Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
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9.6 84 Reviews
  • Pendean House Care Home, Midhurst
Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays are welcome.

Pendean House is set within its own large grounds, offering tranquil landscaped gardens complete with a sensory garden and patio areas, and pathways designed for wheelchair access.

Elegant interiors feature oak panelling and decorated fireplaces in comfortable and spacious rooms, while all bedrooms come with en suite facilities and a 24-hour call system for peace of mind. A lift ensures easy access to all floors of the home. Residents have access to an onsite library, an optician, a nutritionist, reminiscence sessions and relaxation therapy.

As an enhanced service to residents, weekly GP visits are conducted at Pendean House Care Home, enabling residents to receive regular, personalised medical reviews as part of the approach to person-centred care.

Residents can enjoy fresh meals daily whilst enjoying views of the well-kept garden.

The home spends time ensuring that the calendar of events at the home is engaging and entertaining. Events such as cocktail parties, theatre trips and music shows can be enjoyed in Pendean House.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Pendean House Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1655

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Pendean House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ioana Patravanu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (16)

Parking

  • Onsite parking available

Pendean House Care Home Reviews (84)

Total of 84, showing 1-20
9.6

Pendean House Care Home has a Review Score of 9.6 (9.593) out of 10, based on 33 reviews in the last 2 years. Over all time Pendean House Care Home has 84 reviews.

Overall Experience

  • 67
  • 16
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Date Published

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Review from J V (Daughter of Resident) published on 5 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have provided a fabulous service and showed great care and consideration in looking after my mother. We needed short-term convalescence support for her following an operation and have felt so reassured by the professionalism of the nursing staff and the ability of the team to give the appropriate
care. The manager is always on hand to answer queries and despite it being a very worrying time for us all, she has been both reassuring and helpful in the support available and left us feeling confident that my mother is most certainly in the best place and receiving the best care.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from L H (Daughter of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of enquiry, to the end of my mother's respite stay, I was extremely impressed with all staff and management at Pendean House. The house itself is beautiful, and is well kept and clean to the highest order. My mother thoroughly enjoyed her stay amongst such great, friendly people. First
class!!

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Pendean House for your stay.

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Review from Nadia C (Friend of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome. Played bridge with friends. Excellent attention by manager. Very clean, warm and homely.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing them with the best possible care and we look forward to seeing you again soon.

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Review from Vanessa B (Respite Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent 2 weeks enjoying respite care at Pendean after a shoulder replacement operation. I could not have felt more welcome or cared for. Many of the staff have been working there for years and I find this most re-assuring, meaning that there is a happy atmosphere among the staff and this
is transmitted to the patients. As I live very close to Midhurst it has the advantage for me of being close to friends and family, and many of them were able to visit and were also made welcome.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is so wonderful to hear that you had such a happy and comfortable stay at Pendean House Care Home. We are pleased to hear that you felt at ease and reassured in our care. Hopefully you will go away from this feeling like you received the best possible care.

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Review from H E (Son of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is amazingly nice. The bath rooms don't have enough space by the sink for women to put all their potions and hair stuff. The grub is very nice! The room is a bit cold. There is music in the dining room which is hard for deaf people. The garden is splendid for walks. Thank you all for being
so jolly!

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Loved one in our care. We hope to continue providing your loved one with the best possible care.

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Review from D B (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a resident at Pendean upon being discharged from Hospital in October 2024.
He has a beautiful room overlooking the gardens , he is looked after well, and is still there.
The team there made us feel very welcome when we visited, and we were even able to organise a family sunday lunch together
in the dining room, when several of us came in from overseas. We are so lucky that Dad is comfortable in such a lovely place, and we know we don't have to worry about him quite so much.
Thank you to all the team, and i look forward to seeing you (and Dad) again soon.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We are look forward to seeing you again soon.

