The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH
Review Us
9.6 69 Reviews
  • The Goldbridge Care Home, Haywards Heath
The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens.

The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings.

The Goldbridge combines the feeling of rural living with the convenience of being part of a thriving local community; offering comfort, reassurance and a true sense of home.

With superior standards of design, build and interior finish, everything at The Goldbridge has been made with residents in mind. From the wide and spacious corridors and communal spaces to the wheelchair accessible lifts and open doorways.

Each of the 64 luxurious and comfortable en suite bedrooms features an accessible wet room, flat-screen TV and 24-hour nurse call system. Many have direct access to the landscaped gardens or balconies, and with options for single and twin bedrooms, and are able to cater for both individuals and spouses.

In addition to fantastic surroundings and delicious menus, it’s the people who make The Goldbridge such a reassuring and inspiring home.

Hand-picked nurses and carers have been selected for natural compassion and real desire to make a difference, and are proud to support the needs of people living with dementia.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Goldbridge Care Home'.

Show The Goldbridge Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacqualine Fleming (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Parking

  • Free on-site parking.

The Goldbridge Care Home Reviews (69)

Total of 69, showing 41-60
9.6

The Goldbridge Care Home has a Review Score of 9.6 (9.608) out of 10, based on 25 reviews in the last 2 years. Over all time The Goldbridge Care Home has 69 reviews.

Overall Experience

  • 52
  • 13
  • 2
  • 2
  • 0

Date Published

69
10
16
25
44

Review from Deborah S (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to the Goldbridge in February from a previous care home. We are delighted with the care and the kindness that she receives. She has only good things to say about the staff. The home and the gardens are well maintained and the standard of cleanliness is high. We appreciate all the
hard work that the staff have carried out to keep residents safe during this pandemic.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care Home

Thank you for your lovely review. We are glad to hear that your Mother has only good things to say about the home and the staff. It has certainly been a challenging year so it's good to know that you have felt reassured that your Mother was safe in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into the home to try and overcome feeling very unwell. The NHS were of no help, but I have found help and support with the group to try and overcome a viral condition.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care Home

Thank you for taking the time to leave your review. We are glad to be able to look after you while you are unwell, and hopefully, by the time you leave us, you will feel much better. Please let us know if there is anything else we can do to support you during your stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary J (Son of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is a difficult review to write, as there are two contradictory aspects of this place.
Let's start with the awful. So awful that I'm thankful my father has moved to another care home. They ran out of Parkinson's medication! This is the worst possible situation for a Parkinson's patient. And
upon complaining to them they did not take any responsibility and have not corrected anything to prevent it from happening again.
Now the good. The front-line staff are lovely, well-meaning and do what they can to provide care and support. The building is also great, each room well appointed and comfortable.
All in all a great place if your relative does not require medication.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Goldbridge Care Home

Firstly, thank you for taking the time to review The Goldbridge and thank you for your compliments to our team and the home’s environment.
We’re sorry to read your review about your father’s medication. We are aware that your complaint was addressed by our Operations Team and escalated to the medication provider and we would like to apologise again and reassure you that we have put necessary steps in place to ensure this does not happen again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Son of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents stayed for a short respite break, and despite the short time we had to arrange this stay, it was easy to deal with the group and the local care home to match needs with the available service and accommodation. The care home took over the health provisions from being out in the community to
inhouse seamlessly, and they were able to take my folks to NHS outpatients appointments, even in this covid tiered lockdown. I was very impressed with the easy to deal with the manor of the organization and availability of staff to arrange care. I would and have already recommended the group and this care home to people with similar needs.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Goldbridge Care Home

Thank you for trusting us with your parents care.
We really appreciate you taking the time to leave us such kind comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike M (Brother of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent six months in The Goldbridge Care Home receiving palliative care from May this year. We felt totally confident that she was well looked after both medically and in her everyday needs, including a daily paper and beer. Her room was comfortable and the staff we had contact with, especially
the Resident Experience Manager, were caring and considerate in their efforts to keep her comfortable and her spirits up during this difficult Covid period. Thank you to all the staff. We would definitely recommend this home to others.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Goldbridge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Respite Resident) assisted by family/friend published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of my experience at The Goldbridge was joyful! The carers were all friendly and kind. Also, very important to me, every effort was made to allow my wife to visit safely under the lockdown restrictions and all the members of staff made her feel as welcome as it was possible to be whilst outside.
In spite of my various ills, you gave me a glorious birthday!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Goldbridge Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for the kind comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah P (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the year my mother was resident at The Goldbridge, I couldn’t fault the attention and care she was given. The attitude and love the staff had for her was evident when I visited the UK twice last year from Australia, and when calling to speak to her, I was so impressed by the speed and efficiency
with which I was connected. With the time difference, I couldn’t avoid their busiest time of day but it was never a problem. The resident experience manager went way beyond the call of duty, singing with Mum so I could watch on FaceTime! Something I shall always treasure! I also applaud their handling of the current covid crisis, keeping all informed regularly. We were really fortunate to secure Mum a place and she spent a happy final year in their excellent care.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Goldbridge Care Home

