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Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton, Hampshire SO52 9EW
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lovely homely feel; the team is highly skilled, friendly and positive, and they really careKaren D(Daughter of Resident/Service User)
Knights' Grove Care Home, Southampton
Great care home, everyone I have met so far is so passionate about what they doMatt W(Grandson of Resident/Service User)
Knights' Grove Care Home, Southampton
can't fault this home at all. Staff are friendly and extremely helpful. Nothing is too much troubleJane J(Daughter of Resident/Service User)
Knights' Grove Care Home, Southampton

Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. They offer a warm welcome to those in need of dementia residential and dementia nursing care including palliative care and also offer day care.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove...  

Care Provided by Knights' Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,645From £1,810
Nursing Dementia CareFrom £1,815From £1,995

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Knights' Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Clare Relf (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (56)
  • Single Rooms with ensuite Wet Room (7)

Knights' Grove Care Home Reviews (115)

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9.8

Knights' Grove Care Home has a Review Score of 9.8 (9.845) out of 10, based on 17 reviews in the last 2 years. Over all time Knights' Grove Care Home has 115 reviews.

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Review from Richard H (Son-in-law of Resident) published on 17 May 2018 Submitted via Postal Card
Overall Experience

Very good in all ways.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience with our care home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Barry L (Son of Resident) published on 15 May 2018 Submitted via Website
Overall Experience

Generally, the care is good. There have been a number of changes of manager, but the current manager seems very good. The accommodation is good and there are plans to redecorate to maintain a pleasant environment. A senior nurse who works on the floor that my mother is located on is especially dedicated, kind and efficient. As with most care homes, recruiting and retaining care staff is a challenge, but more recently this seems to have improved - perhaps because of the management stability. Communication is effective between the care home and me and reception staff are welcoming and knowledgeable. Activities staff are very committed and effective.

Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to receive such positive comments about the home and will pass them on to the manager. We will continue to use feedback to continually improve our care homes. The Bupa Customer Care Team.

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Review from Moira R (Daughter of Resident) published on 15 May 2018 Submitted via Website
Overall Experience
My mother has been a resident at Knights' Grove for almost two months and I am delighted with the care she has received. All the staff are so caring and show consideration and kindness to all the residents, frequently anticipating needs before they occur. The home is situated in a quiet part of North Baddesley and has a very welcoming user-friendly garden which is secure and residents have easy access to it. They each have an individual bedroom with an en-suite bathroom both of which are clean and airy. They have a varied menu and are encouraged to eat by the choices and help they receive.

Since being here, my mother has become far more communicative and joins in with all the activities which are offered She is so often full of smiles it is lovely to see.

Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience, we will continue to strive and meet the needs of all our residents. We are glad to hear the progress your mother has made and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from E J (Granddaughter of Resident) published on 15 May 2018 Submitted via Website
Overall Experience
My grandmother became a resident at Knights' Grove after another care company could not meet her needs. From the moment she arrived at Knights' Grove, she was treated with respect and dignity. Staff understood her condition and met her emotional and physical needs.

Knights' Grove was her last home and as a family, we seek comfort that she was cared for in such a professional and loving way.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that your Grandmother had a positive experience at our care home and all her needs were met during her stay. We are glad to hear that you had such a positive experience with our staff and your feedback will be shared with the home's manager. The Bupa Customer Care Team.

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Review from David B (Son of Resident) published on 11 May 2018 Submitted via Website
Overall Experience
Knights Grove in North Baddesley is an exceptional care home with both residential and nursing care. The staff are friendly, knowledgeable and extremely dedicated.
They have a varied selection of entertainers that perform throughout the week. The main highlight is that my father and all the other residents are able to maintain dignity and wherever possible make decisions for themselves.

My father arrived from Lancashire being really anxious but from the first minute has settled in - treating Knights Grove as his home.

Reply from Bella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review, we are really pleased to hear your father is enjoying his stay at the home. Our residents health and being is our absolute priority and enjoy receiving such positive comments from family members. We will share these with the care home manager. Bupa Customer Care Team.

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Review from David C (Husband of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience

I have been very impressed with the standard of care provided. Without exception, the staff are very caring, professional and treat the residents with great patience and understanding. The food is excellent and plentiful, rooms are light with nice views onto the pleasant garden. There are various activities and the musical entertainment is much enjoyed.

Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review, we are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home's manager. Bupa Customer Care Team.

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Review from Julie K (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card
Overall Experience

We are very pleased with the care my mum receives. She is happy and content and very well looked after. We would like to see more one to one activities and it would be great if there was a small visitors room for quieter visits.

