Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA
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9.7 110 Reviews
  • Wilton Manor Care Home, Southampton
Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).

The home is completely accessible both inside and out, with a lift inside the home and wheelchair friendly paths throughout the garden. This purpose-built facility has attractive bedrooms, all en-suite, and a 24-hour call system so that residents can live with confidence and reassurance safely.

Wilton Manor’s chef is determined to meet all tastes and nutritional needs, reflected in the healthy and varied menu on offer.

Group activities are enjoyed by residents such as flower arranging and arts and crafts as well as regular visits from Pets as Therapy dogs. Individuals are encouraged by the home’s activity coordinator to pursue their own hobbies and interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wilton Manor Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marcela Neagoe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (69)

Wilton Manor Care Home Reviews (110)

9.7

Wilton Manor Care Home has a Review Score of 9.7 (9.732) out of 10, based on 15 reviews in the last 2 years.
Over all time Wilton Manor Care Home has 110 reviews.

Overall Experience
  • 86
  • 24
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Date Published
  • 110
  • 6
  • 9
  • 15
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Reviewer Connection to Wilton Manor Care Home
  • 52
  • 15
  • 15
  • 7
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  • 5
  • 4
  • 2
  • 1
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Total of 110, showing 1-20
Review from J S (Wife of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Wilton Manor Care Home for one month.
I cannot speak highly enough of this home. The manager and staff are the most professional, caring people I have ever come across. All the residents are treated with dignity, respect, and love. The nursing team provide a duty of care to
an exceptional high standard, which, for me, having been a nurse, is so important. So love Wilton Manor.
Reply from Lisa Henderson, Customer Care Advisor at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Husband in our care. It is always nice to hear words like "Professional" and "Caring" being used to describe our Staff. We hope to continue providing your Husband with the best possible care.

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Review from J M (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just shared a wonderful VE Day tea party in the garden. It was so good to see the smiles, hear the music- singalong with the residents. It has made a lovely memory for us on a historic day. The staff worked so hard and it is appreciated. Can't buy memories- takes skill to make them.
Reply from Lisa Henderson, Customer Care Advisor at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear that you enjoyed the VE Day tea party and that memories were created. We hope to continue providing your loved one with the best possible care.

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Review from L G (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is reassuring for me and my siblings to know that Mum is safe, comfortable and being cared for by kind, patient and respectful people. The staff are first class and we can't praise them enough. The home is well-run, kept clean and tidy and feels warm and welcoming.
My only concern is the steady
increase in fees, which have risen by 26% in the 2 1/2 years Mum has been a resident.
Reply from Julie Walsh, Regional Marketing Executive at Wilton Manor Care Home

Thank you for your review. It is always nice to hear words like "Kind" and "patient" being used to describe our care.

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Review from R M (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very distressed when I moved her into Wilton Manor but the staff managed the very stressful situation extremely well and have cared for her with compassion since that time. My only concern is the fast rise in fees!
Reply from Julie Walsh, Customer Care Team at Wilton Manor Care Home

Thank you for your lovely review. We are pleased to hear that your Mother has received such high standards of care and support during her stay at Wilton Manor Care Home.

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Review from D H (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home for several years.
She has been and still is well cared for with compassion, dignity and excellent care from the staff. There are a few carers who go over and above when looking after Mum. Mum is happy, content and looks upon the care home as her home.
She is safe,
happy, treated well, stimulated and treated as a human being; who matters.
Reply from Grace Langfield, Customer Service Adviser at Wilton Manor Care Home

Thank you for a lovely review. It is so nice to hear words such as "compassion, dignity and excellent" being used to describe the care our staff are providing for your Mum and the other residents. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from Y N (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management have made the care home a very well organised home.everyone works as a team.this includes us being involved.the residents are treated with respect. The staff are very quick to respond to the residents needs with kindness and a smile.
I feel it is a safe and clean environment. On entering
its like home from home.
Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. It is so wonderful to hear that you can feel at ease, knowing that your loved one is safe, happy and well cared for. It is lovely to hear that you are impressed with how organised the staff at Wilton Manor are. We hope to continue providing your loved one with the best possible care.

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Review from T R (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The kindness, care and compassion shown towards my mum and us (her family) was outstanding. The staff are not just doing a job, they really do care about the residents.
Reply from Maria Ricketts, Customer Care Adviser at Wilton Manor Care Home

Thank you for your lovely review. It is always nice to hear words like "care" and "compassion" being used to describe our care. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.

