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Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton, Hampshire SO52 9EW
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lovely homely feel; the team is highly skilled, friendly and positive, and they really careKaren D(Daughter of Resident/Service User)
Knights' Grove Care Home, Southampton
Great care home, everyone I have met so far is so passionate about what they doMatt W(Grandson of Resident/Service User)
Knights' Grove Care Home, Southampton
can't fault this home at all. Staff are friendly and extremely helpful. Nothing is too much troubleJane J(Daughter of Resident/Service User)
Knights' Grove Care Home, Southampton

Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. They offer a warm welcome to those in need of dementia residential and dementia nursing care including palliative care and also offer day care.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove...  

Care Provided by Knights' Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,645From £1,810
Nursing Dementia CareFrom £1,815From £1,995

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Knights' Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Clare Relf (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (56)
  • Single Rooms with ensuite Wet Room (7)

Knights' Grove Care Home Reviews (115)

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9.8

Knights' Grove Care Home has a Review Score of 9.8 (9.845) out of 10, based on 17 reviews in the last 2 years. Over all time Knights' Grove Care Home has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from Lynn S (Daughter of Resident) published on 20 June 2019 Submitted via Postal Card
Overall Experience

My fathers' room is always clean and tidy. He is always treated with respect and consideration. He is very settled and seems very happy.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care.

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Review from D W (Son of Resident) published on 20 June 2019 Submitted via Postal Card
Overall Experience

Staff are all really friendly and polite. All areas of the home are clean and tidy. The food seems ok. Really glad we chose this home for my father.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for trusting us with your father's care. We are delighted to hear you are satisfied with the care he receives and your feedback is greatly appreciated.

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Review from Gordon T (Husband of Resident) published on 15 March 2019 Submitted via Postal Card
Overall Experience

The care and compassion shown by everybody, from cleaning lady through to nurses and staff are exemplary. The moment you enter the home one is aware that the quiet efficiency will be reflected in the wellbeing of all the residents. I always leave feeling very humbled.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We have a genuine regard for all of our residents and their wellbeing is an absolute priority. We hope to continue providing you with the best possible service.

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Review from Dorothy D (Wife of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

The standard of care is excellent and all the staff have been welcoming, kind, caring and professional - we couldn't be more pleased with the service we have received, as a family and at a traumatic time.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Samantha D (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

Dad has been treated with exceptional kindness and care since his admission. Nothing is too much trouble for the staff who give their time and good wishes freely.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rob D (Son of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

Very nice home with helpful and friendly staff throughout. Nothing to have any concern about noted.

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Review from Andrew D (Son of Resident) published on 30 January 2019 Submitted via Postal Card
Overall Experience

Very high standard of care by very friendly staff.

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Review from Sally K (Regular Volunteer) published on 12 November 2018 Submitted via Website
Overall Experience

Whenever I visit the home, the staff are always polite and helpful. They also give the same care and attention to the residents. It is always good to learn about all the different activities that take place in the home and occasionally when residents are taken out by staff. There is a lovely atmosphere whenever I go and take a service in the home.

Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being polite and helpful and the home having a lovely atmosphere. We will share your comments with the home manager. The Bupa Customer care team.

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Review from Joanne W (Daughter of Resident) published on 25 September 2018 Submitted via Website
Overall Experience

My mum is always happy and well cared for in this home. The staff made an extra special effort so we could have a lovely birthday party with Mum. She is very loved and content and we would recommend the home thoroughly.

Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding how your mum is always happy and well cared for. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Jasmine M (Regular Volunteer) published on 24 September 2018 Submitted via Website
Overall Experience
Knights' Grove is a friendly environment in which I felt incredibly welcomed as soon as I entered the building. The staff made it very clear that volunteers like myself are highly appreciated because we have the time to sit and chat to residents which can really help to lift their moods.

The home is kept incredibly clean and is decorated nicely throughout. Also, the staff are friendly and respectful towards the residents, making sure that each resident is comfortable and satisfied throughout the day. Meals are served to the residents as if they were dining in a restaurant, which is lovely because it helps the residents to feel a sense of normality in their daily lives. Overall, Knights' Grove is a great home that provides a high standard of care, and I feel privileged that I get to volunteer alongside the lovely staff in making every day enjoyable for the residents.

Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding appreciation you received as a volunteer and the level of care provided to the residents. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Michael H (Son of Resident) published on 7 September 2018 Submitted via Postal Card
Overall Experience

When I visit my mother, I have a feeling that the home feels right and not just a building, it has a soul and care as soon as one comes through the door. The home in my view is a good home and the standards are high. Please carry on with the great job everybody is doing.

Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the feel of the home and high standard of care your mum receives. We will share your comments with the home's manager.

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Review from Tom R (Grandson of Resident) published on 13 July 2018 Submitted via Website
Overall Experience

Exceptional home with amazing staff who go above and beyond to ensure the best possible care for residents. They always give a personal touch and make sure that everyone's home comforts are considered which provides a very happy retirement for every resident.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove care home, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments of our staff and will share your review with the care homes manager. The Bupa Customer Care Team.

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Review from Patricia T (Daughter of Resident) published on 21 June 2018 Submitted via Postal Card
Overall Experience
Mum is well cared for by caring, compassionate staff. Mum has never had a pressure sore which is remarkable in the years she has been here. The staff are always pleasant and cheerful.

The food is excellent, no complaints at all. Keep up the good work! Thank you for your care.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights Grove care home. We are pleased to hear that your Mum is being well cared for and enjoying the food. We are glad that you have had a positive experience with the staff and will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Andrew M (Son of Resident) published on 20 June 2018 Submitted via Website
Overall Experience

It is obvious that the staff genuinely care for the welfare, happiness and dignity of their residents and as my father's condition has deteriorated I am increasingly comforted by the fact that he is looked after in the best way possible.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for review of our care home, we are pleased to hear that you have had a positive experience when visiting. We are glad that your father is being well cared for and will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Peter M (Son of Resident) published on 15 June 2018 Submitted via Postal Card
Overall Experience

Visited dad to celebrate his birthday with him. As always I was reassured and touched by the level and personalisation of care afforded to all residents. We had an uplifting visit - sharing snippets from dads life with staff and he was clearly very engaged with our conversation. I value the quality of care and kindness shown each time I visit and am thankful father is here.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights Grove care home, we are pleased to hear that your Dad had a good birthday at the home. We appreciate your comments on the care provided and will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from Andrew C (Son-in-law of Resident) published on 31 May 2018 Submitted via Postal Card
Overall Experience

My father-in-law is very well cared for and my wife and I are always kept informed of his ongoing conditions. We always feel welcome.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you feel welcome when visiting your Father in Law and that he is well cared for in our home. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Sue B (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card
Overall Experience

I have found Knights' Grove to be a very welcoming and comforting place. I am happy my Mum is here as I feel confident that she is getting good and consistent care. It is clean. Specialist dementia care is fantastic.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you and your Mum are having positive experiences of our care home. We appreciate your comments and are glad that you are happy with your Mums care. Your comments will be passed on to the home's manager. The Bupa Customer Care Team.

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Review from Yvonne G (Daughter-in-law of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

I am unable to visit very often, but each time that I have done, my mother in law has been in good spirits and very well cared for. The staff provide a very friendly atmosphere and even as visitors, we are very well looked after.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you and your Mother in Law are having a positive experience of our care home and that your Mother in Law is well cared for. We appreciate your comments of our staff and will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Alan T (Husband of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

Very good all round support and care.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you are having a positive experience and we appreciate your comments about our care home. We will share your comments with the home's manager. The Bua Customer Care Team.

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Review from Alan G (Son of Resident) published on 29 May 2018 Submitted via Postal Card
Overall Experience

As myself and my wife live in Guernsey, we are unable to visit my mother as often as we would wish. I would like to stress that I have no concerns about my mother's welfare as I know she is being well looked after and cared for by the management and staff. Thank you one and all.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you are comfortable with your Mother staying at our care home and that you are having a positive experience with the staff. We appreciate your comments and will share them with the home's manager. The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 March 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

We provide dementia nursing and residential care. Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 08 Jul 2025

    Residents at Knights' Grove Bupa Care Home were recently visited by a local group of Brownies. The local Brownies visited the specialist dementia care home to meet all the residents,...

Upcoming Events

There are no upcoming events for Knights' Grove Care Home.

Awards / Recognitions (9)

Accreditations

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