Maypole Care Home

Lower Northam Road, Hedge End, Southampton SO30 4FS
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9.3 76 Reviews
  • Maypole Care Home, Southampton
The Maypole Care Home provides nursing and residential care. Their highly skilled nurses, carers and ancillary staff create a welcoming and homely environment, promoting independence and quality of life.

The home is purpose-built with spacious and comfortable lounges, enabling residents to relax and spend time with family and friends. Every bedroom has en suite facilities, a television, telephone point and Wi-Fi, while some offer views of the gardens. Residents are encouraged to accessorise their rooms to their own personal tastes.

Tasty and nutritious meals are created every day by the in-house chef who really gets to know and understand the residents’ preference and specific dietary requirements. In the evenings and overnight, snacks and refreshments are available from a Night Bites menu.

A varied programme of activities and events ensures that residents remain active and stimulated. Residents are also encouraged and supported to develop and maintain interests and social networks in the local community.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Maypole Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Maypole Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Juby Joseph (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (4)

Maypole Care Home Reviews (76)

Total of 76, showing 1-20
9.3

Maypole Care Home has a Review Score of 9.3 (9.275) out of 10, based on 22 reviews in the last 2 years. Over all time Maypole Care Home has 76 reviews.

Overall Experience

  • 43
  • 21
  • 4
  • 3
  • 5

Date Published

76
9
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54

Review from S P (Daughter of Resident) published on 13 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall we have been pleased with the care home but we have had to monitor and chase up some care that was needed. Mum came here to be helped to get mobile but we have had to request this on a daily basis.
Evening handover time is a problem as not enough staff on duty.
Difficulty to get into the
home in the evenings.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your feedback. We are sorry to hear that you have found the need to chase things up. We will discuss your comments with the home's manager to help them continually improve their service as our residents health and wellbeing is an absolute priority.

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Review from George V (Resident) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a 10 week stay in hospital I had the opportunity of respite in Maypole Care Home. Within 3 days I made my mind up to make my stay permanent. For the first time in months I felt safe, care was available whenever I needed it day or night instead of waiting for my external helpers to arrive.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for your lovely review. We hope Maypole care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Wingsze L (Daughter of Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Maypole has been positive. The staff are attentive, compassionate and always take time to ensure resident (my father) are comfortable and cared for. My dad has vascular dementia and he's losing the ability to communicate. So it really depends on the care that Maypole provides. I always
find my dad is fresh and clean, context and he seems to setting down here in Maypole well. The only downside is that the relative gateway stopped available to family since Nov 2024 so we cannot look at care note while I'm away from my dad. I used to look at the carer's note everyday, so I know what my dad has been done everyday.

Reply from Lisa Henderson, Customer Care Advisor at Maypole Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager regarding the Gateway app to help them continually improve their service.

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Review from Anthony P (Resident) assisted by family/friend published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff. Have only been here for three weeks but still waiting for the chiropodist to visit, my feet and toe nails need seeing to.

Reply from Maria Ricketts, Customer Care Adviser at Maypole Care Home

Thank you for your feedback. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from I P (Resident) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comedy films
Games
Quizzes
Variety of entertainment

Reply from Lisa Henderson, Customer Care Advisor at Maypole Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you are enjoying the activities at Maypole Care Home. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Iris M (Resident) assisted by family/friend published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first day here every member of staff has been kind and thoughtful. The food is good quality and tasty too. I haven't tried all the activities yet but the one's I have taken part in I have found interesting. I enjoy the quizzes.

Reply from Lisa Henderson, Customer Care Advisor at Maypole Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Thoughtful" being used to describe our Staff. We hope to continue providing yourself with the best possible care.

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Review from Valerie W (Daughter-in-law of Resident) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law was a resident for 7 weeks at Maypole before she passed away in May 2025. The Nursing staff and carers were lovely however the financial team there are horrendous. We put a couple of hundred pounds in cash for any personal use for personal bits etc, hairdressers, papers, outings etc.
Since she passed away 4 1/2 weeks ago I have made 19 phone calls, 7 emails and still not had the personal allowance refund of £160 as I was promised. Every excuse given.... The administrator has left, they need 2 signatures and now they have a new home manager. I'm still waiting for the refund!!!!!!
Disgusting way to be treat family Bupa especially when you have lost a loved one ......

Reply from Julie Walsh, Customer Care at Maypole Care Home

We are deeply sorry we fell below your expectations during such a difficult time and we sincerely apologise for the issues you faced in receiving your money back. We are glad that this has now been rectified. We always aim to provide the best quality care and experience for both our residents and their family members, and we are pleased to hear that the nursing and care your mother received was of a high standard.

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Review from G P (Father of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just spent seven good days in respite care at Maypole Care Home, where my son is also a resident. Staff/ residents relationships are excellent - always a greeting by name, cheery would of encouragement and a willingness to help. A series of activities was sociable and creative, musical and memory
testing ways. A choice of good food was always available.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for your lovely review. It is always nice to hear from family members and former residents feeling like they enjoyed their stay and that their loved one is cared for and looked after. We hope to continue providing your son with the best possible care and hank you for choosing Maypole for your stay.

