The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH
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9.6 69 Reviews
  • The Goldbridge Care Home, Haywards Heath
The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens.

The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings.

The Goldbridge combines the feeling of rural living with the convenience of being part of a thriving local community; offering comfort, reassurance and a true sense of home.

With superior standards of design, build and interior finish, everything at The Goldbridge has been made with residents in mind. From the wide and spacious corridors and communal spaces to the wheelchair accessible lifts and open doorways.

Each of the 64 luxurious and comfortable en suite bedrooms features an accessible wet room, flat-screen TV and 24-hour nurse call system. Many have direct access to the landscaped gardens or balconies, and with options for single and twin bedrooms, and are able to cater for both individuals and spouses.

In addition to fantastic surroundings and delicious menus, it’s the people who make The Goldbridge such a reassuring and inspiring home.

Hand-picked nurses and carers have been selected for natural compassion and real desire to make a difference, and are proud to support the needs of people living with dementia.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Goldbridge Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacqualine Fleming (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Parking

  • Free on-site parking.

The Goldbridge Care Home Reviews (69)

Total of 69, showing 1-20
9.6

The Goldbridge Care Home has a Review Score of 9.6 (9.608) out of 10, based on 25 reviews in the last 2 years. Over all time The Goldbridge Care Home has 69 reviews.

Overall Experience

  • 52
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Date Published

69
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Review from K W (Granddaughter of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such warm, friendly and welcoming staff always. Individual care provided and the staff really get to know residents. A clean, homely and welcoming environment with individual touches such as balloons and banners for residents' birthdays! Thank you!

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for your lovely review. It is always nice to hear words like "warm, friendly and welcoming" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from V E (Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Goldbridge has a warm, friendly ambience. It is very clean and comfortable. There are lots of activities. The staff are kind and caring and knowledgeable. Housekeeping and laundry service is excellent. The food is varied and tasty. They encourage your independence whilst giving whatever assistance
you need. I feel very well looked after and supported.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kind" and "Caring" being used to describe our Staff. It is lovely to hear you feel very well looked after and supported in the home. We hope to continue providing yourself with the best possible care.

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Review from E H (Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very well cared for and thank all the staff for their input into my life here.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your kind words. We are very happy to hear you are well cared for at The Goldbridge Care Home. We hope to continue providing yourself with the best possible care.

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Review from Zoe W (Granddaughter of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, always happy to help and assist with any requirements. Nan is very happy, feels safe and looked after, which is all we want. The activities, parties and celebrations put on by the home are outstanding. The children love coming here to visit. That says a lot about the staff, the home is
always clean, tidy and welcoming.

Reply from Maria Ricketts, Customer Care Adviser at The Goldbridge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Loved one in our care. Please let us know if there is anything we can do to make your Nan's stay as comfortable as possible.

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Review from H E (Husband of Resident) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for 11 weeks. Happy, sensitive care, very professionally run.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Wife with the best possible care.

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Review from Rita B (Resident) assisted by family/friend published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff understanding, helpful and treated with dignity. Nursing staff excellent, well-versed in each individual's medical needs. Despite being consistently in demand and under pressure all staff work hard to meet residents' needs and wishes. Food good but with some strange combinations, attention
needed to food temperature when served. Activities staff provide reasonable range of activities. Thoughtful and mindful of individual's capabilities. A reasonably 'happy' comfortable environment where all members of staff work toward the benefit of the residents.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Helpful" and "Understanding" being used to describe our Staff. We hope to continue providing yourself with the best possible care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Elizabeth C (Daughter of Resident) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and helpful staff.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

Thank you for your feedback. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review from P B (Wife of Resident) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Words that spring to mind about Goldbridge: friendly, peaceful, welcoming, organised, open.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like Friendly, Peaceful and Welcoming to describe The Goldbridge Care Home.

