Norewood Lodge Care Home

72 Nore Road, Portishead, Bristol BS20 8DU
Review Us
9.7 65 Reviews
  • Norewood Lodge Care Home, Bristol
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans to anyone over 50 including residential, nursing, palliative and convalescence care.

Situated close to the coast not far from the seaside town of Clevedon, the home boasts wonderful views of the Bristol Channel and the hills of Wales. The property has large gardens for residents to enjoy, while a modern interior offers residents comfortable accommodation. All bedrooms are en suite and some have views of the pretty gardens.

The chef works hard to ensure that the tastes and dietary requirements of each resident are met and that meal times are a tasty and enjoyable occasion.

Residents can continue their passions and hobbies within the home setting, or even take part in new groups for reading, gardening, painting or cookery that take place throughout the year at the home. Residents can also benefit from an onsite salon and visiting mobile library.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Norewood Lodge Care Home'.
Show Norewood Lodge Care Home on the Map

Care Provided by Norewood Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pamela Arnsmeyer (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (1)

Norewood Lodge Care Home Reviews (65)

9.7

Norewood Lodge Care Home has a Review Score of 9.7 (9.733) out of 10, based on 14 reviews in the last 2 years.
Over all time Norewood Lodge Care Home has 65 reviews.

Overall Experience
  • 54
  • 8
  • 1
  • 0
  • 2
Date Published
  • 65
  • 4
  • 8
  • 14
  • 51
Reviewer Connection to Norewood Lodge Care Home
  • 30
  • 11
  • 6
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 21-40
Review from Elizabeth B (Wife of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness of everyone at Norewood Lodge Care Home have been much appreciated, moving in is purely for geographical reasons.
Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “care” and “kindness” being used to describe our care. We hope to continue providing your loved one with the best possible care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan R (Daughter of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at Norwood Lodge for several months and she has settled in very well and feels very at home and content.
The staff are very attentive and have been so lovely with her.
It definitely is a great comfort to us knowing she is so happy and well cared for and we have no concerns
whatsoever.
Reply from Rebecca Kellegher, Customer Service Adviser at Norewood Lodge Care Home

Thank you for leaving your kind words. We are pleased to hear that your Mother has settled in very well and she feels content in her new home. Please do let us know if there is anything more we can do to make her stay as comfortable as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Wife of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in the care home from August 2022 to February 2023. I cannot thank them enough for all the love, care and support they gave my husband and the family. Nothing seemed too much trouble and when he passed away the staff were excellent - just like family.
Reply from Fran Donno, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are so pleased to hear that you felt like part of our Norewood Lodge family and we are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matt J (Son-in-law of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother in law has now been in this care home for some time and I feel the need to write something about the outstanding care that she has received since she has been there.
Firstly, I always receive a very warm welcome from the admin and reception team whenever I enter the building, they know
me on first-name terms and are always pleased to greet me. The managers are always on hand to speak to about any concerns that we have as a family which is of great importance. The carers are lovely and can't do enough to help mum whenever she needs it, the nursing staff know mum’s current health situation inside and out and always are up to date whenever I ask them. The food is of a very high standard and always looks well presented. All the other staff I have come in to contact with have always been very pleasant and helpful and feel a great sense of a 'Team' if not family atmosphere! Overall I am very pleased that we decided to place my mother-in-law in this home and would thoroughly recommend it.
Reply from David Mclean, Customer Service Adviser at Norewood Lodge Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care and it is always nice to hear words like “outstanding” being used to describe our care. We do hope that not only your mother-in-law but you and your loved ones feel like a part of our Norewood Lodge family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again very soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Son of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norewood Lodge offers residents a safe environment with excellent nursing care. Rooms are spacious, well-equipped and comfortable and the home is in a lovely location with fantastic views across the Bristol Channel. Norewood was excellent at handling the Covid pandemic with a quick lockdown to keep
residents safe. Like all care homes, there have been staffing issues post Covid but BUPA have worked hard to attract top-level care workers and things are improving in this area.
Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your lovely comments. We are pleased to know we have left such a positive impression regarding our care and facilities. Please let us know if there is anything else we can do to make your loved ones stay as comfortable as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jen G (Granddaughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Firstly this has taken me 8 months to write as I have been so angry with this place and I wanted to make sure I chose the right words to express how I feel about this so-called amazing care home!
After my nan had a fall to then find out that she had lung cancer we decided the best place of care for
my nan would be this care home and how shocked were we!
My nan was in this home from October 2021 to May 2022 where she passed away. The care given by the staff was appalling, they kept her in a room downstairs which is not staffed, and whenever she rang the buzzer no one would come. She had a broken toilet door with nails hanging out of it which was reported over and over and she was treated like utter trash. Many times I would visit and my nan would be crying asking to go home many times I ended up in huge arguments with the management. Let's skip to May of 2022 the morning my sweet Nanny passed away. I got a call just after midnight telling me to come in as she was in her final hours.
Reply from Grace Langfield, Customer Service Adviser at Norewood Lodge Care Home

