Maypole Care Home

Lovely clean and caring home. My father has dementia, but still spent his 100th Birthday in comfort and was, to his delight, the centre of attention.

Mum is grateful for all the support she received at Maypole during her stay and how it helped her on her journey to recovery.

We removed my mother from the home last night amid serious safeguarding concerns. My mother was placed in the home for a short period of time to assess her care needs, she had been neglected. The home is run around policy and procedure but fails to treat its residents with respect, dignity, and care. The management of the home is weak, complaints fall on deaf ears and as a family for my mum's own safety, we removed her. Someone from Bupa needs to address this home's failings as I feel sure not every resident there has the ability to communicate the dreadful care given. I would be happy to discuss our experience further if Bupa would like to contact me as no one in the home is willing to take responsibility.

This negates the positive impact of a small number of interactions. Shape up BUPA.

The first impression is very poor. Improved a little, but requires more improvement.

All staff were kind, caring and welcoming to residents and visitors and made their stay as pleasant as possible in very trying times.

In the difficult times of this pandemic, the home has kept COVID-19 free and this is down to the commitment of staff at all levels and has been led by the manager (who is fairly new still), down. It’s safe to say that visiting restrictions have proved difficult emotionally for all involved - residents and us relatives alike but I have been able to communicate with the manager about the physical and emotional needs of my Granddad that I have observed as a result of having FaceTime video calls with him, which have been facilitated by staff. Needs identified have been listened to (and progressed on the whole) and through the communication about my Granddad, a mutually respectful relationship is now being built. This has allowed my feelings about Government led visiting restrictions to be aired and for a plan to be put in place that balances Granddad's needs alongside fellow residents' needs to see their families, and in line with Government restrictions and Bupa’s application of this.

My dad has been at Maypole for almost 2 years and is settled and happy there. We have always been made welcome as frequent visitors to see him and we’ve been particularly impressed in recent months at the lengths staff have gone to keep the home COVID free and to facilitate our contact with him during the lockdown period, notwithstanding the limits imposed by Government guidance. Staff have been flexible and creative in their responses to keep us in touch which we have appreciated and which, more importantly, has really impacted positively on dad’s emotional well-being.

Dad has a terminal illness, and the staff have made great efforts to reassure him that he will not have any pain and alleviate his worries as he faces these final days. Thank you to them.

During a period of lockdown, it was difficult to assess activities as there were limited opportunities. Although I did see a sheet detailing what was available. Everything else was excellent and everybody I talked to was sympathetic and helpful. Thank you

All the decisions taken have been sensible and in my mind, correct. I have been well looked after, good food, the help I have asked for has been given on every occasion and all the staff have been helpful and kind on all occasions. My thanks to all the nurses and the activities team.

I like the bedroom. I like te activities, I enjoy bingo and karaoke. I like everyone at Maypole because they are very lovely people.

I like the food and activities and the day and night staff, they are very good.

Nicely run and friendly atmosphere.

Good company.

Lockdown has been unpleasant but everyone has looked after me well. The activities team are a delightful pair and are very helpful.

The Maypole is a wonderful care home. The staff and carers are excellent. My mum is treated very well and the friendly professionalism of all makes it a very happy place for the residents. The activities team are fantastic, between them, the activities that are arranged are brilliant and I know not only mum but all the residents extremely enjoy and look forward to the great variety of entertainment they put on.

A lovely care home, caring staff and entertainment team and reception ladies. The entertainment ladies have a lovely way with the residents and there are too many to mention. The catering team are wonderful bunch, as well as housekeeping. One of the bosses is a great guy. Nothing is too much trouble. The only fault is the buzzer takes ages for anyone to come.

I am so glad we chose this home for Mum. Having seen other homes in action over the years, with staff who are too busy to care enough, none of our relatives had anything negative to say about the Maypole. The management team may well take credit for this but honestly, the staff are the stars here, whether they are nurses, carers, cleaners or handymen, they were all genuine, kind and dealt with us with dignity at all times.

My mother had to be admitted to hospital for a chest infection. The staff handled the situation with great professionalism and compassion.