The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH
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9.7 63 Reviews
  • The Goldbridge Care Home, Haywards Heath
The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens.

The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings.

The Goldbridge combines the feeling of rural living with the convenience of being part of a thriving local community; offering comfort, reassurance and a true sense of home.

With superior standards of design, build and interior finish, everything at The Goldbridge has been made with residents in mind. From the wide and spacious corridors and communal spaces to the wheelchair accessible lifts and open doorways.

Each of the 64 luxurious and comfortable en suite bedrooms features an accessible wet room, flat-screen TV and 24-hour nurse call system. Many have direct access to the landscaped gardens or balconies, and with options for single and twin bedrooms, and are able to cater for both individuals and spouses.

In addition to fantastic surroundings and delicious menus, it’s the people who make The Goldbridge such a reassuring and inspiring home.

Hand-picked nurses and carers have been selected for natural compassion and real desire to make a difference, and are proud to support the needs of people living with dementia.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Goldbridge Care Home'.

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Care Provided by The Goldbridge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jacqualine Fleming (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Goldbridge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Goldbridge Care Home Reviews (63)

Total of 63, showing 61-63
9.7

The Goldbridge Care Home has a Review Score of 9.7 (9.675) out of 10, based on 25 reviews in the last 2 years. Over all time The Goldbridge Care Home has 63 reviews.

Overall Experience

  • 48
  • 11
  • 2
  • 2
  • 0

Date Published

63
6
11
25
38

Review from Doreen D (Respite Resident) assisted by family/friend published on 21 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Received very good welcome and birthday greetings. Standard of food during first 2 days was very poor, improving somewhat later during stay but still needs more improvement. Porridge was not available on time on Sunday morning as I was advised the chef had arrived late.
Suggest that residents are
asked what they would like to see on the menu.
Carers had staff meetings and ate food in front of residents which did not look professional.
Suggest carers could take out some residents in wheelchairs e.g. visits to Beech Hurst Gardens.
No duty manager available on Sunday to 'check out'. Had to make subsequent visit to settle the account.
No management staff appeared to be available in the evenings.

Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home

Thank you for your review of the care home, we are pleased to hear that you were made to feel welcome on your arrival. Your comments are very important to us and we are disappointed to hear that you are dissatisfied with the care you have received. I will forward your comments to the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from H W (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Goldbridge Care Home is a new and airy building with plenty of room. It has a number of lounges and a nice dining room. My mother's room is cosy and has a large wetroom. The staff go about their work with good humour and treat my mother with due dignity. Any problems have been dealt with and we
have been informed. My mother is content and well looked after and we are pleased with the service provided.

Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home

Thank you for your review of The Goldbridge, we are pleased to hear that your mother is well cared for at the home. We appreciate your comments about the staff and are happy to hear your mother's room is to her liking. We will share your feedback to the care home's manager. The Bupa Customer Care Team.


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Review from Jill G (Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly. Very supportive and aware of my needs.

Reply from Gabriella Mills, Customer Adviser at The Goldbridge Care Home

Thank you for your review. We are pleased to hear that you feel welcome at our care home and that you are well supported there. We will share your comments with the home's manager. The Bupa Care Services.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for The Goldbridge Care Home is calculated as follows: ( (212 Excellents x 5) + (62 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 286 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Apr 2025

Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.


Awards / Recognitions (7)

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Meet the Team (2)

Jacqualine

Jacqualine Fleming

Job Title: Home Manager

Joined: 2024

Hello, my name is Jacqualine and I am the home manager at The Goldbridge.


I qualified as a nurse in 1992 and have enjoyed a diverse career. Over the years I have specialised in accident and emergency care in some of London’s largest hospitals, worked in Harley Street as a cardiac matron and practice nurse, and spent six transformative years in post-war Kosovo, where I dedicated my efforts to establishing shelters for vulnerable children.


In 2018, I transitioned to focus on dementia care, first as a dementia care manager and then as a deputy manager at a newly constructed nursing home. It was there that I discovered my true calling in this field and was subsequently instrumental in turning around three nursing homes that previously required improvement, gaining invaluable insights and expertise throughout the process.


I joined The Goldbridge in 2024 and with the support of my wonderful team, I am committed to providing the very best care to all of our residents.


Jo

Jo Dendy

Job Title: Chef Manager

Joined: 2018

I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.


I love to see the residents and staff enjoying the food that we have cooked.


Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.