Elm View Care Home

Moor Lane, Clevedon BS21 6EU
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9.7 75 Reviews
  • Elm View Care Home, Clevedon
A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's care.

With a fresh new look for 2025, they've made improvements including full decoration with new furniture, fixtures and fittings in all communal areas and bedrooms.

Situated in the popular town of Clevedon, this purpose-built modern home provides warm and welcoming accommodation with comfortable rooms and beautiful gardens. All bedrooms are well-decorated and residents are welcome to personalise their surroundings.

Food is homemade and can be enjoyed in the elegant dining room or in the privacy of residents’ own bedrooms. All loved ones are made to feel welcome when visiting.

The activities programme is organised so that each residents’ tastes and abilities are accounted for. There are arts and crafts classes and a gardening club, as well as seasonally themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Elm View Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 43 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Boudet (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)

Elm View Care Home Reviews (75)

Total of 75, showing 41-60
9.7

Elm View Care Home has a Review Score of 9.7 (9.658) out of 10, based on 24 reviews in the last 2 years. Over all time Elm View Care Home has 75 reviews.

Overall Experience

  • 58
  • 15
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Date Published

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Review from Ann M (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all members of staff caring and friendly. Particularly through these difficult times. Cannot fault them on their professionalism.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm View Care Home

Thank you for your review. It is always lovely to hear our staff being described as caring and friendly.

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Review from Angela S (Friend of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a close friend and very regular visitor to your resident, I have always found the staff friendly and helpful and am treated as a relative to my dear friend, who has no children. My friend, in your care, is clearly well cared for and respected. It's always a joy to visit the home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm View Care Home

Thank you so much for your lovely words, we really appreciate you taking the time to leave us your kind feedback. We are so pleased that you're happy with the care your friend is receiving at our home.

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Review from Suzanne M (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home who looks after their residents as if they are family. My mum has gone from strength to strength whilst at this home and it is all down to their wonderful care and the love they give her.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm View Care Home

Thank you so much for your incredibly kind words, we really appreciate you sharing your lovely feedback with us. We are so pleased that you're happy with the love and care we are providing for your Mum. Please let us know if there is anything more we can do to make her stay with us as comfortable as possible.

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Review from Lynda J (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for approximately four years now, I'm very happy with the care she receives even through difficult times the staff are always smiling. The home is very light and airy with plenty of space, the entertainment that gets laid on is always good. Mum really likes the food as well which
is great.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm View Care Home

Thank you for your lovely feedback, we appreciate it so much. We are so pleased that you are happy with the services we are providing, and that your Mum is enjoying her stay with us.

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Review from M V (Wife of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has extreme needs which are well met at Elm view. Any issues relating to his care that arise from time to time are listened to and swiftly dealt with. He feels confident and secure and wished to thank those carers and other staff who go out of their way to bring him joy. He has every confidence
in the established nursing team who with the others mentioned have given him a life expectancy above what was ever imagined possible. Our thanks to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.

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Review from D F (Cousin of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I can thoroughly recommend Elm View, it is always clean and tidy when I visit, as is my cousin, and she seems very happy with all of the staff. She is well looked after and we are generally offered a cup of tea and a piece of cake when visiting. I do feel she spends a lot of time on her own in her room,
as she has always been a friendly person and has enjoyed company.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you for your kind words. Our resident’s health and well being is an absolute priority so will certainly pass your comments on to the care home manager.

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Review from A M (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all members of staff kind and caring to residents. No problem too big for them to solve.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from F M (Niece of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has COPD. During this coronavirus pandemic, she has to isolate in her room. This is a very lonely shrinking world that she now has to live in. The staff have done all they can to make her life as easy and pleasant as they can. We even managed to have a face to face chat over 2hrs through glass
doors - that cheered us both up. My auntie has issues with her toileting and this sometimes can be an issue for her - speed is of the essence which isn't always achievable.

Reply from Emily Wilson, Customer Services Adviser at Elm View Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your Auntie in our care. Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Hopefully, you can see her properly soon. Please let us know if there is anything else, we can do to help.

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Review from P P (Niece of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly greeting. Good to see the familiar staff. Good communication over the covid-19 situation.

Reply from Emily Wilson, Customer Services Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for trusting us with your loved one’s care.

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Review from P C (Son of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Elm View in April from hospital after a hip operation. She had fallen in her care home which was unable to provide the necessary nursing care. She had not been tested for coronavirus and had to be kept in isolation for two weeks.
No family visit has yet been possible so the
judgements made here rest in part on local knowledge and local reputation. Her immediate family are both local and abroad. Elm View has kept in touch with us and telephone contact has been good.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.

