Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA
Review Us
9.7 110 Reviews
  • Wilton Manor Care Home, Southampton
Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).

The home is completely accessible both inside and out, with a lift inside the home and wheelchair friendly paths throughout the garden. This purpose-built facility has attractive bedrooms, all en-suite, and a 24-hour call system so that residents can live with confidence and reassurance safely.

Wilton Manor’s chef is determined to meet all tastes and nutritional needs, reflected in the healthy and varied menu on offer.

Group activities are enjoyed by residents such as flower arranging and arts and crafts as well as regular visits from Pets as Therapy dogs. Individuals are encouraged by the home’s activity coordinator to pursue their own hobbies and interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wilton Manor Care Home'.
Show Wilton Manor Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marcela Neagoe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (69)

Wilton Manor Care Home Reviews (110)

9.7

Wilton Manor Care Home has a Review Score of 9.7 (9.732) out of 10, based on 15 reviews in the last 2 years.
Over all time Wilton Manor Care Home has 110 reviews.

Overall Experience
  • 86
  • 24
  • 0
  • 0
  • 0
Date Published
  • 110
  • 6
  • 9
  • 15
  • 95
Reviewer Connection to Wilton Manor Care Home
  • 52
  • 15
  • 15
  • 7
  • 6
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 81-100
Review from Lisa W (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is well looked after, is treated with dignity and is very happy living at Wilton Manor.
Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased that you and your father have had a positive experience with the home and appreciate your comments regarding the treatment your father has received. We will share your comments with the home's manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rchel S (Niece of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Auntie has lived at Wilton Manor for 8 months, cannot praise the staff enough for all the help they give to my Auntie, she has settled in well has made friends with the other residents, she is well cared for.
Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased that you and your aunt have had a positive experience at the home and appreciate your comments regarding care your aunt has received. We will share your comments with the home's manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brandon B (Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved to the home because I was lonely and now I have friends. I have good days and my family don't have to worry about me.
Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are happy to hear that you have had a positive experience with the home and that you are doing well and have been making friends. We will share your comments with the home's manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Husband of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Wilton Manor Care Home for several years now. She lives with severe dementia and doesn't even recognise me now. The staff are excellent and it has been a great support to me and my family over the years. I live in the care home myself now but I still do go and visit my wife. I couldn't
be more happy with the care and support.
Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the level of care and support you have received over the years. We will share your comments with the home's manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Victor L (Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love my new home and the girls who help me every day.
I would like to live with my wife but I can't live at home anymore. My wife visits me here instead.
Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you have had a positive experience at the home, and appreciate your comments regarding your new home and the care you have received. We will share your comments with the home's manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea B (Wife of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home to be a friendly place. The staff are genuinely interested in their residents and try to treat each person as an individual.
They listen to suggestions for individual care.
The home is bright and cheerful although lacking in space for communal events.
The food is generally good but
lacks variety and is often not appropriate for weather condition.
Reply from Gabriella Mills, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home, we are pleased to hear that you had a positive experience here and that you were happy with the care provided. We appreciate your comments and will share this with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ashley S (Son of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly mum only lived for some thirty hours after admission however her last hours were spent receiving excellent attention from the nursing staff. The admin staff handled the practical side of such a short stay with professionalism and compassion.
Reply from Gabriella Mills, Customer Advisor at Wilton Manor Care Home

Thank you for your review of Wilton Manor. We appreciate your comments of our staff and glad that they have helped through a difficult time. Our condolences, The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Doreen L (Wife of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was resident at Wilton Manor for eight months until his death on 11 March 2018. During his stay, most members of staff went out of their way to be kind and helpful, to his family as well as my husband. There were some little niggles, mainly about the meals - menu not describing what was actually
served and presentation not always good. However, in his last weeks, the care could not be faulted. Carers and management did everything they could for my husband and our family. We are very grateful.
Reply from Natalie Krisman, Customer Service Adviser at Wilton Manor Care Home

Thank you for your review and kind words about Wilton Manor and the care staff there.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey G (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, lovely care home with wonderful staff. My father was a resident from November 2017 until March 2018 when he sadly passed away (dementia and cancer). We made the right choice with Wilton Manor, and it is a tough decision to make for a loved one, but I never had any concerns whatsoever regarding
the care and attention my father received from staff, they were all wonderful with him. He was treated with kindness and dignity and I would thoroughly recommend Wilton Manor without any reservations. Thank you for looking after my father so well.
Reply from Natalie Krisman, Customer Service Adviser at Wilton Manor Care Home

