Maypole Care Home

Lower Northam Road, Hedge End, Southampton SO30 4FS
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9.3 76 Reviews
  • Maypole Care Home, Southampton
The Maypole Care Home provides nursing and residential care. Their highly skilled nurses, carers and ancillary staff create a welcoming and homely environment, promoting independence and quality of life.

The home is purpose-built with spacious and comfortable lounges, enabling residents to relax and spend time with family and friends. Every bedroom has en suite facilities, a television, telephone point and Wi-Fi, while some offer views of the gardens. Residents are encouraged to accessorise their rooms to their own personal tastes.

Tasty and nutritious meals are created every day by the in-house chef who really gets to know and understand the residents’ preference and specific dietary requirements. In the evenings and overnight, snacks and refreshments are available from a Night Bites menu.

A varied programme of activities and events ensures that residents remain active and stimulated. Residents are also encouraged and supported to develop and maintain interests and social networks in the local community.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Maypole Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Maypole Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Juby Joseph (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (4)

Maypole Care Home Reviews (76)

9.3

Maypole Care Home has a Review Score of 9.3 (9.275) out of 10, based on 22 reviews in the last 2 years.
Over all time Maypole Care Home has 76 reviews.

Overall Experience
  • 43
  • 21
  • 4
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Date Published
  • 76
  • 9
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Reviewer Connection to Maypole Care Home
  • 21
  • 19
  • 7
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
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Total of 76, showing 41-60
Review from C J (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Maypole during the coronavirus. Despite the huge challenges; the management staff have shown great kindness to our family. Residents have been their priority, and we are very grateful.
My thanks to the wonderful activity co-ordinators who have entertained Dad with books, games
and gardening, and who always have time to chat with him about current news and also his past life which he loves.
All the nurses are very caring, and Dad always looks so well cared for and happy. He has a spacious bedroom, which he has personalised and a scenic courtyard view.
Dad is a diabetic and praises the catering staff who provide such tasty meals and do their best to cater to request and chat to him in the dining room.
Dad really enjoys sitting and walking in the garden where the staff will make him a hot drink, so it feels as if they are always looking for ways to make his stay more comfortable.
Dad has a terminal illness, and the staff have made great efforts to reassure him that he will not have any pain and alleviate his worries as he faces these final days. Thank you to them.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.

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Review from J O (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a period of lockdown, it was difficult to assess activities as there were limited opportunities. Although I did see a sheet detailing what was available. Everything else was excellent and everybody I talked to was sympathetic and helpful. Thank you
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from J F (Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the decisions taken have been sensible and in my mind, correct. I have been well looked after, good food, the help I have asked for has been given on every occasion and all the staff have been helpful and kind on all occasions. My thanks to all the nurses and the activities team.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.

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Review from L E (Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the bedroom. I like te activities, I enjoy bingo and karaoke. I like everyone at Maypole because they are very lovely people.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are enjoying yourself.

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Review from J M (Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the food and activities and the day and night staff, they are very good.
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Review from M P (Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nicely run and friendly atmosphere.
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Review from I G (Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is good. Food, staff, entertainment.
Good company.
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Review from Y R (Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lockdown has been unpleasant but everyone has looked after me well. The activities team are a delightful pair and are very helpful.
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Review from K M (Son of Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Maypole is a wonderful care home. The staff and carers are excellent. My mum is treated very well and the friendly professionalism of all makes it a very happy place for the residents. The activities team are fantastic, between them, the activities that are arranged are brilliant and I know not
only mum but all the residents extremely enjoy and look forward to the great variety of entertainment they put on.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.

