The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH
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9.6 70 Reviews
  • The Goldbridge Care Home, Haywards Heath
The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens.

The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings.

The Goldbridge combines the feeling of rural living with the convenience of being part of a thriving local community; offering comfort, reassurance and a true sense of home.

With superior standards of design, build and interior finish, everything at The Goldbridge has been made with residents in mind. From the wide and spacious corridors and communal spaces to the wheelchair accessible lifts and open doorways.

Each of the 64 luxurious and comfortable en suite bedrooms features an accessible wet room, flat-screen TV and 24-hour nurse call system. Many have direct access to the landscaped gardens or balconies, and with options for single and twin bedrooms, and are able to cater for both individuals and spouses.

In addition to fantastic surroundings and delicious menus, it’s the people who make The Goldbridge such a reassuring and inspiring home.

Hand-picked nurses and carers have been selected for natural compassion and real desire to make a difference, and are proud to support the needs of people living with dementia.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Goldbridge Care Home'.
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Care Provided by The Goldbridge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1615 – £1615
  • Self-Funded Residential Dementia Care: £1740 – £1740
  • Self-Funded Nursing Care: £1795 – £1795
  • Self-Funded Nursing Dementia Care: £1770 – £1770
  • RESPITE Self-Funded Residential Care: £1775 – £1775
  • RESPITE Self-Funded Residential Dementia Care: £1915 – £1915
  • RESPITE Self-Funded Nursing Care: £1975 – £1975
  • RESPITE Self-Funded Nursing Dementia Care: £1945 – £1945

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact The Goldbridge Care Home to find out the exact price for your requirements.

Contact The Goldbridge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Goldbridge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jacqualine Fleming (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Free on-site parking.

The Goldbridge Care Home Reviews (70)

9.6

The Goldbridge Care Home has a Review Score of 9.6 (9.573) out of 10, based on 25 reviews in the last 2 years.
Over all time The Goldbridge Care Home has 70 reviews.

Overall Experience
  • 51
  • 15
  • 2
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  • 0
Date Published
  • 70
  • 6
  • 12
  • 25
  • 45
Reviewer Connection to The Goldbridge Care Home
  • 25
  • 15
  • 7
  • 4
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  • 1
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Total of 70, showing 21-40
Review from T E (Daughter of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to The Goldbridge Care Home for palliative care. The whole team were wonderful from the start. The home manager was so kind and caring during a very upsetting and challenging time for all. Her guidance and kindness gave me and my family reassurance. The whole team were amazing and
supported Mum with care and dignity. I was treated with kindness and care and fully updated on care and meds. Her room was homely and so clean and welcoming. We were encouraged to bring in personal items and furniture which helped Mum feel better. Special thanks to the nursing team who cared for Mum with such attention and respect. Also special thanks to a member of staff and the housekeeping team who were so kind in keeping Mum's room so clean. Thanks to the catering team for supporting Mum with any special meal requests. Her time here gave her peace and dignity, which is something I will be forever grateful for.
Reply from Eden Tomlinson, Customer Service Adviser at The Goldbridge Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your…read more
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Review from D E (Wife of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it was clear my husband needed to leave hospital but would need too much care to return home, we had to find and decide on a nursing home very quickly. As soon as we arrived at the car park, we felt this would be a suitable place. From the first moment we entered the building we felt we were in
a welcoming place with caring staff. Sadly, the day before he was transferred from hospital, the doctors advised no further intervention was suitable and he would just receive comfort care. The hospital and nursing home worked together to make the transfer happen so he would not die in hospital. His room provided the perfect tranquillity for close family to spend quality time with him before he passed away peacefully the following day. All the nursing staff were so kind to him and to us and gave the support we needed. The management staff handled all necessary formalities with the utmost care and efficiency.
Reply from Grace Langfield, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your lovely review. We are so pleased to hear that the staff at The Goldbridge Care Home did everything they could to make the transition as easy as possible. We…read more
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Review from Sacha C (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came into The Goldbridge for palliative care. From the moment I walked into The Goldbridge I knew it was the right place. I can honestly say I cannot find a single thing to fault the home. His care throughout his stay there was exemplary. The medical care headed by the home manager was superb
and at all times, my father was treated not only with dignity and compassion but with remarkable kindness; they took the time to understand him and made him laugh and despite his somewhat eccentric demands we felt he was loved and treated with respect and we would like to thank all the medical team for all they did for him. This included his last 48 hours which were, I can only say special at such a difficult time. However it is not only the medical staff who go out of their way; everyone from the catering to the cleaning and general care staff are lovely, and attentive at all times however demanding the patient can be at times. I think it is a very special place.
Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your lovely review. We are sorry for your loss and we are more than happy to help you and your family through such a difficult time. It is always nice to hear…read more
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Review from Joe B (Son of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to The Goldbridge in 2023. He has advanced dementia. He had previously been a resident in 3 residential homes.