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Review from Gill B (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Pendean in September 2024 and the team have been so welcoming and helped not just Dad settling in but the wrap around care and explanation supporting us, his family, is greatly appreciated too.
The activities provided for residents are great and varied and the recent Valentine's lunch
was a great success with Mum able to join Dad for lunch too.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely words. We are so pleased to hear that you have felt supported and welcomed by the staff at Pendean House Care Home. It is wonderful to hear that you are impressed with the activities provided. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Brian W (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time he was a resident, my father received first-class care. Two particular members of staff were so helpful and kind to us with all of the staff making him feel comfortable and welcome. The family would like to thank the night nurse and carers who looked after him at the end.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your Father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Mellissa G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home with the most incredible staff.
My dear Mum was only at Pendean for a short time before she lost her fight.
The care, love and attention she received was outstanding.
Working in care myself, I found it hard to let her go into the hands of others, but they were all incredible.

Reply from Lisa Henderson, Customer Care Advisor at Pendean House Care Home

Thank you for your lovely review. We are saddened to hear about the loss of your mum. It is always nice to hear from family members feeling like their loved one were cared for and were looked after. It is great to hear that in the short time your mum stayed in the home she received the best care and attention. Thank you for choosing Pendean House. We will certainly pass your comments on to the manager.

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Review from Wendy Georgina T (Wife of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the wife of an irascible, retired clergyman, whom I was afraid to leave for an operation that had become vital for me. After becoming financially secure (praise be for a charity) and having met the 'guy near the door', leaving my husband for a short while left me happy that he would be cared for
as if he were family.

Reply from Lisa Henderson, Customer Care Advisor at Pendean House Care Home

Thank you for your kind words. It is great that you felt so happy to leave your husband with us for a short stay knowing we would care for him as family. Thank you for choosing Pendean House care home for your stay.

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Review from G B (Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived at Pendean, I felt the warmth of a welcome from all the staff. That feeling continues to this day, same 40 days later.
Pendean is an amazing place. All my family and friends are so surprised at the attention they get when visiting.
It must be one of the very best care homes
in the country, and I feel privileged to be here.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Karen C (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Pendean are wonderful: carers, reception, nursing, admin and management have all shown my mum exceptional care, kindness and attentiveness. I particularly appreciate the consistent efforts made to entertain and encourage residents to socialise.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from H M (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When arriving at Pendean House, immediately felt a warm and welcoming presence by staff for my mother's trail visit. The staff were friendly, reassuring, and catered to her every need. She enjoyed the activities and spoke highly of the food.
Thank you, it was reassuring for us to know she was in a
safe and caring place.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear words like "Warm" and "Welcoming" being used to describe our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review from Colleen H (Regular Volunteer) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the Charity and Community Coordinator at Seaford College and we regularly visit Pendean Nursing Home with the students to volunteer.
We are always made incredibly welcome - everybody is very friendly, and the staff cannot do enough for us.
Vicky is always very helpful when arranging visits and
the children never want to leave when it's time to go back to school!

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. We are so glad to hear that you are always made to feel welcome and that you have had such a positive experience during your visits to Pendean House Care Home. It is always so wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. We are looking forward to see you again.

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Review from Sarah-Jane T (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my immense gratitude to all the staff that welcomed and cared for my dearest mother during her last weeks at Pendean House. The experienced nurses and cares ensured she was kept comfortable and pain-free - being treated constantly with dignity, patience, and compassion. The housekeepers
carried out their duties in her room with gentle and timely consideration. Personally, all staff made me feel part of my mother's care and the reception and kitchen staff made me feel so welcome and cared for too from the outset. Finally, I'll be eternally grateful for the care given by the 3-night staff who were with her at the peaceful end of her life.

Reply from Rosie Smith, Customer Advisor at Pendean House Care Home

Thank you for taking the time to leave the staff at Pendean House Care Home with such a lovely review. Firstly we would like to express our condolences for the passing of your dear Mother, we hope that you and your family are keeping as well as possible. It is a great comfort to us to hear that your mother was so well cared for during her final weeks right through to her peaceful end of life at the home surrounded by caring and compassionate staff. Thank you so much for sharing this with us and we wish you and your family all the best.

