The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH
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9.7 63 Reviews
  • The Goldbridge Care Home, Haywards Heath
The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens.

The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings.

The Goldbridge combines the feeling of rural living with the convenience of being part of a thriving local community; offering comfort, reassurance and a true sense of home.

With superior standards of design, build and interior finish, everything at The Goldbridge has been made with residents in mind. From the wide and spacious corridors and communal spaces to the wheelchair accessible lifts and open doorways.

Each of the 64 luxurious and comfortable en suite bedrooms features an accessible wet room, flat-screen TV and 24-hour nurse call system. Many have direct access to the landscaped gardens or balconies, and with options for single and twin bedrooms, and are able to cater for both individuals and spouses.

In addition to fantastic surroundings and delicious menus, it’s the people who make The Goldbridge such a reassuring and inspiring home.

Hand-picked nurses and carers have been selected for natural compassion and real desire to make a difference, and are proud to support the needs of people living with dementia.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK The Goldbridge Care Home'.

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Care Provided by The Goldbridge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jacqualine Fleming (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Goldbridge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free on-site parking.


The Goldbridge Care Home Reviews (63)

Total of 63, showing 21-40
9.7

The Goldbridge Care Home has a Review Score of 9.7 (9.675) out of 10, based on 25 reviews in the last 2 years. Over all time The Goldbridge Care Home has 63 reviews.

Overall Experience

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Date Published

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Review from R S (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at The Goldbridge for 10 months. Her care needs increased significantly over her time in the home, and the staff went over and above our expectations with regards to her needs. All the staff, from the manager, care staff, nursing staff, catering and housekeeping staff were kind, caring
and empathetic to my mother's needs, and also to the needs of us as her family. We were kept informed of changes throughout her care, and are immensely grateful for their care of her especially in her final days.

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your review. We are saddened by your loss and send our condolences. It is always nice to hear words like “went over and above our expectations” as well as "kind, caring and empathetic" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from G M (Sister-in-law of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses and carers at The Goldbridge are caring and supportive, treating each resident with respect. The staff understand the needs and personalities of the residents. The staff are friendly and helpful towards residents' families. The management is effective and open. The effort is made to provide
a range of activities and stimulation for residents.

Reply from Rebecca Kellegher, Customer Service Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “friendly” and “helpful” being used to describe our care. Thank you for choosing The Goldbridge for your stay.


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Review from Trevor W (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and care for the residents with care and dignity. They take time to update families on the progress of their loved ones. The coronation celebrations were a success and a lot of time and effort were put into this event. On a general note, the home and rooms are of an excellent
standard. Overall, a very well-run facility. Keep it going!

Reply from Rebecca Kellegher, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Peter B (Husband of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife, who has full mental capacity and significant Parkinson's mobility issues, moved into nursing care direct from the hospital at short notice with considerable assistance from management and nursing staff. The only bed available was on a dementia floor with some challenging residents, however,
the nursing and all other staff went out of their way to deal with the issues which arose and treat her in a kind, thoughtful and caring way. Her Parkinson's medication is supplied by a specialist external pump via a stoma, none of the equipment used was known to the nursing staff, all of whom had to undergo specific training to deal with the daily equipment routine and maintenance. We are grateful to the management team for putting this training in place and especially grateful to all the nursing staff who have gone the extra mile in taking on this additional responsibility in a very positive and constructive manner. My wife has now moved to a non-dementia floor as planned, whereas before, she is treated with care, respect, dignity, understanding and thought for her day-to-day needs.

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we do hope that The Goldbridge Care Home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make your wife's stay as comfortable as possible.


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Review from Clare L (Daughter of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a speedy, sensitively done and professional assessment, Mum was admitted to The Goldbridge Care Home. I have nothing but praise for the home. The manager has been great, as have the staff. Receptionist even at the weekends! At such a difficult time, myself and my family feel reassured that
Mum is being well cared for 24/7.

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your lovely review. We hope The Goldbridge Care Home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Goldbridge for your stay and we look forward to seeing you again soon.


