Southlands Care Home

9 Ripon Road, Harrogate HG1 2JA

Southlands offers long-term residential nursing care, as well as help for adults with Parkinson’s. Provision is tailored to suit the individual, with palliative, convalescent and respite care needs looked after, while there is also a day care service available to the local community.

This converted facility still has much of its charm and combines homely qualities with modern care technology. Occupants enjoy having their own ballroom and traditional bar, as well as en-suite rooms.

Yorkshire traditions are embraced in the food menu, which includes homemade cakes and speciality teas and coffees. Guests are welcome to join in and enjoy fine cuisine of locally sourced produce.

Visiting musicians and choirs are examples of some of the activities clients can experience, alongside arts and crafts, sherry mornings, croquet and themed events.

Group: Bupa Care Homes

Person in charge: Susan Sowden (General Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Single Rooms: 70

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Southlands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Southlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Southlands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for Southlands Care Home is calculated as follows: ( (114 Excellents x 5) + (49 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.643 Points relating to the number of positive Reviews for Southlands Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14 Target = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Southlands Care Home has a Review Score of 9.3 (9.306) from 14 Reviews


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southlands Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Southlands Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My mother has been resident of Southlands for the past three years. We are very happy with her general care and particularly the medical support she received. The only reservation we have is the poor repetitious food range offered and admittedly she is on a soft food diet which limits the choice but also the presentation and quality is not always up to a required standard i.e Mashed potato with cold corned beef.

How likely would you be to recommend Southlands Care Home? Likely

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Average Rating:   3.8 out of 5

Holly McGough, Customer Adviser at Southlands Care Home responded to this review on 16 May 2018:

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.

All I can say is I find this home extremely comfortable, staff friendly, residents seem to be very well cared for.
Thank goodness my mother in law is in such a nice place.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Natalie Krisman, Customer Service Adviser at Southlands Care Home responded to this review on 30 Apr 2018:

I am so pleased to hear this. Thank you for your review.

My mum has been in Southlands for 6 weeks now. We have found the staff very helpful and friendly and the quality of care is excellent.
The activities they do keeps the resident's minds active.
The food is very nice here.
The building and rooms are really clean.
I am so pleased my mum is in a home where the staff care.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Service Administrator at Southlands Care Home responded to this review on 27 Apr 2018:

Thank you for your review and kind words. I'm so pleased to hear that your mum is enjoying the activities. It is the little things that make all the difference.

Since dad was welcomed into the home in February 2017, the experience of Southlands has been 100% positive. He is extremely well cared for. The surroundings are a pleasure to be in. He is so happy to live here, nothing is too much trouble.
We feel so grateful to Southlands as we don't have to stress and worry about dad. It's all taken care of by wonderful people.
Thank you doesn't seem enough.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Southlands Care Home responded to this review on 23 Mar 2018:

Thank you for your review and kind words. It is lovely to hear that your dad is happy in our care and that you have peace of mind knowing that he is safe and well cared for.

My husband has a challenging illness and they are very patient with him.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer services administrator at Southlands Care Home responded to this review on 05 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

The care home is well maintained and attractive for the visitors and residents.
However, the most important element is the kind and patient staff who continually provide an excellent service. Many of the staff have been here a long time providing experience and continuity.
The food provided for dad's special diet is of a high standard and the medical care is excellent.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Southlands Care Home responded to this review on 05 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

My 86 year old aunt was discharged from hospital to Southlands. This followed 3 months in hospital where the care was at best minimal. In spite of a "traumatic" journey from Leeds to Harrogate for a lady who was terminally ill, and arriving looking bewildered, from day 1 the staff at Southlands were exemplary in their care and attention for a lady with complex needs. Although she died just short of a month from when she was admitted, I cannot fault the care she received from all the staff. Nothing was too much trouble, there was always a person who could provide up to date information about her health and well-being (sadly lacking in hospital), and visitors always got a cup of tea offered! In this day and age as more older people experience being admitted to care homes, my faith in care homes has been restored by Southlands. There ARE homes that "do the right thing" by our older relatives, who of course absolutely deserve a high quality of care at the end of their lives.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Southlands Care Home responded to this review on 04 Dec 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and lovely words about our staff. I hope that in time to come it gives you some comfort knowing that your aunt was well cared for in our care.

We, as a family, have been very impressed by the standard of care. The staff are friendly, supportive and treat the residents with respect and interest whilst being thoroughly professional.
As nursing care has been required, we've been informed about the treatment and consulted as and when necessary.
The food is delicious and always beautifully presented.
The home is clean and well maintained. There are plenty of activities. It is like staying in a five-star hotel with a staff who are like family.
I think I'll move in when my time comes.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer services administrator at Southlands Care Home responded to this review on 30 Nov 2017:

Thank you for your review. I'm so pleased to hear your kind words about our staff. It is the little things like a smile or a little chat that makes all the difference and more like a family.

After looking at a number of nursing homes trying to find a suitable one for mum, it was such a relief to find Southlands. As soon as we walked in it felt special. The manager also liaised with the hospital for us about the discharge and continuing care. We have found all the staff very well. The level of housekeeping is outstanding, always clean and fresh.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Southlands Care Home responded to this review on 20 Jun 2017:

Thank you for your review. It is lovely to know that it felt right and special for you. I hope that your Mum has settled in and made new friends.

Overall the home is of top quality from the point of view of residents, staff and guests. Staff are friendly and dedicated, always polite and always willing to offer a cup of tea. Residents are well cared for and the entertainment is first rate. The manager is very professional and cheerful. Guests are always welcomed and the staff word hard to ensure that they are kept aware of issues. Residents appear to be happy, settled and safe.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Emily Wilson, Customer Service Administrator at Southlands Care Home responded to this review on 05 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that you are impressed with Southlands Care Home and their staff. The Bupa Customer Care Team.

It's very difficult making a decision regarding care but from the first time we went into Southlands, we knew it was the best place for mum to go. The atmosphere is wonderful, they create an environment which is inviting and caring. The rooms are large and welcoming. The staff are open, honest and care deeply about what they are doing.
We would have not hesitation in recommending Southlands to anyone. We want to say a big thank you for helping us through this hard time, in particular, the home manager who went over and above to help us in any way she could.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Southlands Care Home responded to this review on 17 Mar 2017:

Thank you so much for your lovely, kind words. I am so pleased that you are happy with our Southlands Care Home. I will be sure to pass on your feedback to the home manager. The Bupa Customer Care Team.

As soon as I entered Southlands to view as a possible care home. I had a good feeling all staff are very friendly, knowledgeable and always find time to answer any questions, however small. They have gone to great lengths to ensure my father-in-law has settled in. It's reassuring to know he's in good hands and being well cared for.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My father received, compassionate, caring attention during his short time at Southlands. The family were welcomed at all times of the day and night and we saw all the staff showing concern, friendliness and commitment to the care and well being of my father. Everyone at the home supported us through a very difficult time. Qualified nurses and carers alike always made time for my father and us. This meant a great deal, comforting us knowing that at the times we weren't there with him he was in caring and competent hands.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My sister-in-law has settled well into this care home largely due to the friendly respectful caring attitude of the staff and management. they display a positive and intuitive caring towards their elderly residents which is greatly appreciated by me as I am a retired health practitioner. The future looks rosy.

How likely would you be to recommend Southlands Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Lydia Waller, Customer Service Administrator at Southlands Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Bed Vacancies

1 Bed Vacancy

posted 04 May 2018

Spacious rooms available for short or long term nursing or residential care

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Southlands Care Home