Southlands Care Home

Am quite happy to stay here.

My mother as in Southlands for four months receiving palliative care. She was bed-bound for the whole time. The care she received was fantastic, treated with care and dignity at all times. Communication with staff was good at all times.

A key member of staff gave up his Christmas Day's leave to supervise medical care for my father and to arrange for him to go to hospital when he suddenly deteriorated. That is exceptional care.

The moment you walk into Southlands you are aware of the warmth, friendliness and liveliness of the place. It is very well staffed by caring people, most of whom have worked here a long time. The lounges and common areas are light, clean and beautifully kept. The room my mother is in is superb. Cosy, clean and immaculate. The food is excellent. This place couldn't be bettered. First class.

The treatment my father received from his short stay was first class. Everyone was friendly and very caring. The staff were always available to speak to and gave full information when requested. The care staff were particularly good and very easy to get on with - had good humour too. They were very sympathetic with the family after he died, especially to me.

Very pleased with the standard of care and support Mum receives at Southlands.

All the staff are friendly and very welcoming. The care my mum is given is constant and of high quality. The home is clean and there are plenty of activities although my mum isn't ready to fully join in yet the staff are trying to get her to join in more without forcing her to do so. I also like the fact that the same staff are on duty from day to day. This consistency has helped my mum to settle well into her new surroundings.

It really is 'home from home'.

Food could be improved upon. A bigger variety.

I thank you for all the kindness you have shown us and the incredible welcome Mum received. Bless you all.

I have resided at Southlands for three years. This is my home, I love being here and do not want to move.

I can talk to staff if I have any worries. I can honestly say they are very caring, I cannot praise them enough.

My mother has been resident of Southlands for the past three years. We are very happy with her general care and particularly the medical support she received. The only reservation we have is the poor repetitious food range offered and admittedly she is on a soft food diet which limits the choice but also the presentation and quality is not always up to a required standard i.e Mashed potato with cold corned beef.

Thank goodness my mother in law is in such a nice place.

I am so pleased my mum is in a home where the staff care.

My husband has a challenging illness and they are very patient with him.

The food provided for dad's special diet is of a high standard and the medical care is excellent.

My 86 year old aunt was discharged from hospital to Southlands. This followed 3 months in hospital where the care was at best minimal. In spite of a "traumatic" journey from Leeds to Harrogate for a lady who was terminally ill, and arriving looking bewildered, from day 1 the staff at Southlands were exemplary in their care and attention for a lady with complex needs. Although she died just short of a month from when she was admitted, I cannot fault the care she received from all the staff. Nothing was too much trouble, there was always a person who could provide up to date information about her health and well-being (sadly lacking in hospital), and visitors always got a cup of tea offered! In this day and age as more older people experience being admitted to care homes, my faith in care homes has been restored by Southlands. There ARE homes that "do the right thing" by our older relatives, who of course absolutely deserve a high quality of care at the end of their lives.

I think I'll move in when my time comes.

Overall the home is of top quality from the point of view of residents, staff and guests. Staff are friendly and dedicated, always polite and always willing to offer a cup of tea. Residents are well cared for and the entertainment is first rate. The manager is very professional and cheerful. Guests are always welcomed and the staff word hard to ensure that they are kept aware of issues. Residents appear to be happy, settled and safe.

We would have not hesitation in recommending Southlands to anyone. We want to say a big thank you for helping us through this hard time, in particular, the home manager who went over and above to help us in any way she could.