Norewood Lodge Care Home

My dear mum moved into Norewood Lodge in August 2021, initially for respite care but she soon decided to stay. She felt safe, and content and having both nurses and carers available 24/7 gave her and us the reassurance needed. Mum adapted quickly to her new surroundings. She loved watching the ships go up the channel and joined in afternoon activities. Particularly enjoying the quizzes, weekly armchair exercises and the bingo of course. The prizes kept her in hand cream and snacks all week! Mum made some friends during her 2.5-year stay. One of the carers acted as her plus one at her grandson's wedding and completely supported her during the data enabling the rest of the family to enjoy both the day and Mum's company. The care at Norewood is second to none. Thanks, team Norewood.

No matter how made, a decision for a loved one to move into a care home is very difficult. Both my parents spent the final part of their long lives in separate periods in Norewood Lodge in Portishead; my mother between November 2019 and her passing in July 2022, and my father in the final six months of his life in 2023. The staff at Norewood Lodge treated both my parents with great dignity and went out of their way to ensure that they were comfortable and that all their needs were met - for my father this included putting him to bed between 5 pm and 6 pm and delivering his daily porridge at 6 am. Their rooms were spacious and airy - my father’s room looked across the Bristol Channel to the Welsh coast. Although it was sometimes difficult seeing both our parents in the late evening of their lives, the staff of Norewood Lodge went above and beyond in ensuring that their final days were in a secure and caring environment. My brother and I shall always remember Norewood Lodge with affection.

Mum died peacefully with family and staff at her bedside. We were given as much time as we needed with her and our privacy was respected. Our grateful thanks go to all the staff.

My mother was cared for at Norewood Lodge for the last three months of her life. We couldn't want for better care. Sympathetic care and understanding, it was excellent. My mother enjoyed the meals immensely, giving her pleasure and nourishment. The nursing staff were very professional, attending to her medical needs and reducing her discomfort as required. I would not hesitate to recommend Norewood Lodge.

All the staff are very helpful and have seen me through a very difficult period in my life. I will forever be grateful to them. Very highly recommend.

Moved Mum into Norewood House in June 2021. I looked at many care home in the locality and Norewood House ticked all the boxes.

Overall, a very nice home. Mum is happy here and the staff are very helpful and kind. Reception and management are always up for a chat if I have any problems with regards to Mum's health and well-being.

I fully recommend this care home.

The care and kindness of everyone at Norewood Lodge Care Home have been much appreciated, moving in is purely for geographical reasons.

It definitely is a great comfort to us knowing she is so happy and well cared for and we have no concerns whatsoever.

My husband was in the care home from August 2022 to February 2023. I cannot thank them enough for all the love, care and support they gave my husband and the family. Nothing seemed too much trouble and when he passed away the staff were excellent - just like family.

Firstly, I always receive a very warm welcome from the admin and reception team whenever I enter the building, they know me on first-name terms and are always pleased to greet me. The managers are always on hand to speak to about any concerns that we have as a family which is of great importance. The carers are lovely and can't do enough to help mum whenever she needs it, the nursing staff know mum’s current health situation inside and out and always are up to date whenever I ask them. The food is of a very high standard and always looks well presented. All the other staff I have come in to contact with have always been very pleasant and helpful and feel a great sense of a 'Team' if not family atmosphere! Overall I am very pleased that we decided to place my mother-in-law in this home and would thoroughly recommend it.

Norewood Lodge offers residents a safe environment with excellent nursing care. Rooms are spacious, well-equipped and comfortable and the home is in a lovely location with fantastic views across the Bristol Channel. Norewood was excellent at handling the Covid pandemic with a quick lockdown to keep residents safe. Like all care homes, there have been staffing issues post Covid but BUPA have worked hard to attract top-level care workers and things are improving in this area.

My nan was in this home from October 2021 to May 2022 where she passed away. The care given by the staff was appalling, they kept her in a room downstairs which is not staffed, and whenever she rang the buzzer no one would come. She had a broken toilet door with nails hanging out of it which was reported over and over and she was treated like utter trash. Many times I would visit and my nan would be crying asking to go home many times I ended up in huge arguments with the management. Let's skip to May of 2022 the morning my sweet Nanny passed away. I got a call just after midnight telling me to come in as she was in her final hours.

I am so happy and quite overwhelmed with the overall care and support of the staff at Norewood Lodge. Not only did they do an excellent job caring for my dad, but they supported me and my mum through the whole two years my dad was a resident. And it wasn't just the nursing staff, the whole team from management and reception staff to the gardener and cleaners, they truly do look after everyone! I would definitely recommend Norewood Lodge to anyone who is struggling to find the perfect care home for their loved ones. You and your family will be looked after right from the very beginning to the end and thereafter.

Mum received excellent care from all the staff at Norewood Lodge. So helpful with a quick response so we were able to transfer mum from the hospital. They were compassionate and caring and remembered mum from a previous respite visit. It was tremendously reassuring knowing mum was being so well cared for and we can't thank all the staff enough.

My mother was accepted into Norewood Lodge Care Home initially for two weeks of respite care but after a diagnosis of cancer, stayed for five months until her death. At any stage of her illness, she was cared for and treated with kindness and respect. Our family were all welcomed by members of staff and kept informed of any changes in her condition or needs.

We are extremely happy with how Norewood Lodge Care Home in Portishead made the final few months of my Dads life full of care, safety and dignity. My Dad had been suffering from Parkinson’s disease for years and when he started to struggle to get out of bed and repeatably falling over Norewood Lodge was an obvious choice for somewhere that could make sure he was safe in his final time with us. We’d heard good things about Norewood Lodge from friends that lived in the area and whilst Covid made it difficult to see him at times we always felt the staff to be friendly and accommodating at all times. My Dad was always well dressed, in clean bedding, nicely shaven and (most importantly) happy. When my Dad died the excellent nursing staff noted his rapid deterioration which allowed us to be by his bedside when he peacefully slipped away from us which we will always be eternally grateful for. Clearly the past few months have been very difficult for us but a silver lining has been Norewood Lodge.

Mum was not well and the hospital said she couldn't come home as I wouldn't be able to manage her care needs. With very little time to the discharge date, I started looking and went to look at Norewood Lodge. The managers were lovely, kind, compassionate and caring. Room was very nice, Mum was allowed her own furniture, bedding and curtains - anything to make it seem more homely. All staff were kind, patient and looked after Mum extremely well and telephoned with any concerns. Glad Mum was comfortable and feel we were blessed to find such a lovely care home.

My mother spent the last two months of her life here and was very well looked after. The staff are lovely, so kind and helpful. Even though she had trouble eating, they would always find something tasty that she could manage.