Norewood Lodge Care Home

72 Nore Road, Portishead, Bristol BS20 8DU
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9.8 64 Reviews
  • Norewood Lodge Care Home, Bristol
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans to anyone over 50 including residential, nursing, palliative and convalescence care.

Situated close to the coast not far from the seaside town of Clevedon, the home boasts wonderful views of the Bristol Channel and the hills of Wales. The property has large gardens for residents to enjoy, while a modern interior offers residents comfortable accommodation. All bedrooms are en suite and some have views of the pretty gardens.

The chef works hard to ensure that the tastes and dietary requirements of each resident are met and that meal times are a tasty and enjoyable occasion.

Residents can continue their passions and hobbies within the home setting, or even take part in new groups for reading, gardening, painting or cookery that take place throughout the year at the home. Residents can also benefit from an onsite salon and visiting mobile library.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Norewood Lodge Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pamela Arnsmeyer (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (1)

Norewood Lodge Care Home Reviews (64)

Total of 64, showing 1-20
9.8

Norewood Lodge Care Home has a Review Score of 9.8 (9.766) out of 10, based on 18 reviews in the last 2 years. Over all time Norewood Lodge Care Home has 64 reviews.

Overall Experience

  • 53
  • 8
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  • 0
  • 2

Date Published

64
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Review from J R (Daughter of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we can not speak highly enough of the care that my father received in the last days of his life. He was treated with tenderness & dignity by every single member of staff. That same level of care was extended to the whole family as we visited our father during this time. An uplifting and
reassuring experience in the most distressing of circumstances. Thank you.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can felt at ease with your father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from D L (Daughter of Resident) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Norewood Lodge for the last 6 months of his life.
I always felt safe in the knowledge that when we weren't There, The Staff would take good care of him.
Everyone was always welcoming, kind and patient. Someone was always on hand to help with a hug and a smile.

Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home

We appreciate you taking the time to leave us your comments. It's really encouraging to know you could feel at ease with your Dad in our home, and we hope you can look back on this period of time knowing he recieved the best care possible. We are sorry to hear of your loss, and thank you for trusting us with your Dad's final months.

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Review from Lisanne S (Daughter of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly kind and caring towards my father and exceptionally helpful towards myself. Thank you all for all you do for him!

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Father in our care.

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Review from S M (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Norewood Lodge for 7 months now and the care she has received has been excellent. Lovely staff who are always friendly and easer to assist. Although everywhere is clean and tidy the building and decoration is in need of refurbishment which hopefully will be carried out
this year as it looks tired and dated.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make mum's stay as comfortable as possible. We will discuss your feedback regarding the areas that could be improved with the home's manager to help them continually improve their service.

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Review from C F (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the care provided to my mother for what turned out to be the final three weeks of her life. The level of care and support was exceptional; The staff were kind, supportive to her, and friendly towards her friends and family members too. At all times treating her with dignity and respect.
I really cannot praise the facilities and the team there highly enough. A difficult and distressing time was made as comfortable as it could be.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review from I L (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Norewood Lodge for over a year and has been well looked after. Thank goodness for Norwood Lodge! The staff are all so kind and friendly. Mum never planned to go into a nursing home, but Norwood Lodge has done a good job of looking after Mum. Thank you.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is so wonderful to hear that your mum is being cared for and well looked after and that you can feel at ease with your mum in our care. We hope Norewood Lodge care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from S H (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although Mum was well looked after she was quite lonely at times due to her poor hearing and eyesight. She is also an extremely early riser and this did not fit in with the routine. She enjoyed most of the afternoon entertainment. I thought the food was pretty good.

Reply from Rosie Smith, Customer Advisor at Norewood Lodge Care Home

Hello and thank you for taking the time to leave a review for the staff at Norewood Lodge Care Home. We are happy to hear that Mum was looked after within the home and will bear your comments in mind for future care. Best wishes.

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Review from P N (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have had a better place with excellent staff. They looked after my Mother as she passed away.
They (the staff) put everyone who visited Mum at ease and treated Mum as if she were their own Mother/Grandmother.
Highly recommend Norewood Lodge.

Reply from Maria Ricketts, Customer Care Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Pauline V (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Norewood Lodge and its wonderful staff highly enough. My father was bed-bound and had to be hoisted twice daily between his bed and armchair, which the staff did willingly and cheerfully. My father, although physically incapacitated, was mentally acute and interacted with the staff,
although he chose to have little contact with the other residents. He had his books, letters and poetry and was very content with that. When Southmead Hospital put him on their 'purple butterfly' pathway, he requested to be returned to Norewood Lodge, to end his days with his 'other family', and they looked after him with love and care.

Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words, it is really wonderful to hear your father felt so comfortable and well-cared for at our Norewood Lodge home. It's an honour that he chose to come back to us for his final days, and we hope it is a comfort to know he felt like a part of our Bupa family. We are saddened to hear about your loss and hope you are able to look back on this experience knowing he received the best possible care.

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Review from Karen W (Sister of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was quite shy and retiring, after living alone for a long time. After two weeks of respite care in Norewood Lodge, much to my relief he requested to stay permanently. The staff are excellent and have gently coaxed him into joining in and are making his last days really enjoyable. I can't
praise them enough.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care and it is lovely to hear that he is starting to join in more and starting to enjoy himself at Norewood Lodge. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.

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Review from C B (Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, even though the staff can be very busy or just not enough. Good, kind staff. Food is also good. Nice views.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

Thank you for your feedback. It is nice to hear you find all our staff to be kind and that you enjoy the food. Thank you again for your review.