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Review from Anne M (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been at Wilton Manor for over two years and has been looked after very well. The staff are very caring and level-headed and are skilled at managing the difficulties inherent to working with older people with dementia. The home is a friendly, caring environment, and staff and residents
communicate well with each other. I would recommend Wilton Manor and am pleased to have found it.
Reply from Rosie Smith, Customer Advisor at Wilton Manor Care Home

Hello, Thank you for leaving such a lovely review for the staff at Wilton Manor Care Home. We are thrilled that your Mother is enjoying her stay at the home. It is great to hear our staff are "caring and level-headed". We hope that your Mother continues to enjoy her stay at the home!

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Review from Michael R (Power of Attorney of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend has been a resident at Wilton Manor Care Home for two years. The staff went to great lengths to help her settle. Her wellbeing greatly improved due to the care she received. We have been pleased with not only how her needs have been provided for but also the good relationships with staff.
We have also been pleased with the guidance we have received from management.
Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. It is wonderful to hear that your Friend has settled in well and that she is well cared for and looked after at Wilton Manor Care Home. It is lovely to hear that you have felt supported and at ease with your Friend in our care. We hope to continue providing your loved one with the best possible care.

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Review from J M (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend this care home. It has a wonderful family atmosphere and all the staff are kind and caring. They all look after Mum so well and completely understand her care needs, as well as her likes and dislikes. Mum was in hospital recently and the Care Home Manager was instrumental
in enabling Mum to come back to the care home, sooner than would otherwise have happened. She liaised with her staff, the hospital and me to enable this to happen. This meant Mum didn't have to spend longer in hospital than was necessary. I was so relieved and grateful that Mum was able to return to her 'home'. All the staff work tirelessly to ensure Mum is looked after and cared for and can join in with the numerous activities if she wishes to. The wonderful staff always keep me informed about Mum and they always have time for a chat when we visit her.
Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. We are pleased to hear that your Mum feels understood and well cared for and that you can feel relieved knowing that she is receiving high standards of care. We are glad to hear that you are kept well-informed at all times and that your Mum is happy, safe and enjoying her time with us. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Sharon T (Daughter of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wilton Manor, what a wonderful care home. My mother was a resident here for a couple of months for end-of-life care. From day one each and every member of staff I spoke with were so caring and at the same time extremely professional. They kept me informed every step of the way regarding Mum's care needs.
There is a brilliant entertainment/activities team with something for everyone to participate in. The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menu with great choices. Everybody who works here from cleaner/laundry, office, activities team, carers, nurses, and care home manager should be so proud of the work and care they give. Truly wonderful care home.
Reply from Grace Langfield, Customer Service Adviser at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss however it's wonderful to hear that you and your family felt so supported through such a difficult time. It's nice to hear you can look back on your Mother's final months and be comforted knowing she recieved the best care possible, and we will certainly pass your comments on to the Manager.

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Review from C W (Wife of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Wilton Manor Care Home after having had a stroke and he also has vascular dementia. Having previously spent 9 weeks at the home last year, we knew what a lovely place it was. All the staff are superb, led by the most amazing, helpful manager, and treating my husband as one
of their own.
Nothing is too much trouble. He's putting on weight and always has enough to eat. The menus are amazing. The rooms are large and clean and he has a TV. He has visitors most days and is always very clean and presentable. I'm so pleased that my husband was considered a resident of this home. His sister wants to stay in this home if she ever has to go into care, as she also thinks it's a great place.
Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We are happy to hear you and your husband feel like a part of our Wilton Manor family and we are so pleased to hear that your husband is happy and content. We are glad to hear that you are impressed with the high levels of care provided at Wilton Manor Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Margaret W (Resident) assisted by family/friend published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into Wilton Manor eight months ago. I cannot express how happy I am living at the home, I am looked after so well and the staff are so helpful and nice to be around. The activities staff are so jolly when entertaining all of us that live here.
Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Wilton Manor family, and we hope Wilton Manor care home did everything possible to make the transition as easy as possible. We are so pleased to hear that you are impressed with the fun activities and facilities at Wilton Manor. We hope to continue providing you with the best possible care.

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Review from C G (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although mum has been here less than a year she has settled in so well. The staff have been extremely helpful, kind and considerate of mum's feelings. Her dignity is upheld at all times and she feels at home which is a real blessing and really comforting to know. We would recommend Wilton Manor Care
Home to anyone needing to source a care home for a family member. Thank you to everyone for their ongoing support.
Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home

Thank you for your kind words. It is always nice to hear words like “helpful, kind and considerate” being used to describe your mother's care and we are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your mum with the best possible care and we look forward to seeing you again soon.

