
I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)

The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)


I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)

The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)


Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.
Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).
The home is completely accessible both inside and...
Care Provided by Wilton Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Wilton Manor Care Home for full pricing details and T&Cs.
Contact Wilton Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Marcela Neagoe(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
Room Information
- Single Rooms (69)
Wilton Manor Care Home Reviews (121)
Wilton Manor Care Home has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years.
Over all time Wilton Manor Care Home has 121 reviews.
The maintenance team were only too pleased to help with making her room more like home, with the fixing of display shelves and photos etc.
The garden is always well maintained and the home is very welcoming to everyone.
Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.
Excellent all round care. No major problems. My mother is eating better. All her needs are cared for.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
The attention of the staff to my friend has been second to none. Always helpful and kind.
Well done all at Wilton Manor.
Thank you for your kind words. It is always nice to hear from family members and friends feeling like their loved one is cared for and looked after.
Happy with the level of care my Dad receives. Rooms and facilities are great. The staff are all fantastic and do an amazing job, so thank you all, everyone I speak to is helpful and friendly.
Thank you for your feedback. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make dad's stay as comfortable as possible.
Residents are well cared for. There are communal areas for resident interaction. Individual bedrooms for quiet times. Dedicated staff and secure facilities. Lots of activities and a lovely garden area to sit out in.
Thank you for your kind words. It is always nice to hear from family members feeling happy with the care we offer.
When it was her 100th birthday in January, the staff were all brilliant, helping with the celebrations.
Thank you.
Thank you for your kind words. Happy centennial birthday to your mum! We are happy to hear you feel like a part of our Wilton Manor family. Looking forward to seeing you at our next tea dance.
My Mum and Dad were both residents in Wilton Manor for over a year until they passed away within weeks of each other recently. The care and attention they were given and shown by all the staff, were second to none. They felt comfortable and treated it as a home from home. I was also made to feel very welcome on my regular visits. I have no hesitation in recommending Wilton Manor to future users.
Thank you for taking the time to leave your review. We are saddened about your loss and hope that you can go away from this feeling like your parents received the best possible care here at Wilton Manor.
Mum has been here a year now, she is really happy and settled. We couldn't be happier knowing she is well cared for which gives us peace of mind. We can now enjoy mum's company and spend lots of time with her.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.
Mum is really happy and settled and has been here for over a year. We couldn't be happier knowing she is well cared for and the staff are excellent! Which gives us peace of mind and we can enjoy mum's company.
As a family, we are so happy with the way she settled into Wilton Manor.
She is like her old self again. The staff genuinely care about her and is very supportive to all family.
Thank you for your review of Wilton Manor Care Home. We are happy to hear that you have had a positive experience with the home and your wife is settling in. We appreciate your comments regarding the support you and your family have received from the staff and will share them with the home's manager. The Bupa Customer Care Team.
Each and every single member of staff is caring and second to none and leading by example. Me and my family couldn't be happier.
Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the second-to-none care your family has received. We will share your comments with the home's manager. The Bupa Customer Care Team.
My father is well looked after, is treated with dignity and is very happy living at Wilton Manor.
Thank you for your review of Wilton Manor Care Home. We are pleased that you and your father have had a positive experience with the home and appreciate your comments regarding the treatment your father has received. We will share your comments with the home's manager. The Bupa Customer Care Team
My Auntie has lived at Wilton Manor for 8 months, cannot praise the staff enough for all the help they give to my Auntie, she has settled in well has made friends with the other residents, she is well cared for.
Thank you for your review of Wilton Manor Care Home. We are pleased that you and your aunt have had a positive experience at the home and appreciate your comments regarding care your aunt has received. We will share your comments with the home's manager. The Bupa Customer Care Team
I moved to the home because I was lonely and now I have friends. I have good days and my family don't have to worry about me.
Thank you for your review of Wilton Manor Care Home. We are happy to hear that you have had a positive experience with the home and that you are doing well and have been making friends. We will share your comments with the home's manager. The Bupa Customer Care Team
My wife has been at Wilton Manor Care Home for several years now. She lives with severe dementia and doesn't even recognise me now. The staff are excellent and it has been a great support to me and my family over the years. I live in the care home myself now but I still do go and visit my wife. I couldn't be more happy with the care and support.
Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the level of care and support you have received over the years. We will share your comments with the home's manager. The Bupa Customer Care Team
I would like to live with my wife but I can't live at home anymore. My wife visits me here instead.
Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you have had a positive experience at the home, and appreciate your comments regarding your new home and the care you have received. We will share your comments with the home's manager. The Bupa Customer Care Team
They listen to suggestions for individual care.
The home is bright and cheerful although lacking in space for communal events.
The food is generally good but lacks variety and is often not appropriate for weather condition.
Thank you for your review of Wilton Manor Care Home, we are pleased to hear that you had a positive experience here and that you were happy with the care provided. We appreciate your comments and will share this with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.
Sadly mum only lived for some thirty hours after admission however her last hours were spent receiving excellent attention from the nursing staff. The admin staff handled the practical side of such a short stay with professionalism and compassion.
Thank you for your review of Wilton Manor. We appreciate your comments of our staff and glad that they have helped through a difficult time. Our condolences, The Bupa Customer Care Team.
My husband was resident at Wilton Manor for eight months until his death on 11 March 2018. During his stay, most members of staff went out of their way to be kind and helpful, to his family as well as my husband. There were some little niggles, mainly about the meals - menu not describing what was actually served and presentation not always good. However, in his last weeks, the care could not be faulted. Carers and management did everything they could for my husband and our family. We are very grateful.
Thank you for your review and kind words about Wilton Manor and the care staff there.
Lovely, lovely care home with wonderful staff. My father was a resident from November 2017 until March 2018 when he sadly passed away (dementia and cancer). We made the right choice with Wilton Manor, and it is a tough decision to make for a loved one, but I never had any concerns whatsoever regarding the care and attention my father received from staff, they were all wonderful with him. He was treated with kindness and dignity and I would thoroughly recommend Wilton Manor without any reservations. Thank you for looking after my father so well.
Thank you for your review and I'm pleased to hear that you were happy with Wilton Manor and the wonderful staff there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2019Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 06 July 2026Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.
News (0) & Events (0)
There are no news items for Wilton Manor Care Home.
There are no upcoming events for Wilton Manor Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Wilton Manor Care Home.
Meet the Team (2)

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilton Manor Care Home to verify any information. View our terms and conditions. Wilton Manor Care Home has an Enhanced Service -more info.