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Review from Lynda P (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum moved into Norewood Lodge in August 2021, initially for respite care but she soon decided to stay. She felt safe, and content and having both nurses and carers available 24/7 gave her and us the reassurance needed. Mum adapted quickly to her new surroundings. She loved watching the ships
go up the channel and joined in afternoon activities. Particularly enjoying the quizzes, weekly armchair exercises and the bingo of course. The prizes kept her in hand cream and snacks all week! Mum made some friends during her 2.5-year stay. One of the carers acted as her plus one at her grandson's wedding and completely supported her during the data enabling the rest of the family to enjoy both the day and Mum's company. The care at Norewood is second to none. Thanks, team Norewood.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.

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Review from John S (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No matter how made, a decision for a loved one to move into a care home is very difficult. Both my parents spent the final part of their long lives in separate periods in Norewood Lodge in Portishead; my mother between November 2019 and her passing in July 2022, and my father in the final six months
of his life in 2023. The staff at Norewood Lodge treated both my parents with great dignity and went out of their way to ensure that they were comfortable and that all their needs were met - for my father this included putting him to bed between 5 pm and 6 pm and delivering his daily porridge at 6 am. Their rooms were spacious and airy - my father’s room looked across the Bristol Channel to the Welsh coast. Although it was sometimes difficult seeing both our parents in the late evening of their lives, the staff of Norewood Lodge went above and beyond in ensuring that their final days were in a secure and caring environment. My brother and I shall always remember Norewood Lodge with affection.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your parents received the best possible care.

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Review from Lesley T (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Mum's five years at Norewood Lodge she received excellent and compassionate care. All the staff were attentive and caring and, as her mobility decreased, all her nursing needs were met with a smile.
The reception staff were always welcoming to us, happy to talk and nothing was too much trouble
if a problem arose. The catering staff offered good food and managed Mum's diet well.
Mum died peacefully with family and staff at her bedside. We were given as much time as we needed with her and our privacy was respected. Our grateful thanks go to all the staff.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are sorry for your loss. We hope Norewood Lodge Care Home did everything possible to make her stay as comfortable and enjoyable as possible and we were glad to help you and your family through such a difficult time. We hope you all feel like part of our Norewood Lodge family. Hopefully you will go away from this feeling like your mum received the best possible care.

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Review from R T (Son of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Norewood Lodge for the last three months of her life. We couldn't want for better care. Sympathetic care and understanding, it was excellent. My mother enjoyed the meals immensely, giving her pleasure and nourishment. The nursing staff were very professional, attending to
her medical needs and reducing her discomfort as required. I would not hesitate to recommend Norewood Lodge.

Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are pleased to hear that Norewood Lodge did everything possible to ensure your mother was looked after and cared for. It is always nice to hear words like 'professional' and 'sympathetic' being used to describe our care. Thank you for choosing Norewood Lodge for your stay.

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Review from G S (Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and have seen me through a very difficult period in my life. I will forever be grateful to them. Very highly recommend.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “very helpful” being used to describe our care by our residents. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Paul M (Son of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved Mum into Norewood House in June 2021. I looked at many care home in the locality and Norewood House ticked all the boxes.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. Thank you for choosing Norewood Lodge Care Home for your stay.

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Review from R R (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a very nice home. Mum is happy here and the staff are very helpful and kind. Reception and management are always up for a chat if I have any problems with regards to Mum's health and well-being.

Reply from Eden Tomlinson, Customer Service Adviser at Norewood Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing her with the best possible care.

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Review from Nicola M (Niece of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with this care home. Attention to detail is amazing. The staff are so kind and attentive to all residents.
I fully recommend this care home.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like “kind” and “attentive” being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Elizabeth B (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness of everyone at Norewood Lodge Care Home have been much appreciated, moving in is purely for geographical reasons.

Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “care” and “kindness” being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Norewood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Norewood Lodge Care Home is calculated as follows: ( (169 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 209 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norewood Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

A variety of rooms available from their size and window view. We have top quality nursing facilities at this home, with rooms extremely capable of different requirements.

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Awards / Recognitions (7)

Meet the Team (1)

Richard

Richard Hier

Job Title: Regional Support Manager

Joined: 2015

I am currently a regional support manager and the registered home manager of Norewood Lodge Care Home. I have worked for Bupa since 2015 in a number of roles and joined Norewood Lodge in December 2023.


I first qualified as a registered nurse in 2012 and I worked in a number of NHS hospitals before I joined Bupa. I worked in neurosurgery and neuro rehab and cared for adults with cognitive impairment and brain injury.


I really found this rewarding and when I was presented with an opportunity to be the clinical lead of a large Bupa care home where I could apply my interest in caring for people with cognitive impairment to those who live in care homes, I jumped at the chance. I soon realised that I thrived in leading a team to deliver positive outcomes for our residents and haven’t looked back since.


What I enjoy the most is leading a team to deliver great outcomes for our residents. It’s the little things that make a resident’s day that I find the most rewarding. I also really enjoy being part of the Bupa team. We are all so well connected which means there is always support on hand and creates a feeling of security and honesty.


Outside of work, I live locally in Portishead and I have 2 daughters. I also like to try and keep fit and healthy.

Frequently Asked Questions about Norewood Lodge Care Home

What types of Care is Norewood Lodge Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norewood Lodge Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Norewood Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Norewood Lodge Care Home to the centre of Bristol?

9.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norewood Lodge Care Home to verify any information. View our terms and conditions. Norewood Lodge Care Home has an Enhanced Service - more info.