Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW
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10 109 Reviews
  • Knights' Grove Care Home, Southampton
Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. They offer a warm welcome to those in need of dementia residential and dementia nursing care including palliative care and also offer day care.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove has been carefully designed to provide a safe and stimulating setting.

Accommodation includes bright and comfortable interiors set across three floors, and all bedrooms are en suite with views of the surrounding landscaped gardens.

The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.

A professional team supports residents in continuing their hobbies and aim to give them access to any activity they wish.

Reminiscence therapy is also used within the home which residents enjoy and benefit from. Themed events and days out add to the busy social calendar.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Knights Grove Care Home'.
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Care Provided by Knights' Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Dementia Care: from £1795
  • RESPITE Self-Funded Residential Dementia Care: from £1810
  • RESPITE Self-Funded Nursing Dementia Care: from £1975

These prices are only a guideline, please contact Knights' Grove Care Home to find out the exact price for your requirements.

Contact Knights' Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Knights' Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Clare Relf (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (7)

Knights' Grove Care Home Reviews (109)

10

Knights' Grove Care Home has a Review Score of 10 (9.952) out of 10, based on 16 reviews in the last 2 years.
Over all time Knights' Grove Care Home has 109 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Knights' Grove Care Home
  • 42
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Total of 109, showing 41-60
Review from Stephanie B (Daughter of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Knights Grove from October 2019 until she passed away in January 2021. Throughout her stay, she received the highest level of care from all the staff, not only managing her vascular dementia with skill and diplomacy but also meeting her complicated medical care too. The same
team looked after her throughout her stay meaning she had continuity of care and she had a wonderful relationship with her carers. She told me often how well she was looked after and she felt safe in their care which was very important to me. There is a lovely family-like atmosphere within the home. During visiting restrictions required by covid 19, the staff organised regular video calls and communication regarding my mother's care and condition were first class. At all times I knew my mother was being treated with care and dignity and have no hesitation in recommending this wonderful care home to others needing residential care for their loved ones.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you so much for your incredibly thoughtful comments, we are so grateful to receive your lovely feedback. We are so sorry for your loss, please accept our condolences during this incredibly difficult time. We are so pleased that you were happy with the care and attention we provided for your mother. Please let us know if there is anything we can do for you and your family.

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Review from Lynda C (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear father has been a resident at Knights Grove for more than six years now.
He resides on the ground floor which is residential. Despite his advancing dementia and other health issues, he has been cared for by some of the kindest, most professional and caring staff who go above and beyond to make
sure he has everything he needs.
During the pandemic, they have made sure to keep me up to date on Dad's day to day health, and always make time to chat with me if I call to enquire after his wellbeing. Nothing is too much trouble. My anxieties regarding not being able to physically visit are always addressed and I feel more than confident that dad is getting the very best attention.
All of the staff in every department treat Dad as a dear friend. They will take time to encourage him to do things and never force him to do something he doesn't want to do.
A new manager has brought vibrancy and direction to the home. All in all, I am extremely happy to recommend Knights Grove!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

We appreciate you taking the time to leave us your comments about Knights Grove. It is always nice to hear that families feel that their loved ones are being so well looked after. We hope to continue providing your loved one with the best possible care.

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Review from Andrew S (Son of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a really special visit to Knights Grove Care Home today. After passing a Covid test, I was able to go into visit my mum in her room! I can't praise the staff enough for how well they handle the whole process. All PPE, social distanced, one way systems etc in place to make sure everything is as safe
as possible. The test procedure was quick, and the result only takes 30 minutes, and then I was able to visit mum, still with a face mask, but it was really lovely too, at last, to be in the same room. It was fantastic to see her being so well cared for. Thanks to all involved.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you so much for your kind words. We are so pleased to hear this feedback; thank you for taking the time to write this lovely review for us.

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Review from Diane S (Granddaughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly staff, very happy with the care my grandfather is receiving and how they are communicating with the family during this lockdown period. My grandfather seems very happy there. Fantastic care home.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

We are very delighted to hear your grandfather feels happy in our care. Thank you for your kind words.

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Review from Colin D (Son of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother would appear to have received superb care (given her severe confusion due to her Alzheimer's). During this extremely worrying lockdown period, staff have kept me fully informed, supplied images and it would seem Mum has received the sympathetic one-to-one care that she requires. I cannot speak
highly enough of one member of staff in particular. His regular updates and kind reassurance is very well received. My overall rating is excellent. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for trusting us with your mother's care. We deeply appreciate your kind words.

