The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH
Review Us
9.4 77 Reviews
  • The Goldbridge Care Home, Haywards Heath
The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens.

The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings.

The Goldbridge combines the feeling of rural living with the convenience of being part of a thriving local community; offering comfort, reassurance and a true sense of home.

With superior standards of design, build and interior finish, everything at The Goldbridge has been made with residents in mind. From the wide and spacious corridors and communal spaces to the wheelchair accessible lifts and open doorways.

Each of the 64 luxurious and comfortable en suite bedrooms features an accessible wet room, flat-screen TV and 24-hour nurse call system. Many have direct access to the landscaped gardens or balconies, and with options for single and twin bedrooms, and are able to cater for both individuals and spouses.

In addition to fantastic surroundings and delicious menus, it’s the people who make The Goldbridge such a reassuring and inspiring home.

Hand-picked nurses and carers have been selected for natural compassion and real desire to make a difference, and are proud to support the needs of people living with dementia.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Goldbridge Care Home'.
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Care Provided by The Goldbridge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1615 – £1615
  • Self-Funded Residential Dementia Care: £1740 – £1740
  • Self-Funded Nursing Care: £1795 – £1795
  • Self-Funded Nursing Dementia Care: £1770 – £1770
  • RESPITE Self-Funded Residential Care: £1775 – £1775
  • RESPITE Self-Funded Residential Dementia Care: £1915 – £1915
  • RESPITE Self-Funded Nursing Care: £1975 – £1975
  • RESPITE Self-Funded Nursing Dementia Care: £1945 – £1945

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact The Goldbridge Care Home to find out the exact price for your requirements.

Contact The Goldbridge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Goldbridge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anna Rizza Ramos (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Free on-site parking.

The Goldbridge Care Home Reviews (77)

9.4

The Goldbridge Care Home has a Review Score of 9.4 (9.389) out of 10, based on 27 reviews in the last 2 years.
Over all time The Goldbridge Care Home has 77 reviews.

