely brilliant.

Reply from Holly McGough, Customer Advisor at Queensmount Care Home

Thank you for your review. We are pleased to hear you had such a great experience at our Queensmount care home and speak so highly of the staff there. It is great to hear that you enjoyed the food served at the home as well as the daily activities. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from M W (Son of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a big decision for my mother to go into care and we are all so happy that Queensmount was the home she chose. We are delighted with the home and the care she receives.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. I know it is such a big decision to make but I'm sure that you all now have peace of mind knowing that your mother is happy, safe and well cared for.


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Review from R W (Friend of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been very well cared for at Queensmount, the carers always do a brilliant job of looking after her. The food menus are very good and varied, with all lovely homemade food. The team at Queensmount always go above and beyond. She is very happy and always singing praises of the team.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review and kind words. I'm so pleased to hear that your friend is happy and settled in our care.


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Review from M B (Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied, my family are very happy and my guests say it is very nice, the best they have seen.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. I'm so pleased to know that you and your family are happy, I hope that you are enjoying the different activities that are on offer.


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Review from Peter H (Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Queensmount for the past 2 years. I enjoy the food in here, I like playing bingo every week. Sometimes I win a prize. The staff are very friendly and caring.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review and kind words. I'm so glad to hear that you are happy and enjoying things. I hope you continue to win at bingo.


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Review from Robin D (Nephew of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took double room - well chosen. Restaurant food and staff wonderful accommodating most needs. Administration visit and know residents well. Entertainment well-run, considering varied needs. Trips out a bit limited. Well run and friendly yet professional nursing.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from L J (Friend of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy at Queensmount Care Home. She is well looked after by friendly and professional staff. Nothing is too much trouble. When I come and visit my friend, I am always made feel welcome and I get a lovely cup of tea and delicious homemade cake.

Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review and kind words. I'm so glad to hear that your friend is happy and well cared for and that you enjoy a cup of tea and cake together.


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Review from Patricia A (Friend of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady I visit is well looked after and very happy with her care.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. It is lovely to hear that your friend is happy and that she is well cared for.


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Review from Heather B (Power of Attorney of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by staff and management not only for my cousin but for myself. The care has been excellent and nothing is too much trouble. Always a warm welcome and everywhere is clean. The patient is spotless.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Vanessa R (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived to view Queensmount for our Dad we knew immediately this was the place we wanted him to be. The staff were so friendly and welcoming and it just felt right. During his time there he received the best care possible and was treated with the dignity and respect he deserved. They
made a very difficult time so much easier to bare and we are so grateful for that. We even visited after my Dad passed away so that other family members who were over from Australia could see where he spent his last days and were again made very welcome. Highly recommended.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words. I hope that you and your family have peace of mind knowing that your dad was so well cared for in our care.


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Review from D Jane A (Niece of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident of this care home for over two years. During this time, the care of his physical, social and emotional needs was extremely good. As a relative living away, I was kept fully informed at all times about any issues affecting my uncle. It was reassuring to know that he was receiving
such good care. At all times he was treated with respect, patience and understanding. To the last he maintained his dignity. I certainly felt supported by the staff and part of the Queensmount family. In my opinion, Queensmount is a well-managed establishment.

Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words, it is lovely to hear how well cared for your uncle was and that you were also supported and felt like part of the Queensmount family.


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Review from S D (Sister of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at Queensmount Care Home for three weeks respite. From the minute he arrived to the day he left he was treated with respect, understanding and kindness. Everyone was friendly and the family visiting him were warmly welcomed at all times.
Queensmount is warm comfortable and
homely. My brother does not like being away from his own home where he is cherished by my sister-in-law but he said he would be happy to return for future respite should it be necessary. I can't speak highly enough for the way my brother was looked after. He also enjoyed all the activities and entertainment provided.
Thank you to all the kind staff.

Reply from Jayne Duck, Customer Services Administrator at Queensmount Care Home

Thank you for your review and kind words. I'm so glad to hear that your brother enjoyed his short stay with us and was happy and well cared for. It is the little things like a smile or a little chat that makes all the difference. I hope that your brother comes and stays with us again for some respite care.


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Review from Sue D (Friend of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nursing staff and other staff are very friendly, helpful and caring. Everything is done to a very high standard. The rooms are very clean.
Would be happy to book myself in.

Reply from Jayne Duck, Customer services administrator at Queensmount Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Queensmount Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Queensmount Care Home is calculated as follows: ( (318 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 395 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensmount Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Apr 2025

We provide nursing and residential care for short and long stays and day care. Please call us to find out latest availability.


Awards / Recognitions (7)

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Meet the Team (2)

Erika

Erika Assi

Job Title: Financial Administrator

Joined: 2015

I joined Queensmount in May 2015 as a part-time receptionist. In 2016 I became a full-time customer advisor, later in the year, I moved roles as Senior Activities Organiser. With my past background in accounting, the role of Financial Administrator became available within the home and this has always been my dream job. I applied for the role and was over the moon when I was successful with my application


I love working at Queensmount as it feels like my second family. I enjoy chatting with residents and relatives and having a hands-on approach to ensuring every department is delivering the outstanding care which is reflected in our recent inspection report.


Michelle

Michelle Pordum

Job Title: Receptionist

Joined: 2016

I have worked at Queensmount on reception since June 2016. I thoroughly enjoy my work here; I enjoy welcoming people into the home and making sure people are happy and comfortable.


I realise how difficult it is for families making the move from their own home to a care home and try to make it as smooth as possible.