Thomas Road, North Baddesley, Southampton SO52 9EW
Knights Grove has been purpose built to offer high levels of tailored care plans to those living with with dementia for short or long term needs. Palliative care is also offered.
Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove has been carefully designed to provide a safe and stimulating setting. Accommodation includes bright and and comfortable interiors set across three floors, and all bedrooms are ensuite with views of the surrounding landscaped gardens.
The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.
A professional team supports residents in continuing their hobbies and aim to give access to any activity they wish. Reminiscence therapy is also used within the home which residents enjoy and benefit from. Themed events and days out add to the busy social calendar.
Group: Bupa Care Homes
Person in charge: Danielle Davies (General Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users
Registered Care Categories*: Dementia
Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Spanish; Castilian, French, Dutch, Tagalog
Single Rooms: 56
Rooms with ensuite WC: 56
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Knights' Grove Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Knights' Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Knights' Grove Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.287 for Knights' Grove Care Home is calculated as follows: ( (178 Excellents x 5) + (169 Goods x 4) + (59 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 407 Ratings = 4.287
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Knights' Grove Care Home is based on 26 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 26 Reviews ÷ 11.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Knights' Grove Care Home has a Review Score of 9.3 (9.287) from 34 Reviews
Review submitted from a Postal Card by A S (Friend of Resident) on Tuesday 6 March 2018. Relates to February 2018.
I am delighted with the excellent care my friend is receiving. She is comfortable, clean, cared for, well fed and is looking so much better for being there. I am very grateful.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 08 Mar 2018:
Thank you for your review. I'm so glad to hear that your friend is looking better, this must give you comfort knowing that she is well cared for and happy.
Review submitted from a Postal Card by P H (Daughter of Resident) on Wednesday 21 February 2018. Relates to January 2018.
Thank you to all the staff, nursing, care, catering, office and domiciliary. Mum settled into Knights' Grove Care Home very well - she arrived May 2017. Mainly due to excellent personal and nursing care I am kept informed of any issues/developments regarding all aspects of her care. I was told last May that the carpet in her room was due to be replaced soon as it was in a poor/stained condition. This has yet to be carried out. Overall, I am very pleased with this care home.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 21 Feb 2018:
Thank you for your review. I'm so pleased to hear that your mum has settled well and to hear that you are kept informed of everything. This must give you peace of mind knowing that she is safe and well cared for.
Review submitted from a Postal Card by P H (Son-in-law of Resident) on Wednesday 21 February 2018. Relates to January 2018.
From my experience, my brother-in-law is very well looked after.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Admiistrator at Knights' Grove Care Home responded to this review on 21 Feb 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
Review submitted from a Postal Card by Michael D (Nephew of Resident) on Wednesday 17 January 2018. Relates to December 2017.
The home is clean and tidy and the staff are helpful and kind.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 17 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Pamela D (Niece of Resident) on Wednesday 17 January 2018. Relates to December 2017.
The staff are kind and friendly. The home looks clean and tidy. Auntie has only been at the home a month, she seems happy.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 17 Jan 2018:
Thank you for your review. I'm sure that your auntie will soon be settled and making new friends. It is lovely to know that she is happy.
Review submitted from a Postal Card by Jamie R (Daughter of Resident) on Tuesday 16 January 2018. Relates to December 2017.
My mother is in the later stages of Alzheimer's. I feel she gets the right level of care that matches her needs.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 16 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Sylvia G (Sister of Resident) on Thursday 11 January 2018. Relates to December 2017.
My sister receives excellent care, the staff are happy and she responds to their friendly care even on 'bad' days. Being here has improved her wellbeing and she couldn't be anywhere better.
Every member of staff has a cheerful word and wave or a cuddle, just what she needs.
Thank you all.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 12 Jan 2018:
Thank you for your review and kind words about our staff. It is the little things like a smile or a cuddle that makes all the difference.
