Norewood Lodge Care Home

72 Nore Road, Portishead, Bristol BS20 8DU
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9.8 64 Reviews
  • Norewood Lodge Care Home, Bristol
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans to anyone over 50 including residential, nursing, palliative and convalescence care.

Situated close to the coast not far from the seaside town of Clevedon, the home boasts wonderful views of the Bristol Channel and the hills of Wales. The property has large gardens for residents to enjoy, while a modern interior offers residents comfortable accommodation. All bedrooms are en suite and some have views of the pretty gardens.

The chef works hard to ensure that the tastes and dietary requirements of each resident are met and that meal times are a tasty and enjoyable occasion.

Residents can continue their passions and hobbies within the home setting, or even take part in new groups for reading, gardening, painting or cookery that take place throughout the year at the home. Residents can also benefit from an onsite salon and visiting mobile library.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Norewood Lodge Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pamela Arnsmeyer (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (1)

Norewood Lodge Care Home Reviews (64)

Total of 64, showing 61-64
9.8

Norewood Lodge Care Home has a Review Score of 9.8 (9.766) out of 10, based on 18 reviews in the last 2 years. Over all time Norewood Lodge Care Home has 64 reviews.

Overall Experience

  • 53
  • 8
  • 1
  • 0
  • 2

Date Published

64
4
7
18
46

Review from Sarah S (Daughter of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother's stay at this home was appalling and I only write this review in the hope that it helps others avoid the same distress. Ensure that the person who visits you writes down your needs as you explain them and make sure you cover everything even if not asked. For example; if you mention you have
a sore back, do you want to be woken and turned several times during the night? Do you need a walker or any other adaptation? If so you will have to take yours with you.
Check that your medicines all have their use by dates still on them, else they can't be given. Don't accept an 'arrive anytime' invitation unless you don't mind them being too busy to settle you in. If you want a clock or a softer light than the bright ceiling lights, take them with you.
They say they have taken these points on board, so hopefully, no one will have to suffer like my mother again.

Reply from Lydia Waller, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

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Review from Doris W (Wife of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 9 months my husband was a resident at Norwood Lodge, with vascular dementia and unable to walk, my family and I could not fault the care he was given. From the cleaners, maintenance staff, carers, nurses, admin staff to the manager; all of whom were there for his entire stay. Both he and
I were treated with great respect and care, I visited him every day. When he was very close to death, I was phoned that evening by the nurse, and stayed with him until he died. Both of us were shown such kindness.

Reply from Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

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Review from Catherine M (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my husband has had respite care at Norewood Lodge. His care was excellent. He has so many needs following a major stroke and totally dependent on carers. Staff were exceptional, very professional. noting any concerns and informing me.

Reply from Rachel Elliott, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sue R (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always felt that dad had an arm around his shoulder while he was a resident at Norewood Lodge. I always found the staff very kind and caring.

Reply from Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Norewood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Norewood Lodge Care Home is calculated as follows: ( (169 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 209 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norewood Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

A variety of rooms available from their size and window view. We have top quality nursing facilities at this home, with rooms extremely capable of different requirements.

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Awards / Recognitions (7)

Meet the Team (1)

Richard

Richard Hier

Job Title: Regional Support Manager

Joined: 2015

I am currently a regional support manager and the registered home manager of Norewood Lodge Care Home. I have worked for Bupa since 2015 in a number of roles and joined Norewood Lodge in December 2023.


I first qualified as a registered nurse in 2012 and I worked in a number of NHS hospitals before I joined Bupa. I worked in neurosurgery and neuro rehab and cared for adults with cognitive impairment and brain injury.


I really found this rewarding and when I was presented with an opportunity to be the clinical lead of a large Bupa care home where I could apply my interest in caring for people with cognitive impairment to those who live in care homes, I jumped at the chance. I soon realised that I thrived in leading a team to deliver positive outcomes for our residents and haven’t looked back since.


What I enjoy the most is leading a team to deliver great outcomes for our residents. It’s the little things that make a resident’s day that I find the most rewarding. I also really enjoy being part of the Bupa team. We are all so well connected which means there is always support on hand and creates a feeling of security and honesty.


Outside of work, I live locally in Portishead and I have 2 daughters. I also like to try and keep fit and healthy.

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