Southlands Care Home

My father used Southlands for respite care. My parents were nervous about my father going in. Staff were very helpful on arrival. Caring and professional. Southlands Covid's secure measures were robust. Facilities were excellent. Room was spacious, had an ensuite bathroom/shower, and room was equipped to suit my father's needs. He was very well looked after during his stay. Visiting was possible. My father enjoyed his meals, especially the breakfast! We will need more respite care in the future, and my father will be residing at Southlands again soon.

What more can I say; thank you from the bottom of my heart.

The staff have been lovely, making my mother comfortable after returning from hospital, so thank you. It is still very difficult at the moment with the virus, but everyone works so hard to keep everyone safe.

My friend was very comforted by the care and kindness shown by the staff at Southlands. They were always friendly and welcoming. The establishment was spotlessly clean and well maintained, while the food was of a high standard. I shall always be grateful for the care and respect shown, which greatly alleviated, what in essence, was my friend's last few months.

Full marks from me!

When we looked around Southlands, we knew immediately it would be the happiest home for Dad to spend his twilight years. Dad lived so happily and content there for 4-years and created wonderful relationships with all of the staff and residents. It was a very pleasant place to visit, and we enjoyed spending time there as a family, also creating relationships with staff, residents and other visiting family members. Dad enjoyed all the activities in the home, especially the singers and joined in with the wonderful variety of activities that were provided. Because the building is so spacious, it feels like a hotel and there is plenty of room for everybody to relax and enjoy the surroundings, including the well-kept garden with an aviary full of brightly coloured budgies. Unfortunately, Dad passed away last year during Covid, and the staff made his final days so wonderful, allowing us into the home to be with him and say our goodbyes. We will never forget their kindness and compassion.

My last visit due to Covid was March 2020. The home was warm and inviting and we were greeted with the usual faces at reception. Regular activities are available for residents. Excellent meal choices available as well as regular coffees and gorgeous cake selections every afternoon. Surrounded by a beautiful garden with plenty of seating to admire the views on a warm, sunny day.

The care my mother is receiving is excellent. The staff are attentive, responsive and go out of their way to assist with her needs. The care home is always very clean, it is welcoming, has lots of good space for residents to use and a great garden. The variety of activities and residents' programme is truly impressive.

First time seeing Mum face to face since March 2020. She still seems happy in her own world. Have asked the staff countless times if they could cut Mums meals up, but still, she is struggling! Falls seem to be happening a lot more, but I'm kept informed and she seems non the worse. Staff all sounded happy and as attentive as always. Plenty of activities going on, and Mum gets her hair cut this week! Overall pleased.

My dad spent four very happy years at Southlands, in fact, he really came out of his shell whilst living there and participated in activities he would never normally have done. This was down the all the encouragement and love from the staff. The staff are the most wonderful and caring people, who create great relationships with the residents, which was extremely important to us. Their care and compassion during Dad's final weeks were outstanding; we all pulled together like one big family. I highly recommend Southlands to anybody who is considering care for their loved one.

Staff very helpful, constructive and have been supportive. My daughter has felt very safe there. We are still looking for alternative accommodation to suit her age group, but Southlands has been just so helpful. The work their care workers have put in during the pandemic is beyond belief. I do hope they get the recognition they deserve.

All the staff at Southlands have welcomed Mum into her new home. They arranged visits to her window and now into her room. They have phoned with regular updates and always have time to chat about her day. At a very difficult time, with the help of a live video tour, I felt I got to see enough of the home to make a decision for Mum. Mum is settled and happy receiving all the care that she needs.

I FaceTimed my brother while visiting Mum, so she loved chatting with her family. As I said goodbye, Mum turned to me and said, I have so enjoyed this morning.

My mum been at Southlands for just over 2-months and is very well cared for. All the staff who I have dealt with have been most helpful, courteous, very kind and understanding. Due to Covid restrictions, my first visit in person was only yesterday. I was very impressed with everything about the home. It was very welcoming and well-staffed. Nothing was too much trouble for all the staff. A very nice carer spent the time introducing herself as one of the people looking after my mum. Despite the disabilities and physical ailments my mum has, she was far more content and happy that I have seen her for ages. She had been struggling with various carer visits in her own home and is now so much more happy now she has formed relationships with dedicated staff, knowing this is now her home.

My mother spent five very happy years at Southlands. All the staff from cleaners to the nursing staff were kind and loving. I visited on a weekly basis, always made welcome as were other relatives and friends. Southlands provided a lot of entertainment encouraged residents to take part. It is also lucky to have a lovely garden, ideal for garden parties and fundraising events. 2020, a very difficult year, Southlands kept families well informed of changing circumstances. As the year progressed, Mums health was failing, and end of life was put into place during December. I was allowed to visit. Once again, I cannot praise the staff enough for their devotion and love they showed to Mum and me.

Nanna was diagnosed with Alzheimer’s in late 2017 and came to Southlands in 2018. She has been superbly cared for, ten socialisation element is brilliant, as she is such a people person, the activities provided help to stimulate her mind; bingo, arts and crafts, chocolate tasting, indoor bowling, film night, take away night; this was a very important consideration for our family given her gregarious personality and her diagnosis. The entertainment provided is also brilliant, ranging from singers and choirs coming in and putting on shows for the residents in the ballroom (nibbles and drinks are always served) to pantomimes as well as chair yoga, physiotherapy, therapeutic animals, church services, wine and cheese tasting (just to name a few). The staff are really what makes the place a ‘home’ for Nanna. Their patience, resilience and compassion are what we value most, not to mention they’re on-top fo the training game. Also, all the food is made from scratch, which is hard to come by!

Thank you.

Very high standard all round!

Thank you for taking care of my Mum through these difficult times. The staff are very helpful in letting you know how your loved ones are doing and are very accommodating with telephone calls, video calls or window visits. It is great to see photos of activities on Facebook and the residents looking well and happy. Great job everybody, thanks

We are so thankful for this, and I couldn’t recommend Southlands more highly.