Hello, thank you for getting in touch. We are sorry to hear you're not happy with your experiences with us and with your nans care. Please could you contact us at feedback@bupa.com so we can investigate your concerns in more detail? Many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea I (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy and quite overwhelmed with the overall care and support of the staff at Norewood Lodge. Not only did they do an excellent job caring for my dad, but they supported me and my mum through the whole two years my dad was a resident. And it wasn't just the nursing staff, the whole team from
management and reception staff to the gardener and cleaners, they truly do look after everyone! I would definitely recommend Norewood Lodge to anyone who is struggling to find the perfect care home for their loved ones. You and your family will be looked after right from the very beginning to the end and thereafter.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

Thank you for your lovely review. We are so happy that we were able to provide the care and support you all needed throughout the last couple of years. Thank you again for your kind words and recommendation.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S K (Daughter of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum received excellent care from all the staff at Norewood Lodge. So helpful with a quick response so we were able to transfer mum from the hospital. They were compassionate and caring and remembered mum from a previous respite visit. It was tremendously reassuring knowing mum was being so well cared
for and we can't thank all the staff enough.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

Thank you for taking the time to leave us your review. We are so happy that we were able to get your Mum back into Norewood Lodge. Thank you for choosing us again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G S (Son of Resident) assisted by family/friend published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was accepted into Norewood Lodge Care Home initially for two weeks of respite care but after a diagnosis of cancer, stayed for five months until her death. At any stage of her illness, she was cared for and treated with kindness and respect. Our family were all welcomed by members of staff
and kept informed of any changes in her condition or needs.
Reply from Amanda Barnes, Customer Service Adviser at Norewood Lodge Care Home

We appreciate you taking the time to leave us your comments. We are sorry to hear about your loss, please accept our condolences, We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your mother received the best possible care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew T (Son of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with how Norewood Lodge Care Home in Portishead made the final few months of my Dads life full of care, safety and dignity. My Dad had been suffering from Parkinson’s disease for years and when he started to struggle to get out of bed and repeatably falling over Norewood Lodge
was an obvious choice for somewhere that could make sure he was safe in his final time with us. We’d heard good things about Norewood Lodge from friends that lived in the area and whilst Covid made it difficult to see him at times we always felt the staff to be friendly and accommodating at all times. My Dad was always well dressed, in clean bedding, nicely shaven and (most importantly) happy. When my Dad died the excellent nursing staff noted his rapid deterioration which allowed us to be by his bedside when he peacefully slipped away from us which we will always be eternally grateful for. Clearly the past few months have been very difficult for us but a silver lining has been Norewood Lodge.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

Thank you for taking the time to leave your review. We are so sorry for your loss but hopefully you were comforted knowing that your Dad received the very best care possible at Norewood Lodge. Thank you again for your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H C (Daughter of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was not well and the hospital said she couldn't come home as I wouldn't be able to manage her care needs. With very little time to the discharge date, I started looking and went to look at Norewood Lodge. The managers were lovely, kind, compassionate and caring. Room was very nice, Mum was allowed
her own furniture, bedding and curtains - anything to make it seem more homely. All staff were kind, patient and looked after Mum extremely well and telephoned with any concerns. Glad Mum was comfortable and feel we were blessed to find such a lovely care home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Norewood Lodge Care Home

Thank you for your review. We are so glad to hear that you found everyone "kind, patient and compassionate", it is always nice to hear our staff described in this way. Thank you for choosing Norewood Lodge to care for your Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Daughter of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last two months of her life here and was very well looked after. The staff are lovely, so kind and helpful. Even though she had trouble eating, they would always find something tasty that she could manage.
Reply from Amanda Barnes, Customer Service Adviser at Norewood Lodge Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss. Thank you for trusting us to care for your Mother in her last few months. Hopefully, you will go away from this, feeling like your Mother received the best possible care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E V (Sister-in-law of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very moment I heard my sister-in-law has been offered a place, my experience has been quite wonderful, caring, kind, wonderful nursing, compassionate nursing and warm and friendly overall atmosphere.
Reply from Amanda Barnes, Customer Service Adviser at Norewood Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Kind” and “Compassionate'' being used to describe our care. Please, let us know if there is anything we can do to make your sisters-in-law's stay as comfortable as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the 5th nursing home my father stayed at for respite and the only one that could manage his needs effectively so that he could have a good quality of life. He needed 1800ml of fluid per day in order to remain healthy and lucid which was quite a task, but Norewood very successfully rose to this
challenge. All carers are very friendly and lovely people, making positive relationships with residents and relatives. Food is really excellent, environment clean, no smells, rooms spacious with ensuites and my father had beautiful sea views. End of life care was excellent and very compassionate stimulating activities and very well managed. Would highly recommend. So glad Dad decided to stay and said that it was better than having his live in carers.
Reply from penelope kudelnitzky, Customer Service Adviser at Norewood Lodge Care Home

