Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
Review Us
9.7 89 Reviews
  • Pendean House Care Home, Midhurst
Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays are welcome.

Pendean House is set within its own large grounds, offering tranquil landscaped gardens complete with a sensory garden and patio areas, and pathways designed for wheelchair access.

Elegant interiors feature oak panelling and decorated fireplaces in comfortable and spacious rooms, while all bedrooms come with en suite facilities and a 24-hour call system for peace of mind. A lift ensures easy access to all floors of the home. Residents have access to an onsite library, an optician, a nutritionist, reminiscence sessions and relaxation therapy.

As an enhanced service to residents, weekly GP visits are conducted at Pendean House Care Home, enabling residents to receive regular, personalised medical reviews as part of the approach to person-centred care.

Residents can enjoy fresh meals daily whilst enjoying views of the well-kept garden.

The home spends time ensuring that the calendar of events at the home is engaging and entertaining. Events such as cocktail parties, theatre trips and music shows can be enjoyed in Pendean House.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Pendean House Care Home'.
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Care Provided by Pendean House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1260 – £1260
  • Self-Funded Nursing Care: £1410 – £1410
  • RESPITE Self-Funded Residential Care: £1385 – £1385
  • RESPITE Self-Funded Nursing Care: £1550 – £1550

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Pendean House Care Home to find out the exact price for your requirements.

Contact Pendean House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Pendean House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ioana Patravanu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (16)

Parking

  • Onsite parking available

Pendean House Care Home Reviews (89)

9.7

Pendean House Care Home has a Review Score of 9.7 (9.681) out of 10, based on 34 reviews in the last 2 years.
Over all time Pendean House Care Home has 89 reviews.