I can not recommend The Goldbridge highly enough. The focus on engaging residents in activities is exemplary. There are also many different rooms for residents to

relax - music room, cinema room, and sitting room. For families, there is a private room that can be booked for meals with residents.


Unfortunately due to my father's challenging behaviours, we had to move him to another care home more able to deal with his behaviour. However, that doesn't detract from my recommendation. I have visited 15-20 homes in the past 2-3 years and this stands at the top of the tree.


I forgot to mention the staffing. From the manager through to nurses and carers, staff are extremely caring and have genuine time for residents. Particular call-out to the manager - leading a great team whilst also being "hands-on" too.

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. We hope The Goldbridge Care Home did everything possible to make the transition as easy as possible when your father first arrived. It is always…read more
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Review from C S (Daughter of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has stayed a few times at The Goldbridge which gives her a sense of security and familiarity even with her Dementia. The rooms are modern in style with en-suite facilities and a TV for personal use.


The staff are generally good in their care of the residents, mum doesn’t like to be alone so she

is always out of her room in the lounge or taking part in the activities as she likes to keep busy. Mum always seems to enjoy her stays and comes home a lot more engaged.
Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home
Thank you for your lovely review. We are so pleased to hear that your mum enjoys her stay and engages whilst in our care. It is always nice to hear from family members who feel like their loved one is…read more
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Review from Paul R (Husband of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One never knows what the quality a care home provides when someone close has to become a resident on the advice of a hospice.
There is little time to assess but the initial assessment gave me optimism.
My wife was admitted following a diagnosis of an incurable brain tumour after a brief period at
home.
The tumour meant that increasingly she behaved as a dementia patient with erratic behaviours to go with her illness. She was unable to see and her hearing became increasingly impaired. As a consequence, she was deprived of significant external stimulus.
As a consequence, she was frequently very distressed and her default was to wish to return home. This resulted in her spending lengthy periods walking the corridors and towards the end gave rise to real concerns about her safety.
At the beginning of her time in the home she retained her social abilities and her humour but as the illness progressed she became increasingly difficult to manage.
Throughout she was treated by all who had contact with her with real care, concern, patience, affection, and dignity.
At the end, she had need for further medication and the whole team from the manager to nursing staff were determined to ensure that her final days were both pain-free and calm.
The manager appointed in mid-August was a breath of fresh air. She displayed not only professionalism and a drive to improve the home but displayed a determination to ensure that my wife got the best possible care but was also sympathetic to and supportive of both myself and our daughters.
Reply from Eden Tomlinson, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this…read more
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Review from Jonathan H (Brother-in-law of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent and caring staff, did a good job for my sister-in-law whilst she was in The Goldbridge Care Home. Very friendly and supportive to my sister-in-law and my family too. Nurses and carers, plus catering/housekeepers, really made an effort. Some really dedicated members of staff here!
Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your lovely review. It is always lovely to hear words such as "dedicated" and "supportive" being used to describe our lovely staff at The Goldbridge and we hope…read more
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Review from R S (Daughter of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at The Goldbridge for 10 months. Her care needs increased significantly over her time in the home, and the staff went over and above our expectations with regards to her needs. All the staff, from the manager, care staff, nursing staff, catering and housekeeping staff were kind, caring
and empathetic to my mother's needs, and also to the needs of us as her family. We were kept informed of changes throughout her care, and are immensely grateful for their care of her especially in her final days.
Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. We are saddened by your loss and send our condolences. It is always nice to hear words like “went over and above our expectations” as well as "kind,…read more
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Review from G M (Sister-in-law of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurses and carers at The Goldbridge are caring and supportive, treating each resident with respect. The staff understand the needs and personalities of the residents. The staff are friendly and helpful towards residents' families. The management is effective and open. The effort is made to provide
a range of activities and stimulation for residents.
Reply from Rebecca Kellegher, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like “friendly” and “helpful” being used to describe our care. Thank you for choosing The Goldbridge for your stay.
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Review from Trevor W (Son of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent and care for the residents with care and dignity. They take time to update families on the progress of their loved ones. The coronation celebrations were a success and a lot of time and effort were put into this event. On a general note, the home and rooms are of an excellent
standard. Overall, a very well-run facility. Keep it going!
Reply from Rebecca Kellegher, Customer Service Adviser at The Goldbridge Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best…read more
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Review from Peter B (Husband of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife, who has full mental capacity and significant Parkinson's mobility issues, moved into nursing care direct from the hospital at short notice with considerable assistance from management and nursing staff. The only bed available was on a dementia floor with some challenging residents, however,
the nursing and all other staff went out of their way to deal with the issues which arose and treat her in a kind, thoughtful and caring way. Her Parkinson's medication is supplied by a specialist external pump via a stoma, none of the equipment used was known to the nursing staff, all of whom had to undergo specific training to deal with the daily equipment routine and maintenance. We are grateful to the management team for putting this training in place and especially grateful to all the nursing staff who have gone the extra mile in taking on this additional responsibility in a very positive and constructive manner. My wife has now moved to a non-dementia floor as planned, whereas before, she is treated with care, respect, dignity, understanding and thought for her day-to-day needs.
Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we do hope that The Goldbridge Care Home did everything possible to make…read more
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Review from Clare L (Daughter of Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a speedy, sensitively done and professional assessment, Mum was admitted to The Goldbridge Care Home. I have nothing but praise for the home. The manager has been great, as have the staff. Receptionist even at the weekends! At such a difficult time, myself and my family feel reassured that
Mum is being well cared for 24/7.
Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your lovely review. We hope The Goldbridge Care Home did everything possible to make the transition as easy as possible. It is always nice to hear from family…read more
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Review from P G (Husband of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The nursing and care staff are excellent. Management within the home has little or no authority to deal with major issues. I have never met or spoken to any middle or senior management since my wife's arrival in June 2022. The care teams are always under pressure and often short on numbers, leading
to less time spent with the residents. Six care staff per thirty residents is insufficient - informed this number/ratio is compliant, which actually means satisfying and minimum standard. In what is, as Bupa sees it, one of their flagship homes is quite disturbing and unacceptable, especially with the costs.
Reply from Rebecca Kellegher, Customer Service Adviser at The Goldbridge Care Home
Thank you for your review. We are aware that a meeting has been organised to discuss your feedback with the home's management team. If you do have any further concerns please contact our Feedback Team…read more
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Review from J P (Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a lovely room, with lots of space. The carers cannot be faulted, but they are often unable to help as they want to, there are not enough of them.
Midmorning and midafternoon drinks aren't always available.
I have great faith that the new management team will make a big difference once
it is well established.
Reply from Grace Langfield, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. We hope the carers did everything they could to make the transition as easy as possible for you. We will certainly pass your comments on to the home…read more
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Review from Sarah G (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent his last ten days at The Godlbridge. For the most part, we were very happy about the care given to him, particularly during his final few days. The staff were wonderful and caring, and nothing was too much trouble. The staff did all they could to support us as a family, as well as looked
after my mother when she chose to sit with my dad all night!
Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for your kind words. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope The Goldbridge…read more
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Review from James C (Son of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to The Goldbridge in March and the care and support she is receiving is first class. All the staff are excellent and constantly demonstrate a desire to care and support the residents. The home is clean, tidy and very well maintained and Mum has settled in really well - thank you to the
staff for making a very difficult time leaving a home of 40 years so much easier. Special mention for the activities programme which is very varied and provides so many opportunities for the residents to have fun, interact and enjoy themselves. The setting is excellent with lovely gardens and a park right next door. Would recommend it without hesitation.
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has settled in well at our home and found our staff made the transition an easy one. Please let us know…read more
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Review from Phil S (Son of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely care home. All the staff are so caring and professional and it's a pleasure to visit. The building is modern, purpose-built clean and well maintained. My mother has been at The Goldbridge for nearly a year now and is well settled and happy. We are very pleased with the choice of home we
made for her.
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home
We appreciate you taking the time to leave us your comments, It is lovely to hear that your mother is settled and happy in our care and that you feel you are happy with your choice to place her in our…read more
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Review from Michael Y (Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming establishment. Excellent staff. Nothing too much trouble.
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home
We appreciate you taking the time to leave us your comments, It is nice to hear that you find our home welcoming and that you feel nothing is too much trouble. Thank you for choosing The Goldbridge.
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Review from L G (Daughter-in-law of Resident) published on 14 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at The Goldbridge for nearly five months now. She is loving it here and likes the food. She is telling me they can't stop filling me up with drinks, which is a very good thing as they keep her hydrated. The staff are friendly, nothing is too much for them to do. Always helpful,
from moving into the Goldbridge, up until today she has improved her mental health. Her appetite is very good. I am pleased that we have her at The Goldbridge
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home
We appreciate you taking the time to leave us your comments, It is nice to hear that your Mother-In-Law is loving her stay with us and that her mental health has improved while being in our care.…read more
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Review from V D (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was admitted seven years ago with early Alzheimers. He has gradually deteriorated and is now in the late stage of the disease. Throughout, he has received excellent and compassionate care. As a nurse, I know just how difficult it can be, especially now. I am extremely grateful for the care
Dad has received.
Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home
We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your dad has received great care and compassion through his deterioration with Alzheimer's. Please let…read more
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Current Review Score: 9.6 (9.573)

Overview of Review Score

The Review Score of 9.6 (9.573) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.573 for The Goldbridge Care Home is calculated as follows: ( (192 Excellents x 5) + (76 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 288 Ratings = 4.573
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Oct 2025

Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.

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Awards / Recognitions (7)

Meet the Team (1)

Jo

Jo Dendy

Job Title: Chef Manager Joined: 2018

I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.


I love to see the residents and staff enjoying the food that we have cooked.


Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.

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