Maypole Care Home

Lower Northam Road, Hedge End, Southampton SO30 4FS
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9.3 76 Reviews
  • Maypole Care Home, Southampton
The Maypole Care Home provides nursing and residential care. Their highly skilled nurses, carers and ancillary staff create a welcoming and homely environment, promoting independence and quality of life.

The home is purpose-built with spacious and comfortable lounges, enabling residents to relax and spend time with family and friends. Every bedroom has en suite facilities, a television, telephone point and Wi-Fi, while some offer views of the gardens. Residents are encouraged to accessorise their rooms to their own personal tastes.

Tasty and nutritious meals are created every day by the in-house chef who really gets to know and understand the residents’ preference and specific dietary requirements. In the evenings and overnight, snacks and refreshments are available from a Night Bites menu.

A varied programme of activities and events ensures that residents remain active and stimulated. Residents are also encouraged and supported to develop and maintain interests and social networks in the local community.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Maypole Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1485
  • RESPITE Self-Funded Nursing Care: from £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Maypole Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Juby Joseph (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (4)

Maypole Care Home Reviews (76)

9.3

Maypole Care Home has a Review Score of 9.3 (9.275) out of 10, based on 22 reviews in the last 2 years.
Over all time Maypole Care Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Maypole Care Home
  • 21
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Total of 76, showing 21-40
Review from A M (Son of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent her last couple of months at the Maypole Care Home, and from the moment she arrived, she was made to feel very welcome, safe and cared for. Every member of staff was very polite, professional and attentive. Mum really enjoyed her time here, and it made her final few weeks a calm and peaceful
time for her and the whole family. Mum was treated with respect and dignity right to the end, and this made the whole experience so much more bearable. Thank you!
Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for taking the time to leave your kind review. We send our condolences for your loss. We hope Maypole Care Home did everything possible to make the transition as easy as possible for your mum and your family, and we are very happy to hear you felt at ease with her in our care. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review from J F (Friend of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at the home for about 18 months and each time I visit I am always happy to see the excellent level of care which he receives. The staff are polite, helpful and extremely welcoming. A super home.
Reply from Fran Donno, Customer Service Adviser at Maypole Care Home

Thank you for your lovely review. It is always nice to hear words like “polite” and “helpful” being used to describe our care. We are so pleased that you are impressed with the level of care that your friend receives at Maypole Care Home. We hope to continue providing your loved one with the best possible care.

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Review from Caroline R (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions exceeded expectations. All my meetings/chats with staff have been informative, helpful and valued. Myself and my siblings are extremely happy with every aspect of the care home. Dad is happy and settled and the move has been made easy. Thank you.
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Review from Christine S (Daughter of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Maypole Care Home for over eight years. She was extremely happy there and received excellent care from the staff. Everyone was considerate and understanding of Mum's needs. The end-of-life care was amazing too. Mum was taken care of by several staff who were compassionate and
caring at all times. The staff are exceptional and work so well as a team, my family were extremely pleased with Mum's care. Thank you so much.
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Review from Janice P (Sister-in-law of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Visited for the first time last week and I can honestly say I was surprised at the lack of infection control. No sanitiser, no masks available, and no check on whether we had done a negative covid test or had any known bugs. As soon as I walked through the doors I was hit by a very unpleasant smell,
the source of which was obvious. All room doors were open fully giving absolutely no privacy for anyone in there, several of which were "compromised". The room I was visiting was shabby at best but reasonably clean but I was surprised to see a dirty fabric chair with no others for visitors. It was very apparent very quickly that the "care" was poor at best and not what I was expecting. Not at all happy with the standards and can't understand how palliative care can be offered with no resident Doctors, no pharmacy, and no ability to administer IV meds or nutrition. Baffled and horrified at the experience.
Reply from Rebecca Kellegher, Customer Service Adviser at Maypole Care Home

Thank you for your review. We have genuine regard for all of our residents and their health and safety are an absolute priority. We have passed your comments on to the home's management team and they will be in touch to arrange a meeting and discuss any concerns further.

