Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW

Knights' Grove Care Home, Southampton, Hampshire
Knights' Grove Care Home, Southampton, Hampshire
Knights' Grove Care Home, Southampton, Hampshire

Knights Grove has been purpose built to offer high levels of tailored care plans to those living with with dementia for short or long term needs. Palliative care is also offered.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove has been carefully designed to provide a safe and stimulating setting. Accommodation includes bright and and comfortable interiors set across three floors, and all bedrooms are ensuite with views of the surrounding landscaped gardens.

The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.

A professional team supports residents in continuing their hobbies and aim to give access to any activity they wish. Reminiscence therapy is also used within the home which residents enjoy and benefit from. Themed events and days out add to the busy social calendar.

Group: Bupa Care Homes

Person in charge: Suzanne Brown (General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Dutch, Tagalog

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Knights' Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Knights' Grove Care Home has a Review Score of 8.6 (8.633)

The Review Score of 8.6 (maximum of 10) for Knights' Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Knights' Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.097 for Knights' Grove Care Home is calculated as follows: ( (52 Excellents x 5) + (67 Goods x 4) + (35 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.097

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.536 Points relating to the number of positive Reviews for Knights' Grove Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.2 Target = 0.536

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knights' Grove Care Home?

  • Extremely LIKELY
    6
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Knights' Grove Care Home

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My mother is the resident. The care that my mum receives is very good, can't fault it in any way. Staff are great, mum feels very comfortable with them and her care. I have peace of mind that she is in a safe and comfortable home to be in.
Staff also communicate with family and let you know how my mum is and as I said, can't fault the home.

How likely would you be to recommend Knights' Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear that your mum is comfortable and that you have peace of mind knowing that she is cared for. The Bupa Customer Care Team.

Knights' Grove is a modern and comfortable care home with the outstanding asset being the staff. They undertake a challenging and difficult job, but undoubtedly always put the care of the residents at the forefront of everything they do. My 95-year-old mother is always treated with dignity and respect and is very well cared for. I had my concerns, before my mother went into care, that she would be unhappy and sad at not living in her own home anymore. Six months since moving into Knights' Grove and she never mentions her house at all as she has settled in so well and is enjoying the company of others. I would recommend Knights' Grove to anyone, especially for the quality of the staff.

How likely would you be to recommend Knights' Grove Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 11 May 2017:

Thank you for your review. Glad to hear that your mum has settled in so well and made new friends. I will pass your comments on to the home manager. The Bupa Customer Care team.

When the regular team of staff are in duty - everything runs smoothly. My partner is now in the latter stages of Lewy Body Dementia. He needs all care and the staff are very caring. Nothing is too much trouble.
If the trained staff are concerned at all, they always contact me and if there has been a doctor's visit, I am always updated. I do notice, however, when agency staff are used, the standard of care falls. I do realise that this is not what the home wants and they are prioritising in recruiting. Continuity of staff of very important when dealing with dementia residents.

How likely would you be to recommend Knights' Grove Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne duck, Customer sercices administrator at Knights' Grove Care Home responded to this review on 05 May 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

Very good care with good staff and good facilities. I would like to see more 'sensory' activities for the residents with late-stage Alzheimer's.

How likely would you be to recommend Knights' Grove Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne duck, Customer sercices administrator at Knights' Grove Care Home responded to this review on 05 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Home appears to be clean and well staffed and give care with patience in not always easy circumstances. I have not experienced the food personally but have heard no complaints.

How likely would you be to recommend Knights' Grove Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Jayne duck, Customer sercices administrator at Knights' Grove Care Home responded to this review on 05 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Sadly, due to high staff turnover, continuity of care and specific understanding of resident's needs seems difficult to achieve.
Those staff who remain, however, do work hard in difficult circumstances and seem to come together to assist each other when staff shortages pose particular challenges. One of the more long lasting senior male nurse/manager is impressively tireless in his efforts to do what is best for the residents.

How likely would you be to recommend Knights' Grove Care Home? Unlikely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Jayne duck, Customer sercices administrator at Knights' Grove Care Home responded to this review on 05 May 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

My wife has now been in Knights Grove Care Home for about 5months, during that time I have visited most days.
I claim no expertise in assessing care homes, but so far as I can tell, the standard of care provided is high and I am satisfied that my wife is being looked after well.

How likely would you be to recommend Knights' Grove Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Knights' Grove Care Home responded to this review on 26 Apr 2017:

Thank you for your kind feedback, we really appreciate it. I am pleased that you are happy with Knights Grove and the care your wife is receiving. The Bupa Customer Care Team.

My grandmother has been a resident at Knights Grove for almost a year, she is settled and comfortable in the home. The staff understand and are supportive of her needs. My relative is treated with respect and dignity from staff on all levels I'm happy knowing she is safe and well cared for.

How likely would you be to recommend Knights' Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mother has been at Knights' Grove since October 2014. I believe she receives very good care from all staff. Some she prefers to others which I think is only human nature. Mostly myself and the rest of her family are happy with our choice of care home. The main complaint from mum is that she sometimes gets bored with nothing to do.

How likely would you be to recommend Knights' Grove Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mothers needs are fully understood. I am happy she is living in a safe and clean environment. The staff are very friendly and caring towards her. Although she often does not want to eat or drink, the staff spend a lot of time encouraging her to do so with positive results.

How likely would you be to recommend Knights' Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Generally I find that my mother is looked after in a way that is appropriate and kind. Her friends and family enjoy visiting her at Knights' Grove which is also important. From time to time things go a little wrong, but staff are generally receptive and responsive to matters being raised - notably the main nurse who is very conscientious and approachable. It's a shame that staff turnover seems quite high, but I realise its's a difficult job.

How likely would you be to recommend Knights' Grove Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been in the home for six years and during that time we have seen almost as many managers come and go. There is no doubt that the standard in a home depends on the quality of the manager. The current manager is good as was the previous one but that wasn't always the case, especially when there was no manager a few years ago and then a deputy stepped into the breach - the standards plummeted. Happily the home is now greatly improved and my mother is very happy here. I too value the home and the staff who are kind and caring. They have taken the trouble to get to know their residents and try to make the place feel homely, inviting and relaxing for them. There is always room for improvement and I am glad that our new manager has ideas and vision for the place which hopefully will be implemented before too long.

How likely would you be to recommend Knights' Grove Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A very caring, knowledgable and clean organisation that understood my Mother's needs. They provided first class residential facilities with a human touch, she felt it was her home. She was well looked after and the staff were excellent.

How likely would you be to recommend Knights' Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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