Thank you for leaving your review and entrusting our home for your father's care and what a lovely room to have with the sea views. Our resident's health and well being are our most important priority and you have left such comments regarding the staff which will be passed on. If there is anything you wish to discuss further please do let us know.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue D (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was well cared for, the staff were amazing. Thank you all for the hard work you do. Mother was a very happy lady in the last days of her life. Staff were very good to me and my brother with help and support.
Reply from Melanie Cope, Customer Service Adviser at Norewood Lodge Care Home

We really appreciate you taking the time to leave such lovely comments. We are so pleased that the last days of Mum's life were happy. We are very glad to hear you felt supported, so please let us know if there is anything further we can do for you and your family at this time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Veronica S (Respite Resident) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Almost like being on holiday, not a care home.
Almost sorry to leave, a lovely atmosphere.
Reply from Melanie Cope, Customer Service Adviser at Norewood Lodge Care Home

Thank you for your kind words, we are very glad your loved one enjoyed their stay with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D L (Son of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very well looked after. The staff and premises were very clean. Although visits were limited, it was no problem for us to call the nurses. Generally very very pleased with all aspects of the service and would highly recommend Norewood Lodge.
Reply from Greta Narbutaityte, Customer Adviser at Norewood Lodge Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Son of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was extremely poorly when he arrived at the home. He was made to feel so welcome. As a family, we could not have put him anywhere better. It is extremely hard for everyone at the moment, but to know he was so well looked after has made his passing so much easier to cope. Thank you Norewood
Lodge.
Reply from Greta Narbutaityte, Customer Adviser at Norewood Lodge Care Home

Thank you for trusting us with your father's care. Please let us know if there is anything else we can do for you or your family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N C (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt great trepidation and relief when our Mum was admitted to Norewood Lodge, trepidation because she never wanted to go into a care home and relief because it took the burden of being her 24-hour carers off our shoulders and allowed us to become her family again.
Our trepidation was ill-founded
as Mum felt very safe and loved at Norewood Lodge and soon felt at ease there calling it her home.
Each and every one of the staff was gentle, kind, patient and caring toward my mum, something which we will be eternally grateful for.
Reply from Greta Narbutaityte, Customer Adviser at Norewood Lodge Care Home

Thank you for such kind comments, we are very happy to hear that you can feel at ease and mum has settled well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan G (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Norewood Lodge Care Home for the last three weeks of her life. The staff and their treatment of her made those weeks extremely special. They were caring, respectful and nothing was too much trouble. Nobody could have done more than they did. In her final hours, the support, care and
dignity were exemplary.
Reply from Greta Narbutaityte, Customer Adviser at Norewood Lodge Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Norewood Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Norewood Lodge Care Home is calculated as follows: ( (127 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 161 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norewood Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

A variety of rooms available from their size and window view. We have top quality nursing facilities at this home, with rooms extremely capable of different requirements.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (1)

Richard

Richard Hier

Job Title: Regional Support Manager Joined: 2015

I am currently a regional support manager and the registered home manager of Norewood Lodge Care Home. I have worked for Bupa since 2015 in a number of roles and joined Norewood Lodge in December 2023.


I first qualified as a registered nurse in 2012 and I worked in a number of NHS hospitals before I joined Bupa. I worked in neurosurgery and neuro rehab and cared for adults with cognitive impairment and brain injury.


I really found this rewarding and when I was presented with an opportunity to be the clinical lead of a large Bupa care home where I could apply my interest in caring for people with cognitive impairment to those who live in care homes, I jumped at the chance. I soon realised that I thrived in leading a team to deliver positive outcomes for our residents and haven’t looked back since.


What I enjoy the most is leading a team to deliver great outcomes for our residents. It’s the little things that make a resident’s day that I find the most rewarding. I also really enjoy being part of the Bupa team. We are all so well connected which means there is always support on hand and creates a feeling of security and honesty.


Outside of work, I live locally in Portishead and I have 2 daughters. I also like to try and keep fit and healthy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norewood Lodge Care Home to verify any information. View our terms and conditions. Norewood Lodge Care Home has an Enhanced Service - more info.