Elm View Care Home

Moor Lane, Clevedon BS21 6EU

A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including nursing, respite, convalescence and palliative as well as Parkinson's care.

Situated in the popular town of Clevedon, this purpose built modern home provides warm and welcoming accommodation with comfortable rooms and beautiful gardens. All bedrooms are well-decorated and residents are welcome to personalise their surroundings.

Food is homemade and can be enjoyed in the elegant dining room or in the privacy of residents’ own bedrooms. All loved ones are made to feel welcome when visiting, and can join in with afternoon tea.

The activities programme is organised so that each residents’ tastes and abilities are accounted for. There are arts and crafts classes and a gardening club, as well as seasonally themed monthly events.

Group: Bupa Care Homes

Person in charge: Heather Squires (Home Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elm View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Elm View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Elm View Care Home is calculated as follows: ( (103 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.761 Points relating to the number of positive Reviews for Elm View Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.2 Target = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Elm View Care Home has a Review Score of 9.5 (9.455) from 12 Reviews


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elm View Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elm View Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My Mother who is 91, was taken ill and spent a week in hospital. She had to be discharged to a home, not back to her flat. Staff were conscientious, friendly and helpful. They have taken great pains to integrate her into the community. The nursing staff have also been very active and successful in organising GP's to control pain and other medical issues. Also good support and clarity from admin staff.

How likely would you be to recommend Elm View Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

Holly McGough, Customer Adviser at Elm View Care Home responded to this review on 17 May 2018:

Thank you for your review. We are pleased to hear about your mother's positive experience at Elm View. Our residents' health and wellbeing is our absolute priority and we appreciate your comments. We will share your views with the home's manager. The Bupa Customer Care Team.

From the time my mother checked in until the time she checked out, the whole experience was very good. The quality of care is of high standard. The food was very tasty, staff friendly, happy and polite. Elm View itself was clean and tidy,

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Stephen Rondel, Customer Adviser at Elm View Care Home responded to this review on 25 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We take pride in our care, cleanliness and friendliness.

I am writing this on behalf of my mother. There is one sister in particular that is very understanding helpful and caring, the only thing I find difficult is that the carers don't sort Mum's drinks out as much as I think they could do, as sometimes when I do go in to see Mum, drinks that I've done the day before are sometimes still there on her bedside table.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer Service Administrator at Elm View Care Home responded to this review on 20 Apr 2018:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Beautiful room, large well equipped and very clean. Staff are extremely helpful and very friendly, nothing is too much trouble. The food is also good. Would not hesitate to recommend this home.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Elm View Care Home responded to this review on 05 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

A delightful small care/nursing home. Excellent care. Considerate and supportive to resident and family.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer services administrator at Elm View Care Home responded to this review on 29 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

I left the hospital on the 5th January and moved to Elm View until the 12th January. The staff and carers treated me with utmost kindness and courtesy. Medically, I was cared for efficiently with staff patiently explaining all the steps to recovery. I would have no hesitation in returning to Elm View and recommending the staff and home to my friends.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Elm View Care Home responded to this review on 25 Jan 2018:

Thank you for your review. I hope that you are now fully recovered. It is so nice to hear that you enjoyed your stay with us and I hope that you will come and stay with us again for some respite care.

My mother-in-law has been a resident at Elm View for nearly [two/five] years, having been admitted for palliative care. The support and care she receives from all staff, on a daily basis, demonstrates true professionalism, real care and concern as well as a genuine interest in how she is. Should she require a doctor, she sees her within that day. Her medical needs are met, as well as her social and emotional ones. She loves the activities provided and looks forward to meeting with the other residents. A fantastic job by all.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Elm View Care Home responded to this review on 18 Jan 2018:

Thank you for your review. It is so lovely to hear that your mother in law is happy and enjoying the different things that are on offer for her and other residents. It must give you and your family peace of mind knowing that she is well cared for.

I have visited friends and relatives at the home for the last 4 years and am aware that the unit has struggled with staffing and other issues. However on my visit on 11th April I met my friend/patient in the day room. I was struck by the large number of staff about, creating a lively discussion group for the patients, and assistance for those too ill to help themselves.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Emily Wilson, Customer Service Administrator at Elm View Care Home responded to this review on 26 Apr 2017:

Thank you for your feedback, we really appreciate hearing improvements that our homes are making. The Bupa Customer Care Team.

Elm View creates a peaceful, warm and inviting atmosphere. All staff are friendly and approachable. It's always clean and the foyer gives an excellent impression of what is to come. I have been visiting my mum for over 3 years now and she is always happy and well-cared for. When she was 100 the staff created a very happy day for her and I would not hesitate to recommend Elm View. It's well respected in the town.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Emily Wilson, Customer Service Administrator at Elm View Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father was well looked after and very happy during his stay at Elm View. All the staff were so lovely, always cheerful and very caring. Pleasant surroundings. The home was always clean with a lovely garden. Lots of activities to keep everyone engaged. I would have no hesitation in recommending Elm View.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer servicies administrator at Elm View Care Home responded to this review on 09 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

This is a first class care home and is the best I have seen. The staff have been most helpful at all stages of our contact and my father's residence at the home. We are very fortunate that they have been able to accommodate my father on his discharge from hospital.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Elm View Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This was my husbands second stay for respite care. On arrival he was welcomed back and very soon settled in. It was clear that staff had noted any issues from his previous stay and had tried to make life easier for him (e.g. he had problems with the lift, so this time was able to have a room on the ground floor, easily accessible to lounge and dining room.) I left for my holiday secure in the knowledge he was being well cared for by excellent staff in a very pleasant environment.

How likely would you be to recommend Elm View Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Lydia Waller, Customer Service Administrator at Elm View Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Bed Vacancies

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

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Care Home Idol 2016

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