We really appreciate you taking the time to leave us such lovely comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet B (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful that my Mum was already here and well settled before the 'lockdown' started. Well done to The Goldbridge for taking the initiative and shutting down as early as they did, everyone remained safe and well and for my Mum, there were no concerns. All staff are very friendly and nothing is
too much trouble. Excellent news that the night staff will now be permanent staff.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tricia B (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting The Goldbridge Care Home, we felt it would be the ideal place for my Mum for a respite stay. Unfortunately, she was admitted to hospital before she could try it. She was discharged from hospital during the COVID Pandemic directly to The Goldbridge. They were excellent with the care and
consideration given to Mum during the difficult time for all care homes. She spent 2 weeks in their quarantine unit before she was admitted permanently to the care home. She now has a lovely room and is very well cared for by dedicated staff. We are kept up to date with the information available from the home and are very pleased we chose The Goldbridge.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelley B (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Goldbridge Care home is wonderfully friendly, kind and family-oriented. Nothing is too much to ask for. The staff know every resident by name and their personal likes/dislikes. The Manager and Deputy Manager are fully involved with all aspects of running the home which includes entertaining residents
and supporting their staff in their work. My Mum has been very happy since moving in and wouldn’t want to be cared for in any other home. Highly recommend. They are also responsive to any concerns, queries etc with prompt attention.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for the lovely comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Libby B (Wife of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered to my husband during his time at the Goldbridge was kind and compassionate. We were looked after as a family especially in the early days of him settling in. We would thoroughly recommend it as a happy and caring environment.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for your kind words, we really appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison R (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and well-appointed environment for residents and families alike. Everything looks fresh and the whole building has a welcoming feel. The staff appear happy and are always very accommodating and attentive to the residents.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for the kind words. We really appreciate you taking the time to leave your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Daughter of Resident) assisted by family/friend published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Goldbridge Care Home at the end of October 2019. She had previously lived in a care home in Eastbourne for approximately one year. Unfortunately, the care there fell far short of expectations. Mum, Dad and I were delighted that she moved to    
The Goldbridge where we could not
have wished for a higher quality of care. The staff consistently gave her personal and loving attention and were always responsive to mums various needs. They could not have been more supportive to our family.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

We really appreciate your kind words and thank you for trusting us with your loved one’s care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Friendly, caring and always there for me" my mother's words. My mother was a resident at Goldbridge for respite for a two week period. My experience from initial contact to the final collection of my mother went extremely smoothly. Everyone I met was extremely helpful.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for the feedback, we're happy to hear she enjoyed her stay!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim G (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can describe The Goldbridge Care Home using three words 'Peace of Mind'. I have every confidence my mother is in the best place possible for her needs and I could not wish for a better place for my mother to be in the latter stages of her life.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for trusting us with your mothers care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Relative of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Goldbridge Care Home are outstanding caring, compassionate and loving. The service provided is excellent. Food well prepared and nicely served. The home is clean, smells nice and the decor is relaxing and welcoming. I cannot say how much I have valued their love and support these past two
years.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

We really appreciate you taking the time to leave such lovely feedback, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret A (Respite Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness and care were excellent.
Food boring and often large servings which looked daunting for many residents. Food could be warmer, some system to keep it warm as staff were serving to residents in bedrooms. Not enough staff in the dining room. I understand it appears to be common practice for
(nursing) staff everywhere to work 12-hour shifts, I believe this is too long and could lead to mistakes due to tiredness. Staff should be able to enjoy time off and not be too tired to only sleep.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about placing my husband in a nursing home. The Goldbridge put all my worries to rest. They care for him and treat him with dignity. The facilities are great and I can visit him anytime. The staff make you feel welcome and still part of his life.
Thank you for making my life so much easier.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for trusting us with your husbands care. We are very pleased to hear you are happy with our services.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The first impression was excellent. The facilities and rooms are modern, spacious and cannot be faulted. My father received adequate care here; however, I got the impression they were short-staffed, as I or my father could ring the buzzer to request help, and still be waiting 10 minutes later.
I
felt that the welcome could have been better. We were shown to the room and left to settle in, but didn’t get the warm welcome we had expected - it really felt more like a hotel where we were left to figure it out on our own.
Integration of residents was not good. Rarely saw other residents in the lounges, most just seemed to be in their rooms.
There were social activities planned each day, but these were up in the nursing area, with patients who had very high needs/dementia. My father shrunk from this “is this where I’m going to end up?”. I feel the two parts should have been kept more separate.
Food was ok, but very bland and unseasoned.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your review. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced other care homes in the area our impressions of The Goldbridge were of a much better quality care home when we moved our mum there.
Spotlessly clean, lovely staff and excellent communication. They kept a log/journal of our mother's daily care which was highly detailed and allowed
us to monitor mum's care and be confident that she was receiving the right treatment.
It is a beautiful home, modern with a flexible attitude, quiet and well managed. We would like to thank all the staff for their help and assistance and would highly recommend this establishment.

Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for The Goldbridge Care Home is calculated as follows: ( (198 Excellents x 5) + (71 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 286 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (7)

Meet the Team (2)

Jacqualine

Jacqualine Fleming

Job Title: Home Manager

Joined: 2024

Hello, my name is Jacqualine and I am the home manager at The Goldbridge.


I qualified as a nurse in 1992 and have enjoyed a diverse career. Over the years I have specialised in accident and emergency care in some of London’s largest hospitals, worked in Harley Street as a cardiac matron and practice nurse, and spent six transformative years in post-war Kosovo, where I dedicated my efforts to establishing shelters for vulnerable children.


In 2018, I transitioned to focus on dementia care, first as a dementia care manager and then as a deputy manager at a newly constructed nursing home. It was there that I discovered my true calling in this field and was subsequently instrumental in turning around three nursing homes that previously required improvement, gaining invaluable insights and expertise throughout the process.


I joined The Goldbridge in 2024 and with the support of my wonderful team, I am committed to providing the very best care to all of our residents.

Jo

Jo Dendy

Job Title: Chef Manager

Joined: 2018

I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.


I love to see the residents and staff enjoying the food that we have cooked.


Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Goldbridge Care Home to verify any information. View our terms and conditions. The Goldbridge Care Home has an Enhanced Service - more info.