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Review from P G (Husband of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing and care staff are excellent. Management within the home has little or no authority to deal with major issues. I have never met or spoken to any middle or senior management since my wife's arrival in June 2022. The care teams are always under pressure and often short on numbers, leading
to less time spent with the residents. Six care staff per thirty residents is insufficient - informed this number/ratio is compliant, which actually means satisfying and minimum standard. In what is, as Bupa sees it, one of their flagship homes is quite disturbing and unacceptable, especially with the costs.

Reply from Rebecca Kellegher, Customer Service Adviser at The Goldbridge Care Home

Thank you for your review. We are aware that a meeting has been organised to discuss your feedback with the home's management team. If you do have any further concerns please contact our Feedback Team by emailing or calling so we could discuss this further.


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Review from J P (Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a lovely room, with lots of space. The carers cannot be faulted, but they are often unable to help as they want to, there are not enough of them.
Midmorning and midafternoon drinks aren't always available.
I have great faith that the new management team will make a big difference once
it is well established.

Reply from Grace Langfield, Customer Service Adviser at The Goldbridge Care Home

Thank you for taking the time to leave your review. We hope the carers did everything they could to make the transition as easy as possible for you. We will certainly pass your comments on to the home manager so we can continually improve our services.


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Review from Sarah G (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent his last ten days at The Godlbridge. For the most part, we were very happy about the care given to him, particularly during his final few days. The staff were wonderful and caring, and nothing was too much trouble. The staff did all they could to support us as a family, as well as looked
after my mother when she chose to sit with my dad all night!

Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home

Thank you for your kind words. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope The Goldbridge Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from James C (Son of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to The Goldbridge in March and the care and support she is receiving is first class. All the staff are excellent and constantly demonstrate a desire to care and support the residents. The home is clean, tidy and very well maintained and Mum has settled in really well - thank you to the
staff for making a very difficult time leaving a home of 40 years so much easier. Special mention for the activities programme which is very varied and provides so many opportunities for the residents to have fun, interact and enjoy themselves. The setting is excellent with lovely gardens and a park right next door. Would recommend it without hesitation.

Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum has settled in well at our home and found our staff made the transition an easy one. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible. Thank you for your recommendation.


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Review from Phil S (Son of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. All the staff are so caring and professional and it's a pleasure to visit. The building is modern, purpose-built clean and well maintained. My mother has been at The Goldbridge for nearly a year now and is well settled and happy. We are very pleased with the choice of home we
made for her.

Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that your mother is settled and happy in our care and that you feel you are happy with your choice to place her in our care home. Thank you for choosing The Goldbridge for your mother's stay.


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Review from Michael Y (Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming establishment. Excellent staff. Nothing too much trouble.

Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you find our home welcoming and that you feel nothing is too much trouble. Thank you for choosing The Goldbridge.


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Review from L G (Daughter-in-law of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at The Goldbridge for nearly five months now. She is loving it here and likes the food. She is telling me they can't stop filling me up with drinks, which is a very good thing as they keep her hydrated. The staff are friendly, nothing is too much for them to do. Always helpful,
from moving into the Goldbridge, up until today she has improved her mental health. Her appetite is very good. I am pleased that we have her at The Goldbridge

Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that your Mother-In-Law is loving her stay with us and that her mental health has improved while being in our care. Thank you for choosing The Goldbridge for your mother-in-law's stay.


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Review from V D (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted seven years ago with early Alzheimers. He has gradually deteriorated and is now in the late stage of the disease. Throughout, he has received excellent and compassionate care. As a nurse, I know just how difficult it can be, especially now. I am extremely grateful for the care
Dad has received.

Reply from Amanda Barnes, Customer Service Adviser at The Goldbridge Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your dad has received great care and compassion through his deterioration with Alzheimer's. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Review from Helen P (Granddaughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing, wonderful friendly home. All the staff are friendly. Food is delicious with lots of variety. The provides great activities for the residents.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care Home

Thank you for taking the time to leave your lovely review. We are glad to hear you feel the staff are friendly and provide great food and activities for your loved one. Thank you for choosing The Goldbridge.


