Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW
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10 109 Reviews
  • Knights' Grove Care Home, Southampton
Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. They offer a warm welcome to those in need of dementia residential and dementia nursing care including palliative care and also offer day care.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove has been carefully designed to provide a safe and stimulating setting.

Accommodation includes bright and comfortable interiors set across three floors, and all bedrooms are en suite with views of the surrounding landscaped gardens.

The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.

A professional team supports residents in continuing their hobbies and aim to give them access to any activity they wish.

Reminiscence therapy is also used within the home which residents enjoy and benefit from. Themed events and days out add to the busy social calendar.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Knights Grove Care Home'.
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Care Provided by Knights' Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Dementia Care: from £1795
  • RESPITE Self-Funded Residential Dementia Care: from £1810
  • RESPITE Self-Funded Nursing Dementia Care: from £1975

These prices are only a guideline, please contact Knights' Grove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Clare Relf (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (7)

Knights' Grove Care Home Reviews (109)

10

Knights' Grove Care Home has a Review Score of 10 (9.952) out of 10, based on 16 reviews in the last 2 years.
Over all time Knights' Grove Care Home has 109 reviews.

Overall Experience
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Date Published
  • 109
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Reviewer Connection to Knights' Grove Care Home
  • 42
  • 22
  • 7
  • 6
  • 4
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  • 3
  • 3
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  • 2
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Total of 109, showing 61-80
Review from Andrew D (Son of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very high standard of care by very friendly staff.
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Review from Sally K (Regular Volunteer) published on 12 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit the home, the staff are always polite and helpful. They also give the same care and attention to the residents. It is always good to learn about all the different activities that take place in the home and occasionally when residents are taken out by staff. There is a lovely atmosphere
whenever I go and take a service in the home.
Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being polite and helpful and the home having a lovely atmosphere. We will share your comments with the home manager. The Bupa Customer care team.

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Review from Joanne W (Daughter of Resident) published on 25 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is always happy and well cared for in this home. The staff made an extra special effort so we could have a lovely birthday party with Mum. She is very loved and content and we would recommend the home thoroughly.
Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding how your mum is always happy and well cared for. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Jasmine M (Regular Volunteer) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knights' Grove is a friendly environment in which I felt incredibly welcomed as soon as I entered the building. The staff made it very clear that volunteers like myself are highly appreciated because we have the time to sit and chat to residents which can really help to lift their moods.
The home
is kept incredibly clean and is decorated nicely throughout. Also, the staff are friendly and respectful towards the residents, making sure that each resident is comfortable and satisfied throughout the day. Meals are served to the residents as if they were dining in a restaurant, which is lovely because it helps the residents to feel a sense of normality in their daily lives. Overall, Knights' Grove is a great home that provides a high standard of care, and I feel privileged that I get to volunteer alongside the lovely staff in making every day enjoyable for the residents.
Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding appreciation you received as a volunteer and the level of care provided to the residents. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Michael H (Son of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit my mother, I have a feeling that the home feels right and not just a building, it has a soul and care as soon as one comes through the door. The home in my view is a good home and the standards are high. Please carry on with the great job everybody is doing.
Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the feel of the home and high standard of care your mum receives. We will share your comments with the home's manager.

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Review from Tom R (Grandson of Resident) published on 13 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional home with amazing staff who go above and beyond to ensure the best possible care for residents. They always give a personal touch and make sure that everyone's home comforts are considered which provides a very happy retirement for every resident.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove care home, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments of our staff and will share your review with the care homes manager. The Bupa Customer Care Team.

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Review from Patricia T (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well cared for by caring, compassionate staff. Mum has never had a pressure sore which is remarkable in the years she has been here. The staff are always pleasant and cheerful.
The food is excellent, no complaints at all. Keep up the good work! Thank you for your care.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights Grove care home. We are pleased to hear that your Mum is being well cared for and enjoying the food. We are glad that you have had a positive experience with the staff and will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Andrew M (Son of Resident) published on 20 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is obvious that the staff genuinely care for the welfare, happiness and dignity of their residents and as my father's condition has deteriorated I am increasingly comforted by the fact that he is looked after in the best way possible.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for review of our care home, we are pleased to hear that you have had a positive experience when visiting. We are glad that your father is being well cared for and will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Peter M (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited dad to celebrate his birthday with him. As always I was reassured and touched by the level and personalisation of care afforded to all residents. We had an uplifting visit - sharing snippets from dads life with staff and he was clearly very engaged with our conversation. I value the quality
of care and kindness shown each time I visit and am thankful father is here.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights Grove care home, we are pleased to hear that your Dad had a good birthday at the home. We appreciate your comments on the care provided and will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from Andrew C (Son-in-law of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is very well cared for and my wife and I are always kept informed of his ongoing conditions. We always feel welcome.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you feel welcome when visiting your Father in Law and that he is well cared for in our home. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Sue B (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Knights' Grove to be a very welcoming and comforting place. I am happy my Mum is here as I feel confident that she is getting good and consistent care. It is clean. Specialist dementia care is fantastic.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you and your Mum are having positive experiences of our care home. We appreciate your comments and are glad that you are happy with your Mums care. Your comments will be passed on to the home's manager. The Bupa Customer Care Team.

