Elm View Care Home

Moor Lane, Clevedon BS21 6EU
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9.7 75 Reviews
  • Elm View Care Home, Clevedon
A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's care.

With a fresh new look for 2025, they've made improvements including full decoration with new furniture, fixtures and fittings in all communal areas and bedrooms.

Situated in the popular town of Clevedon, this purpose-built modern home provides warm and welcoming accommodation with comfortable rooms and beautiful gardens. All bedrooms are well-decorated and residents are welcome to personalise their surroundings.

Food is homemade and can be enjoyed in the elegant dining room or in the privacy of residents’ own bedrooms. All loved ones are made to feel welcome when visiting.

The activities programme is organised so that each residents’ tastes and abilities are accounted for. There are arts and crafts classes and a gardening club, as well as seasonally themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Elm View Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 43 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Boudet (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Elm View Care Home Reviews (75)

Total of 75, showing 61-75
9.7

Elm View Care Home has a Review Score of 9.7 (9.658) out of 10, based on 24 reviews in the last 2 years. Over all time Elm View Care Home has 75 reviews.

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Date Published

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Review from Stanley N (Respite Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Elm View for a week of respite care. Without exception, the staff treated me with friendly respect and consideration. Quite apart from aspects of care, such as nursing and food, they even offered me their technical expertise so that I was able to take advantage of the Wi-Fi connection and
enjoy some of the entertainment available from the internet.


I shall have no hesitation in recommending Elm View to any of my friends who may be looking for that little bit of extra TLC.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you for your kind words, Stanley. We are very happy to hear you had some quality TLC at Elm View, please don't be a stranger and drop by for a visit.

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Review from Eileen S (Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room was pleasant with an attractive view. The staff were friendly and competent. My stay was a pleasant break between a hospital stay and returning home.
My main complaint is that despite requests I was unable to receive communion during my 3 week stay. I feel this a distinct weakness on the
part of the home. I was assured before I left hospital that a priest visited regularly. (Once a year?) It also took 2 weeks plus before I was given the correct code to access Wi-Fi with family in Australia. Internet access is important to me.

Reply from Josephine Gaupholm, Customer Adviser at Elm View Care Home

Thank you for your review of Elm View Care Home. We are pleased to hear that overall you have had a pleasant stay and appreciate your comments regarding not being able to receive communion during your time there. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

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Review from Roy E (Respite Resident) assisted by family/friend published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for 11 days respite whilst my partner went on holiday.
I found it to be a very nice place to stay, with very friendly and helpful staff.
I will certainly come here again.
Highly recommend.

Reply from Josephine Gaupholm, Customer Adviser at Elm View Care Home

Thank you for your review of Elm View Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home and the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Sylvia B (Respite Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Elm View Care Home for convalescence after my discharge from hospital. My 10 days in Elm View Care Home, I was looked after very well. The staff were very kind and caring. All the meals excellent. All the care gave me a good start to return home.

Reply from Gabriella Mills, Customer Adviser at Elm View Care Home

Thank you for your review. We are pleased to hear that you have had a pleasant stay in Elm View while recovering from your hospital stay. We appreciate your comments of our staff and will share your review with the home's manager. The Bupa Customer Care Team.

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Review from Hazel S (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother who is 91, was taken ill and spent a week in hospital. She had to be discharged to a home, not back to her flat. Staff were conscientious, friendly and helpful. They have taken great pains to integrate her into the community. The nursing staff have also been very active and successful in organising
GP's to control pain and other medical issues. Also good support and clarity from admin staff.

Reply from Holly McGough, Customer Adviser at Elm View Care Home

Thank you for your review. We are pleased to hear about your mother's positive experience at Elm View. Our residents' health and wellbeing is our absolute priority and we appreciate your comments. We will share your views with the home's manager. The Bupa Customer Care Team.

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Review from Kim B (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my mother checked in until the time she checked out, the whole experience was very good. The quality of care is of high standard. The food was very tasty, staff friendly, happy and polite. Elm View itself was clean and tidy,

Reply from Stephen Rondel, Customer Adviser at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We take pride in our care, cleanliness and friendliness.

