Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
***3 weeks for the price of 2, for bookings before end of June. Quote the promotional code ‘Offer 2018’ before 29 June 2018 and start a stay before 31 July 2018. The free week applies once per stay started before 31 July 2018. Terms and conditions apply***
Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays are welcome.
Pendean House is set within its own large grounds, offering tranquil landscaped gardens complete with a sensory garden and patio areas, and pathways designed for wheelchair access.
Elegant interiors feature oak paneling and decorated fireplaces in comfortable and spacious rooms, while all bedrooms come with ensuite facilities and a 24 hour call system for peace of mind. A lift ensures easy access to all floors of the home. Residents have access to an onsite library, an optician, a nutritionist, reminiscence sessions and relaxation therapy.
Residents can enjoy fresh meals daily whilst enjoying views of the well-kept garden. Visitors of residents can feel free to join their loved ones at mealtimes.
The home spends time ensuring that the calendar of events at the home is engaging and entertaining. Events such as cocktail parties, theatre trips and music shows can be enjoyed in Pendean House.
Group: Bupa Care Homes
Person in charge: Jackie Travers (Home Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): French, Dutch, Polish, Swedish, Tagalog
Single Rooms: 40
Rooms with ensuite WC: 40
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Pendean House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Pendean House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.832 for Pendean House Care Home is calculated as follows: ( (194 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.832
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Pendean House Care Home has a Review Score of 9.8 (9.832) from 21 Reviews
Review submitted from a Postal Card by Caroline C (Daughter of Resident) on Thursday 10 May 2018. Relates to April 2018.
When a patient stabilises in a hospice the relatives, already in a fragile state, are thrown into further confusion. Pendean House ironed out all worries and fears giving our mother a safe, secure, caring environment in which she has thrived. Nothing is too much trouble at this wonderful haven.
The staff are not just kind, they are 100% committed to the care of their patients. I bless the day I made the tentative enquiry that Mum can be looked after in this beautiful place.
Thank you to all at Pendean House so much.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Gabriella MIlls, Customer Adviser at Pendean House Care Home responded to this review on 11 May 2018:
Thank you for your review of Pendean House. We are pleased to hear that your Mother has had such a positive experience and that we could put relatives at ease. We appreciate your feedback and will share your comments with the home's manager.
Review submitted from a Postal Card by R H (Friend of Resident) on Tuesday 1 May 2018. Relates to April 2018.
We have been visiting a friend who is a resident of Pendean House. She is bedridden so we have no experience of the home's activities. However, her room is clean and comfortable and the staff are very attentive and kind.
How likely would you be to recommend Pendean House Care Home? Likely
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Natalie Krisman, Customer Service Adviser at Pendean House Care Home responded to this review on 01 May 2018:
I am pleased to hear that you are satisfied with the care at the home and the staff. Thank you for posting your review.
Review submitted from a Postal Card by Michael S (Son of Resident) on Wednesday 17 January 2018. Relates to January 2018.
Friendly, efficient, clean and modern.
Relaxed atmosphere.
Nothing is too much trouble for the staff.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Pendean House Care Home responded to this review on 17 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Website Submission by Robert D (Friend of Resident) on Thursday 16 November 2017. Relates to November 2017.
I have visited Pendean House three times so far. My friend is extremely pleased with his care and gets on well with all the staff. I have talked to staff myself and found them genuinely interested in making residents as relaxed and comfortable as possible. I have had two lunches with my friend in care that have been good food and happy events.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Pendean House Care Home responded to this review on 17 Nov 2017:
Thank you for your review. I'm so glad to hear that your friend is happy and well cared for in our care. I hope that you enjoy many more lunches with your friend and maybe take part in some of the activities available.
Review submitted from a Website Submission by Ann F (Sister of Resident) on Saturday 11 November 2017. Relates to November 2017.
