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Wilton Manor Care Home

Wilton Avenue, Southampton, Hampshire SO15 2HA
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I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)
Wilton Manor Care Home, Southampton
The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)
Wilton Manor Care Home, Southampton
Wilton Manor Care Home, Southampton

Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).

The home is completely accessible both inside and...  

Care Provided by Wilton Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,350From £1,485
Nursing Dementia CareFrom £1,525From £1,680

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Wilton Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Marcela Neagoe(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (69)

Wilton Manor Care Home Reviews (121)

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9.8

Wilton Manor Care Home has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years. Over all time Wilton Manor Care Home has 121 reviews.

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Showing 121 reviews matching selected criteria
Review from J H (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card
Overall Experience
My mother presents the staff at Wilton Manor with many challenges on a daily basis. However, she is always shown kindness and is kept clean and smart. Staff have frequently gone "above and beyond" to support both my mother and her husband who visits frequently.
The staff are happy to respond to requests from the family regarding my mother's care.

The family are promptly informed about any aspects of my mother's health.

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Review from J S (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card
Overall Experience
So pleased I found this welcoming home.
My mother has been living quite happily in her care home for 3 years now.
I have always been pleased with her personal care and the kindness shown by staff.
She has recently transferred to another area of the home which meets her needs, as suggested by the staff, and where she has the help now required.

I am very happy with her care.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review and kind words. I'm so pleased to hear that your mother is happy. It must give you peace of mind knowing that she is safe and well cared for in our care.

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Review from T S (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card
Overall Experience
All the staff are very friendly and do their very best to look after their residents. I have no worries that my dad is being looked after.
I can see that he is well fed, his skin and hygiene are much better, his clothes are clean and he is having all his medication.
My only wish would be that perhaps you could have someone who could sit and talk to those residents that want to talk about anything.

Just try to keep people talking and showing an interest in what that person likes or dislikes. I appreciate every resident is different but perhaps just a person that could do this would/may improve your residents' quality of life even more.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from E P (Niece of Resident) published on 21 March 2018 Submitted via Postal Card
Overall Experience

Good home, staff are brilliant and always try their best for residents.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Ken L (Resident / Service User) published on 14 March 2018 Submitted via Postal Card
Overall Experience

As I can't be at home this arrangement is satisfactory.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Nigel M (Son of Resident) published on 7 September 2017 Submitted via Website
Overall Experience

My mother who is in late stage dementia recently spent 2-weeks respite care at Bupa Wilton Manor Care Home. As a family we were all very, very impressed with the manager and her staff's professionalism and care whilst she was there. The bedrooms and communal spaces were all tastefully decorated, clean and welcoming. The staff were friendly, accommodating and very caring. Mum really enjoyed her time at Wilton Manor and in many ways thrived in the stimulating and safe environment. We will have no hesitation in using Wilton Manor again for both respite and full-time care when the time comes comforted in the knowledge that she will be safe and happy getting the specialist 24-hr care that she needs.

Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and that she will hopefully come and stay with us again sometime.

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Review from M F (Wife of Resident) published on 18 July 2017 Submitted via Website
Overall Experience

My husband lives at Wilton Manor which is now like a second home to me. Staff are excellent and very caring. Me, our family and friends always feel welcomed at the home and the home manager and her deputy are always there to help. When you walk into the home you feel the positive energy and it doesn't feel like a care home it feels like home.

Reply from Jayne Duck, Customer Services Administrator at Wilton Manor Care Home

Thank you for your review. It is lovely to know that you also look up on the home as your home too. It is the little things like a smile that make all the difference.

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Review from E G (Partner of Resident) published on 12 June 2017 Submitted via Postal Card
Overall Experience
Although my spouse is on the nursing floor, she is still often quite lively and looks for stimulation. She would benefit from closer integration with more able residents.

Financially, we feel that the care home system needs reviewing with respect to the relative costs of corporation and private funding

Reply from Jayne Duck, Customer Services Administrator at Wilton Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from David D (Husband of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience
My wife has been in a care home for over 4 years and I have never had cause for concern. The staff are excellent in their duties.

I would and have recommended Wilton Manor to friends and family.

Reply from Tom Meyer, Customer Service Administrator at Wilton Manor Care Home

Thankful for your feedback regarding Wilton Manor. We're very glad that we have been able to consistently provide a high quality of care.

