Maypole Care Home

Always reassuring me and my family that Nan is in good hands, very polite and professional. We appreciate how the team are helping Nan and making her feel safe. What a great team of carers.

Someone needs to sort things out.

My sister-in-law has been well cared for in the home and has settled in well. Our family wish to thank the staff for their prompt action in getting an ambulance to take my sister-in-law to hospital when she had a stroke. This undoubtedly saved her life and she has now recovered and is back in the home.

A wonderful place to spend time in, a lovely environment. She would dearly love to stay, she's very well taken of, comfortable and settled after a traumatic three-week visit to hospital, a very undignified 3 weeks.

A particular member of staff was marvellous. Everyone else at Maypole was polite & friendly but they do have a problem answering the phone - it just rings and rings with no one answering. The room was tired and in need of a refurb.

Mum spent her last couple of months at the Maypole Care Home, and from the moment she arrived, she was made to feel very welcome, safe and cared for. Every member of staff was very polite, professional and attentive. Mum really enjoyed her time here, and it made her final few weeks a calm and peaceful time for her and the whole family. Mum was treated with respect and dignity right to the end, and this made the whole experience so much more bearable. Thank you!

My friend has been at the home for about 18 months and each time I visit I am always happy to see the excellent level of care which he receives. The staff are polite, helpful and extremely welcoming. A super home.

First impressions exceeded expectations. All my meetings/chats with staff have been informative, helpful and valued. Myself and my siblings are extremely happy with every aspect of the care home. Dad is happy and settled and the move has been made easy. Thank you.

My mum was a resident at Maypole Care Home for over eight years. She was extremely happy there and received excellent care from the staff. Everyone was considerate and understanding of Mum's needs. The end-of-life care was amazing too. Mum was taken care of by several staff who were compassionate and caring at all times. The staff are exceptional and work so well as a team, my family were extremely pleased with Mum's care. Thank you so much.

Visited for the first time last week and I can honestly say I was surprised at the lack of infection control. No sanitiser, no masks available, and no check on whether we had done a negative covid test or had any known bugs. As soon as I walked through the doors I was hit by a very unpleasant smell, the source of which was obvious. All room doors were open fully giving absolutely no privacy for anyone in there, several of which were "compromised". The room I was visiting was shabby at best but reasonably clean but I was surprised to see a dirty fabric chair with no others for visitors. It was very apparent very quickly that the "care" was poor at best and not what I was expecting. Not at all happy with the standards and can't understand how palliative care can be offered with no resident Doctors, no pharmacy, and no ability to administer IV meds or nutrition. Baffled and horrified at the experience.

Had my first visit to the Maypole last week. It was clear that the place was understaffed (that's why they leave all the patient's room doors open) and were unable to provide the care required. Call buttons took up to 40mins to be answered. The Doctor only calls twice a week from the local practice. They advertise as offering palliative care with no resident Doctor, how can this be? Left me very worried about my relative's care.

My mum was transferred from the hospital to receive end-of-life care. Her room was clean and in good condition, looking onto the garden. With some of her familiar things around her and room for visitors, her last few weeks with us were made more bearable. The staff were caring and compassionate and made sure Mum's needs were taken care of at all times. All in all, a positive experience of a happy, well-run home.

Cannot single out one individual as all were exceptional in their professionalism with a smile and kind words! All the staff went out of their way to make me comfortable while I stayed with Mum over her last 48 hours. Nothing was too much trouble! An exceptional workforce who work together in an amazing way! The manager is obviously well thought about and knows how to make a team of people work together, and they also have a mutual respect for her! It was the best place for Mum to be.

Although our beloved Mum was only here for a few days, she could not have received a better welcome from the moment she arrived. Everybody came and introduced themselves; the chef, the laundry lady and the activities. The care given was dignified and gentle. Not only did everybody care for Mum, but they were very supportive at the most difficult time in our lives. Many thanks.

Finding my wife happy and well cared for has taken a lot of worries away from me. All the staff are friendly and take time to talk to both of us and the management staff have gone the extra mile to accommodate any requests we have made. We are as happy as we can be in the circumstances. Thank you very much to all of you.

I enjoy my time here, the care staff are really caring and look after my needs, they make time to check in on me and meet me needs. I have been here for three years and I am happy here. The nurses sometimes don't spend enough time with me while I take my tablets.

We have been pleased with the care your staff have given our daughter while she was in Maypole Care Home.

Lovely clean and caring home. My father has dementia, but still spent his 100th Birthday in comfort and was, to his delight, the centre of attention.

Mum is grateful for all the support she received at Maypole during her stay and how it helped her on her journey to recovery.

We removed my mother from the home last night amid serious safeguarding concerns. My mother was placed in the home for a short period of time to assess her care needs, she had been neglected. The home is run around policy and procedure but fails to treat its residents with respect, dignity, and care. The management of the home is weak, complaints fall on deaf ears and as a family for my mum's own safety, we removed her. Someone from Bupa needs to address this home's failings as I feel sure not every resident there has the ability to communicate the dreadful care given. I would be happy to discuss our experience further if Bupa would like to contact me as no one in the home is willing to take responsibility.