Review submitted from a Website Submission by Jon B (Stepson of Resident) on Sunday 24 December 2017. Relates to December 2017.
My relative has been at the home for several years and the home is friendly and welcoming. My relative is well cared for and the staff are always friendly and polite.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 02 Jan 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Julie R (Daughter of Resident) on Thursday 21 December 2017. Relates to November 2017.
My mum has not long been here but I feel I need to write to you to say how very pleased with the fantastic care and attention my mum has had as have the other residents.
The cleanliness, the rooms, the lounges.
Nothing is too much trouble from all the staff.
We feel privileged to have our mum here.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 02 Jan 2018:
Thank you for your review. I hope that your mum is settling in well and enjoying the different activities on offer. It is lovely to hear your kind words about our staff and home.
Review submitted from a Postal Card by Rebecca N (Granddaughter of Resident) on Friday 1 December 2017. Relates to December 2017.
Overall good. Could do with a lick of paint, new carpets and chairs (fresh up). Most staff friendly and helpful.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 01 Dec 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
Review submitted from a Postal Card by Teresa C (Daughter of Resident) on Tuesday 28 November 2017. Relates to November 2017.
Every time I come to visit mum, she is always clean and tidy. If a problem arises I get a phone call from a member of staff and we get it sorted promptly. It would be nice to see a house manager for more than a two-month stay. I can't keep up with the change of managers and staff. But very pleased with the remaining staff.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 30 Nov 2017:
Thank you for your review. I'm pleased to hear that your mum is well cared for and that you are kept informed of everything.
Review submitted from a Postal Card by S T (Daughter of Resident) on Tuesday 28 November 2017. Relates to November 2017.
We have found the staff (carers) very attentive in looking after my mother. There have however been a few changes with management but at the time of writing this (November), there is a new manager who we hope will stay and provide stability.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 30 Nov 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Jean T (Mother of Resident) on Thursday 21 September 2017. Relates to September 2017.
Mum has been here since June 2017, we cannot fault the care and dignity that she has been given, housekeeping has been excellent. She is very happy here, the meals are well balanced and nutritious, we would recommend this home to anybody.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 21 Sep 2017:
Thank you for your review. I'm so glad to hear that your mum is happy in our care and I hope this gives you peace of mind knowing that she is well cared for.
Review submitted from a Postal Card by J S (Resident) on Tuesday 19 September 2017. Relates to September 2017.
I am very happy living at Knights' Grove, the staff are very caring and kind.
I enjoy the music afternoon each week.
My bed is lovely and comfortable.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 20 Sep 2017:
Thank you for your review. I'm so glad to her that you are happy in our care and that you are enjoying the music and activities at Knights' Grove.
Review submitted from a Postal Card by Lynda C (Daughter of Resident) on Tuesday 19 September 2017. Relates to August 2017.
Knights' Grove continues to provide excellent care to my father. A new Home Manager has taken charge and the home feels well run. Permanent staff members are superb caregivers. My father is extremely fond of his home and friends who live there with him.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 20 Sep 2017:
Thank you for your review. It is so nice to hear that your farther is happy and has made new friends and thinks of Knights' Grove as his home.
Review submitted from a Postal Card by M P (Husband of Resident) on Tuesday 19 September 2017. Relates to September 2017.
I am very happy with the care of my wife in the Knights' Grove home, as are our children also.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 20 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by J K (Daughter of Resident) on Tuesday 19 September 2017. Relates to August 2017.
Thank you!
Mum was admitted very recently and has settled in extremely well thanks to the approach of the staff. She has been allowed to choose her own routine and we have been amazed at the positive improvement in her - she is eating, drinking and most of all, conversing better.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 20 Sep 2017:
Thank you for your review. It is lovely to hear that in such a short time your mum has settled so well and has improved so much, this must give you such peace of mind.
Review submitted from a Postal Card by J F (Daughter of Resident) on Tuesday 19 September 2017. Relates to August 2017.