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Review from Karen C (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

My father has been a resident at Wilton Manor for the last 2 1/2 years. I find the staff very caring and helpful both to myself and my father. The home is clean and well maintained. The food is lovely and well portioned. The staff keep me well informed of my father's health and contact me promptly if there is anything to report. My father is very happy and settled and always speaks highly of where he is. Even with his dementia he still takes notice of the level of care he receives and has no complaints.

Reply from Tom Meyer, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review of Wilton Manor, we're very glad that your father speaks highly of us and that we're able to provide quality care in a well-maintained home.

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Review from Yvette C (Daughter of Resident) published on 9 August 2016 Submitted via Website
Overall Experience

I looked at 23 care homes for my mum and Wilton Manor was by far the best I saw. Mum has a lovely room and because each floor is self contained, she can go wherever she likes or stay in her room if she feels like it. The staff are fantastic and have helped Mum to settle in. The food is good too. Mum keeps saying how much she likes the place and seems very relaxed, she's already making friends with some of the other residents. I really cannot find any fault with the place or the staff.

Reply from Emily Wilson, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Lorraine M (Daughter of Resident) published on 29 April 2016 Submitted via Website
Overall Experience

My Father was moved to this dementia home from a normal nursing home. The difference to his quality of life was immediate, he could not have been treated with more care, respect and dignity. The staff deal with each individual in a most appropriate way and his behaviour changed completely from being very agitated, depressed and angry to being calm, settled and as happy as a person with dementia could hope for. I cannot find the words to thank the staff enough, dementia is so cruel and affects families as well as the sufferer. They changed my Fathers life, moreover they also changed ours too. Whenever we turn up he is clean, well fed and calm. Most important of all he is absolutely safe and no longer lonely. He has a lovely relationship with the staff and it is wonderful to see him laugh again.

Reply from Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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No Rating
Review from Jean (Daughter of Resident) published on 21 April 2016 Submitted via Postal Card
Overall Experience

This is an excellent nursing home where residents are treated with dignity and respect. Relatives are notified at once of any change in medication, illness or circumstances in the home. There are regular meetings to discuss any problems, forthcoming events, changes at the home. I have complete confidence in the manager/care staff and nurses, who are knowledgeable and address issues with care and compassion.

Reply from Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from P E (Friend of Resident) published on 21 April 2016 Submitted via Postal Card
Overall Experience

I have found the care home staff very caring and professional in the way they cared for my friend whilst staying in Wilton Manor care home. He was treated with the upmost respect considering his illness although he did not show his appreciation owing to his dementia. I know he liked the staff and all their efforts to keep him comfortable, until he passed away.

Reply from Lydia Waller, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We offer our condolences and are pleased to hear your friend was comfortable with us until he passsed away. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Wyn S (Husband of Resident) published on 21 April 2016 Submitted via Postal Card
Overall Experience

I visit my wife each day although she is quite a handful at times the care is very good. The food with a little help is very good indeed. If I get a problem the management get the matter right very quickly. I am happy that my wife is looked after at Wilton Manor which has given me great confidence and contentment.

Reply from Lydia Waller, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from C L M (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card
Overall Experience

Very good. Pleased with the staff. The food is good and mum enjoys the singing.

Reply from Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from S R (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card
Overall Experience

I am so pleased with the attention, love and care shown to my mother. She is happy and content and the staff are always pleased to help and always make me feel welcome.

Reply from Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Nicky (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card
Overall Experience

My mother was treated with extreme dignity for the last months of her life. Her care from everybody was exemplary. We were extremely pleased with everything to do with Wilton Manor. Every member of staff couldn't do enough. It really is a lovely place where you can tell the staff love what they do and don't see it as a job.

Reply from Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and your kind comments, we will share your comments with the home’s manager. Also please accept our condolences. The Bupa Customer Care Team

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Review from Ann B (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card
Overall Experience

Excellent home. The staff are superb, very caring and treat people with respect and dignity.

Reply from Rachel Elliott, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from A A (Son of Resident) published on 28 March 2016 Submitted via Postal Card
Overall Experience

Lovely care home, caring staff. Best nursing home my mum has lived in. Would recommend Wilton Manor Care Home to anybody who needed to use this facility.

Reply from Rose Pickering, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 April 2019
Overall
Good
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 July 2026

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.

News (0) & Events (0)

News

There are no news items for Wilton Manor Care Home.

Upcoming Events

There are no upcoming events for Wilton Manor Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Wilton Manor Care Home.

Meet the Team (2)

Cathy Palmares
Cathy PalmaresJob Title:Clinical Deputy ManagerJoined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

Chris Griffiths
Chris GriffithsJob Title:Chef ManagerJoined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.

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