Southlands Care Home

9 Ripon Road, Harrogate HG1 2JA
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9.7 95 Reviews
  • Southlands Care Home, Harrogate
Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as well as a day care service available to the local community which includes meals and activities for the day.

Southlands dates from 1870 and was formally one of Harrogate’s premier hotels. It still has much of its charm and combines homely qualities with modern care technology. Occupants enjoy having their own ballroom and traditional bar, as well as ensuite rooms.

You’ll find Southlands in the popular spa town of Harrogate, surrounded by winning landscaped gardens and close to the local shops, with the train station only a short 10-minute walk away.

Yorkshire traditions are embraced in the food menu, which includes homemade cakes and speciality teas and coffees. The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Visiting musicians and choirs are examples of some of the activities residents can experience, alongside arts and crafts, sherry mornings, croquet and themed events such as ‘messy play’ with the local nursery, coffee morning or lunch clubs.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Sowden (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (70)

Southlands Care Home Reviews (95)

9.7

Southlands Care Home has a Review Score of 9.7 (9.709) out of 10, based on 23 reviews in the last 2 years.
Over all time Southlands Care Home has 95 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Southlands Care Home
  • 38
  • 23
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Total of 95, showing 61-80
Review from Sally C (Daughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum spent the last 18 months of her life at Southlands. It was always a pleasure to visit her, with a very friendly vibe, caring staff, clean, pleasant and homely surrounding, and always something going on with staff, residents and visitors interacting with each other. Mum was well cared for and
staff were always prepared to listen to any concerns and act on them promptly. Mum was always treated with dignity and kindness.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave us such kind words.

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Review from Susanna F (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southlands from day 1 has been kind, compassionate, friendly and professional.
My father enjoyed his stay here at Southlands to the full. Very many thanks to all.
Having viewed virtually all other nursing homes in the area, Southlands was by far the best even though it was not geographically near
to where we live for visiting. We felt it was better to travel further so dad could have the best care.
Even enabling video calls during lock-down.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave us such kind words.

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Review from Julie H (Daughter-in-law of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that was given to my mother-in-law was wonderful, they did everything thing possible to look after her, nothing was to much trouble, and even when things got difficult with Covid-19 they still did whatever they could to enable us to spend time with her before she passed away.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Paul C (Son of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Southlands staff offer a highly professional, yet very friendly and welcoming care home service. As the son of a resident, I have always felt that my mother was being looked after with expertise and humanity. All staff are always most considerate to myself, brother and sister.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your feedback.

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Review from Ruth D (Sister of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother arrived in April 2019 and since then we have peace of mind that he is safe and well looked after. Staff are professional, friendly and caring. He has a nice bright ensuite room which is cleaned regularly. Good variety of activities incl visiting singers and choirs and my brother is always
encouraged to join in. Afternoon tea served in the ballroom is always a treat. Pretty garden at the back where residents can sit weather permitting. Food is good and catering staff try their best to accommodate dietary requirements.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

We are very happy to hear you have peace of mind with your brother in our care. Thank you for the praise.

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Review from Val D (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to find a home for Mum as she required 24-hour care, it was a very hard thing to do but we never regretted choosing Southlands. They were so friendly and cared for Mum so well. They were also very good to us and especially so in the last few weeks and months with the virus preventing us from
visiting. They kept us informed and set up FaceTime and video calls. We could also go in and see Mum on the day she passed away. Forever grateful for their kindness.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

We are very sorry about your mother. Please let us know if there is anything else we can do for you or your family.