My sister has received the most wonderful care in her last days. The staff were excellent in caring for her, but as important was the care they have shown to all her relatives and visitors. I have not experienced such tenderness and concern for the patient's relatives before, it was very humbling and very appreciated by us all.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Pendean House Care Home responded to this review on 13 Nov 2017:
So sorry to hear about your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I'm so glad to hear that the care for you and your relatives was just as important as the care was for your sister and hope that in time to come this will be of some comfort to you all.
Review submitted from a Postal Card by S R (Wife of Resident) on Tuesday 24 October 2017. Relates to October 2017.
My husband was taken to Pendean House for palliative care. He was treated with the utmost care and extremely well looked after, we were all made to feel welcome and everyone was very helpful.
I would recommend Pendean House to everyone and could not be more grateful to the staff who took great care of him.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Pendean House Care Home responded to this review on 25 Oct 2017:
So sorry to hear of your loss, please accept our condolences. Thank you for your review I hope that knowing that your husband was so well looked after gives you some comfort.
Review submitted from a Postal Card by Patricia W (Friend of Resident) on Wednesday 2 August 2017. Relates to July 2017.
Warm welcome from staff. Room clean, airy, spacious. Friend clean, bedding clean. Staff friendly and helpful. Staff care about friends well-being.
He has put on weight, can speak and move right arm better.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer services administator at Pendean House Care Home responded to this review on 03 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Alan F (Friend of Resident) on Wednesday 2 August 2017. Relates to July 2017.
A very pleasant care home with excellent staff and cleanliness. Lovely gardens to explore on fine days. Very clean and large rooms and toilets.
Lovely dining rooms and kitchens. Good food and excellent kitchen. Can't fault this place.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Natalie Krisman, Customer Care Advisor at Pendean House Care Home responded to this review on 02 Aug 2017:
Thank you for your review. We are pleased to hear that your experience of the home and gardens have been positive and we'll share your appreciation with the home's manager. Bupa Customer Care Team.
Review submitted from a Postal Card by Bill S (Husband of Resident) on Wednesday 28 June 2017. Relates to June 2017.
Absolutely second to none - 1st class care and attention at all times of day and night. I am very thankful for the care and support you have given me and my wife.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Pendean House Care Home responded to this review on 07 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by R P (Friend of Resident) on Tuesday 20 June 2017. Relates to June 2017.
I have visited only twice. Each time I was treated very well. My friend who I was visiting was too poorly to leave his bed but he had only good things to say about his experience there.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Pendean House Care Home responded to this review on 20 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Melanie P (Stepdaughter of Resident) on Thursday 15 June 2017. Relates to June 2017.
1st class care - well done Pendean House. I can only hope when my time comes I will be somewhere as lovely as Pendean you really couldn't ask for more.
A big big thank you for helping my dad cope with his wife when he could no longer care for her at home.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Pendean House Care Home responded to this review on 19 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Debbie H (Daughter of Resident) on Thursday 15 June 2017. Relates to June 2017.
The staff at Pendean are utterly brilliant. They have supported my sister and I, in what has been a really difficult time, following mum's admission on palliative care grounds. They treat mum with dignity and care, always with a smile on their face. Nothing is too much for them, they are happy to help with any requests we have and to answer any questions we have. They are all full of love and care, one big happy family that work as a team perfectly.
The home itself is immaculate. Beautifully clean and fresh. Lovely rooms and great choices of food. The setting and gardens of Pendean are just beautiful and a welcoming place to visit and to sit and reflect.
I couldn't be happier with our choice of home for mum. We struck gold.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Pendean House Care Home responded to this review on 19 Jun 2017:
Thank you for your review. So glad to hear that you are receiving all the care and support that you need at this difficult time and that you see us a family.
Review submitted from a Postal Card by B N (Resident) on Wednesday 24 May 2017. Relates to May 2017.