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Review from Alison P (Daughter of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at the Goldbridge Care Home. The management and staff are incredibly, kind, caring and thoughtful. They go over and above to ensure she has the best life she can. Her visitors have always received a warm welcome and her dog is allowed to visit her too. On her big birthday the
staff decorated her room organised a special party. It was amazing, she had a wonderful time.
The home has a very pretty garden with lots of plants, seating and fairy lights. Residents are encouraged to use the outdoor space. It is a lovely place for residents to socialise.
The activities team are absolutely fantastic. They arrange many different activities and events to cater for a wide range of people with different interests. Where possible residents are given the opportunity to continue with their hobbies e.g. playing the keyboard, knitting, quizzes, gardening, bingo, painting etc.
Based on our experience, I wouldn't hesitate to recommend the Goldbridge Care Home.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. We are pleased to hear that your Mother is happy at The Goldbridge Care Home and it is wonderful to hear that your Mother had such a brilliant time on her Birthday. We are glad to hear that you are impressed with the range of fun activities provided, facilities and the high standards of care provided to your Mother. We hope to continue providing your loved one with the best possible care.

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Review from Lorraine S (Niece of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received the most wonderful palliative care at The Goldbridge. The nursing team kept me fully informed of his care plan and the family are all very grateful to the team, from nurses and carers to admin and management. I don't think I could have chosen a more lovely environment for his final
months.

Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your Uncle received the best possible care at The Goldbridge Care Home.

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Review from J W (Son of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother entered the home after being discharged from hospital for end of life care (four different cancers and a cracked femur) early in the year. For the short time she was there before passing away three weeks later, we witnessed significant failings in her care, in particular pain management. This
did not just include my wife and I, but also relatives and friends visiting on different occasions. I had to personally intervene on two occasions to request hospice staff to visit her which resulted in basic medical interventions to her care. I have since asked the home for feedback on how many times their GP as the primary carer visited my mother and what interventions if any they prescribed. This was nearly 9 months ago and I have still not received an answer to my questions. My advice to anyone who has a dear one needing end of life care is to make every effort you can to admit them to a hospice where they can receive the proper palliative care they deserve.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Goldbridge Care Home

We are very sorry to hear you are dissatisfied with our home. The health and wellbeing of our residents is an absolute priority for us. Whilst we can't discuss specific cases or personal details here, our new care home manager would very much welcome the opportunity to look into this for you. You can contact the home directly by calling 01444 413746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.

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Review from J S (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From start to finish, the respite care my mother received was great. The staff were fantastic, particularly the manager.

Reply from Maria Ricketts, Customer Care Adviser at The Goldbridge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Goldbridge for Mum's stay.

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Review from S B (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was recently diagnosed with early dementia and we were very happy to find Goldbridge for her. She was initially reluctant to go but the staff were so caring, understanding and lovely that she very quickly settled happily into life at Goldbridge. We are so impressed with the personal touches
which are so special. On her birthday, staff sang Happy Birthday to her (she joined enthusiastically in with the singing!) and had a cake for her with candles. A beautiful touch. She is really happy, feels very cared for and part of the community. The rooms are lovely, and when we come and visit with great-grandchildren there are beautiful sitting rooms dotted around with lots of room where she can receive us. Family, dogs and children are very welcome which is lovely! Excellent in every way.

Reply from Rosie Smith, Customer Advisor at The Goldbridge Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at The Goldbridge Care Home. We are thrilled to hear you are so impressed with the personal touches such as the birthday celebrations! We are so happy to hear that your mother has settled in so well at the home and feels part of the community. We hope your mother continues to enjoy her stay!

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Review from F H (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Goldbridge for 2 1/2 years.
He is so well looked after by all the staff who are experienced and caring. They always involve us in his care plan and always have his best interests as their top priority.
The facility is beautiful with lovely rooms and gardens as well as social
areas.
Activities take place most days.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. It is always lovely to hear words like "experienced" and "caring" being used to describe our staff and we are pleased to hear that you feel supported and involved in your father's care plan. We are glad to hear that you are impressed with the lovely rooms, facilities and activities provided at The Goldbridge Care Home. We hope to continue providing your loved one with the best possible care.

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Review from A K (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Goldbridge is exceptional in every way. My father has been there for almost 2 years and we are delighted with all aspects of the care he receives. The staff are wonderful and look after him so well. In particular, the management are amazing and they always manage to find the time to discuss his
care and help in any way they can.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your lovely review. It is wonderful to hear that you are kept well informed daily and that you feel supported during your Father's stay at The Goldbridge. We are so pleased to hear that your Father is receiving care to a high standard and that he is happy and enjoying his time with us. If there is anything we can do to make your Father's stay even more comfortable, please do let us know.

