72 Nore Road, Portishead, Bristol BS20 8DU
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans including nursing, palliative, Parkinson's care and young physically disabled care.
Situated close to the coast not far from the seaside town of Clevedon, the home boasts wonderful views of the Bristol Channel and the hills of Wales. The property has large gardens for residents to enjoy, while a modern interior offers residents comfortable accommodation. All bedrooms are ensuite and some have views of the pretty gardens.
The chef works hard to ensure that the tastes and dietary requirements of each resident are met and that meal times are a tasty and enjoyable occasion.
Residents can continue their passions and hobbies within the home setting, or even take part in new groups for reading, gardening, painting or cookery that take place throughout the year at the home. Residents can also benefit from an onsite salon and visiting mobile library.
Group: Bupa Care Homes
Person in charge: Lynne Millward (General Manager)
Local Authority / Social Services: North Somerset District Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Head/Brain Injury • Huntington's Disease • Parkinson's Disease
Admission Information: Ages 65+.
Single Rooms: 48
Rooms with ensuite WC: 45
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Norewood Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Norewood Lodge Care Home has a Review Score of 9 (9.027)
The Review Score of 9 (maximum of 10) for Norewood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Norewood Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.298 for Norewood Lodge Care Home is calculated as follows: ( (54 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 94 Ratings = 4.298
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.729 Points relating to the number of positive Reviews for Norewood Lodge Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.6 Target = 0.729
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Submitted from a Postal Card by Mary S on Tuesday 2 May 2017. Relates to April 2017.
I feel I have been very well treated here. It is clean, warm, well fed and we are well cared for.
Thank you to all the staff. I would be happy to recommend the care home to anyone.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Jayne Duck, Customer srevices administrator at Norewood Lodge Care Home responded to this review on 02 May 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Submitted from a Postal Card by Anthony S on Thursday 13 April 2017. Relates to April 2017.
My aunt has been in the care for the last 15 months. She has been looked after very well and the staff look after her very well. On a personal note I have found all the staff very helpful to me, nothing seems too much trouble.
How likely would you be to recommend Norewood Lodge Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Emily Wilson, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 19 Apr 2017:
Thank you for sharing your lovely review with us, we really appreciate your feedback. I am pleased to hear that you are happy by the care and support the home are providing for both you and your Aunt. The Bupa Customer Care Team.
Submitted from a Website Submission by S G on Thursday 1 December 2016. Relates to December 2016.
I had concerns when I was obliged to put my mother into care 3 years ago after an accident, which meant she could no longer look after herself. The fact that she is now aged 102, happy and healthy is a tribute to the care she has since received at Norewood Lodge.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Satisfactory
Jayne Duck, Customer Sevices Administrator at Norewood Lodge Care Home responded to this review on 02 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Submitted from a Website Submission by David N on Thursday 17 November 2016. Relates to November 2016.
My Mother has been at Norewood Lodge for nearly 5 years. She is content, happy and has received excellent care from the beginning. Whist the standards are high it is the care she receives from the staff which makes Norewood special.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Satisfactory
Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Submitted from a Website Submission by Sarah S on Monday 24 October 2016. Relates to September 2016.
My mother's stay at this home was appalling and I only write this review in the hope that it helps others avoid the same distress. Ensure that the person who visits you writes down your needs as you explain them and make sure you cover everything even if not asked. For example; if you mention you have a sore back, do you want to be woken and turned several times during the night? Do you need a walker or any other adaptation? If so you will have to take yours with you.
Check that your medicines all have their use by dates still on them, else they can't be given. Don't accept an 'arrive anytime' invitation unless you don't mind them being too busy to settle you in. If you want a clock or a softer light than the bright ceiling lights, take them with you.
They say they have taken these points on board, so hopefully, no one will have to suffer like my mother again.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Unlikely
Overall Standard: Very Poor
Facilities: Poor
Care / Support: Very Poor
Cleanliness: Good
Treated with Dignity: Very Poor
Food & Drink: Good
Staff: Very Poor
Activities: Satisfactory
Management: Very Poor
Safety / Security: Satisfactory
Rooms: Poor
Value for Money: Poor
Lydia Waller, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 06 Nov 2016:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
Submitted from a Postal Card by Doris W on Monday 17 October 2016. Relates to October 2016.
During the 9 months my husband was a resident at Norwood Lodge, with vascular dementia and unable to walk, my family and I could not fault the care he was given. From the cleaners, maintenance staff, carers, nurses, admin staff to the manager; all of whom were there for his entire stay. Both he and I were treated with great respect and care, I visited him every day. When he was very close to death, I was phoned that evening by the nurse, and stayed with him until he died. Both of us were shown such kindness.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 20 Oct 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
Submitted from a Postal Card by Catherine M on Wednesday 14 September 2016. Relates to September 2016.
This is the second time my husband has had respite care at Norewood Lodge. His care was excellent. He has so many needs following a major stroke and totally dependent on carers. Staff were exceptional, very professional. noting any concerns and informing me.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rachel Elliott, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 16 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Submitted from a Postal Card by Sue R on Monday 13 June 2016. Relates to June 2016.
I always felt that dad had an arm around his shoulder while he was a resident at Norewood Lodge. I always found the staff very kind and caring.
How likely would you be to recommend Norewood Lodge Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home responded to this review on 13 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Norewood Lodge Care Home