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Review from Vivien K (Sister of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and bring a happy energy to their clients . I really appreciate the fact that they are respectful around my brothers needs .When I am not able to visit him one of the carers takes a phone to him( because he is blind ) and this gives us a chance to catch up . He recently
had a birthday and the staff all made it a special day -with a cake from the chef . These touches of kindness and consideration mean so much to him and me .Thanks to all the staff who look after him!

Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

Thank you for your kind review. It is always wonderful to hear words like "Caring" and "Respectful" being used to describe our staff. It is lovely to hear that your Brother's birthday was so special and we are pleased to hear that you can feel at ease with him in our care. We hope to continue providing your loved one with the best possible care.

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Review from J C (Mother of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would give the care home 40%. Carers are not very helpful. Take forever to answer the buzzer. I've had to change bedding as staff have been asked but they say will come back but don't. I've seen them walk by when the buzzer is going. I have had a chat with the manager but nothing has changed.

Reply from Julie Walsh, Customer Care Team at Maypole Care Home

We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents, so we will discuss your feedback with the home's manager and they will be in touch.

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Review from K W (Niece of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great 1st impressions. Care is great. Food is good.

Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

We appreciate you taking the time to leave us your lovely review. It is wonderful to hear that you had a great first impression of Maypole Care Home. We are pleased to know that you are impressed with the high standards of care provided at Maypole Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from R A (Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff member was very warm and welcoming. He went to great lengths to make me comfortable. The room requires an update as does the bathroom. The shower is good but needs a seat in it. The carers are all excellent.

Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

Thank you for your kind words. We are so pleased to hear that you felt welcomed and comfortable at Maypole Care Home. We hope Maypole Care Home did everything possible to make the transition as easy as possible. Our resident's health and well-being are an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing Maypole for your stay.

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Review from Elisa C (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has enjoyed her respite stay at Maypole Care Home, despite the language barrier. All staff were very kind and helpful, lovely. The food was delicious! The activities were very good, even if the language barrier was a problem. Very good facilities too. Lovely and spacious room.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you felt at ease with your mother in our care. Hopefully you will go away from this feeling like your mother received the best possible care on her respite stay and thank you for choosing Maypole for their stay.

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Review from Charley H (Husband of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and caring, although under extra pressure due to staff shortages. I feel a more personal level of care would easily be achieved if there were more staff to take the pressure off.
However, they all work incredibly hard and always try their best. The home is lean and tidy, but a little
run down and outdated. Although, it's clear to see improvements happening all the time.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible, and we look forward to seeing you again soon.

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Review from Michelle D (Daughter-in-law of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent. Really caring.

Reply from Rosie Smith, Customer Advisor at Maypole Care Home

Hello and thank you for taking the time to leave us a review. It is lovely to hear the staff described as "excellent" and "caring". Best wishes!

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Review from Michael M (Grandson of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always reassuring me and my family that Nan is in good hands, very polite and professional. We appreciate how the team are helping Nan and making her feel safe. What a great team of carers.

Reply from Rosie Smith, Customer Advisor at Maypole Care Home

Hello and thank you for taking the time to leave the staff at Maypole Care Home such a lovely review. We are thrilled that you have been reassured Nan is in good hands. It is wonderful to hear words such as "polite", "professional" and "great" being used to describe our staff. We hope that your Nan continues to enjoy her time with us!

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Review from Emma T (Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Your staff are not fast enough to answer the buzz, I would be waiting for a long time.
The kitchen staff are never on time. I am always telling I need to eat before 1pm as I am diabetic, so I thought I would get my meals first, but I am always last.
Someone needs to sort things out.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service alongside actions that they have already started implementing. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from L M (Sister-in-law of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been well cared for in the home and has settled in well. Our family wish to thank the staff for their prompt action in getting an ambulance to take my sister-in-law to hospital when she had a stroke. This undoubtedly saved her life and she has now recovered and is back in the home.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to help you and your family through such a difficult time. We hope to continue providing your sister-in-law with the best possible care and we look forward to seeing you again soon.

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Review from A H (Power of Attorney of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place to spend time in, a lovely environment. She would dearly love to stay, she's very well taken of, comfortable and settled after a traumatic three-week visit to hospital, a very undignified 3 weeks.

Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your kind review. We hope Maypole care home did everything possible to make the transition as easy as possible for her. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Maypole for her stay.

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Review from C J (Brother of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A particular member of staff was marvellous. Everyone else at Maypole was polite & friendly but they do have a problem answering the phone - it just rings and rings with no one answering. The room was tired and in need of a refurb.

Reply from Eden Tomlinson, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Current Review Score: 9.3 (9.275)

Overview of Review Score

The Review Score of 9.3 (9.275) out of 10 for Maypole Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.275 for Maypole Care Home is calculated as follows: ( (124 Excellents x 5) + (93 Goods x 4) + (26 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 255 Ratings = 4.275

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maypole Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 30 Jul 2025

Spacious ensuite w/c and wash basin rooms available for short or long term nursing or residential care for older people as well as young adults with physical disabilities. All rooms are decorated to a high standard and well-furnished to make all residents feel at home.

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Awards / Recognitions (7)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Maypole Care Home

What types of Care is Maypole Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Maypole Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Maypole Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Maypole Care Home to the centre of Southampton?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maypole Care Home to verify any information. View our terms and conditions. Maypole Care Home has an Enhanced Service - more info.