The care at Norewood is second to none. Thanks, team Norewood.
Lynda P (Daughter of Resident)
The staff at Norewood Lodge treated both my parents with great dignity
John S (Son of Resident)
The catering staff offered good food and managed Mum's diet well.
Lesley T (Daughter of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Norewood Lodge Care Home has a Review Score of 9.8 (9.787) out of 10, based on 19 reviews in the last 2 years. Over all time Norewood Lodge Care Home has 62 reviews.
Review from Catherine M (Wife of Resident) published on 16 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Elliott, Customer Service Administrator at Norewood Lodge Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue R (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Norewood Lodge Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.787) out of 10 for Norewood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.787 for Norewood Lodge Care Home is calculated as follows: ( (183 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 221 Ratings = 4.787
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Norewood Lodge Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Sep 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Apr 2025
A variety of rooms available from their size and window view. We have top quality nursing facilities at this home, with rooms extremely capable of different requirements.
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Job Title: Regional Support Manager
Joined: 2015
I am currently a regional support manager and the registered home manager of Norewood Lodge Care Home. I have worked for Bupa since 2015 in a number of roles and joined Norewood Lodge in December 2023.
I first qualified as a registered nurse in 2012 and I worked in a number of NHS hospitals before I joined Bupa. I worked in neurosurgery and neuro rehab and cared for adults with cognitive impairment and brain injury.
I really found this rewarding and when I was presented with an opportunity to be the clinical lead of a large Bupa care home where I could apply my interest in caring for people with cognitive impairment to those who live in care homes, I jumped at the chance. I soon realised that I thrived in leading a team to deliver positive outcomes for our residents and haven’t looked back since.
What I enjoy the most is leading a team to deliver great outcomes for our residents. It’s the little things that make a resident’s day that I find the most rewarding. I also really enjoy being part of the Bupa team. We are all so well connected which means there is always support on hand and creates a feeling of security and honesty.
Outside of work, I live locally in Portishead and I have 2 daughters. I also like to try and keep fit and healthy.
