Maypole Care Home, Southampton, Hampshire
Maypole Care Home, Southampton, Hampshire
Maypole Care Home, Southampton, Hampshire

Maypole offers a variety of care plans for short or long term requirements. Care includes nursing, palliative, Parkinson’s, Huntington's and young physically disabled care as well as short stays for convalescence and respite.

Situated just a short distance away from the New Forest National Park, the Maypole is a purpose built home offering a homely and welcoming feel. Spacious and comfortable lounges allow residents to simply relax or spend time with family and friends. Every bedroom has en-suite facilities, a television and telephone point while some offer views of the gardens.

Tasty meals are created everyday by the chef who understands the needs and dietary requirements of each individual resident. Out of hours snacks and refreshments are also available from a Night Bite menu.

A busy calendar of activities and events ensure residents stay active and stimulated and include Pets As Therapy visits, looking after the pet chickens, computer activities, quizzes, bingo and music sessions while day trips to the seaside, pub lunches and boat trips prove to be popular occasions.

Group: Bupa Care Homes

Person in charge: Danni Davies (General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 68 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Romanian

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Maypole Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Maypole Care Home has a Review Score of 9.7 (9.654)

The Review Score of 9.7 (maximum of 10) for Maypole Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Maypole Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.654 for Maypole Care Home is calculated as follows: ( (143 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 211 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Maypole Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.6 positive Reviews (68 registered maximum number of service users ÷ 5). 15 Reviews ÷ 13.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maypole Care Home?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maypole Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Brother of Resident/Service User
    2
  • Father of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

We have been visiting our brother in this nursing home for seventeen years and could not think of a better nursing home for him to be in.
The care he has received from management past and present, right through to kitchen staff have all been brilliant. This shows when we see how comfortable he is.
Thank you very much.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 15 Nov 2017:

Thank you for your review and kind words about our staff. I'm so glad to hear that your brother is settled and comfortable in our care and hope that this gives you peace of mind knowing that he is so well cared for.

Starting from the top, the Maypole has an excellent hands-on manager. The obvious improvement in staff morale in recent weeks is at least partly due to her.
My daughter who is doubly incontinent is superbly cared for. There is a happy family atmosphere.
Some residents have pets, such as goldfish. There is an extremely good activity programme and a successful fundraising team organised by residents families.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 20 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My brother is really happy in the care home. His room is very nice and the carers are very good.

How likely would you be to recommend Maypole Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 20 Oct 2017:

Thank you for your review. I'm so glad to hear that your brother is happy in our care I hope he is enjoying the different activities at the home.

For over four years my mother stayed. I found the Maypole a relaxed, happy place for the residents.
Each time I arrived, I was greeted by a member of staff who provided everything I needed.
Nearer to the time when my mother was getting worse, the staff rang me to advise the current situation with warmth and compassion.
I would recommend the Maypole to others. Having a member of staff on the reception desk at the weekends is a good idea.
Thank you, Maypole, to all the staff who provided care and administration for my mother.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 20 Oct 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. It is also good to know that there is a relaxed and happy atmosphere in the home.

Settled in very well. All very helpful.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 01 Sep 2017:

Thank you for your review. It is lovely to know that you have settled in well and I hope that you make new friends and can enjoy the activities on offer.

This place has helped me to achieve my goals.

How likely would you be to recommend Maypole Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 01 Sep 2017:

Thank you for your review. I'm so glad that you have managed to achieve your goals.

I have found all the staff very helpful and a warm and friendly place overall.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 01 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I have been impressed with the attitude of all staff, even in quite difficult situations. The care and attention I have witnessed has been exemplary. They have bent over backwards to accommodate my mother's 'demands' and to be supportive and caring to her family. How they maintain their patience and smiles is a lesson to us all!

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 01 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Everything seems to be running smoothly. There has been a good programme of activities. Staffing levels have been good.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 31 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I feel that when I visit my friend at Maypole, she is amongst friendly staff and indeed I feel she is among friends and is very well cared for. I do not wish to end up in care but if I had to, this would be my first choice. God bless.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 29 Aug 2017:

Thank you for your review. I'm so pleased to hear that your friend is happy and well cared for. God Bless.

I have been visiting my sister in the Maypole Care Home for about 6 years. Although general standards have been high, some care and nursing staff in the past have let the care home down. This has changed since the new manager has taken charge. The staff morale has increased and the little things have improved. I am secure in the thought that my sister is well looked after 24 hours a day and the new manager is a credit to Bupa.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 29 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

All very good.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Maypole Care Home responded to this review on 14 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

Having looked long and hard to find the nicest "home" for my friend, I checked website reviews and felt the Maypole seemed the best I could find although certainly not the cheapest. On arriving my friend had the usual "settling in" troubles - which I spoke to the manager about. She assured me "it will all be alright", and she was right. My friend has settled very well and is happy. She loved the care ladies and lads, they help her to choose which necklace to wear today - which really means a lot. We have been totally supported by everyone and every request and query met to complete satisfaction. I cannot praise the manager and staff enough.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom Meyer, Customer Service Administrator at Maypole Care Home responded to this review on 20 Mar 2017:

Thank you for writing this, we do understand that the transition can be difficult, as with any significant change in surroundings. And it is delightful to hear that your friend is now settled in and enjoying her time with everyone.

As usual, all staff are polite, caring and spend time listening. There is always a warm, smiling welcome. Dad has joined in a lot of activities and helped where necessary. Dad has difficulty with his speech and staff go the extra mile to listen and understand. A couple of evenings ago he had a slight problem with his catheter and in a bit of pain. One of the carers stayed on a while with him past their normal leaving time whilst the nurse adjusted the catheter. This is one of many ways that show they're caring. An excellent home from home.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Maypole Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

All my needs are met. All staff are cheerful and courteous. My room is comfortable with a garden view and is always well heated. My meals are always served hot and plenty of it. Sadly my appetite is very small, but the staff always make sure I have something they know I will eat and enjoy. I do not join in the activities as I prefer my own company. They always invite me but accept my refusal.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Maypole Care Home responded to this review on 10 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

99% of the time all the family requests are met. All staff are very friendly, helpful and welcoming. Housekeeping of individual rooms could be more thorough. Common areas such as reception, dining and lounge kept well.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Lydia Waller, Customer Service Administrator at Maypole Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Dad was resident at Maypole Care Home December 2014 to his death 18/10/2016
The family would especially like to express their gratitude at the excellent end of life care he received and the understanding and care extended to the family during the last 10 days of his life
ALL staff from manager to the registered nurses, the care assistants, the kitchen/catering staff to general maintenance staff/cleaners treated dad and ourselves with courtesy, love and support. They provided dad with individualised loving care, respect and dignity, acknowledging his uniqueness and personality

We were kept updated, GP attendance was promptly actioned as required with prompt response
Other residents were able to visit him as they wished

Having worked for the NHS, I am only too aware of the difficulties of providing personal care at the end of life- The Maypole proved that the essential devotion necessary for such care is possible within a residential home environment.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Maypole Care Home responded to this review on 24 Oct 2016:

Thank you for your review, and please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My husband is looked after in this home very well. The carers are very attentive to him and know what his needs are. He is kept clean and comfortable.

How likely would you be to recommend Maypole Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maypole Care Home