Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW
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10 109 Reviews
  • Knights' Grove Care Home, Southampton
Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. They offer a warm welcome to those in need of dementia residential and dementia nursing care including palliative care and also offer day care.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove has been carefully designed to provide a safe and stimulating setting.

Accommodation includes bright and comfortable interiors set across three floors, and all bedrooms are en suite with views of the surrounding landscaped gardens.

The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.

A professional team supports residents in continuing their hobbies and aim to give them access to any activity they wish.

Reminiscence therapy is also used within the home which residents enjoy and benefit from. Themed events and days out add to the busy social calendar.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Knights Grove Care Home'.
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Care Provided by Knights' Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Dementia Care: from £1795
  • RESPITE Self-Funded Residential Dementia Care: from £1810
  • RESPITE Self-Funded Nursing Dementia Care: from £1975

These prices are only a guideline, please contact Knights' Grove Care Home to find out the exact price for your requirements.

Contact Knights' Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Knights' Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Clare Relf (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (56)
  • Single Rooms with Ensuite Wet Room (7)

Knights' Grove Care Home Reviews (109)

10

Knights' Grove Care Home has a Review Score of 10 (9.952) out of 10, based on 16 reviews in the last 2 years.
Over all time Knights' Grove Care Home has 109 reviews.

Overall Experience
  • 86
  • 22
  • 1
  • 0
  • 0
Date Published
  • 109
  • 3
  • 9
  • 16
  • 93
Reviewer Connection to Knights' Grove Care Home
  • 42
  • 22
  • 7
  • 6
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 81-100
Review from Julie K (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care my mum receives. She is happy and content and very well looked after. We would like to see more one to one activities and it would be great if there was a small visitors room for quieter visits.
Reply from Stephen Rondel, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will take on board your suggestions about 1 to 1 activities and pass them on to our home manager.

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Review from J W (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased with the care and service of Knights Grove and the staff. They acted extremely efficiently during an incident involving my mother. If it hadn't been for the staff's knowledge and speed and medicinal/nursing care, I'm sure my mother would have died.
Their response to the emergency
was excellent and we were notified of every action taken immediately. Many thanks to everyone involved.
Reply from Natalie Krisman, Customer Service Advisor at Knights' Grove Care Home

Thank you for your review and I have passed it on to the home.

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Review from Lorraine R (Friend of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my friend at Knights Grove who I don't get to see very often due to not living locally. Very happy with how my friend is cared for. Fabulous staff and management, really put my mind at ease due to the distance between us.
Reply from Jayne Duck, Customer Service Administrator at Knights' Grove Care Home

Thank you for your review and kind words. I hope that it gives you peace of mind knowing that your friend is safe and well cared for.

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Review from A S (Friend of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the excellent care my friend is receiving. She is comfortable, clean, cared for, well fed and is looking so much better for being there. I am very grateful.
Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to hear that your friend is looking better, this must give you comfort knowing that she is well cared for and happy.

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Review from P H (Son-in-law of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my experience, my brother-in-law is very well looked after.
Reply from Jayne Duck, Customer Services Admiistrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from P H (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff, nursing, care, catering, office and domiciliary. Mum settled into Knights' Grove Care Home very well - she arrived May 2017. Mainly due to excellent personal and nursing care I am kept informed of any issues/developments regarding all aspects of her care. I was told last
May that the carpet in her room was due to be replaced soon as it was in a poor/stained condition. This has yet to be carried out. Overall, I am very pleased with this care home.
Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so pleased to hear that your mum has settled well and to hear that you are kept informed of everything. This must give you peace of mind knowing that she is safe and well cared for.

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Review from Michael D (Nephew of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean and tidy and the staff are helpful and kind.
Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Pamela D (Niece of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and friendly. The home looks clean and tidy. Auntie has only been at the home a month, she seems happy.
Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm sure that your auntie will soon be settled and making new friends. It is lovely to know that she is happy.

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Review from Jamie R (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is in the later stages of Alzheimer's. I feel she gets the right level of care that matches her needs.
Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Sylvia G (Sister of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister receives excellent care, the staff are happy and she responds to their friendly care even on 'bad' days. Being here has improved her wellbeing and she couldn't be anywhere better.


Every member of staff has a cheerful word and wave or a cuddle, just what she needs.


Thank you all.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review and kind words about our staff. It is the little things like a smile or a cuddle that makes all the difference.

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Review from Jon B (Stepson of Resident) published on 2 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been at the home for several years and the home is friendly and welcoming. My relative is well cared for and the staff are always friendly and polite.
Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Julie R (Daughter of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has not long been here but I feel I need to write to you to say how very pleased with the fantastic care and attention my mum has had as have the other residents.
The cleanliness, the rooms, the lounges.
Nothing is too much trouble from all the staff.
We feel privileged to have our mum here.
Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I hope that your mum is settling in well and enjoying the different activities on offer. It is lovely to hear your kind words about our staff and home.

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Review from Rebecca N (Granddaughter of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good. Could do with a lick of paint, new carpets and chairs (fresh up). Most staff friendly and helpful.
Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Teresa C (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come to visit mum, she is always clean and tidy. If a problem arises I get a phone call from a member of staff and we get it sorted promptly. It would be nice to see a house manager for more than a two-month stay. I can't keep up with the change of managers and staff. But very pleased with
the remaining staff.
Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm pleased to hear that your mum is well cared for and that you are kept informed of everything.

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Review from Jean T (Mother of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here since June 2017, we cannot fault the care and dignity that she has been given, housekeeping has been excellent. She is very happy here, the meals are well balanced and nutritious, we would recommend this home to anybody.
Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to hear that your mum is happy in our care and I hope this gives you peace of mind knowing that she is well cared for.

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Review from J F (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has settled well, only being here since the beginning of August. We have noticed a change in her appetite and fluid intake. She is not so anxious as she has been and is no longer pacing, but is still actively walking around, which is good. She is a lot more verbal and appears very content.
Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to hear that your mum is settled and is eating well and hopefully her health will continue to improve.

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Review from M P (Husband of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care of my wife in the Knights' Grove home, as are our children also.
Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from J S (Resident) assisted by family/friend published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy living at Knights' Grove, the staff are very caring and kind.


I enjoy the music afternoon each week.


My bed is lovely and comfortable.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to her that you are happy in our care and that you are enjoying the music and activities at Knights' Grove.

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Review from Doreen B (Relative of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the Knights' Grove a 'home from home'. Friendly people and very nicely decorated. The staff are very friendly and kind to the residents. They are very well looked after. Thank you.
Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from R F (Son of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care is good. Staff are kind and patient.
Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Knights' Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Knights' Grove Care Home is calculated as follows: ( (179 Excellents x 5) + (9 Goods x 4) ) ÷ 188 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Knights' Grove Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

We provide dementia nursing and residential care. Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Knights' Grove Care Home to verify any information. View our terms and conditions. Knights' Grove Care Home has an Enhanced Service - more info.