Southlands Care Home

The staff are outstanding in their attention to residents and visitors alike. The nursing staff are caring and alert to any problems and seem to have a respectful relationship with the NHS. I have less experience of the social aspects here, but it seems to me that the effort to get the residents to engage in activities comes across as empathetic and creative. There are obvious downsides, in particular the length of time taken for the lift replacement as acknowledged in the recent newsletter, but this is I understand due to unexpected extra work needed and not the fault of the staff here. They are coping admirably with working through the disruption. Also there is increasing difficulty in finding a parking space, sometimes even resulting in the thoughtless occupation of the ambulance bay. Maybe if lines were painted in the top park, an extra couple of vehicles could be accommodated? My partner has very limited speech after a major stroke, and ultimately I feel he is safe in Southlands.

Once mother had settled in the home she really appreciated the tender loving care she received from everyone. She would have liked it if staff could have come sooner when she needed the toilet! This is the only care home I enjoyed visiting. The staff were very friendly and made me feel welcome. There was a lovely well-kept garden where we could take her in the wheelchair.

My brother has adapted well and feels safe and well cared for due to all at Southlands, a big thank you and long may this continue.

I had a short stay at Southlands following hip replacement surgery. Help with mobility, medication, dressing removal and general wellness were available. This provided excellent and essential support following the hospital duration, enhancing the recovery process. Something to bear in mind for the future should the need arise. I have been left with pleasant memories alongside thoughts of dreading the operation.

My dad was in Southlands for ten months before he died. I was incredibly impressed by the professionalism, compassion and care he received every day from a wonderful team of people. My family and I visited very regularly, several times a week at all times of the day. We never once had cause for concern or saw him treated with anything other than kindness and patience. It is clear that Southlands has strong leadership and a high level of morale amongst staff. Nothing was ever too much trouble for them. The environment is warm, friendly and calm with access to a lovely garden and daily activities. It felt like a very tranquil place in a hectic world. No one really wants their loved one to go into care and we were left with no other option due to his various health issues and declining cognitive ability. We are so glad we chose Southlands for the final phase of his life. We’ll miss him greatly and strangely we’ll also miss Southlands and its team.

My mother was a resident for over 2 years up to her recent death. Southlands proved to be the perfect place for the latter stages of her life. My mum was fantastically cared for by all of the staff, she felt safe, nurtured and loved by so many at Southlands. As her health deteriorated the sensitivity of and level of care which she experienced from those looking after her at Southlands was exceptional. Several members of staff went way above the call of duty to look after her and to ensure she was comfortable. Our whole family feel nothing but gratitude to everyone at Southlands for caring for my mother.

We have recommended Southlands without hesitation to other people.

Big thank you to all of the team who are brilliant and do a very difficult job.

My mother was able to recover in very pleasant surroundings with excellent support and kindness from the nurses, carers, housekeeping staff and the management team. She was able to return home after recovering and we are very grateful to all at Southlands who helped us.

When we called to collect Mum's belongings, I was met with hugs and tears. It's not just their job, they are truly invested. Thank you Southlands, all the nurses, all the carers. Thank you.

The Southlands team did a super job looking after my mother. She needed a period of recuperation when she arrived and the care she received made a huge difference and she recovered well. Both the carers and the nursing team were very good - supportive and understanding of needs, friendly and hard-working.

When I visit my husband, I find Southlands peaceful and the staff extremely caring. He enjoys the food, and he has a spacious ensuite room. When I leave, I know he is in good hands.

I would highly recommend Southlands to anyone looking for a care home.

My father has been a resident for six years. He uses a wheelchair but can walk a little way with an aid. He has a lovely airy room and his own wet room. The staff all know him well and let him do his own thing when he wants to, and also get him involved in activities I never expected him to enjoy. There are good food choices each day, and residents can make special requests. It's his home, and we know he is safe and cared for. Southlands has a lovely garden at the rear, which is a real suntrap in the summer. My father was an avid gardener and likes to get outside daily in good weather, which the garden allows. The staff know the regular visitors by name and keeps the families updated with newsletters and meetings. There is a variety of activities each day that residents can take part in, and it is a community.

I am always impressed by their willingness to go the extra mile. Particularly impressive is the selection of food and the ability to ask for any specific meal, within reason.

It is great to know she is safe and well cared for.

On occasion, her meals have not been great, and she has struggled to eat them - sometimes she has very large portions that she cannot manage, and a great deal of food can be wasted - Mum needs assistance with her meals and, sometimes they look unappetising - Mum does enjoy the custard on the hot puddings though! I appreciate that it is a tremendous task providing food for so many residents with differing needs though.

Southlands Care Home is a lovely place. It has beautiful gardens, and the building itself is a lovely, clean, large place. Very friendly staff who genuinely care for my gran and do a great job of looking after her. I recently took part in their Christmas Market, in which the staff were very supportive with and accommodating with. There are lots of social events that keep the residents entertained.

I was pleased and touched by the way Southlands staff helped celebrate my mother's 100th birthday. They were lovely, making a fuss of her and organising cards from local residents, many with lovely messages for Mum. Arranging a visit from the mayor, making it more of an occasion. The staff are amazing at dealing with many residents, but with care and empathy; it is quite humbling to witness.

I would highly recommend Southlands. It’s a great relief for us all, knowing she is settled, safe and happier than she has been for a while.