72 Nore Road, Portishead, Bristol BS20 8DU
*****3 weeks for the price of 2 for stays booked by 31 May 2018 and started by 31 July 2018. Terms and conditions apply, call for details*****
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans including nursing, palliative, Parkinson's care and young physically disabled care.
Situated close to the coast not far from the seaside town of Clevedon, the home boasts wonderful views of the Bristol Channel and the hills of Wales. The property has large gardens for residents to enjoy, while a modern interior offers residents comfortable accommodation. All bedrooms are ensuite and some have views of the pretty gardens.
The chef works hard to ensure that the tastes and dietary requirements of each resident are met and that meal times are a tasty and enjoyable occasion.
Residents can continue their passions and hobbies within the home setting, or even take part in new groups for reading, gardening, painting or cookery that take place throughout the year at the home. Residents can also benefit from an onsite salon and visiting mobile library.
Group: Bupa Care Homes
Person in charge: Lynne Millward (Home Manager)
Local Authority / Social Services: North Somerset District Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Head/Brain Injury • Huntington's Disease • Parkinson's Disease
Admission Information: Ages 65+.
Single Rooms: 48
Rooms with ensuite WC: 45
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Norewood Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Norewood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Norewood Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.469 for Norewood Lodge Care Home is calculated as follows: ( (130 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 213 Ratings = 4.469
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Norewood Lodge Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Norewood Lodge Care Home has a Review Score of 9.5 (9.469) from 18 Reviews
Review submitted from a Postal Card by Alison B (Daughter of Resident) on Thursday 10 May 2018. Relates to April 2018.
I cannot fault Norwood Lodge Care Home during the period that my father was a resident. He was welcomed, cared for and supported through all the stages of his time there.
He was treated with the utmost dignity during the last few days of his life, allowing for a comfortable and pain-free end.
The staff were wonderful and I know that he was extremely grateful for everything that they did for him.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Natalie Krisman, Customer Service Advisor at Norewood Lodge Care Home responded to this review on 10 May 2018:
Thank you for your review and I am sorry for your loss. I am pleased to hear that you have had a positive experience with our home.
Review submitted from a Postal Card by Nick L (Grandson of Resident) on Wednesday 18 April 2018. Relates to March 2018.
My grandmother stayed here due to my grandfather passing away. Gran was made to feel extremely safe and cared for and supported as she had been separated from her husband of 72 years together. I would recommend this care home to everyone and anyone.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Stephen Rondel, Customer Adviser at Norewood Lodge Care Home responded to this review on 24 Apr 2018:
Thank you for your review. We are pleased to hear about your grandmother's positive experience during a difficult period in her life. All the best to you and your family.
Review submitted from a Postal Card by Cheryl V (Daughter of Resident) on Friday 6 April 2018. Relates to March 2018.
Dad, myself and my sister were treated fantastically. The love and care they gave to all of us were amazing. All the staff looked after us, checking on us. At the end, dad was given respect and dignity. What more can we ask?
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Norewood Lodge Care Home responded to this review on 10 Apr 2018:
So sorry to hear of your loss. Please accept our condolences. Thank you for your review and such kind words.
Review submitted from a Postal Card by Marguerite Mary S (Respite Resident) on Tuesday 20 February 2018. Relates to February 2018.
I spent ten happy days at Norewood Lodge Care Home following the month of January in hospital. I had a very pleasant, bright room overlooking the garden and the river estuary and it gave me great pleasure to watch the different kinds of craft sailing down to the sea when the tide was on the turn.
The staff at the home were invariably efficient, prompt to respond, friendly, cheerful and very polite. They all deserve a credit and a big "thank you", particularly the ones who gave me a shower and washed my hair. When I first arrived I was suffering from nausea and a reflux problem which lasted for 2/3 days so I was grateful that a qualified nurse was on hand and able to help right from the start. In addition, the food looked so good and smelled so delicious that my appetite was tempted back and I was soon tucking away three good meals a day. The homemade soup was especially delicious and the chef deserves a rosette/gold star.
My visitors were impressed to be greeted at the door and escorted to my room. Also by the bright and airy activities/sitting room and where we enjoyed a film/watching the rugby/a quiz - something was organised every day. I especially enjoyed the community hymn singing in the dining room revisiting all the old favourites. Another big plus was the general atmosphere, all the rooms, both public and individual smelled clean and fresh - a big tick in the box from me.
No criticisms - if I were a resident, I would take a good reading lamp as the ceiling lights were inadequate for bookworms struggling with small print.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Norewood Lodge Care Home responded to this review on 21 Feb 2018:
Thank you for your review and kind words. I'm so pleased to hear that you enjoyed your stay with us and hope that you are now back in good health.
Review submitted from a Postal Card by Terry E (Respite Resident) on Wednesday 17 January 2018. Relates to September 2017.
I have been going into Norewood Lodge for respite care for the last 7 years and all the staff are wonderful and really know me very well.
I love them and can't wait for my next visit over Christmas this year.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Norewood Lodge Care Home responded to this review on 17 Jan 2018:
Thank you for your review and lovely words about our staff. I'm so glad to hear that you enjoy your stay's with us and hope to see you again soon.
Review submitted from a Postal Card by Lorraine H (Daughter of Resident) on Thursday 11 January 2018. Relates to November 2017.
I would recommend Norewood Lodge as I find the staff to be warm and welcoming. The rooms are clean and bright and my father tells me that the meals are good. The general atmosphere of Norewood Lodge is cheery and it seems to be a nice place to be if you have to be in a care home. My father has a fabulous room for his two-week respite stay.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Norewood Lodge Care Home responded to this review on 12 Jan 2018:
Thank you for your review. I'm so glad to hear that your father enjoyed his stay with us and hope that he will visit us again for some respite care.
