Southlands Care Home

The well-appointed public rooms and the available bedroom which is bright and airy made the very difficult decision to move mum from her home into a care home less difficult. We had looked at several Care Homes in the area and we knew immediately that mum would feel comfortable in Southlands. As time went by we became aware of the lovely relationships being built between herself and her carers. She has been well looked after and is very happy. Of particular note have been the varied entertainment options available; something we really felt was important for mum. Covid-19 restrictions have proved a particularly difficult time with visiting in person curtailed. However, staff have been only too willing to chat about mum when I’ve called and assist with phone calls and video calls. The Resident Experience Manager has been invaluable during this time, organising video calls and ‘window visiting’, regular updates by mail, and forwarding messages to nursing staff via email.

I could say so many more positive things but will end by saying a HUGE thank you. We will be forever grateful to each and every member of the Southlands Team.

Highly recommended in every way ~ a huge thank you to a fabulous team!

It has been difficult not being able to visit dad because of current restrictions but he has commented on how the staff have tried to make the lockdown bearable and we appreciate the Resident Experience Manager's efforts in keeping us up to date with photos, both of dad to us and vice versa. It has been really important for morale.

My father-in-law was a resident for only a short time (10 weeks) but from the moment we had the initial consultation, to his sad death, the staff at the care home were excellent. We were fully informed on our initial interview with the Manager and kept appraised of progress and the state of his medical needs throughout. The nursing and care staff were fabulous and were only too happy to help with any additional requests we had, or in obtaining specific favourite foods and drinks when he was reluctant to eat. Leaving someone you love in the care of others is always a difficult decision to make but our family were more than happy that Southlands took great care of him and had his best interests at heart throughout.

I have found the staff to be friendly, capable and committed. They have helped my mother through different phases of care need. There is a pleasant atmosphere in Southlands and my mother has been made to feel at home there.

A huge thank you to all the Team of Carers and support staff at Southlands for your continued kindness and support towards my mum. Its been a stressful time for everybody during the Pandemic but you've retained your good humour and cheerful spirits despite a real need to dig deep in these unprecedented circumstances. Good luck in the continuing weeks ahead.

My dad has now been at Southlands for over 5 years. He is very happy here and is exceptionally well looked after by the staff. The facilities are excellent with spacious communal areas, and a choice of rooms to spend time in. The premises were recently completely refurbished and it is bright and airy throughout. There is a large accessible garden, which is well looked after, and it regularly used by residents. The dining area is also bright and spacious, with good quality, varied food. Dad recently had a lovely 90th birthday party, which was organised by the staff. The staff really are wonderful - so friendly and caring. I live on the south coast, so keep in touch with Dad directly with a phone in his room, or regular conversations with staff who are always happy to spend time talking to me. All the staff know Dad well and everyone takes time to stop and to have a chat and a joke with him. I can highly recommend Southlands and feel we made an excellent choice for his home.

My mum spent the last 18 months of her life at Southlands. It was always a pleasure to visit her, with a very friendly vibe, caring staff, clean, pleasant and homely surrounding, and always something going on with staff, residents and visitors interacting with each other. Mum was well cared for and staff were always prepared to listen to any concerns and act on them promptly. Mum was always treated with dignity and kindness.

Even enabling video calls during lock-down.

The care that was given to my mother-in-law was wonderful, they did everything thing possible to look after her, nothing was to much trouble, and even when things got difficult with Covid-19 they still did whatever they could to enable us to spend time with her before she passed away.

Southlands staff offer a highly professional, yet very friendly and welcoming care home service. As the son of a resident, I have always felt that my mother was being looked after with expertise and humanity. All staff are always most considerate to myself, brother and sister.

My brother arrived in April 2019 and since then we have peace of mind that he is safe and well looked after. Staff are professional, friendly and caring. He has a nice bright ensuite room which is cleaned regularly. Good variety of activities incl visiting singers and choirs and my brother is always encouraged to join in. Afternoon tea served in the ballroom is always a treat. Pretty garden at the back where residents can sit weather permitting. Food is good and catering staff try their best to accommodate dietary requirements.

We had to find a home for Mum as she required 24-hour care, it was a very hard thing to do but we never regretted choosing Southlands. They were so friendly and cared for Mum so well. They were also very good to us and especially so in the last few weeks and months with the virus preventing us from visiting. They kept us informed and set up FaceTime and video calls. We could also go in and see Mum on the day she passed away. Forever grateful for their kindness.

Residents are stimulated with activities and physiotherapy and a hairdresser is available. Family and friends are always made to feel welcome. All of this has been consistent in the many years Mum has been there.

Thank you to all.

I have experienced stays in about four care homes for my wife. This one is by far the best, with the residents allowed to mix the dementia residents with the other residents is a big plus. The food is good and the environment very pleasant with access to a big garden and a large assembly hall. Entertainment is good especially, covering a fair amount of the time residents experience every day.

We are always welcomed into Southlands each time we visit my stepfather. He has been in the care home since April 2019 and is very happy there. He has put on a good amount of weight over the months which proves what the food is like, it's superb. We have had lunches too, very tasty. The activities are really good and varied although my stepdad prefers to stay in his room. The staff have tried to engage him but to no avail.

Grateful thanks.

At a very anxious time and under pressure to find a home for my mum-in-law, we went to Southlands. It was tea time, but we received a warm welcome and after a chat, much needed cuppa and look around. There was no doubt that the family would be happy with our decision. What a huge relief. All the staff are excellent and respectful of the residents, very caring and thoughtful too, with cheerful greetings to visitors and time to explain medication/treatments etc. The home is kept beautifully clean and the neat gardens enhance the overall environment. A huge thank you to all for everything you did for Granny and our family.