Overall Experience
  • 71
  • 17
  • 0
  • 1
  • 0
Date Published
  • 89
  • 7
  • 18
  • 34
  • 55
Reviewer Connection to Pendean House Care Home
  • 24
  • 17
  • 12
  • 10
  • 7
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 21-40
Review from Sarah-Jane T (Daughter of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my immense gratitude to all the staff that welcomed and cared for my dearest mother during her last weeks at Pendean House. The experienced nurses and cares ensured she was kept comfortable and pain-free - being treated constantly with dignity, patience, and compassion. The housekeepers
carried out their duties in her room with gentle and timely consideration. Personally, all staff made me feel part of my mother's care and the reception and kitchen staff made me feel so welcome and cared for too from the outset. Finally, I'll be eternally grateful for the care given by the 3-night staff who were with her at the peaceful end of her life.
Reply from Rosie Smith, Customer Advisor at Pendean House Care HomeThank you for taking the time to leave the staff at Pendean House Care Home with such a lovely review. Firstly we would like to express our condolences for the passing of your dear Mother, we hope that you and your family are keeping as well as possible. It is a great comfort to us to hear that your mother was so well cared for during her final weeks right through to her peaceful end of life at the home surrounded by caring and compassionate staff. Thank you so much for sharing this with us and we wish you and your family all the best.
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Review from Melanie D (Daughter-in-law of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care being provided by lovely caring staff. Nothing too much trouble. Delightful gardens, a very happy and friendly home. Staff very familiar with their patients and their needs.
Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeThank you for your positive feedback. It is lovely to know that you are impressed with the high standards of care provided, facilities and the overall environment at Pendean House Care Home. Our resident's health and well-being is an absolute priority, so it is wonderful to hear that your loved one has been able to experience this. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from R P (Respite Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pendean is an excellent house and I am more than pleased to have found it. I can give it good or excellent in the ratings below. In particular I appreciated the friendliness of the staff and their willingness to help. I was given a choice of rooms and got the one that most suited my needs. I came in
for a fortnight to recuperate after surgery and I very much recommend everyone in the same position to do the same. Whether it is for a long or a short stay, Pendean goes to the top of the list and deserves serious consideration.
Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeWe appreciate you taking the time to leave us your comments. It is wonderful to hear that you had a comfortable and beneficial experience at Pendean House Care Home. We are very happy to hear that you felt at ease in our care and we hope Pendean House Care Home did everything possible to make the transition as easy as possible. Thank you for choosing Pendean House for your stay.
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Review from J W (Resident) assisted by family/friend published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Watched a harpist with my friends, and thoroughly enjoyed the entertainment.
Always look forward to the entertainment - good variety.
Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeThank you for your kind words. It is so lovely to hear that you enjoy the entertainment at Pendean House Care Home and that you are impressed with the variety of activities available. If there is anything we can do to make your stay as comfortable as possible, please do let us know.
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Review from Ann K (Niece of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We arrived intending to take my aunt to the pub for lunch but she preferred to stay in her room and ordered sandwiches for us, plus some wine! All done with good humour and consideration. The staff who attended to my aunt were all friendly and appeared to be pleased to help. The room was clean and tidy
and the garden outside her room was very pleasant and colourful.
Reply from Rosie Smith, Customer Advisor at Pendean House Care HomeHello and thank you for taking the time to leave such a lovely review for the staff at Pendean House Care Home. We are thrilled that your Aunt is enjoying her time at the home, so much so that she prefers to take lunch there! We hope that the family enjoyed their lunch and wine at the home and are so happy that the staff and home were to your liking. We hope that your Aunt continues to enjoy her time within the home!
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Review from Cherie C (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been living a happy contented life, knitting, gardening and seeing he friends, but as she got older she became fearful of things she didn't understand, especially modern technology, and it was clear she needed help.
Although the move to Pendean was a huge step she accepted that this would
be her life now and from the moment she met your receptionist she fell in love with his happy enthusiasm for life and began to feel safe again. She joined in with the games and quizzes, enjoyed the entertainment and liked to sit knitting in the garden room.
Unfortunately, Mum fell and broke her hip which meant she had to be hospitalised and she sadly died the day after the operation from complications. The only regret is that she didn't make it back to Pendean for her final days among the staff she felt were her friends.
I thank every one of the staff there for giving my mum a final burst of happiness.
Reply from Grace Langfield, Customer Service Adviser at Pendean House Care HomeThank you for your kind words. We are really sorry to hear of your loss, but it's reassuring to hear that whilst your mum was in our care, she made friends and was able to enjoy our home and activities that gave her a new lease of life. We hope you can find comfort in knowing your mum received the best possible care and we will certainly pass your comments on to the manager.
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Review from Cath H (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pendean House is in a lovely setting on the edge of a local town, with a wonderful garden. The staff there are very friendly and caring, and we felt our mum was well looked after. The receptionist was particularly helpful and supportive and was instrumental in us making the decision to move our mum
into the home.
Reply from David Mclean, Customer Service Adviser at Pendean House Care HomeThank you for your lovely review. It is always nice to hear words like "very friendly" and "caring" being used to describe our care and we are very happy to hear you can feel at ease with your Mum in our care. Hopefully you will go away from this feeling like your Mum received the best possible care.
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Review from J W (Husband of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent the last 2 weeks of his life at Pandean. From the greeting upon arrival, the friendliness, professionalism and empathy of all staff was superb. I cannot fault anything. The beautiful overgrowth garden gave us all great solace.
Reply from Grace Langfield, Customer Service Adviser at Pendean House Care HomeWe appreciate you taking the time to leave us your comments. We are really pleased to hear the staff at Pendean did everything possible to help you and your family through such a difficult time, and we are sorry to hear of your loss. Hopefully, in time you will be able to look back on this experience knowing your husband received the best possible care.
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Review from Patricia G (Respite Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found this a happy place.
Reply from David Mclean, Customer Service Adviser at Pendean House Care HomeThank you for your kind words. Hopefully you will go away from this feeling like you received the best possible care. Thank you for choosing Pendean House for your stay.