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Review from John P (Resident) assisted by family/friend published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful room, large well equipped and very clean. Staff are extremely helpful and very friendly, nothing is too much trouble. The food is also good. Would not hesitate to recommend this home.

Reply from Jayne Duck, Customer services administrator at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Judy H (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A delightful small care/nursing home. Excellent care. Considerate and supportive to resident and family.

Reply from Jayne Duck, Customer services administrator at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Sheila R (Respite Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I left the hospital on the 5th January and moved to Elm View until the 12th January. The staff and carers treated me with utmost kindness and courtesy. Medically, I was cared for efficiently with staff patiently explaining all the steps to recovery. I would have no hesitation in returning to Elm View
and recommending the staff and home to my friends.

Reply from Jayne Duck, Customer Services Administrator at Elm View Care Home

Thank you for your review. I hope that you are now fully recovered. It is so nice to hear that you enjoyed your stay with us and I hope that you will come and stay with us again for some respite care.

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Review from Maria P (Daughter-in-law of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Elm View for nearly [two/five] years, having been admitted for palliative care. The support and care she receives from all staff, on a daily basis, demonstrates true professionalism, real care and concern as well as a genuine interest in how she is. Should she
require a doctor, she sees her within that day. Her medical needs are met, as well as her social and emotional ones. She loves the activities provided and looks forward to meeting with the other residents. A fantastic job by all.

Reply from Jayne Duck, Customer services administrator at Elm View Care Home

Thank you for your review. It is so lovely to hear that your mother in law is happy and enjoying the different things that are on offer for her and other residents. It must give you and your family peace of mind knowing that she is well cared for.

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Review from Michael A (Friend of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited friends and relatives at the home for the last 4 years and am aware that the unit has struggled with staffing and other issues. However on my visit on 11th April I met my friend/patient in the day room. I was struck by the large number of staff about, creating a lively discussion group
for the patients, and assistance for those too ill to help themselves.

Reply from Emily Wilson, Customer Service Administrator at Elm View Care Home

Thank you for your feedback, we really appreciate hearing improvements that our homes are making. The Bupa Customer Care Team.

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Review from Rob F (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elm View creates a peaceful, warm and inviting atmosphere. All staff are friendly and approachable. It's always clean and the foyer gives an excellent impression of what is to come. I have been visiting my mum for over 3 years now and she is always happy and well-cared for. When she was 100 the staff
created a very happy day for her and I would not hesitate to recommend Elm View. It's well respected in the town.

Reply from Emily Wilson, Customer Service Administrator at Elm View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from K H (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was well looked after and very happy during his stay at Elm View. All the staff were so lovely, always cheerful and very caring. Pleasant surroundings. The home was always clean with a lovely garden. Lots of activities to keep everyone engaged. I would have no hesitation in recommending Elm
View.

Reply from Jayne Duck, Customer servicies administrator at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Geoffrey (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a first class care home and is the best I have seen. The staff have been most helpful at all stages of our contact and my father's residence at the home. We are very fortunate that they have been able to accommodate my father on his discharge from hospital.

Reply from Rose Pickering, Customer Service Administrator at Elm View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jean (Wife of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my husbands second stay for respite care. On arrival he was welcomed back and very soon settled in. It was clear that staff had noted any issues from his previous stay and had tried to make life easier for him (e.g. he had problems with the lift, so this time was able to have a room on the
ground floor, easily accessible to lounge and dining room.) I left for my holiday secure in the knowledge he was being well cared for by excellent staff in a very pleasant environment.

Reply from Lydia Waller, Customer Service Administrator at Elm View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Elm View Care Home is calculated as follows: ( (195 Excellents x 5) + (67 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 275 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elm View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 30 Jul 2025

For information about bed vacancies please call the home who will be happy to assist.

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Awards / Recognitions (7)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm View Care Home to verify any information. View our terms and conditions. Elm View Care Home has an Enhanced Service - more info.