Overall Experience
  • 56
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Date Published
  • 77
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  • 27
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Reviewer Connection to The Goldbridge Care Home
  • 27
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  • 9
  • 5
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  • 3
  • 3
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Total of 77, showing 41-60
Review from J P (Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a lovely room, with lots of space. The carers cannot be faulted, but they are often unable to help as they want to, there are not enough of them.
Midmorning and midafternoon drinks aren't always available.
I have great faith that the new management team will make a big difference once
it is well established.
Reply from Grace Langfield, Customer Service Adviser at The Goldbridge Care HomeThank you for taking the time to leave your review. We hope the carers did everything they could to make the transition as easy as possible for you. We will certainly pass your comments on to the home manager so we can continually improve our services.
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Review from Sarah G (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent his last ten days at The Godlbridge. For the most part, we were very happy about the care given to him, particularly during his final few days. The staff were wonderful and caring, and nothing was too much trouble. The staff did all they could to support us as a family, as well as looked
after my mother when she chose to sit with my dad all night!
Reply from David Mclean, Customer Service Adviser at The Goldbridge Care HomeThank you for your kind words. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope The Goldbridge Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from James C (Son of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to The Goldbridge in March and the care and support she is receiving is first class. All the staff are excellent and constantly demonstrate a desire to care and support the residents. The home is clean, tidy and very well maintained and Mum has settled in really well - thank you to the
staff for making a very difficult time leaving a home of 40 years so much easier. Special mention for the activities programme which is very varied and provides so many opportunities for the residents to have fun, interact and enjoy themselves. The setting is excellent with lovely gardens and a park right next door. Would recommend it without hesitation.
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has settled in well at our home and found our staff made the transition an easy one. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible. Thank you for your recommendation.
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Review from Phil S (Son of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely care home. All the staff are so caring and professional and it's a pleasure to visit. The building is modern, purpose-built clean and well maintained. My mother has been at The Goldbridge for nearly a year now and is well settled and happy. We are very pleased with the choice of home we
made for her.
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care HomeWe appreciate you taking the time to leave us your comments, It is lovely to hear that your mother is settled and happy in our care and that you feel you are happy with your choice to place her in our care home. Thank you for choosing The Goldbridge for your mother's stay.
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Review from Michael Y (Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming establishment. Excellent staff. Nothing too much trouble.
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care HomeWe appreciate you taking the time to leave us your comments, It is nice to hear that you find our home welcoming and that you feel nothing is too much trouble. Thank you for choosing The Goldbridge.
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Review from L G (Daughter-in-law of Resident) published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at The Goldbridge for nearly five months now. She is loving it here and likes the food. She is telling me they can't stop filling me up with drinks, which is a very good thing as they keep her hydrated. The staff are friendly, nothing is too much for them to do. Always helpful,
from moving into the Goldbridge, up until today she has improved her mental health. Her appetite is very good. I am pleased that we have her at The Goldbridge
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care HomeWe appreciate you taking the time to leave us your comments, It is nice to hear that your Mother-In-Law is loving her stay with us and that her mental health has improved while being in our care. Thank you for choosing The Goldbridge for your mother-in-law's stay.
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Review from V D (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was admitted seven years ago with early Alzheimers. He has gradually deteriorated and is now in the late stage of the disease. Throughout, he has received excellent and compassionate care. As a nurse, I know just how difficult it can be, especially now. I am extremely grateful for the care
Dad has received.
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care HomeWe appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your dad has received great care and compassion through his deterioration with Alzheimer's. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.
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Review from Helen P (Granddaughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing, wonderful friendly home. All the staff are friendly. Food is delicious with lots of variety. The provides great activities for the residents.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for taking the time to leave your lovely review. We are glad to hear you feel the staff are friendly and provide great food and activities for your loved one. Thank you for choosing The Goldbridge.
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Review from Deborah S (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mother to the Goldbridge in February from a previous care home. We are delighted with the care and the kindness that she receives. She has only good things to say about the staff. The home and the gardens are well maintained and the standard of cleanliness is high. We appreciate all the
hard work that the staff have carried out to keep residents safe during this pandemic.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for your lovely review. We are glad to hear that your Mother has only good things to say about the home and the staff. It has certainly been a challenging year so it's good to know that you have felt reassured that your Mother was safe in our care.
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Review from C R (Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into the home to try and overcome feeling very unwell. The NHS were of no help, but I have found help and support with the group to try and overcome a viral condition.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for taking the time to leave your review. We are glad to be able to look after you while you are unwell, and hopefully, by the time you leave us, you will feel much better. Please let us know if there is anything else we can do to support you during your stay.
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Review from Gary J (Son of Resident) published on 16 April 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
This is a difficult review to write, as there are two contradictory aspects of this place.
Let's start with the awful. So awful that I'm thankful my father has moved to another care home. They ran out of Parkinson's medication! This is the worst possible situation for a Parkinson's patient. And
upon complaining to them they did not take any responsibility and have not corrected anything to prevent it from happening again.
Now the good. The front-line staff are lovely, well-meaning and do what they can to provide care and support. The building is also great, each room well appointed and comfortable.