Review submitted from a Postal Card by Paul W (Friend of Resident) on Wednesday 3 January 2018. Relates to November 2017.
Clean, light environment. Friendly, helpful and professional staff.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Norewood Lodge Care Home responded to this review on 04 Jan 2018:
Thank you for your review and kind words.
Review submitted from a Postal Card by V M (Partner of Resident) on Wednesday 16 August 2017. Relates to July 2017.
We were greeted by very friendly and helpful staff. A beautiful home. A room with a lovely view. Nursing staff very kind. The residents are very friendly, a good atmosphere. Visitors always welcome. Wish it was not so expensive.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Norewood Lodge Care Home responded to this review on 17 Aug 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by M S (Daughter of Resident) on Monday 24 July 2017. Relates to July 2017.
My mother is aged 100 years and had been in Norewood Lodge for 5 years. I cannot fault the care she has received. The home has a very friendly atmosphere and the staff are kind and considerate.
Whenever there is a change in my mother's condition, the staff communicate with me straight away.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer services administator at Norewood Lodge Care Home responded to this review on 25 Jul 2017:
Thank you for your review. I'm sure you have peace of mind knowing that your mum is looked after with great care and if any thing was to change you would be informed straight away.
Review submitted from a Postal Card by Gwendoline B (Resident) on Wednesday 19 July 2017. Relates to July 2017.
I have been at Norewood Lodge Care Home for over two years now and I can honestly say I am happy. I have all the care I need, the staff are friendly and I can laugh with them. There is always something happening in the afternoons which I love to join in with if my body lets me. I also enjoy the meals, although I can be a fussy eater the kitchen staff do not mind.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Emily Wilson, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 20 Jul 2017:
Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are happy with the care you're receiving and Norewood Lodge in general. The Bupa Customer Care Team.
Review submitted from a Postal Card by Mary S (Resident) on Tuesday 2 May 2017. Relates to April 2017.
I feel I have been very well treated here. It is clean, warm, well fed and we are well cared for.
Thank you to all the staff. I would be happy to recommend the care home to anyone.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer srevices administrator at Norewood Lodge Care Home responded to this review on 02 May 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Anthony S (Nephew of Resident) on Thursday 13 April 2017. Relates to April 2017.
My aunt has been in the care for the last 15 months. She has been looked after very well and the staff look after her very well. On a personal note I have found all the staff very helpful to me, nothing seems too much trouble.
How likely would you be to recommend Norewood Lodge Care Home? Likely
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Emily Wilson, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 19 Apr 2017:
Thank you for sharing your lovely review with us, we really appreciate your feedback. I am pleased to hear that you are happy by the care and support the home are providing for both you and your Aunt. The Bupa Customer Care Team.
Review submitted from a Website Submission by S G (Son of Resident) on Thursday 1 December 2016. Relates to December 2016.
I had concerns when I was obliged to put my mother into care 3 years ago after an accident, which meant she could no longer look after herself. The fact that she is now aged 102, happy and healthy is a tribute to the care she has since received at Norewood Lodge.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Jayne Duck, Customer Sevices Administrator at Norewood Lodge Care Home responded to this review on 02 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Website Submission by David N (Son of Resident) on Thursday 17 November 2016. Relates to November 2016.
My Mother has been at Norewood Lodge for nearly 5 years. She is content, happy and has received excellent care from the beginning. Whist the standards are high it is the care she receives from the staff which makes Norewood special.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Sarah S (Daughter of Resident) on Monday 24 October 2016. Relates to September 2016.
My mother's stay at this home was appalling and I only write this review in the hope that it helps others avoid the same distress. Ensure that the person who visits you writes down your needs as you explain them and make sure you cover everything even if not asked. For example; if you mention you have a sore back, do you want to be woken and turned several times during the night? Do you need a walker or any other adaptation? If so you will have to take yours with you.
Check that your medicines all have their use by dates still on them, else they can't be given. Don't accept an 'arrive anytime' invitation unless you don't mind them being too busy to settle you in. If you want a clock or a softer light than the bright ceiling lights, take them with you.
They say they have taken these points on board, so hopefully, no one will have to suffer like my mother again.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Unlikely
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Lydia Waller, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 06 Nov 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
Review submitted from a Postal Card by Doris W (Wife of Resident) on Monday 17 October 2016. Relates to October 2016.
During the 9 months my husband was a resident at Norwood Lodge, with vascular dementia and unable to walk, my family and I could not fault the care he was given. From the cleaners, maintenance staff, carers, nurses, admin staff to the manager; all of whom were there for his entire stay. Both he and I were treated with great respect and care, I visited him every day. When he was very close to death, I was phoned that evening by the nurse, and stayed with him until he died. Both of us were shown such kindness.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 20 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
Review submitted from a Postal Card by Catherine M (Wife of Resident) on Wednesday 14 September 2016. Relates to September 2016.
This is the second time my husband has had respite care at Norewood Lodge. His care was excellent. He has so many needs following a major stroke and totally dependent on carers. Staff were exceptional, very professional. noting any concerns and informing me.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Rachel Elliott, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 16 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Sue R (Daughter of Resident) on Monday 13 June 2016. Relates to June 2016.
I always felt that dad had an arm around his shoulder while he was a resident at Norewood Lodge. I always found the staff very kind and caring.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 13 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Norewood Lodge Care Home