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Review from Liz (Daughter of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During these COVID-19 times when we can not visit in person, the team at Southlands have been proactive in giving updates and personalised message/photos about my mum to our family. They have enabled us to have social media style chats with her on a regular basis which has helped us to stay connected
and has been a source of comfort.
Mum has been here over 7 years and has been content (but would rather be in her own home the way it used to be!)
The overall atmosphere at Southlands is one of a well-kept, aesthetically pleasing home with a variety of communal rooms for residents to socialise or be quiet in.
The staff are friendly and caring and build relationships with the residents. There are monthly meetings to receive updates and make suggestions.
Residents are stimulated with activities and physiotherapy and a hairdresser is available. Family and friends are always made to feel welcome. All of this has been consistent in the many years Mum has been there.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

We know this is a very difficult time for our residents and their families, so we deeply appreciate your kindness and understanding. Thank you for the praise.

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Review from Eli H (Son of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The welfare manager has gone above and beyond her call of duty to enrich the care of Mum. She initiated video calling on Mothering Sunday during the COVID-19 lockdown, and this vital form of communication is still available to all families of residents today.
The care staff have all endured the COVID-19
situation, with a smile on their faces and a happy word or two on their lips.
Mum has had the dreaded COVID-19 virus, which must have been scary for her, but was made bearable by the loving care she received from caring staff at Southlands and she endured the fourteen days of total isolation.
The staff contact us and they also help Mum to make phone calls, now that she is weakened by the effects of the virus, and we appreciate it so much.
Thank you to all.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave us such kind words.

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Review from T R (Husband of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have experienced stays in about four care homes for my wife. This one is by far the best, with the residents allowed to mix the dementia residents with the other residents is a big plus. The food is good and the environment very pleasant with access to a big garden and a large assembly hall. Entertainment
is good especially, covering a fair amount of the time residents experience every day.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for the kind comments, we really appreciate it!

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Review from Ann U (Stepdaughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are always welcomed into Southlands each time we visit my stepfather. He has been in the care home since April 2019 and is very happy there. He has put on a good amount of weight over the months which proves what the food is like, it's superb. We have had lunches too, very tasty. The activities are
really good and varied although my stepdad prefers to stay in his room. The staff have tried to engage him but to no avail.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

We are very happy to hear you can feel at ease with your stepfather in our care. Thank you for your praise.

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Review from Liz H (Daughter-in-law of Resident) published on 14 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are always attentive, kind and very welcoming when we visit. We as family members are made to feel part of the Southlands family. A charity fundraiser arranged by the staff took the form of a Christmas Market - it was exceptionally well organised and there was lots of effort evident in the
presentation of the stalls. I won a raffle prize voucher entitling me to a free 2 hour home cleaning session, donated by a lovely lady, very kind. She carried out the clean for my parents last week and they were very grateful for her efforts, her cheery personality added extra pleasure to their day. Her kindness was very much appreciated. Friends who have visited Southlands with me, are very impressed by everyone working hard to create a lovely home from home environment. Very impressive.
Grateful thanks.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for sharing such lovely comments. We are very happy to hear you enjoyed the Christmas Market and hope you can feel at ease with your family member in our care.

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Review from Sally C (Daughter-in-law of Resident) published on 1 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a very anxious time and under pressure to find a home for my mum-in-law, we went to Southlands. It was tea time, but we received a warm welcome and after a chat, much needed cuppa and look around. There was no doubt that the family would be happy with our decision. What a huge relief. All the staff
are excellent and respectful of the residents, very caring and thoughtful too, with cheerful greetings to visitors and time to explain medication/treatments etc. The home is kept beautifully clean and the neat gardens enhance the overall environment. A huge thank you to all for everything you did for Granny and our family.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave such lovely comments. We are very happy to hear you could feel at ease with your mother-in-law in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Patricia L (Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is satisfactory.
Am quite happy to stay here.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave your review. We are delighted to hear that you are happy with our care.

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Review from Liz M (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother as in Southlands for four months receiving palliative care. She was bed-bound for the whole time. The care she received was fantastic, treated with care and dignity at all times. Communication with staff was good at all times.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for trusting us with your mothers care, Liz.