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Review from L L (Friend of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with the care and attention paid to my friend when she needed help. She was not made to feel bad and was treated with dignity. Also had a good experience with the reception team when I lost a lens from my glasses. They helped me to find the lens without making me feel stupid and
they displayed real concern.

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. It is always nice to hear words like "really impressed with the care and attention" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from T D (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to the part held for the residents who had reached 100 years and over in including my mother. The party was a great success. and was well attended. The food. and the entertainment was really good. The staff worked really hard getting everyone into the room, (well done). My Mother enjoyed the
attention and the music. Also the town Mayor was in attendance to see what a wonderful time everyone had.

Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home

Thank you for your lovely review. We are pleased to hear that your mother enjoyed her birthday celebration, and that you were impressed with the food, entertainment and music at The Goldbridge Care Home. We hope to continue providing your loved one with the best possible care.

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Review from Kevin N (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mum to Sussex after 77 years in York which required a great deal of adjustment and patience from all involved. It became a trying experience for us all and there is no doubt that it was the experience and professionalism of the manager and her team that was the key to getting us to the other
side. So happy to say that this past month my mum has been a woman reborn and is now exceeding her abilities from even before she was in care. We are so grateful and so glad that we chose Goldbridge.

Reply from Grace Langfield, Customer Service Adviser at The Goldbridge Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult transition. We hope to continue providing your loved one with the best possible care.

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Review from Jacqui C (Daughter-in-law of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living at The Goldbridge for the past 19 months and I can honestly say we have not had one complaint. The staff not only look after residents like family, but they also care about us (the family) too! As time has gone, my mum-in-law's needs have changed and the nurses/carers
are always one step ahead to make sure she is comfortable. The office staff are just as fabulous! Recently we requested to change room and not only did they go out of their way to accommodate us, as there was no spare room available, on the day of the move everyone without exception got involved to move everything across quickly and effortlessly. The manager is always present and hands-on within the home and still finds time to check on residents and family too. From one who was nervous of 'care homes’ I can honestly say we found ‘the best’. Thank you to you all. Your compassion is inspiring!

Reply from Eden Tomlinson, Customer Service Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care.

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Review from T E (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to The Goldbridge Care Home for palliative care. The whole team were wonderful from the start. The home manager was so kind and caring during a very upsetting and challenging time for all. Her guidance and kindness gave me and my family reassurance. The whole team were amazing and
supported Mum with care and dignity. I was treated with kindness and care and fully updated on care and meds. Her room was homely and so clean and welcoming. We were encouraged to bring in personal items and furniture which helped Mum feel better. Special thanks to the nursing team who cared for Mum with such attention and respect. Also special thanks to a member of staff and the housekeeping team who were so kind in keeping Mum's room so clean. Thanks to the catering team for supporting Mum with any special meal requests. Her time here gave her peace and dignity, which is something I will be forever grateful for.

Reply from Eden Tomlinson, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for The Goldbridge Care Home is calculated as follows: ( (198 Excellents x 5) + (71 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 286 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.

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Awards / Recognitions (7)

Meet the Team (2)

Jacqualine

Jacqualine Fleming

Job Title: Home Manager

Joined: 2024

Hello, my name is Jacqualine and I am the home manager at The Goldbridge.


I qualified as a nurse in 1992 and have enjoyed a diverse career. Over the years I have specialised in accident and emergency care in some of London’s largest hospitals, worked in Harley Street as a cardiac matron and practice nurse, and spent six transformative years in post-war Kosovo, where I dedicated my efforts to establishing shelters for vulnerable children.


In 2018, I transitioned to focus on dementia care, first as a dementia care manager and then as a deputy manager at a newly constructed nursing home. It was there that I discovered my true calling in this field and was subsequently instrumental in turning around three nursing homes that previously required improvement, gaining invaluable insights and expertise throughout the process.


I joined The Goldbridge in 2024 and with the support of my wonderful team, I am committed to providing the very best care to all of our residents.

Jo

Jo Dendy

Job Title: Chef Manager

Joined: 2018

I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.


I love to see the residents and staff enjoying the food that we have cooked.


Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.

Frequently Asked Questions about The Goldbridge Care Home

What types of Care is The Goldbridge Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Goldbridge Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at The Goldbridge Care Home?

Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Goldbridge Care Home to the centre of Haywards Heath?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Goldbridge Care Home to verify any information. View our terms and conditions. The Goldbridge Care Home has an Enhanced Service - more info.