Knights' Grove Care Home

My mother is the resident. The care that my mum receives is very good, can't fault it in any way. Staff are great, mum feels very comfortable with them and her care. I have peace of mind that she is in a safe and comfortable home to be in.
Staff also communicate with family and let you know how my mum is and as I said, can't fault the home.

Knights' Grove is a modern and comfortable care home with the outstanding asset being the staff. They undertake a challenging and difficult job, but undoubtedly always put the care of the residents at the forefront of everything they do. My 95-year-old mother is always treated with dignity and respect and is very well cared for. I had my concerns, before my mother went into care, that she would be unhappy and sad at not living in her own home anymore. Six months since moving into Knights' Grove and she never mentions her house at all as she has settled in so well and is enjoying the company of others. I would recommend Knights' Grove to anyone, especially for the quality of the staff.

When the regular team of staff are in duty - everything runs smoothly. My partner is now in the latter stages of Lewy Body Dementia. He needs all care and the staff are very caring. Nothing is too much trouble.
If the trained staff are concerned at all, they always contact me and if there has been a doctor's visit, I am always updated. I do notice, however, when agency staff are used, the standard of care falls. I do realise that this is not what the home wants and they are prioritising in recruiting. Continuity of staff of very important when dealing with dementia residents.

Very good care with good staff and good facilities. I would like to see more 'sensory' activities for the residents with late-stage Alzheimer's.

Home appears to be clean and well staffed and give care with patience in not always easy circumstances. I have not experienced the food personally but have heard no complaints.

Sadly, due to high staff turnover, continuity of care and specific understanding of resident's needs seems difficult to achieve.
Those staff who remain, however, do work hard in difficult circumstances and seem to come together to assist each other when staff shortages pose particular challenges. One of the more long lasting senior male nurse/manager is impressively tireless in his efforts to do what is best for the residents.

My wife has now been in Knights Grove Care Home for about 5months, during that time I have visited most days.
I claim no expertise in assessing care homes, but so far as I can tell, the standard of care provided is high and I am satisfied that my wife is being looked after well.

My grandmother has been a resident at Knights Grove for almost a year, she is settled and comfortable in the home. The staff understand and are supportive of her needs. My relative is treated with respect and dignity from staff on all levels I'm happy knowing she is safe and well cared for.

My mother has been at Knights' Grove since October 2014. I believe she receives very good care from all staff. Some she prefers to others which I think is only human nature. Mostly myself and the rest of her family are happy with our choice of care home. The main complaint from mum is that she sometimes gets bored with nothing to do.

My mothers needs are fully understood. I am happy she is living in a safe and clean environment. The staff are very friendly and caring towards her. Although she often does not want to eat or drink, the staff spend a lot of time encouraging her to do so with positive results.

Generally I find that my mother is looked after in a way that is appropriate and kind. Her friends and family enjoy visiting her at Knights' Grove which is also important. From time to time things go a little wrong, but staff are generally receptive and responsive to matters being raised - notably the main nurse who is very conscientious and approachable. It's a shame that staff turnover seems quite high, but I realise its's a difficult job.

My mother has been in the home for six years and during that time we have seen almost as many managers come and go. There is no doubt that the standard in a home depends on the quality of the manager. The current manager is good as was the previous one but that wasn't always the case, especially when there was no manager a few years ago and then a deputy stepped into the breach - the standards plummeted. Happily the home is now greatly improved and my mother is very happy here. I too value the home and the staff who are kind and caring. They have taken the trouble to get to know their residents and try to make the place feel homely, inviting and relaxing for them. There is always room for improvement and I am glad that our new manager has ideas and vision for the place which hopefully will be implemented before too long.

A very caring, knowledgable and clean organisation that understood my Mother's needs. They provided first class residential facilities with a human touch, she felt it was her home. She was well looked after and the staff were excellent.