My mum has settled well, only being here since the beginning of August. We have noticed a change in her appetite and fluid intake. She is not so anxious as she has been and is no longer pacing, but is still actively walking around, which is good. She is a lot more verbal and appears very content.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 20 Sep 2017:
Thank you for your review. I'm so glad to hear that your mum is settled and is eating well and hopefully her health will continue to improve.
Review submitted from a Postal Card by Doreen B (Relative of Resident) on Thursday 14 September 2017. Relates to September 2017.
I find the Knights' Grove a 'home from home'. Friendly people and very nicely decorated. The staff are very friendly and kind to the residents. They are very well looked after. Thank you.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 15 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by M C (Son of Resident) on Wednesday 13 September 2017. Relates to September 2017.
Rooms are clean, staff are helpful and I feel my mum is safe and secure.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 13 Sep 2017:
Thank you for your review. This must give you such peace of mind knowing that your mum is safe and well cared for.
Review submitted from a Postal Card by R F (Son of Resident) on Wednesday 13 September 2017. Relates to September 2017.
The level of care is good. Staff are kind and patient.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne Duck, Customer services administrator at Knights' Grove Care Home responded to this review on 13 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Michael H (Son of Resident) on Thursday 11 May 2017. Relates to April 2017.
My mother is the resident. The care that my mum receives is very good, can't fault it in any way. Staff are great, mum feels very comfortable with them and her care. I have peace of mind that she is in a safe and comfortable home to be in.
Staff also communicate with family and let you know how my mum is and as I said, can't fault the home.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 11 May 2017:
Thank you for your review. We are pleased to hear that your mum is comfortable and that you have peace of mind knowing that she is cared for. The Bupa Customer Care Team.
Review submitted from a Postal Card by P R (Son of Resident) on Tuesday 9 May 2017. Relates to April 2017.
Knights' Grove is a modern and comfortable care home with the outstanding asset being the staff. They undertake a challenging and difficult job, but undoubtedly always put the care of the residents at the forefront of everything they do. My 95-year-old mother is always treated with dignity and respect and is very well cared for. I had my concerns, before my mother went into care, that she would be unhappy and sad at not living in her own home anymore. Six months since moving into Knights' Grove and she never mentions her house at all as she has settled in so well and is enjoying the company of others. I would recommend Knights' Grove to anyone, especially for the quality of the staff.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Knights' Grove Care Home responded to this review on 11 May 2017:
Thank you for your review. Glad to hear that your mum has settled in so well and made new friends. I will pass your comments on to the home manager. The Bupa Customer Care team.
Review submitted from a Postal Card by S C (Partner of Resident) on Friday 5 May 2017. Relates to April 2017.
When the regular team of staff are in duty - everything runs smoothly. My partner is now in the latter stages of Lewy Body Dementia. He needs all care and the staff are very caring. Nothing is too much trouble.
If the trained staff are concerned at all, they always contact me and if there has been a doctor's visit, I am always updated. I do notice, however, when agency staff are used, the standard of care falls. I do realise that this is not what the home wants and they are prioritising in recruiting. Continuity of staff of very important when dealing with dementia residents.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Jayne duck, Customer sercices administrator at Knights' Grove Care Home responded to this review on 05 May 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
Review submitted from a Postal Card by J T (Son of Resident) on Wednesday 3 May 2017. Relates to April 2017.
Very good care with good staff and good facilities. I would like to see more 'sensory' activities for the residents with late-stage Alzheimer's.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne duck, Customer sercices administrator at Knights' Grove Care Home responded to this review on 05 May 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Alan M (Son of Resident) on Wednesday 3 May 2017. Relates to April 2017.
Home appears to be clean and well staffed and give care with patience in not always easy circumstances. I have not experienced the food personally but have heard no complaints.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Jayne duck, Customer sercices administrator at Knights' Grove Care Home responded to this review on 05 May 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by B L (Son of Resident) on Thursday 27 April 2017. Relates to April 2017.