Thank you for your review and I'm pleased to hear that you were happy with Wilton Manor and the wonderful staff there.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother presents the staff at Wilton Manor with many challenges on a daily basis. However, she is always shown kindness and is kept clean and smart. Staff have frequently gone "above and beyond" to support both my mother and her husband who visits frequently.
The staff are happy to respond to requests
from the family regarding my mother's care.
The family are promptly informed about any aspects of my mother's health.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Daughter of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So pleased I found this welcoming home.
My mother has been living quite happily in her care home for 3 years now.
I have always been pleased with her personal care and the kindness shown by staff.
She has recently transferred to another area of the home which meets her needs, as suggested by the
staff, and where she has the help now required.
I am very happy with her care.
Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review and kind words. I'm so pleased to hear that your mother is happy. It must give you peace of mind knowing that she is safe and well cared for in our care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T S (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and do their very best to look after their residents. I have no worries that my dad is being looked after.
I can see that he is well fed, his skin and hygiene are much better, his clothes are clean and he is having all his medication.
My only wish would be that perhaps
you could have someone who could sit and talk to those residents that want to talk about anything.
Just try to keep people talking and showing an interest in what that person likes or dislikes. I appreciate every resident is different but perhaps just a person that could do this would/may improve your residents' quality of life even more.
Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E P (Niece of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good home, staff are brilliant and always try their best for residents.
Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ken L (Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I can't be at home this arrangement is satisfactory.
Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nigel M (Son of Resident) published on 7 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who is in late stage dementia recently spent 2-weeks respite care at Bupa Wilton Manor Care Home. As a family we were all very, very impressed with the manager and her staff's professionalism and care whilst she was there. The bedrooms and communal spaces were all tastefully decorated,
clean and welcoming. The staff were friendly, accommodating and very caring. Mum really enjoyed her time at Wilton Manor and in many ways thrived in the stimulating and safe environment. We will have no hesitation in using Wilton Manor again for both respite and full-time care when the time comes comforted in the knowledge that she will be safe and happy getting the specialist 24-hr care that she needs.
Reply from Jayne Duck, Customer services administrator at Wilton Manor Care Home

Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and that she will hopefully come and stay with us again sometime.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Wife of Resident) published on 18 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband lives at Wilton Manor which is now like a second home to me. Staff are excellent and very caring. Me, our family and friends always feel welcomed at the home and the home manager and her deputy are always there to help. When you walk into the home you feel the positive energy and it doesn't
feel like a care home it feels like home.
Reply from Jayne Duck, Customer Services Administrator at Wilton Manor Care Home

Thank you for your review. It is lovely to know that you also look up on the home as your home too. It is the little things like a smile that make all the difference.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E G (Partner of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my spouse is on the nursing floor, she is still often quite lively and looks for stimulation. She would benefit from closer integration with more able residents.
Financially, we feel that the care home system needs reviewing with respect to the relative costs of corporation and private funding
Reply from Jayne Duck, Customer Services Administrator at Wilton Manor Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David D (Husband of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in a care home for over 4 years and I have never had cause for concern. The staff are excellent in their duties.
I would and have recommended Wilton Manor to friends and family.
Reply from Tom Meyer, Customer Service Administrator at Wilton Manor Care Home

Thankful for your feedback regarding Wilton Manor. We're very glad that we have been able to consistently provide a high quality of care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen C (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Wilton Manor for the last 2 1/2 years. I find the staff very caring and helpful both to myself and my father. The home is clean and well maintained. The food is lovely and well portioned. The staff keep me well informed of my father's health and contact me promptly if
there is anything to report. My father is very happy and settled and always speaks highly of where he is. Even with his dementia he still takes notice of the level of care he receives and has no complaints.
Reply from Tom Meyer, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review of Wilton Manor, we're very glad that your father speaks highly of us and that we're able to provide quality care in a well-maintained home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvette C (Daughter of Resident) published on 9 August 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I looked at 23 care homes for my mum and Wilton Manor was by far the best I saw. Mum has a lovely room and because each floor is self contained, she can go wherever she likes or stay in her room if she feels like it. The staff are fantastic and have helped Mum to settle in. The food is good too. Mum
keeps saying how much she likes the place and seems very relaxed, she's already making friends with some of the other residents. I really cannot find any fault with the place or the staff.
Reply from Emily Wilson, Customer Service Administrator at Wilton Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Wilton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Wilton Manor Care Home is calculated as follows: ( (133 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 179 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilton Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (2)

Cathy

Cathy Palmares

Job Title: Clinical Deputy Manager Joined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

Chris

Chris Griffiths

Job Title: Chef Manager Joined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilton Manor Care Home to verify any information. View our terms and conditions. Wilton Manor Care Home has an Enhanced Service - more info.