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Review from Gary P (Brother of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Had my first visit to the Maypole last week. It was clear that the place was understaffed (that's why they leave all the patient's room doors open) and were unable to provide the care required. Call buttons took up to 40mins to be answered. The Doctor only calls twice a week from the local practice.
They advertise as offering palliative care with no resident Doctor, how can this be? Left me very worried about my relative's care.
Reply from Rebecca Kellegher, Customer Service Adviser at Maypole Care Home

Thank you for your review. We have genuine regard for all of our residents and their health and safety are an absolute priority. We have passed your comments on to the home's management team and they will be in touch to arrange a meeting and discuss any concerns further.

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Review from Carole P (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was transferred from the hospital to receive end-of-life care. Her room was clean and in good condition, looking onto the garden. With some of her familiar things around her and room for visitors, her last few weeks with us were made more bearable. The staff were caring and compassionate and
made sure Mum's needs were taken care of at all times. All in all, a positive experience of a happy, well-run home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your feedback. We are glad that we were able to provide this environment for you as a family to spend time with your Mum in her final weeks. Hopefully, knowing how well she was cared for is comforting to you now. Thank you again for your review.

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Review from Mike J (Son of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot single out one individual as all were exceptional in their professionalism with a smile and kind words! All the staff went out of their way to make me comfortable while I stayed with Mum over her last 48 hours. Nothing was too much trouble! An exceptional workforce who work together in an amazing
way! The manager is obviously well thought about and knows how to make a team of people work together, and they also have a mutual respect for her! It was the best place for Mum to be.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your kind words. It is so nice to hear you describe the care provided as exceptional. I will certainly pass your feedback on to the whole team. Thank you again for your review.

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Review from Clare A (Daughter of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although our beloved Mum was only here for a few days, she could not have received a better welcome from the moment she arrived. Everybody came and introduced themselves; the chef, the laundry lady and the activities. The care given was dignified and gentle. Not only did everybody care for Mum, but
they were very supportive at the most difficult time in our lives. Many thanks.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

We really appreciate you taking the time to leave us your kind review. We are so sorry for your loss, hopefully, those final days together were made a little easier for you knowing she was well cared for.

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Review from Tim M (Husband of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding my wife happy and well cared for has taken a lot of worries away from me. All the staff are friendly and take time to talk to both of us and the management staff have gone the extra mile to accommodate any requests we have made. We are as happy as we can be in the circumstances. Thank you very
much to all of you.
Reply from Grace Langfield, Customer Service Adviser at Maypole Care Home

Thank you for your kind review. We are very happy to hear you can feel at ease with your wife in our care. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from R M (Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy my time here, the care staff are really caring and look after my needs, they make time to check in on me and meet me needs. I have been here for three years and I am happy here. The nurses sometimes don't spend enough time with me while I take my tablets.
Reply from David Mclean, Customer Service Adviser at Maypole Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Eileen N (Mother of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We have been pleased with the care your staff have given our daughter while she was in Maypole Care Home.
Reply from Rebecca Kellegher, Customer Service Adviser at Maypole Care Home

Thank you for your feedback. Thank you for choosing Maypole.

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Review from Jeanette S (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely clean and caring home. My father has dementia, but still spent his 100th Birthday in comfort and was, to his delight, the centre of attention.
Reply from Rebecca Kellegher, Customer Service Adviser at Maypole Care Home

Thank you for your feedback. We are pleased to hear your father enjoyed his 100th Birthday and being centre of attention at Maypole.

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Review from Helen F (Daughter of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was placed in Maypole as part of the NHS's non-weight-bearing pathway following an accident.
Individual staff were caring and very motivating to Mum following her trauma and were empathetic. The level of encouragement from all staff domestics, catering, admin and care staff was excellent.
In the
initial months when she was not allowed to mobilise on her broken leg, Mum found the delay in answering call bells to attend to her personal needs distressing; when the staff came, they were caring and attentive and gave excellent care.
There was great communication with the home's GP practice and good access to review and support when required.
The home was very flexible and accomodating in allowing therapy and rehab visits and answered emails to arrange these promptly and efficiently.
Mum is grateful for all the support she received at Maypole during her stay and how it helped her on her journey to recovery.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for taking the time to leave your review. We are happy to have been able to help in your mum's recovery after her accident. Thank you again for your feedback.