Reply from Stephen Rondel, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will take on board your suggestions about 1 to 1 activities and pass them on to our home manager.

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Review from J W (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card
Overall Experience
Extremely pleased with the care and service of Knights Grove and the staff. They acted extremely efficiently during an incident involving my mother. If it hadn't been for the staff's knowledge and speed and medicinal/nursing care, I'm sure my mother would have died.

Their response to the emergency was excellent and we were notified of every action taken immediately. Many thanks to everyone involved.

Reply from Natalie Krisman, Customer Service Advisor at Knights' Grove Care Home

Thank you for your review and I have passed it on to the home.

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Review from Lorraine R (Friend of Resident) published on 27 April 2018 Submitted via Website
Overall Experience

Visited my friend at Knights Grove who I don't get to see very often due to not living locally. Very happy with how my friend is cared for. Fabulous staff and management, really put my mind at ease due to the distance between us.

Reply from Jayne Duck, Customer Service Administrator at Knights' Grove Care Home

Thank you for your review and kind words. I hope that it gives you peace of mind knowing that your friend is safe and well cared for.

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Review from A S (Friend of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

I am delighted with the excellent care my friend is receiving. She is comfortable, clean, cared for, well fed and is looking so much better for being there. I am very grateful.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to hear that your friend is looking better, this must give you comfort knowing that she is well cared for and happy.

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Review from P H (Son-in-law of Resident) published on 21 February 2018 Submitted via Postal Card
Overall Experience

From my experience, my brother-in-law is very well looked after.

Reply from Jayne Duck, Customer Services Admiistrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from P H (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card
Overall Experience

Thank you to all the staff, nursing, care, catering, office and domiciliary. Mum settled into Knights' Grove Care Home very well - she arrived May 2017. Mainly due to excellent personal and nursing care I am kept informed of any issues/developments regarding all aspects of her care. I was told last May that the carpet in her room was due to be replaced soon as it was in a poor/stained condition. This has yet to be carried out. Overall, I am very pleased with this care home.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so pleased to hear that your mum has settled well and to hear that you are kept informed of everything. This must give you peace of mind knowing that she is safe and well cared for.

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Review from Michael D (Nephew of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

The home is clean and tidy and the staff are helpful and kind.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Pamela D (Niece of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

The staff are kind and friendly. The home looks clean and tidy. Auntie has only been at the home a month, she seems happy.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm sure that your auntie will soon be settled and making new friends. It is lovely to know that she is happy.

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Review from Jamie R (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience

My mother is in the later stages of Alzheimer's. I feel she gets the right level of care that matches her needs.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Sylvia G (Sister of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience

My sister receives excellent care, the staff are happy and she responds to their friendly care even on 'bad' days. Being here has improved her wellbeing and she couldn't be anywhere better.

Every member of staff has a cheerful word and wave or a cuddle, just what she needs.

Thank you all.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review and kind words about our staff. It is the little things like a smile or a cuddle that makes all the difference.

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Review from Jon B (Stepson of Resident) published on 2 January 2018 Submitted via Website
Overall Experience

My relative has been at the home for several years and the home is friendly and welcoming. My relative is well cared for and the staff are always friendly and polite.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Julie R (Daughter of Resident) published on 2 January 2018 Submitted via Postal Card
Overall Experience
My mum has not long been here but I feel I need to write to you to say how very pleased with the fantastic care and attention my mum has had as have the other residents.
The cleanliness, the rooms, the lounges.
Nothing is too much trouble from all the staff.

We feel privileged to have our mum here.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I hope that your mum is settling in well and enjoying the different activities on offer. It is lovely to hear your kind words about our staff and home.

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Review from Rebecca N (Granddaughter of Resident) published on 1 December 2017 Submitted via Postal Card
Overall Experience

Overall good. Could do with a lick of paint, new carpets and chairs (fresh up). Most staff friendly and helpful.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Teresa C (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

Every time I come to visit mum, she is always clean and tidy. If a problem arises I get a phone call from a member of staff and we get it sorted promptly. It would be nice to see a house manager for more than a two-month stay. I can't keep up with the change of managers and staff. But very pleased with the remaining staff.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm pleased to hear that your mum is well cared for and that you are kept informed of everything.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 March 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

We provide dementia nursing and residential care. Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 08 Jul 2025

    Residents at Knights' Grove Bupa Care Home were recently visited by a local group of Brownies. The local Brownies visited the specialist dementia care home to meet all the residents,...

Upcoming Events

There are no upcoming events for Knights' Grove Care Home.

Awards / Recognitions (9)

Accreditations

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