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Review from J T (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are generally kind, caring and helpful. The building itself is modern and well decorated. My father's room is a little cramped and sometimes not as clean as I would wish. Sometimes gloves, aprons etc left on the floor, surfaces sticky and toilet seat stained. Generally happy with the overall
care he receives at Knight's Grove and on the whole, I would recommend it.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for the praise. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from K B (Granddaughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan seems to have settled here nicely and is very happy. The staff are very friendly and welcoming.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

We are very glad to hear your nan feels well settled and happy with our care, thank you for the lovely feedback.

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Review from L M (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with great kindness. The staff are friendly towards me. There is an excellent range of activities.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your feedback.

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Review from S T (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very caring towards my mother especially as her behaviour, due to dementia, is declining. I feel that she is in very good hands and even though it is sad to see her like this, I know the staff are doing all they can to provide her with a quality of life.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very sorry to hear about your mothers decline. Please don't hesitate to tell us if there is anything else we can do to help.

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Review from C B (Sister-in-law of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relation is treated with care and dignity. The staff keep me informed of her progress if she is ill. The rooms are bright and cheerful and the staff are friendly.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

We are very happy to hear you can feel at ease with your loved one in our care and thank you for the kind words.

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Review from Bernard B (Husband of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first arrival, the place has been first class. In fact, my wife said it was like home but not quite the same.
Well done.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your praise. We hope the staff did everything to make the transition as easy as possible.

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Review from Karen R (Daughter of Resident) published on 19 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was until recently a resident at Knights' Grove on transfer from hospital. The care home and its staff are excellent. The staff are highly professional, compassionate and above all, caring. The nursing care was exemplary, the nurses took the time to coherently explain everything to do with
my dad's care and treatment. I would have no hesitation in strongly recommending Knights' Grove to anyone requiring excellent and compassionate nursing and dementia care.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very happy to hear you feel that your father is well looked after and we really appreciate you taking the time to leave such lovely comments.

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Review from Rosemary B (Wife of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband is receiving. The carers are brilliant and do all they can to make the residents as happy and comfortable as possible. The cost is high and this year's price rise was a lot but I suppose it is expensive to look after someone with dementia 24/7.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your review, Rosemary. We will certainly pass your comments on to the manager.

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Review from Susan V (Daughter of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Knights' Grove for 8 years and has been very well looked after. I like the fact that many of the carers have been at the home for many years too.
They are all very kind, treat my mother and myself with respect and they are tuned into my mother's needs. The staff on
reception are to be commended too.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very happy to hear you and your mother feel like a part of our Knights' Grove family.

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Review from Lynn S (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My fathers' room is always clean and tidy. He is always treated with respect and consideration. He is very settled and seems very happy.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care.

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Review from D W (Son of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all really friendly and polite. All areas of the home are clean and tidy. The food seems ok. Really glad we chose this home for my father.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for trusting us with your father's care. We are delighted to hear you are satisfied with the care he receives and your feedback is greatly appreciated.

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Review from Gordon T (Husband of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown by everybody, from cleaning lady through to nurses and staff are exemplary. The moment you enter the home one is aware that the quiet efficiency will be reflected in the wellbeing of all the residents. I always leave feeling very humbled.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We have a genuine regard for all of our residents and their wellbeing is an absolute priority. We hope to continue providing you with the best possible service.

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Review from Dorothy D (Wife of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care is excellent and all the staff have been welcoming, kind, caring and professional - we couldn't be more pleased with the service we have received, as a family and at a traumatic time.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Samantha D (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been treated with exceptional kindness and care since his admission. Nothing is too much trouble for the staff who give their time and good wishes freely.
Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rob D (Son of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice home with helpful and friendly staff throughout. Nothing to have any concern about noted.
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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Knights' Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Knights' Grove Care Home is calculated as follows: ( (179 Excellents x 5) + (9 Goods x 4) ) ÷ 188 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Knights' Grove Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

We provide dementia nursing and residential care. Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Knights' Grove Care Home to verify any information. View our terms and conditions. Knights' Grove Care Home has an Enhanced Service - more info.