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Review from N T (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
We removed my mother from the home last night amid serious safeguarding concerns. My mother was placed in the home for a short period of time to assess her care needs, she had been neglected. The home is run around policy and procedure but fails to treat its residents with respect, dignity, and care.
The management of the home is weak, complaints fall on deaf ears and as a family for my mum's own safety, we removed her. Someone from Bupa needs to address this home's failings as I feel sure not every resident there has the ability to communicate the dreadful care given. I would be happy to discuss our experience further if Bupa would like to contact me as no one in the home is willing to take responsibility.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for taking the time to provide us with your feedback. We are sorry to hear about your concerns but we understand that this is something our Quality team have been in touch with you about directly and will be investigating further. Thank you again for getting in touch.

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Review from Ian S (Son of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Thank you for allowing me the opportunity to provide a review. This is intended to be balanced and professional whilst being honest.
Mum was here for six weeks earlier this year before she had to be moved for her own well-being into a better care environment. It was a very difficult time. There were
individual colleagues who were excellent and very supportive for which we were grateful. The leadership, operating model and effectiveness of the operation were not just poor and substandard, for a branded home of such reputation, it actually degenerated the ability to provide a meaningful resident experience of a care environment.
This ranged from complete inaccessibility or opportunity to visit through no effective system of contact through to poor patient record keeping. A subsequent independent investigation was conducted, without our prompting.
This negates the positive impact of a small number of interactions. Shape up BUPA.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your feedback. The resident in question moved out over five months ago. Unfortunately, this issue occurred during a brief period where we did not have a general manager in place and we also had a temporary clinical lead. I am happy to say both of these roles are now filled and the home is focused on improving the quality of care offered and the resident's overall experience in the home. Thank you again for bringing this to our attention.

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Review from S S (Next of Kin) published on 14 September 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Inquiries are difficult to receive, telephone rings and rings, a little more care could be given when speaking, rude and rushed.
Not all emails were answered.
The first impression is very poor. Improved a little, but requires more improvement.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your comments. I will pass your remarks on to the home manager as we use all feedback to continuously improve our service. Thank you for bringing this to our attention again.

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Review from M C (Brother of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff were kind, caring and welcoming to residents and visitors and made their stay as pleasant as possible in very trying times.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are satisfied with the quality of our care.

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Review from Danielle H (Granddaughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the difficult times of this pandemic, the home has kept COVID-19 free and this is down to the commitment of staff at all levels and has been led by the manager (who is fairly new still), down. It’s safe to say that visiting restrictions have proved difficult emotionally for all involved - residents
and us relatives alike but I have been able to communicate with the manager about the physical and emotional needs of my Granddad that I have observed as a result of having FaceTime video calls with him, which have been facilitated by staff. Needs identified have been listened to (and progressed on the whole) and through the communication about my Granddad, a mutually respectful relationship is now being built. This has allowed my feelings about Government led visiting restrictions to be aired and for a plan to be put in place that balances Granddad's needs alongside fellow residents' needs to see their families, and in line with Government restrictions and Bupa’s application of this.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from Mary H (Daughter of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at Maypole for almost 2 years and is settled and happy there. We have always been made welcome as frequent visitors to see him and we’ve been particularly impressed in recent months at the lengths staff have gone to keep the home COVID free and to facilitate our contact with him during
the lockdown period, notwithstanding the limits imposed by Government guidance. Staff have been flexible and creative in their responses to keep us in touch which we have appreciated and which, more importantly, has really impacted positively on dad’s emotional well-being.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Maypole Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one as much as you used to. Please let us know if there is anything else we can do to help.

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Current Review Score: 9.3 (9.275)

Overview of Review Score

The Review Score of 9.3 (9.275) out of 10 for Maypole Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.275 for Maypole Care Home is calculated as follows: ( (124 Excellents x 5) + (93 Goods x 4) + (26 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 255 Ratings = 4.275
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maypole Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 11 Sep 2025

Spacious ensuite w/c and wash basin rooms available for short or long term nursing or residential care for older people as well as young adults with physical disabilities. All rooms are decorated to a high standard and well-furnished to make all residents feel at home.

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Awards / Recognitions (7)

Meet the Team (0)

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