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Review from Deborah S (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to the Goldbridge in February from a previous care home. We are delighted with the care and the kindness that she receives. She has only good things to say about the staff. The home and the gardens are well maintained and the standard of cleanliness is high. We appreciate all the
hard work that the staff have carried out to keep residents safe during this pandemic.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care Home

Thank you for your lovely review. We are glad to hear that your Mother has only good things to say about the home and the staff. It has certainly been a challenging year so it's good to know that you have felt reassured that your Mother was safe in our care.


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Review from C R (Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into the home to try and overcome feeling very unwell. The NHS were of no help, but I have found help and support with the group to try and overcome a viral condition.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care Home

Thank you for taking the time to leave your review. We are glad to be able to look after you while you are unwell, and hopefully, by the time you leave us, you will feel much better. Please let us know if there is anything else we can do to support you during your stay.


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Review from Gary J (Son of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is a difficult review to write, as there are two contradictory aspects of this place.
Let's start with the awful. So awful that I'm thankful my father has moved to another care home. They ran out of Parkinson's medication! This is the worst possible situation for a Parkinson's patient. And
upon complaining to them they did not take any responsibility and have not corrected anything to prevent it from happening again.
Now the good. The front-line staff are lovely, well-meaning and do what they can to provide care and support. The building is also great, each room well appointed and comfortable.
All in all a great place if your relative does not require medication.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Goldbridge Care Home

Firstly, thank you for taking the time to review The Goldbridge and thank you for your compliments to our team and the home’s environment.
We’re sorry to read your review about your father’s medication. We are aware that your complaint was addressed by our Operations Team and escalated to the medication provider and we would like to apologise again and reassure you that we have put necessary steps in place to ensure this does not happen again.


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Review from Ian M (Son of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents stayed for a short respite break, and despite the short time we had to arrange this stay, it was easy to deal with the group and the local care home to match needs with the available service and accommodation. The care home took over the health provisions from being out in the community to
inhouse seamlessly, and they were able to take my folks to NHS outpatients appointments, even in this covid tiered lockdown. I was very impressed with the easy to deal with the manor of the organization and availability of staff to arrange care. I would and have already recommended the group and this care home to people with similar needs.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Goldbridge Care Home

Thank you for trusting us with your parents care.
We really appreciate you taking the time to leave us such kind comments.


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Review from Mike M (Brother of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent six months in The Goldbridge Care Home receiving palliative care from May this year. We felt totally confident that she was well looked after both medically and in her everyday needs, including a daily paper and beer. Her room was comfortable and the staff we had contact with, especially
the Resident Experience Manager, were caring and considerate in their efforts to keep her comfortable and her spirits up during this difficult Covid period. Thank you to all the staff. We would definitely recommend this home to others.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Goldbridge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.


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Review from M H (Respite Resident) assisted by family/friend published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of my experience at The Goldbridge was joyful! The carers were all friendly and kind. Also, very important to me, every effort was made to allow my wife to visit safely under the lockdown restrictions and all the members of staff made her feel as welcome as it was possible to be whilst outside.
In spite of my various ills, you gave me a glorious birthday!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Goldbridge Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for the kind comments.


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for The Goldbridge Care Home is calculated as follows: ( (212 Excellents x 5) + (62 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 286 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Apr 2025

Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.


Awards / Recognitions (7)

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Meet the Team (2)

Jacqualine

Jacqualine Fleming

Job Title: Home Manager

Joined: 2024

Hello, my name is Jacqualine and I am the home manager at The Goldbridge.


I qualified as a nurse in 1992 and have enjoyed a diverse career. Over the years I have specialised in accident and emergency care in some of London’s largest hospitals, worked in Harley Street as a cardiac matron and practice nurse, and spent six transformative years in post-war Kosovo, where I dedicated my efforts to establishing shelters for vulnerable children.


In 2018, I transitioned to focus on dementia care, first as a dementia care manager and then as a deputy manager at a newly constructed nursing home. It was there that I discovered my true calling in this field and was subsequently instrumental in turning around three nursing homes that previously required improvement, gaining invaluable insights and expertise throughout the process.


I joined The Goldbridge in 2024 and with the support of my wonderful team, I am committed to providing the very best care to all of our residents.


Jo

Jo Dendy

Job Title: Chef Manager

Joined: 2018

I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.


I love to see the residents and staff enjoying the food that we have cooked.


Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.