I last visited Pendean in 2005 when my mother was a resident until her death. In those days the telephone system was excellent. It is now appalling, often requiring two calls to contact the residents if not in the room. Please do something to remedy this ridiculous situation which is annoying and frustrating. Otherwise, the care, staff, management and food are excellent. Don't spoil the ship for a ha'p'orth of tar.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Pendean House Care Home responded to this review on 25 May 2017:
Thank you for your review. Your comments are extremely important to us. We have recently upgraded our phone systems and the options have changed slightly, if you try an extension and the line is busy, it could be due the mealtime periods or the resident being out of their room if the call re-routes you please advise so we can look into this. Apologies for any delays with getting through to the home. We will discuss your feedback with the home’s manager to help them continually improve the service.
The Bupa Customer Care Team.
Review submitted from a Postal Card by John D (Cousin of Resident) on Monday 13 March 2017. Relates to February 2017.
I have found the staff invariably welcoming and friendly and attentive to my cousin.
How likely would you be to recommend Pendean House Care Home? Likely
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Emily Wilson, Customer Service Administrator at Pendean House Care Home responded to this review on 15 Mar 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Sally (Daughter of Resident) on Monday 31 October 2016. Relates to August 2016.
My mother had a stroke mid-June 2016, she stayed at Pendean House Care Home after coming our of hospital and before returning home. My initial contact with Pendean was extremely reassuring. A nurse visited mum in hospital to carry out an assessment of her needs. All the Pendean House staff provided her and the visitors with a warm welcome. Mum found all the staff helpful efficient and mentally stimulating which was very important after her stay in hospital. Pendean House Care Home helped me find a great physio who came into the home to provided physio support which was fundamental to mums recovery. Thank you to everyone at Pendean for your support warmth and professionalism.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Lydia Waller, Customer Service Administrator at Pendean House Care Home responded to this review on 06 Nov 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Michael G (Friend of Resident) on Thursday 15 September 2016. Relates to August 2016.
My ex-wife, who is very dear to me, entered Pendean House Care Home in August. My partner and I have visited my ex-wife twice and I will be going again this weekend. She is being cared for in a wonderful way. The house is beautiful. The facilities excellent. The staff are absolutely superb. I and my ex's brother and close friends are so comforted by the way she is being looked after. The care she gets is the very best we and she could expect. We send thanks to all at Pendean for their compassion and care.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Pendean House Care Home responded to this review on 16 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Mavis (Friend of Resident) on Thursday 1 September 2016. Relates to August 2016.
We are always made very welcome as visitors at once. there is an atmosphere of calm and extreme cleanliness. Also the staff are always so kind and helpful to our old friend (who is nearly 90) so well cared for and happy.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Pendean House Care Home responded to this review on 02 Sep 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Mike F (Friend of Resident) on Tuesday 7 June 2016. Relates to June 2016.
Very welcome as a visitor.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Pendean House Care Home responded to this review on 07 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Lilla B (Resident) on Thursday 12 May 2016. Relates to April 2016.
I was there for 2 weeks respite. The home was welcoming, comfortable and warm. The staff were very kind and helpful. Thank you.
How likely would you be to recommend Pendean House Care Home? Likely
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Lydia Waller, Customer Service Administrator at Pendean House Care Home responded to this review on 13 May 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by R M (Friend of Resident) on Thursday 28 January 2016. Relates to January 2016.
I have a friend in there and would like to say it is lovely to come here. Its like a home from home. The staff are amazing and hospitable to us as visitors and lovely. Beautiful home.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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Review submitted from a Postal Card by Julia L (Daughter of Resident) on Monday 7 September 2015. Relates to August 2015.
Pendean management and staff are just wonderful, all staff. The home is clean, well managed and works well. The care level is so so good. My mother was a resident for nearly 2 and a half years. I cannot find a single fault. The care of the nurses and the compassion they demonstrated is way beyond the call of duty. I cannot thank everyone enough.
How likely would you be to recommend Pendean House Care Home? Extremely Likely
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1 Bed Vacancy
posted 11 May 2018
We have a beautiful room available on the first floor with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe
***Three weeks for the price of two, promotional offer- book now - offer runs until end of June 2018. Terms and conditions apply***
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Pendean House Care Home