Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
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9.6 85 Reviews
  • Pendean House Care Home, Midhurst
Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays are welcome.

Pendean House is set within its own large grounds, offering tranquil landscaped gardens complete with a sensory garden and patio areas, and pathways designed for wheelchair access.

Elegant interiors feature oak panelling and decorated fireplaces in comfortable and spacious rooms, while all bedrooms come with en suite facilities and a 24-hour call system for peace of mind. A lift ensures easy access to all floors of the home. Residents have access to an onsite library, an optician, a nutritionist, reminiscence sessions and relaxation therapy.

As an enhanced service to residents, weekly GP visits are conducted at Pendean House Care Home, enabling residents to receive regular, personalised medical reviews as part of the approach to person-centred care.

Residents can enjoy fresh meals daily whilst enjoying views of the well-kept garden.

The home spends time ensuring that the calendar of events at the home is engaging and entertaining. Events such as cocktail parties, theatre trips and music shows can be enjoyed in Pendean House.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Pendean House Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1505
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1655

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Pendean House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ioana Patravanu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (16)

Parking

  • Onsite parking available

Pendean House Care Home Reviews (85)

9.6

Pendean House Care Home has a Review Score of 9.6 (9.606) out of 10, based on 34 reviews in the last 2 years.
Over all time Pendean House Care Home has 85 reviews.

Overall Experience
  • 68
  • 16
  • 0
  • 1
  • 0
Date Published
  • 85
  • 7
  • 18
  • 34
  • 51
Reviewer Connection to Pendean House Care Home
  • 23
  • 17
  • 11
  • 10
  • 7
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 41-60
Review from S S (Daughter of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have wished for a nicer home for my mother. The manager is an asset to Pendean. Would have loved to have kept my mum in here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for your review. We really appreciate you taking the time to leave us your comments.

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Review from Phil P (Grandson of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the short-notice closure of her former Care Home, my Grandmother was warmly welcomed by the Pendean House Care Home Team. They understood how unsettling the process can be and I have witnessed the extraordinarily high level of professionalism, care and devotion they have given.


The Management

and Administrative Team, Nurses, Carers and Housekeeping Staff have all been tremendous. It has been a joy to build a rapport with everyone looking after my Grandmother and nothing has been too much trouble.


Due to family members being unable to visit for a protracted period of time, I have been made to feel at ease when asking both clinical and care questions on behalf of my family; nothing has been too much trouble and when my Grandmother has found things challenging, the staff have ensured her needs met, she is supported and feels settled.


I am sincerely grateful to everyone at Pendean for all the help and support they have provided to my Grandmother and the whole family.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for taking the time to write us this lovely review. We are so glad to have been able to help support your Grandmother and the family through such an unsettling time. We are so happy that you are all now feeling like part of our Pendean House family. Thank you again for your kind words.

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Review from L C (Daughter of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my father and I have found the caring support given by all the staff excellent. No complaints at all, they give more than expected. Thank you so much. The food is varied and well presented and tasty.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for taking the time to leave us your review. We are glad to hear that our staff "give more" than you expected and that your Father is enjoying the food. Thank you for choosing us to care for him.

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Review from M P (Son-in-law of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was extremely helpful and responsive in accommodating my Mother-in-Law at quick and short notice. They showed compassion and wonderful care to our needs.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for taking the time to leave us your feedback.

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Review from P C (Son of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A good care/nursing home with very helpful and considerate staff (to the residents and relatives). The difficulties introduced by Covid and its associated restrictions were well handled with a good balance between society and continued support for residents and access for relatives.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for taking the time to leave your review. We are happy to hear that you think our safety protocols during the pandemic were well handled. Thank you again for your feedback.

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Review from Jenny F (Daughter of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of this care home has been absolutely outstanding. With such care, attention and responsiveness, my mum has come alive again. The staff have been fantastic. The organisation is superb, and the attitude throughout is just brilliant in every way. Thank you.
Reply from Amanda Barnes, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum is enjoying her stay with us and flourishing, It is also nice to hear that you feel you have had an outstanding experience with us. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from June G (Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything here is superb.
Reply from Amanda Barnes, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments, we are happy to hear you find our home superb. Thank you for choosing Pendean House.