Sadly, due to high staff turnover, continuity of care and specific understanding of resident's needs seems difficult to achieve.
Those staff who remain, however, do work hard in difficult circumstances and seem to come together to assist each other when staff shortages pose particular challenges. One of the more long lasting senior male nurse/manager is impressively tireless in his efforts to do what is best for the residents.
How likely would you be to recommend Knights' Grove Care Home? Unlikely
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Jayne duck, Customer sercices administrator at Knights' Grove Care Home responded to this review on 05 May 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”
Review submitted from a Postal Card by B H (Husband of Resident) on Thursday 20 April 2017. Relates to March 2017.
My wife has now been in Knights Grove Care Home for about 5months, during that time I have visited most days.
I claim no expertise in assessing care homes, but so far as I can tell, the standard of care provided is high and I am satisfied that my wife is being looked after well.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Emily Wilson, Customer Service Administrator at Knights' Grove Care Home responded to this review on 26 Apr 2017:
Thank you for your kind feedback, we really appreciate it. I am pleased that you are happy with Knights Grove and the care your wife is receiving. The Bupa Customer Care Team.
Review submitted from a Postal Card by Emma D (Relative of Resident) on Friday 11 March 2016. Relates to February 2016.
My grandmother has been a resident at Knights Grove for almost a year, she is settled and comfortable in the home. The staff understand and are supportive of her needs. My relative is treated with respect and dignity from staff on all levels I'm happy knowing she is safe and well cared for.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Angela H (Daughter of Resident) on Friday 12 February 2016. Relates to January 2016.
My mother has been at Knights' Grove since October 2014. I believe she receives very good care from all staff. Some she prefers to others which I think is only human nature. Mostly myself and the rest of her family are happy with our choice of care home. The main complaint from mum is that she sometimes gets bored with nothing to do.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Review submitted from a Website Submission by Irene C (Daughter of Resident) on Wednesday 3 February 2016. Relates to February 2016.
My mothers needs are fully understood. I am happy she is living in a safe and clean environment. The staff are very friendly and caring towards her. Although she often does not want to eat or drink, the staff spend a lot of time encouraging her to do so with positive results.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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Review submitted from a Postal Card by Barry L (Son of Resident) on Monday 1 February 2016. Relates to January 2016.
Generally I find that my mother is looked after in a way that is appropriate and kind. Her friends and family enjoy visiting her at Knights' Grove which is also important. From time to time things go a little wrong, but staff are generally receptive and responsive to matters being raised - notably the main nurse who is very conscientious and approachable. It's a shame that staff turnover seems quite high, but I realise its's a difficult job.
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Review submitted from a Website Submission by Helen C (Daughter of Resident) on Wednesday 27 January 2016. Relates to January 2016.
My mother has been in the home for six years and during that time we have seen almost as many managers come and go. There is no doubt that the standard in a home depends on the quality of the manager. The current manager is good as was the previous one but that wasn't always the case, especially when there was no manager a few years ago and then a deputy stepped into the breach - the standards plummeted. Happily the home is now greatly improved and my mother is very happy here. I too value the home and the staff who are kind and caring. They have taken the trouble to get to know their residents and try to make the place feel homely, inviting and relaxing for them. There is always room for improvement and I am glad that our new manager has ideas and vision for the place which hopefully will be implemented before too long.
How likely would you be to recommend Knights' Grove Care Home? Likely
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Review submitted from a Website Submission by Ian W (Son of Resident) on Friday 8 January 2016. Relates to February 2015.
A very caring, knowledgable and clean organisation that understood my Mother's needs. They provided first class residential facilities with a human touch, she felt it was her home. She was well looked after and the staff were excellent.
How likely would you be to recommend Knights' Grove Care Home? Extremely Likely
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April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Knights' Grove Care Home