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Review from S M (Daughter of Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home, caring staff and entertainment team and reception ladies. The entertainment ladies have a lovely way with the residents and there are too many to mention. The catering team are wonderful bunch, as well as housekeeping. One of the bosses is a great guy. Nothing is too much trouble.
The only fault is the buzzer takes ages for anyone to come.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your praise. There is always something to improve so we will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Jim T (Son of Resident) published on 9 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
All of our family would like to thank all of the staff at Maypole Care Home for looking after Mum in her last few weeks. Having spent many months in hospital, she went to the Maypole for just over a month before passing away. During her last few days, when we had a lot of relatives around, nothing was
too much trouble for the staff and despite being busy, they found the time to make sure relatives were well looked after and had private space when needed.

I am so glad we chose this home for Mum. Having seen other homes in action over the years, with staff who are too busy to care enough, none of our relatives had anything negative to say about the Maypole. The management team may well take credit for this but honestly, the staff are the stars here, whether they are nurses, carers, cleaners or handymen, they were all genuine, kind and dealt with us with dignity at all times.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your praise. We are saddened to hear about your loss, we can only hope Maypole did everything possible to help you and your family through such a difficult time.

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Review from Alan O (Son of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had to be admitted to hospital for a chest infection. The staff handled the situation with great professionalism and compassion.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for taking the time to leave your review. Our resident’s health and well being is an absolute priority and we hope to continue providing your loved one with the best possible care.

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Review from M W (Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the care home is great. The staff are very good.
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Review from R G (Daughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere at Maypole Care Home is loving and compassionate. All the staff, carers, nurses, catering, laundry, cleaning, maintenance and admin really care and want to do a good job.
They became my mother's friends and my emotional and practical supporters. All the really important aspects are
in place, care, compassion, love and friendship. I know if something was upsetting mum people there would care and do their best to sort it out.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Karen B (Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve lived at the Maypole for two years. I enjoy living here, the staff are good and you can have a good laugh with them. There are lots of activities and I do some of them with other residents. There is a choice of two meals at each mealtime or you can have your own choice that the chef will cook for
you. I really like that I could make my room how I wanted it to be, like when I was living with my family. I have lots of football pictures up on my walls which make it feel like home.
Reply from Greta Narbutaityte, Customer Adviser at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from D R (Sister of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly home and caring staff. Relatives are made very welcome. Residents are looked after very well.
Reply from Natalie Krisman, Customer Service Adviser at Maypole Care Home

Thank you for sharing your positive experience with our home - it is really appreciated.

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Review from Joyce C (Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I didn't know what to expect. I have been pleasantly surprised, much better than hospital. I have received good care here. I didn't expect to feel at home but I do.
Reply from Stephen Rondel, Customer Adviser at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Barbara P (Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, excellent.
Reply from Stephen Rondel, Customer Adviser at Maypole Care Home

Thank you for your review. We are pleased to hear about your positive experience.

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Review from A O (Wife of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Well below expectations for a particular group's home. Although staff were kind, caring and friendly, the staffing levels led to unacceptable delays in the provision of care. The food was bland and uninspiring and the cleaning regime was inconsistent and again below expectations.
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Review from Michael R (Brother of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been visiting our brother in this nursing home for seventeen years and could not think of a better nursing home for him to be in.
The care he has received from management past and present, right through to kitchen staff have all been brilliant. This shows when we see how comfortable he is.
Thank
you very much.
Reply from Jayne Duck, Customer Services Administrator at Maypole Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your brother is settled and comfortable in our care and hope that this gives you peace of mind knowing that he is so well cared for.

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Current Review Score: 9.3 (9.275)

Overview of Review Score

The Review Score of 9.3 (9.275) out of 10 for Maypole Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.275 for Maypole Care Home is calculated as follows: ( (124 Excellents x 5) + (93 Goods x 4) + (26 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 255 Ratings = 4.275
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maypole Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 11 Sep 2025

Spacious ensuite w/c and wash basin rooms available for short or long term nursing or residential care for older people as well as young adults with physical disabilities. All rooms are decorated to a high standard and well-furnished to make all residents feel at home.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maypole Care Home to verify any information. View our terms and conditions. Maypole Care Home has an Enhanced Service - more info.