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Review from M H (Son of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at Southlands briefly between his first and final days in hospital. The family could not have wanted a better care home for him. He was admitted quickly and efficiently, and we were well briefed about the care regime. The individual and common rooms are bright, comfortable and well maintained.
Staffing
levels are good and everyone we met was friendly, helpful, thoroughly professional and respectful towards the residents. There is a very good programme of activities and my father was actively encouraged to take part. The food was sufficient, sufficiently appetising and adapted to his needs.
We were particularly impressed by the watchfulness and thoughtfulness of the staff. They recognised signs of whether my father was at ease (because he could not easily express it) and immediately adjusted his care accordingly.
He was enabled to settle in quickly at a time of considerable confusion and strain for him and this undoubtedly calmed him in his final days.
A key member of staff gave up his Christmas Day's leave to supervise medical care for my father and to arrange for him to go to hospital when he suddenly deteriorated. That is exceptional care.
Reply from Greta Narbutaityte, Customer Advisor at Southlands Care Home

Thank you for your kind words. We hope Southlands care home did everything to make the transition as easy as possible and helped you through such a difficult time. It is very nice to hear that you can go away from this feeling like your father received the best possible care.

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Review from Maria L (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment you walk into Southlands you are aware of the warmth, friendliness and liveliness of the place. It is very well staffed by caring people, most of whom have worked here a long time. The lounges and common areas are light, clean and beautifully kept. The room my mother is in is superb. Cosy,
clean and immaculate. The food is excellent. This place couldn't be bettered. First class.
Reply from Greta Narbutaityte, Customer Adviser at Southlands Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team

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Review from Christine H (Daughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment my father received from his short stay was first class. Everyone was friendly and very caring. The staff were always available to speak to and gave full information when requested. The care staff were particularly good and very easy to get on with - had good humour too. They were very
sympathetic with the family after he died, especially to me.
Reply from Josephine Gaupholm, Customer Adviser at Southlands Care Home

Thank you for your review of Southlands Care Home. We are pleased to hear that you have had a positive experience with home and appreciate your comments regarding the staff always being available and caring. We will share your comments with the home manager. Our deepest sympathies, the Bupa Customer Care Team

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Review from H H (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the standard of care and support Mum receives at Southlands.
Reply from Josephine Gaupholm, Customer Adviser at Southlands Care Home

Thank you for your review of Southlands Care Home. We are pleased to hear that you are satisfied with the care your mum receives at the home. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Gayle W (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and very welcoming. The care my mum is given is constant and of high quality. The home is clean and there are plenty of activities although my mum isn't ready to fully join in yet the staff are trying to get her to join in more without forcing her to do so. I also like the
fact that the same staff are on duty from day to day. This consistency has helped my mum to settle well into her new surroundings.
Reply from Gabriella Mills, Customer Advisor at Southlands Care Home

Thank you for your review of Southlands Care Home, we are pleased to hear that your mum has settled in well and is being well cared for. We appreciate your comments on the home and the staff working here and will share this with the care homes manager. The Bupa Customer Care Team.

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Review from Dale-Anne L (Daughter of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at a lot of care homes for our precious mum and this one stood out by a mile.
She was extremely worried about leaving her home but has settled unbelievably well.
The staff are warm and kind with the residents and guests alike, we are always made to feel welcome.
I would not hesitate to
recommend Southlands to anyone who is looking for care for their loved ones.
It really is 'home from home'.
Reply from Gabriella Mills, Customer Adviser at Southlands Care Home

Thank you for your review of Southlands Care Home, we are pleased to hear that you have had a positive experience with the care home and the staff working here. We appreciate your comments and glad that your mum has settled in well, we will share this with the home's manager. The Bupa Customer Care Team.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Southlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Southlands Care Home is calculated as follows: ( (196 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 265 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southlands Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Spacious rooms available for nursing and residential care both short and long term stays. Our elegant home has large spacious rooms, high ceilings and original features, all set in beautiful surroundings.