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Review from A D (Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with it.
We had a particularly good activities coordinator, the catering was very good. Perhaps I would say that the desserts were a bit too sweet but this is a completely subjective point of view.
It was nice we were offered a choice of what we ate.
Reply from David Mclean, Customer Service Adviser at Pendean House Care HomeThank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Sheila R (Respite Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to stay at Pendean House after a period of 10 days in the hospital. It was a refreshing change. My stay at Pendean House coincided with my 90th birthday and I was treated to a tea party to which my two sons and six grandchildren were made welcome in the lounge and we enjoyed birthday cake together
with the staff looking after us. That leaves me with happy memories.
Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeThank you for your kind words. We are very happy to hear you felt at ease in our care and we are pleased that your stay was a refreshing change. We are glad to hear you have happy memories from your 90th birthday. Hopefully, you will go away from this feeling like you received the best possible care.
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Review from T R (Daughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just want to say a big thank you to the staff who looked after my mum when she was so ill. The love and care shown to her I know helped her to a speedy recovery. Thank you to everyone.
Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one was cared for and looked after. We hope Pendean House Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Bob B (Son of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Read the small print on your contract, written on behalf of my 90-year-old Mother.
My Father died in Pendean at 02:00am on the 29th January, the funeral director had collected him that same morning and I emptied the room of all his belongings at lunchtime. On the 3rd of February, the full charge for
February (over £6000) was taken from my mother's account by direct debit. Two weeks later this money had still not been refunded and is the subject of a formal complaint. In the contract, BUPA stipulates that they will charge three days 'full nursing care' not just for the room following the death of a patient. However, we felt confident that we would receive a full refund for February as January has 31 days and our January payment had been paid in advance. But no this was not the case and the final refund is in dispute. This is not a home that I would recommend for end-of-life care, we only wish we could have moved Dad to a hospice earlier.
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Review from Susan S (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Pendean House for 9 months.
I cannot speak highly enough about the care he has received.
The staff are always welcoming and friendly. My father is always immaculately dressed and his room is clean and comfortable.
Every effort was made to help him to settle and he
is now very happy.
He enjoys the activities and reports that the food is excellent.
My father really couldn't be cared for in a better place.
Reply from David Mclean, Customer Service Adviser at Pendean House Care HomeThank you for your lovely review. We hope Pendean House Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “welcoming” and “friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from J B (Wife of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband does not choose to take advantage of activities. I do understand they are available and more planned. I chose Pendean because it was clean and fresh, attractive rooms and dining.
I ticked satisfactory for food as it appears to fluctuate.
The staff are kind and friendly. Some exceptional
in their care and understanding.
The manager and the receptionist work very hard to make Pendean a friendly, kind place to live for those who need support.
Reply from David Mclean, Customer Service Adviser at Pendean House Care HomeThank you for taking the time to leave your kind review. It is always nice to hear words like “kind” and “friendly” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.
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Review from R S (Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a lovely home to be in, set in beautiful grounds.
Staff are hard-working, pleasant and friendly and bearing in mind that we all have different needs and wants, try to respond to us as individuals.
However, they are often under pressure and cannot always respond to calls quickly. Probably
not enough of them, especially at the busiest times of the day. This is particularly difficult for those confined to bed and needing the most help.
Reply from Eden Tomlinson, Customer Service Adviser at Pendean House Care HomeThank you for your feedback. Our resident’s health and well-being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from L S (Wife of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been a marked improvement since a new manager arrived. Things get done when requested and staff all appear to be happier and more positive. We hope things continue to improve, but we are aware this can only be achieved by employing and retaining good staff. The manager and receptionist are
very motivated and are doing a great job over and above their roles.
Reply from Eden Tomlinson, Customer Service Adviser at Pendean House Care HomeThank you for taking the time to leave your review. We are glad to hear there has been an improvement since the new manager arrived. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Angela P (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care given to my mother (aged 102 years).
The running of Pendean is of a very high standard.
Reply from Eden Tomlinson, Customer Service Adviser at Pendean House Care HomeThank you for your lovely review. We are happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Philippe V (Son of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful country house with lovely gardens. The food is excellent. The manager is kind and professional and many of the staff go out of their way to be helpful and accommodating. I can't think of a nicer place.
Reply from Fran Donno, Customer Service Adviser at Pendean House Care HomeThank you for your lovely review. We are so pleased to hear that you find the staff at Pendean House so helpful and accommodating. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from J T (Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that we have chosen Pendean House for me and my husband. The staff there are smashing and always happy to help. The food lovely, very good, we even had friends for lunch. We would definitely recommend Pendean House!
Reply from David Mclean, Customer Service Adviser at Pendean House Care HomeThank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible. Thank you for choosing Pendean House for your stay.
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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Pendean House Care Home is calculated as follows: ( (278 Excellents x 5) + (85 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 379 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Dec 2025

We have a beautiful room available with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe

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Awards / Recognitions (7)

Meet the Team (1)

Amanda

Amanda Terry

Job Title: Senior Care Assistant Joined: 2010

I am a Senior Care Assistant at Pendean House as well as an Engagement Champion and Fire Trainer.


When my dad died from cancer his care wasn't the best. I started working with a home care agency and later came to Pendean in the hope I could make a difference in people's lives.


What I love most about working at a care home is that every day is different and I have the privilege of assisting our elderly residents in their day-to-day life at Pendean House.


Outside of work, I am mum to 5 amazing children and I am slightly animal crazy! My dream is to swim with pigs in the Bahamas!

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