All in all a great place if your relative does not require medication.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Goldbridge Care HomeFirstly, thank you for taking the time to review The Goldbridge and thank you for your compliments to our team and the home’s environment.
We’re sorry to read your review about your father’s medication. We are aware that your complaint was addressed by our Operations Team and escalated to the medication provider and we would like to apologise again and reassure you that we have put necessary steps in place to ensure this does not happen again.
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Review from Ian M (Son of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents stayed for a short respite break, and despite the short time we had to arrange this stay, it was easy to deal with the group and the local care home to match needs with the available service and accommodation. The care home took over the health provisions from being out in the community to
inhouse seamlessly, and they were able to take my folks to NHS outpatients appointments, even in this covid tiered lockdown. I was very impressed with the easy to deal with the manor of the organization and availability of staff to arrange care. I would and have already recommended the group and this care home to people with similar needs.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for trusting us with your parents care.
We really appreciate you taking the time to leave us such kind comments.
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Review from Mike M (Brother of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister spent six months in The Goldbridge Care Home receiving palliative care from May this year. We felt totally confident that she was well looked after both medically and in her everyday needs, including a daily paper and beer. Her room was comfortable and the staff we had contact with, especially
the Resident Experience Manager, were caring and considerate in their efforts to keep her comfortable and her spirits up during this difficult Covid period. Thank you to all the staff. We would definitely recommend this home to others.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Goldbridge Care HomeWe really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.
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Review from M H (Respite Resident) assisted by family/friend published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of my experience at The Goldbridge was joyful! The carers were all friendly and kind. Also, very important to me, every effort was made to allow my wife to visit safely under the lockdown restrictions and all the members of staff made her feel as welcome as it was possible to be whilst outside.
In spite of my various ills, you gave me a glorious birthday!
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Goldbridge Care HomeWe are very happy to hear you are satisfied with the quality of our care. Thank you for the kind comments.
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Review from Sarah P (Daughter of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the year my mother was resident at The Goldbridge, I couldn’t fault the attention and care she was given. The attitude and love the staff had for her was evident when I visited the UK twice last year from Australia, and when calling to speak to her, I was so impressed by the speed and efficiency
with which I was connected. With the time difference, I couldn’t avoid their busiest time of day but it was never a problem. The resident experience manager went way beyond the call of duty, singing with Mum so I could watch on FaceTime! Something I shall always treasure! I also applaud their handling of the current covid crisis, keeping all informed regularly. We were really fortunate to secure Mum a place and she spent a happy final year in their excellent care.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Goldbridge Care HomeWe really appreciate you taking the time to leave us such lovely comments.
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Review from Janet B (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
So grateful that my Mum was already here and well settled before the 'lockdown' started. Well done to The Goldbridge for taking the initiative and shutting down as early as they did, everyone remained safe and well and for my Mum, there were no concerns. All staff are very friendly and nothing is
too much trouble. Excellent news that the night staff will now be permanent staff.
Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care HomeThank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.
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Review from Tricia B (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting The Goldbridge Care Home, we felt it would be the ideal place for my Mum for a respite stay. Unfortunately, she was admitted to hospital before she could try it. She was discharged from hospital during the COVID Pandemic directly to The Goldbridge. They were excellent with the care and
consideration given to Mum during the difficult time for all care homes. She spent 2 weeks in their quarantine unit before she was admitted permanently to the care home. She now has a lovely room and is very well cared for by dedicated staff. We are kept up to date with the information available from the home and are very pleased we chose The Goldbridge.
Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care HomeThank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.
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Review from Shelley B (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Goldbridge Care home is wonderfully friendly, kind and family-oriented. Nothing is too much to ask for. The staff know every resident by name and their personal likes/dislikes. The Manager and Deputy Manager are fully involved with all aspects of running the home which includes entertaining residents
and supporting their staff in their work. My Mum has been very happy since moving in and wouldn’t want to be cared for in any other home. Highly recommend. They are also responsive to any concerns, queries etc with prompt attention.
Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care HomeWe are very happy to hear you can feel at ease with your mother in our care. Thank you for the lovely comments.
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Review from Libby B (Wife of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care offered to my husband during his time at the Goldbridge was kind and compassionate. We were looked after as a family especially in the early days of him settling in. We would thoroughly recommend it as a happy and caring environment.
Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care HomeThank you for your kind words, we really appreciate it.
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Review from Alison R (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very pleasant and well-appointed environment for residents and families alike. Everything looks fresh and the whole building has a welcoming feel. The staff appear happy and are always very accommodating and attentive to the residents.
Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care HomeThank you for the kind words. We really appreciate you taking the time to leave your feedback.
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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.389 for The Goldbridge Care Home is calculated as follows: ( (166 Excellents x 5) + (116 Goods x 4) + (27 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 316 Ratings = 4.389
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 02 Mar 2026

Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.

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Awards / Recognitions (8)

Meet the Team (1)

Jo

Jo Dendy

Job Title: Chef Manager Joined: 2018

I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.


I love to see the residents and staff enjoying the food that we have cooked.


Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.

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