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Review from Melanie D (Daughter-in-law of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care being provided by lovely caring staff. Nothing too much trouble. Delightful gardens, a very happy and friendly home. Staff very familiar with their patients and their needs.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your positive feedback. It is lovely to know that you are impressed with the high standards of care provided, facilities and the overall environment at Pendean House Care Home. Our resident's health and well-being is an absolute priority, so it is wonderful to hear that your loved one has been able to experience this. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from R P (Respite Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pendean is an excellent house and I am more than pleased to have found it. I can give it good or excellent in the ratings below. In particular I appreciated the friendliness of the staff and their willingness to help. I was given a choice of rooms and got the one that most suited my needs. I came in
for a fortnight to recuperate after surgery and I very much recommend everyone in the same position to do the same. Whether it is for a long or a short stay, Pendean goes to the top of the list and deserves serious consideration.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments. It is wonderful to hear that you had a comfortable and beneficial experience at Pendean House Care Home. We are very happy to hear that you felt at ease in our care and we hope Pendean House Care Home did everything possible to make the transition as easy as possible. Thank you for choosing Pendean House for your stay.

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Review from J W (Resident) assisted by family/friend published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Watched a harpist with my friends, and thoroughly enjoyed the entertainment.
Always look forward to the entertainment - good variety.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is so lovely to hear that you enjoy the entertainment at Pendean House Care Home and that you are impressed with the variety of activities available. If there is anything we can do to make your stay as comfortable as possible, please do let us know.

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Review from Alastair B (Friend of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend went into Pendean House in August 2020 with Progressive Supranuclear Palsy (PSP). From day one all was great, he never complained about staff, food, laundry or accommodation. He was respected by all the staff at Pendean. Sadly, he passed away on 04/05/2024 after a long hard battle with PSP
but was well-supported at all times by all the staff at Pendean. Thank you to all the staff.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss and hope Pendean House were able to help you and your family through such a difficult time. We are very happy to hear you felt at ease with your friend in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Ann K (Niece of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived intending to take my aunt to the pub for lunch but she preferred to stay in her room and ordered sandwiches for us, plus some wine! All done with good humour and consideration. The staff who attended to my aunt were all friendly and appeared to be pleased to help. The room was clean and tidy
and the garden outside her room was very pleasant and colourful.

Reply from Rosie Smith, Customer Advisor at Pendean House Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Pendean House Care Home. We are thrilled that your Aunt is enjoying her time at the home, so much so that she prefers to take lunch there! We hope that the family enjoyed their lunch and wine at the home and are so happy that the staff and home were to your liking. We hope that your Aunt continues to enjoy her time within the home!

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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Pendean House Care Home is calculated as follows: ( (243 Excellents x 5) + (109 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 371 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 30 Jul 2025

We have a beautiful room available with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe

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Awards / Recognitions (7)

Meet the Team (1)

Amanda

Amanda Terry

Job Title: Senior Care Assistant

Joined: 2010

I am a Senior Care Assistant at Pendean House as well as an Engagement Champion and Fire Trainer.


When my dad died from cancer his care wasn't the best. I started working with a home care agency and later came to Pendean in the hope I could make a difference in people's lives.


What I love most about working at a care home is that every day is different and I have the privilege of assisting our elderly residents in their day-to-day life at Pendean House.


Outside of work, I am mum to 5 amazing children and I am slightly animal crazy! My dream is to swim with pigs in the Bahamas!

Frequently Asked Questions about Pendean House Care Home

What types of Care is Pendean House Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pendean House Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Pendean House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pendean House Care Home to the centre of Midhurst?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pendean House Care Home to verify any information. View our terms and conditions. Pendean House Care Home has an Enhanced Service - more info.