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Awards / Recognitions (7)

Meet the Team (7)

Susan

Susan Sowden

Job Title: Home Manager Joined: 2003

I have been the home manager at Southlands for 22 years and have worked in the care sector for approximately 40 years. I started my journey as a care assistant in a private care home whilst having a young family and I fell in love with all aspects of care and making a difference to so many lives.


I enjoy working in care services as I am very much a people person and enjoy engaging with staff, residents and families.


I am a Mother of 3 boys and have 8 grandchildren - family life is very important to me. In my spare time I love to go on holiday, especially Lanzarote, but I also really enjoy spending the weekend with family at my caravan in the dales.

Jane

Jane Recto

Job Title: Clinical Deputy Manager Joined: 2010

I started working at Bupa as a care assistant in 2010 whilst I was doing my nursing qualification in the University of Northampton. When I qualified as a Nurse in 2013, I became staff nurse and then progressed to Unit Manager, and now I'm Clinical Deputy Manager.


I first acquired my qualification as a nurse in 2007 after finishing my Bachelor’s Degree in one of the Universities in the Philippines. I eventually worked in hospitals, then decided to come to the UK to explore other options - I've always had an interest in Geriatric Nursing, hence why I chose to work and progress in the care home sector. I enjoy working here as I like working within the Southlands team. Making a difference in someone else’s life is the most fulfilling feeling as a nurse.


I live local to the home, in Harrogate with my 7 year old daughter. In my spare time, I enjoy spending time with my daughter doing gardening, crafts and watching movies. My family and I like to travel and explore different cultures and foods.

Helene

Helene Ballinger

Job Title: Resident Experience Manager Joined: 2019

I have worked here for 5 and a half years. I come from a hotel background which links in very well with my role here at Southlands. I love working in care services as every day is different!


I live 5 minutes away from the home with my husband and our two boys. I am a keen gym goer and jogger, and enjoy walking my new puppy, Lily in my spare time.

Savina

Savina Malousi

Job Title: Head Nurse Joined: 2019

I have been a Registered Nurse for 13 years, working mostly in hospitals. I moved to the UK 5 years ago and since then have worked here at Southlands care home.


I like working in care services as it makes me feel happy knowing I have assisted in helping people to improve their health and wellbeing.


I live locally, in Harrogate, and I'm married with one son who is 12 years old. In my spare time I enjoy long walks and days out with my family and friends.

Cristian

Cristian Simon

Job Title: Registered Nurse Joined: 2016

I started my career as a care assistant in 2016, progressing to become a Senior Carer. After completing all my training and exams, I was then promoted to Registered Nurse. I love working in care services as the residents make my day - the connection I have with them is wonderful.


I am from Romania, where my family still live. My friends live in Harrogate, which is what brought me here originally. I love any kind of sport and socialising, so in my spare time you'll find me training or spending time with my friends.

Sue

Sue Pickering

Job Title: Financial Administrator Joined: 2024

I have worked in the care home sector since 2015 as a Financial Administrator. I enjoy a fast-paced environment, that gives me the opportunity to work as an individual as well as part of a team. I have a passion for the care of the residents well being and cherish the opportunity to build strong relationships with them, their families and friends.


I have one daughter, Alice, who currently lives in Australia, I live in a small village between Thirsk and Northallerton. In my spare time my garden keeps me well occupied but I do enjoy nights out with good quality food and fine wine.

Neil

Neil Ballinger

Job Title: Chef Manager Joined: 2020

I have worked for Bupa for four and a half years. I come from a restaurant/hotel background and I used to own a restaurant in the centre of Harrogate.


I enjoy working in care services as I love chatting with the residents and making them food you know they'll enjoy. I always go the extra mile to ensure they have a balanced, healthy diet.


I live locally to Southlands, in the middle of Harrogate. I am married with 2 boys. In my spare time I enjoy spending with with family, watching football & cricket, and I enjoy my holidays!

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