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Review from E C (Resident) assisted by family/friend published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Elm View I was greeted by a care helper that I remembered from one of my previous respite visits and she remembered me. I soon met others that I knew. My room was small and cleaned, together with the bathroom, daily with bins emptied and towels changed. Meals were plentiful and varied
but I did find that the vegetables tended to be overcooked. I assume that they were easier to eat for a number of the residents. I often ate in my room as I found eating at a table with several other people when few or no words were spoken rather disconcerting. On numerous occasions, I met two women in the garden or lounge and enjoyed long chats. In the afternoon various activities were arranged with two musical concerts being particularly enjoyable. Excellent. All members of the care and medical staff were always professionally and socially great.
I found them all easy and interesting to talk to. I always felt completely safe from the current virus.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Paul R (Son of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No experience of any other homes, other than the news and anecdotes, but for this one the staff are communicative, helpful, caring, largely conscientious and competent. Facilities are good and clean.
Sometimes procedures for writing up care duties are not carried out consistently and sometimes the
regime for care (movement, bed turning etc) slides. Sometimes also comments in the records regarding our mum's understanding of her surroundings, of what is happening to her, or said to her, are very misleading (by being too optimistic, crediting her with more awareness than she has), but they are the only negatives.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We will discuss your feedback with the home’s manager to help us continually improve our service, thank you.

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Review from V E (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always there to help.

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Review from B B (Son-in-law of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law has been admitted she has over the years been well cared for. She has been happy and now as she is in extremely poor health even more cared for. As I live some 2 hundred miles distance I have been kept aware of both her and the general situation by the staff on a regular basis.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do for you or your family.

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Review from Neil D (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my father so well over the past year. I felt the team at Elm View genuinely cared about him.
He celebrated his 94th birthday at Elm View in May and was made to feel very special. Even during this difficult time, we were in regular contact with him via WhatsApp and Facetime,
etc.
Thank you again.

Reply from Emily Wilson, Customer Services Adviser at Elm View Care Home

We really appreciate you taking the time to share your lovely comments regarding Elm View Care Home. We are so pleased to hear you are happy with the care your Father is receiving, and he enjoyed his special day. Please let us know if there is anything else we can do for you or your family.

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Review from David S (Husband of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last two years I have seen the love and care that has been shown to my wife. I cannot praise the home and the staff highly enough.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We are very happy to hear you can feel at ease with your wife in our care, thank you for the kind words.

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Review from J M (Niece of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident for nearly 3 years. The staff have always been amazing with him going above and beyond to make him happy and settled. Sadly he recently passed away. It was so difficult for us all because of Lockdown, however, the staff have been fantastic, phoning us and making sure he got to
speak to us regularly. It was a massive comfort to know that other people who loved and cared for him as we did were with him at the end of his life.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from J M (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Elm View for almost 4 years, she has always been very happy there. The staff are more like family. She takes part in all of the activities some have even been created for her. The choir which she was asked to help run has been a success, not just for her but the other
residents and staff. We have recommended this home to many people.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Julia K (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elm View is a warm and wonderful home. My mother and mother-in-law have been residents here for over three and two years respectively.
All the staff are kind, attentive and professional, and we’ve shared many laughs together.
Knowing this has been a great source of comfort to me and my family, particularly
during the recent weeks of confinement due to the Covid virus.
I know that both my mum and mum-in-law are in the best of places - sheltered from harm and cared for by devoted, loyal and cheerful carers.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

We are very happy to hear you can feel at ease with your mother-in-law in our care. Thank you for such lovely feedback.

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Review from Imy P (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my husband has dementia, I, as his wife and carer, can confirm that my husband had a very happy 11 nights stay at Elm View. He praised the caring and loving attitude towards him. Due to his illness, he did not remember many details except the kindness of the staff and the excellent chef who, obviously,
produced food which he loved.

Reply from Greta Narbutaityte, Customer Adviser at Elm View Care Home

Thank you Imy, for leaving such a sincere message. Please let us know if there is anything else we can do to help you through such a difficult time.

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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Elm View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Elm View Care Home is calculated as follows: ( (195 Excellents x 5) + (67 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 275 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elm View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 30 Jul 2025

For information about bed vacancies please call the home who will be happy to assist.

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Awards / Recognitions (7)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm View Care Home to verify any information. View our terms and conditions. Elm View Care Home has an Enhanced Service - more info.