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Review from Yvonne G (Daughter-in-law of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am unable to visit very often, but each time that I have done, my mother in law has been in good spirits and very well cared for. The staff provide a very friendly atmosphere and even as visitors, we are very well looked after.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you and your Mother in Law are having a positive experience of our care home and that your Mother in Law is well cared for. We appreciate your comments of our staff and will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Alan G (Son of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As myself and my wife live in Guernsey, we are unable to visit my mother as often as we would wish. I would like to stress that I have no concerns about my mother's welfare as I know she is being well looked after and cared for by the management and staff. Thank you one and all.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you are comfortable with your Mother staying at our care home and that you are having a positive experience with the staff. We appreciate your comments and will share them with the home's manager. The Bupa Customer Care Team.

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Review from Alan T (Husband of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good all round support and care.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you are having a positive experience and we appreciate your comments about our care home. We will share your comments with the home's manager. The Bua Customer Care Team.

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Review from Richard H (Son-in-law of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good in all ways.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience with our care home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Barry L (Son of Resident) published on 15 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally, the care is good. There have been a number of changes of manager, but the current manager seems very good. The accommodation is good and there are plans to redecorate to maintain a pleasant environment. A senior nurse who works on the floor that my mother is located on is especially dedicated,
kind and efficient. As with most care homes, recruiting and retaining care staff is a challenge, but more recently this seems to have improved - perhaps because of the management stability. Communication is effective between the care home and me and reception staff are welcoming and knowledgeable. Activities staff are very committed and effective.
Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to receive such positive comments about the home and will pass them on to the manager. We will continue to use feedback to continually improve our care homes. The Bupa Customer Care Team.

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Review from Moira R (Daughter of Resident) published on 15 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Knights' Grove for almost two months and I am delighted with the care she has received. All the staff are so caring and show consideration and kindness to all the residents, frequently anticipating needs before they occur. The home is situated in a quiet part of North
Baddesley and has a very welcoming user-friendly garden which is secure and residents have easy access to it. They each have an individual bedroom with an en-suite bathroom both of which are clean and airy. They have a varied menu and are encouraged to eat by the choices and help they receive.
Since being here, my mother has become far more communicative and joins in with all the activities which are offered She is so often full of smiles it is lovely to see.
Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience, we will continue to strive and meet the needs of all our residents. We are glad to hear the progress your mother has made and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from E J (Granddaughter of Resident) published on 15 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother became a resident at Knights' Grove after another care company could not meet her needs. From the moment she arrived at Knights' Grove, she was treated with respect and dignity. Staff understood her condition and met her emotional and physical needs.
Knights' Grove was her last home
and as a family, we seek comfort that she was cared for in such a professional and loving way.
Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that your Grandmother had a positive experience at our care home and all her needs were met during her stay. We are glad to hear that you had such a positive experience with our staff and your feedback will be shared with the home's manager. The Bupa Customer Care Team.

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Review from David B (Son of Resident) published on 11 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knights Grove in North Baddesley is an exceptional care home with both residential and nursing care. The staff are friendly, knowledgeable and extremely dedicated.
They have a varied selection of entertainers that perform throughout the week. The main highlight is that my father and all the other
residents are able to maintain dignity and wherever possible make decisions for themselves.
My father arrived from Lancashire being really anxious but from the first minute has settled in - treating Knights Grove as his home.
Reply from Bella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review, we are really pleased to hear your father is enjoying his stay at the home. Our residents health and being is our absolute priority and enjoy receiving such positive comments from family members. We will share these with the care home manager. Bupa Customer Care Team.

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Review from David C (Husband of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the standard of care provided. Without exception, the staff are very caring, professional and treat the residents with great patience and understanding. The food is excellent and plentiful, rooms are light with nice views onto the pleasant garden. There are various activities
and the musical entertainment is much enjoyed.
Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review, we are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home's manager. Bupa Customer Care Team.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Knights' Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Knights' Grove Care Home is calculated as follows: ( (179 Excellents x 5) + (9 Goods x 4) ) ÷ 188 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Knights' Grove Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

We provide dementia nursing and residential care. Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Knights' Grove Care Home to verify any information. View our terms and conditions. Knights' Grove Care Home has an Enhanced Service - more info.