The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH
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9.6 70 Reviews
  • The Goldbridge Care Home, Haywards Heath
The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens.

The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings.

The Goldbridge combines the feeling of rural living with the convenience of being part of a thriving local community; offering comfort, reassurance and a true sense of home.

With superior standards of design, build and interior finish, everything at The Goldbridge has been made with residents in mind. From the wide and spacious corridors and communal spaces to the wheelchair accessible lifts and open doorways.

Each of the 64 luxurious and comfortable en suite bedrooms features an accessible wet room, flat-screen TV and 24-hour nurse call system. Many have direct access to the landscaped gardens or balconies, and with options for single and twin bedrooms, and are able to cater for both individuals and spouses.

In addition to fantastic surroundings and delicious menus, it’s the people who make The Goldbridge such a reassuring and inspiring home.

Hand-picked nurses and carers have been selected for natural compassion and real desire to make a difference, and are proud to support the needs of people living with dementia.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Goldbridge Care Home'.
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Care Provided by The Goldbridge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacqualine Fleming (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Free on-site parking.

The Goldbridge Care Home Reviews (70)

9.6

The Goldbridge Care Home has a Review Score of 9.6 (9.577) out of 10, based on 26 reviews in the last 2 years.
Over all time The Goldbridge Care Home has 70 reviews.

Overall Experience
  • 51
  • 15
  • 2
  • 2
  • 0
Date Published
  • 70
  • 10
  • 16
  • 26
  • 44
Reviewer Connection to The Goldbridge Care Home
  • 25
  • 15
  • 7
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 61-70
Review from Ian M (Son of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having experienced other care homes in the area our impressions of The Goldbridge were of a much better quality care home when we moved our mum there.
Spotlessly clean, lovely staff and excellent communication. They kept a log/journal of our mother's daily care which was highly detailed and allowed
us to monitor mum's care and be confident that she was receiving the right treatment.
It is a beautiful home, modern with a flexible attitude, quiet and well managed. We would like to thank all the staff for their help and assistance and would highly recommend this establishment.
Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for your kind words.

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Review from Jackie B (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into The Goldbridge before Christmas. She has been made to feel very welcome and the staff excel in making it feel like home. The care she receives is amazing. From the minute you walk through the door you are made welcome and feel part of a diverse family. Thank you to all the staff
for giving me peace of mind.
Reply from Greta Narbutaityte, Customer Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Review from C B (Son of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care given to my father during his stay of approximately three months was of the highest standard. This extended to looking after my elderly mother during her visits. The fact that The Goldbridge offers residential and nursing care through to the end of life was very important in our choice
of home. As to the property itself, it is a purpose built new care home and the quality of fixtures and finishes would be commensurate with a good quality hotel.
Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the level of care provided to your father. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Carol W (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home to have a professional management team who also have a hands-on approach to their involvement in day to day care. The nurses, carers, catering and activities staff are kind, caring and attentive.
My mother has changed to this home after a long period in another home. She is shortly
to be 100 years old and I feel very fortunate that she is now living in The Goldbridge Care Home.
Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being kind, caring, and attentive. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Nigel B (Son of Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend The Goldbridge Care Home highly enough as they have gone above and beyond in their care not only for my Mum but the whole family. A big, big thank you to everyone involved in looking after us all!
Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the staff going above and beyond for your mum and family. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Natalie (Daughter of Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Goldbridge Care Home offered my mum a comfortable, modern, clean well equipped home for her palliative care. However, what stood out above all were the staff members. The thoughtfulness, support, warmth and professional care they showed not only for my mum but for us as a family, helped us immensely
during an extremely difficult time. A heartfelt thank you to the staff at The Goldbridge Care Home.
Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are happy to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the thoughtfulness, support and warmth of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Charles H (Son of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at the Goldbridge since it opened in April. He sadly died in July but the staff made those 3 months very special for him and us. Of particular note was the incredibly humane and dignified care he was given as his health deteriorated. It was humbling for myself and my siblings
to see how much his well being meant to the staff there. A huge thank you to you all!
Reply from Josephine Gaupholm, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge Care Home. We are pleased to hear that you and your father had a pleasant experience at the home and appreciate your comments regarding the care he received. We will share your messages with the home's manager. Our deepest sympathies for your loss, the Bupa Customer Care Team

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Review from Doreen D (Respite Resident) assisted by family/friend published on 21 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Received very good welcome and birthday greetings. Standard of food during first 2 days was very poor, improving somewhat later during stay but still needs more improvement. Porridge was not available on time on Sunday morning as I was advised the chef had arrived late.
Suggest that residents are
asked what they would like to see on the menu.
Carers had staff meetings and ate food in front of residents which did not look professional.
Suggest carers could take out some residents in wheelchairs e.g. visits to Beech Hurst Gardens.
No duty manager available on Sunday to 'check out'. Had to make subsequent visit to settle the account.
No management staff appeared to be available in the evenings.
Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home

Thank you for your review of the care home, we are pleased to hear that you were made to feel welcome on your arrival. Your comments are very important to us and we are disappointed to hear that you are dissatisfied with the care you have received. I will forward your comments to the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

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Review from H W (Son of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Goldbridge Care Home is a new and airy building with plenty of room. It has a number of lounges and a nice dining room. My mother's room is cosy and has a large wetroom. The staff go about their work with good humour and treat my mother with due dignity. Any problems have been dealt with and we
have been informed. My mother is content and well looked after and we are pleased with the service provided.
Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge, we are pleased to hear that your mother is well cared for at the home. We appreciate your comments about the staff and are happy to hear your mother's room is to her liking. We will share your feedback to the care home's manager. The Bupa Customer Care Team.

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Review from Jill G (Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly. Very supportive and aware of my needs.
Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home

Thank you for your review. We are pleased to hear that you feel welcome at our care home and that you are well supported there. We will share your comments with the home's manager. The Bupa Care Services.

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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.577 for The Goldbridge Care Home is calculated as follows: ( (199 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 298 Ratings = 4.577
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.

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Awards / Recognitions (7)

Meet the Team (2)

Jacqualine

Jacqualine Fleming

Job Title: Home Manager Joined: 2024

Hello, my name is Jacqualine and I am the home manager at The Goldbridge.


I qualified as a nurse in 1992 and have enjoyed a diverse career. Over the years I have specialised in accident and emergency care in some of London’s largest hospitals, worked in Harley Street as a cardiac matron and practice nurse, and spent six transformative years in post-war Kosovo, where I dedicated my efforts to establishing shelters for vulnerable children.


In 2018, I transitioned to focus on dementia care, first as a dementia care manager and then as a deputy manager at a newly constructed nursing home. It was there that I discovered my true calling in this field and was subsequently instrumental in turning around three nursing homes that previously required improvement, gaining invaluable insights and expertise throughout the process.


I joined The Goldbridge in 2024 and with the support of my wonderful team, I am committed to providing the very best care to all of our residents.

Jo

Jo Dendy

Job Title: Chef Manager Joined: 2018

I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.


I love to see the residents and staff enjoying the food that we have cooked.


Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Goldbridge Care Home to verify any information. View our terms and conditions. The Goldbridge Care Home has an Enhanced Service - more info.