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Review from John G (Resident) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received excellent service by every department since my arrival here.
Reply from Amanda Barnes, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel happy with the care provided. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Mara P (Daughter of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t recommend it highly enough. A wonderful team of extremely caring people. We are so grateful for all you have done for our dad. Thank you from the bottom of our hearts. We will never forget you all.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for your kind words. It is so lovely to hear you feel the staff are so caring, thank you for choosing us to look after your Dad.

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Review from L P (Daughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Pendean House for just over 4 weeks and we are both very happy that she is in a lovely home. The staff are all very caring, friendly and cheerful and happy to walk mum around the garden if she is up to it. She has a lovely large room with a wetroom bathroom. The staff help her shower
and blow dry her hair for her. When she first went in she was unable to walk a few yards without having to sit down out of breath and she was not eating or looking after herself. Although she is at "end of life", she is so much better now and is managing to eat small amounts.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for your review. It is always so nice to hear words like "caring, friendly, cheerful and happy" used to describe our staff. We are glad that Mum has picked up a bit more. Please let us know if there is anything else we can do to make her stay as comfortable as possible.

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Review from Charles B (Husband of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pendean House putting care into caring.
Reply from Melanie Cope, Customer Service Adviser at Pendean House Care Home

Thank you for taking your time to write us a lovely review!

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Review from Wayne D (Son of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pendean House is always very welcoming. The staff is there to help with any need or activity. The home is clean and well presented, making it look like a comforting place. My father is very happy here and loves the staff. He isn't very sociable but they all interact with him to keep him happy and comfortable.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you, we are happy to hear your father feels part of the family.

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Review from M H (Son of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place. Always clean, nice rooms, food, gardens and caring staff. Excellent during COVID lockdown. Downsides - perhaps slightly more staff as really elderly people sometimes need more attention. I'd be happy to be there when my time comes.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Pendean House Care Home

We will certainly pass on your feedback with the Home’s Manager to help us continuously improve our service.

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Review from T L (Friend of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been associated with Pendean for many years and love the staff, the facilities and environment. The staff are very sympathetic and helpful.
Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from M D (Wife of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care and treatment that was given to my husband while he was there. All the staff members and management were so kind, caring and attentive, nothing was too much trouble. They have all been helping me with my loss. I cannot thank them enough. The place is kept clean and tidy, the
food was excellent (they fed and watered me as well).
I have nothing but admiration for all they do. He was in the best place possible at the end of his life.
Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

We are very sorry about your loss and are glad to help you and your family through such a difficult time.

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Review from Jane P (Wife of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home in every way, with excellent staff etc.
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Review from F M (Cousin of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff, clean, no smells, Home from Home.
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Review from P T (Friend of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very well cared for an is happy to be at Pendean. We are always welcomed when we visit and offered tea/coffee. There is a lovely, family atmosphere and there is always a lot going on for residents to get involved in and enjoy.
Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for your kind words, we really appreciate the feedback.

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Review from B K (Friend of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents I visit are happy and contented. I have always found the carers, staff and management most welcoming and very hospitable. It is a very joyful occasion visiting Pendean House Care Home and greeted by 'would you like a cup of tea'. Well done.
Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for taking the time to leave such a lovely review.

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Review from M O (Friend of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a regular visitor to see a member of my religious community.
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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.606 for Pendean House Care Home is calculated as follows: ( (255 Excellents x 5) + (109 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 383 Ratings = 4.606
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 11 Sep 2025

We have a beautiful room available with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe

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Awards / Recognitions (7)

Meet the Team (1)

Amanda

Amanda Terry

Job Title: Senior Care Assistant Joined: 2010

I am a Senior Care Assistant at Pendean House as well as an Engagement Champion and Fire Trainer.


When my dad died from cancer his care wasn't the best. I started working with a home care agency and later came to Pendean in the hope I could make a difference in people's lives.


What I love most about working at a care home is that every day is different and I have the privilege of assisting our elderly residents in their day-to-day life at Pendean House.


Outside of work, I am mum to 5 amazing children and I am slightly animal crazy! My dream is to swim with pigs in the Bahamas!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pendean House Care Home to verify any information. View our terms and conditions. Pendean House Care Home has an Enhanced Service - more info.