Elm View Care Home

On the whole, I have been very well looked after at Elm View. All the staff from the medical point of view and otherwise, have been very helpful. The entertainment for the residents has been excellent and enjoyable, and I hope they manage to find someone suitable for this position soon. It has been great to meet the other residents.

Apart from a few initial settling in problems, I can only say that the care and treatment I have received has been very, very good.

All staff very helpful and always cheerful. Food is excellent. My partner is cared for very well with makes me feel more relaxed.

Food is lovely. It is minced so he can eat it. Laundry some concerns about no trousers in his room sometimes when he has at least 9 pairs that are all marked. Activities are very good. All staff are friendly.

Widerie came to the previous home to carry out an assessment and made Mum feel completely at ease which I saw first hand. The staff seem very friendly and attentive to Mum's needs.

Activities varied and enjoyable for residents. Warm and comfy room and nice lounge and garden for both residents and visitors. Coffee machine a godsend!

There are good connections with the local GP practice and pharmacy which provide additional reassurance

The only thing that we had problems with was keeping mum's hearing aid working with new batteries; sadly, that problem is no longer an issue.

We were so impressed by the home manager at the residents/relatives meeting. She explained things well, making sure everyone could hear. She listened and gave people time and then she thought of ways to resolve any issues. We were also happy to hear that when Mum had a little fall, the staff were there within seconds. Thank you all. Your smiling happy faces make us feel welcome and reassured that Mum is in the best place she could be.

My parents seem settled and happy which is lovely. Thanks everyone - and I know if I do have any concerns that the staff are approachable.

Great eyebrows for my mum! Thank you. She looks very glam!!

Elm View is a wonderful nursing home. All the staff have been really caring and helpful. They could not have done any more. I want to thank all the staff for making the resident and us so welcome, at this hard time.

My father seems to be settling well, and the quality of food, cake etc is a great hit with him. Thank you all at Elm View for your ongoing care especially the manager, but also all the wonderful staff and admin.

We needed to get an assessment sorted to see if mum could get a chair supplied that would enable her to spend time out of bed safely and would also mean we could move her out of her room to the lounge, so that she could enjoy the activities. Mum has deteriorating needs so it needed to be assessed professionally. We initially thought this would take weeks or even months for a referral, but it was quickly sorted out for us and mum only waited a couple of weeks. She now has a chair suitable for her needs and that will definitely enhance her quality of life. Thank you to the managers in the home for sorting this so quickly.

What kind people who looked after my wife. Thank you so much. What impressed me and my family who visited the home on many occasions was so helpful. The nurses and general assistants were caring for her in her last days. We shall all. Fondly remember theses difficult times where kindness does especially, count.

Activities in the lounge are for a small number of residents who are able to access them. A nice activity would be for someone simply to visit the very frail and sit with them for companionship.

My mother has been a resident at Elm View for 4 years now and the care has been wonderful. The new manager is second to none. She is an amazing asset to the home and displays all the qualities one would wish for from a resident's and family member's perspective. She has time to listen, is kind and empathetic and is always willing to go that extra mile for both resident and their loved ones. A true professional, who is proactive, honest, trusted and considerate. Her staff are also superb - always smiling and welcoming. The home's recent refurbishment makes the place feel more homely.

My mother was very well looked after. The staff are amazing and the new manager can't do enough for us. Everything was very good.

From the moment we looked around we have found this a very welcoming and friendly place. The staff are kind and caring and we are very happy with the care my Mum is receiving. The garden area is delightful, and her room is bright and cheerful.

The care home is so welcoming. The smell when I visit is lovely. The staff that I have spoken to are always polite and smiling. Very clean. It's a joy to visit.