Maypole Care Home

Very friendly home and caring staff. Relatives are made very welcome. Residents are looked after very well.

I didn't know what to expect. I have been pleasantly surprised, much better than hospital. I have received good care here. I didn't expect to feel at home but I do.

Wonderful, excellent.

Well below expectations for a particular group's home. Although staff were kind, caring and friendly, the staffing levels led to unacceptable delays in the provision of care. The food was bland and uninspiring and the cleaning regime was inconsistent and again below expectations.

Thank you very much.

My brother is really happy in the care home. His room is very nice and the carers are very good.

Thank you, Maypole, to all the staff who provided care and administration for my mother.

Some residents have pets, such as goldfish. There is an extremely good activity programme and a successful fundraising team organised by residents families.

This place has helped me to achieve my goals.

Settled in very well. All very helpful.

I have found all the staff very helpful and a warm and friendly place overall.

I have been impressed with the attitude of all staff, even in quite difficult situations. The care and attention I have witnessed has been exemplary. They have bent over backwards to accommodate my mother's 'demands' and to be supportive and caring to her family. How they maintain their patience and smiles is a lesson to us all!

I feel that when I visit my friend at Maypole, she is amongst friendly staff and indeed I feel she is among friends and is very well cared for. I do not wish to end up in care but if I had to, this would be my first choice. God bless.

I have been visiting my sister in the Maypole Care Home for about 6 years. Although general standards have been high, some care and nursing staff in the past have let the care home down. This has changed since the new manager has taken charge. The staff morale has increased and the little things have improved. I am secure in the thought that my sister is well looked after 24 hours a day and the new manager is a credit to Bupa.

All very good.

Having looked long and hard to find the nicest "home" for my friend, I checked website reviews and felt the Maypole seemed the best I could find although certainly not the cheapest. On arriving my friend had the usual "settling in" troubles - which I spoke to the manager about. She assured me "it will all be alright", and she was right. My friend has settled very well and is happy. She loved the care ladies and lads, they help her to choose which necklace to wear today - which really means a lot. We have been totally supported by everyone and every request and query met to complete satisfaction. I cannot praise the manager and staff enough.

As usual, all staff are polite, caring and spend time listening. There is always a warm, smiling welcome. Dad has joined in a lot of activities and helped where necessary. Dad has difficulty with his speech and staff go the extra mile to listen and understand. A couple of evenings ago he had a slight problem with his catheter and in a bit of pain. One of the carers stayed on a while with him past their normal leaving time whilst the nurse adjusted the catheter. This is one of many ways that show they're caring. An excellent home from home.

All my needs are met. All staff are cheerful and courteous. My room is comfortable with a garden view and is always well heated. My meals are always served hot and plenty of it. Sadly my appetite is very small, but the staff always make sure I have something they know I will eat and enjoy. I do not join in the activities as I prefer my own company. They always invite me but accept my refusal.

99% of the time all the family requests are met. All staff are very friendly, helpful and welcoming. Housekeeping of individual rooms could be more thorough. Common areas such as reception, dining and lounge kept well.

ALL staff from manager to the registered nurses, the care assistants, the kitchen/catering staff to general maintenance staff/cleaners treated dad and ourselves with courtesy, love and support. They provided dad with individualised loving care, respect and dignity, acknowledging his uniqueness and personality

Other residents were able to visit him as they wished

Having worked for the NHS, I am only too aware of the difficulties of providing personal care at the end of life- The Maypole proved that the essential devotion necessary for such care is possible within a residential home environment.