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Review from V D (Resident) assisted by family/friend published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My room is very clean and my laundry is done regularly. My medication is given to me at the same time each day. My family can visit me at any time. I am on the whole very happy.
Reply from Eden Tomlinson, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from L T (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate this care home highly enough. The staff are exceptional and have made this difficult path easier to bear. My dad was very much loved by the staff caring for him, and it felt like a family away from home. His end-of-life care was very personal and our decision-making was respected and supported.
The standard of care was excellent and I would highly recommend this home.
Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. We are sorry for your loss. We hope Wilton Manor care home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing Wilton Manor for your dad's stay.

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Review from Peter K (Husband of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is at present on the NHS Delirium Pathway and a placement at Wilton Manor Care Home Southampton commenced four weeks ago. In addition to significant health issues affecting her heart, lungs and kidneys, she has dementia and requires coaxing to take her medication and fortified drinks. She is
not mobile and is reliant upon the staff for all of her day-to-day needs. I am therefore truly appreciative of the close attention given to her by a very understanding, caring and accommodating team. I visit most days and am impressed by the friendliness of the team and cannot fault the care given to her. The team have also been very supportive of me at this very difficult and stressful time. This is a well-managed care home with a very close eye kept on the welfare and needs of the residents.
Thanks to all of you.
Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your kind review. We are very happy to hear you can feel at ease with your Wife in our care and we are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.

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Review from A M (Niece of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad needed Wilton Manor Care Home in lockdown, so we were unable to enter the home and only able to visit through the window and on video calls - but during this time the staff were attentive to him and looked after him well in his final months. Fast forward a year or so and our Aunt also needed
care - we are her only relatives so our immediate choice of care home was Wilton Manor - this time the experience was different, we could come in and get to know the staff and see the care home in action - we were very impressed, the quality of care and friendliness of the staff is outstanding. Our aunt wasn’t the easiest at times but the staff were patient and caring and kept us informed. We wouldn’t hesitate to recommend them - Thank you for everything.
Reply from Rebecca Kellegher, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your kind words. We are pleased to have helped you and your family through such a difficult time and we hope our staff did everything to make the transition as easy as possible. Thank you for choosing Wilton Manor Care Home.

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Review from Steven B (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived her final 2 weeks in Wilton Manor Care Home and died a peaceful death there in April 2023. She had complex dementia care needs and the staff there responded so well to these, adapting to ensure she got what was right for her. They kept me informed about her care, and I knew that when I
was not there Mum was safe and well looked after. Staff and the manager all went beyond 'just care', they were so helpful to my partner and I and they continue to be helpful after her death.
The manager is a very caring, kind and well-organised person and her understanding of Mum’s needs and also our needs was paramount. We live in Cornwall and the help we received from the manager and her staff went above and beyond. For this, I am truly thankful.
You have helped enormously to ease our pain at this sad time.
Many thanks.
Reply from Rebecca Kellegher, Customer Service Adviser at Wilton Manor Care Home

Thank you for taking the time to leave us your comments. We are saddened to hear about your loss, though are pleased to hear you was satisfied with the care provided at Wilton Manor Care Home. We hope you will go away from this feeling like your mum received the best possible care.

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Review from David P (Son of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delayed review concerning how brilliant all the staff were, so amazing in the lead-up and over the Christmas period. Such a joyous atmosphere making sure all residents and visitors were made to feel so special. It was Mum's first Christmas there and I know she enjoyed the day. All the staff work so
hard from top managers down, with excellent communication and a real understanding of residents' needs and care for my well-being too. So glad we found Wilton Manor Care Home.
Reply from Fran Donno, Customer Service Adviser at Wilton Manor Care Home

Thank you for your lovely review. It is so nice to hear that your Mum had a lovely and festive experience spending Christmas with the Wilton Manor family. Our residents and their loved one's health and well-being is an absolute priority so we are pleased you felt this during such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Wilton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Wilton Manor Care Home is calculated as follows: ( (133 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 179 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilton Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.

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Awards / Recognitions (7)

Meet the Team (2)

Cathy

Cathy Palmares

Job Title: Clinical Deputy Manager Joined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

Chris

Chris Griffiths

Job Title: Chef Manager Joined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.

Frequently Asked Questions about Wilton Manor Care Home

What types of Care is Wilton Manor Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wilton Manor Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Wilton Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wilton Manor Care Home to the centre of Southampton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

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