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Wilton Manor Care Home

Wilton Avenue, Southampton, Hampshire SO15 2HA
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I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)
Wilton Manor Care Home, Southampton
The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)
Wilton Manor Care Home, Southampton
Wilton Manor Care Home, Southampton

Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).

The home is completely accessible both inside and...  

Care Provided by Wilton Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,350From £1,485
Nursing Dementia CareFrom £1,525From £1,680

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Wilton Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Marcela Neagoe(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (69)

Wilton Manor Care Home Reviews (121)

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9.8

Wilton Manor Care Home has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years. Over all time Wilton Manor Care Home has 121 reviews.

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Showing 121 reviews matching selected criteria
Review from P S (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience
My mother has experienced no problems since moving into this home and any teething problems were quickly sorted. There is always somebody around to answer any questions you may have and we are kept up to date with any problems regarding Mum's health.
The maintenance team were only too pleased to help with making her room more like home, with the fixing of display shelves and photos etc.

The garden is always well maintained and the home is very welcoming to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.

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Review from K K (Son of Resident) published on 16 May 2019 Submitted via Postal Card
Overall Experience

Excellent all round care. No major problems. My mother is eating better. All her needs are cared for.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Jean J (Friend of Resident) published on 9 May 2019 Submitted via Postal Card
Overall Experience
I've been visiting the home since October last year and have found conditions very good indeed.
The attention of the staff to my friend has been second to none. Always helpful and kind.

Well done all at Wilton Manor.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. It is always nice to hear from family members and friends feeling like their loved one is cared for and looked after.

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Review from Ben B (Son of Resident) published on 9 May 2019 Submitted via Postal Card
Overall Experience

Happy with the level of care my Dad receives. Rooms and facilities are great. The staff are all fantastic and do an amazing job, so thank you all, everyone I speak to is helpful and friendly.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make dad's stay as comfortable as possible.

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Review from A S (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card
Overall Experience

Residents are well cared for. There are communal areas for resident interaction. Individual bedrooms for quiet times. Dedicated staff and secure facilities. Lots of activities and a lovely garden area to sit out in.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. It is always nice to hear from family members feeling happy with the care we offer.

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Review from L N (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card
Overall Experience
From the initial talks with the manager about Mum moving into the home, up to the present, the dedication and care from the staff has been outstanding. The team is like having new family for Mum and she has really enjoyed the tea dances and other activities. She doesn't have to feel lonely any more (even though we visited often, she still did feel lonely in her flat previously).
When it was her 100th birthday in January, the staff were all brilliant, helping with the celebrations.

Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. Happy centennial birthday to your mum! We are happy to hear you feel like a part of our Wilton Manor family. Looking forward to seeing you at our next tea dance.

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Review from John N (Son of Resident) published on 21 March 2019 Submitted via Postal Card
Overall Experience

My Mum and Dad were both residents in Wilton Manor for over a year until they passed away within weeks of each other recently. The care and attention they were given and shown by all the staff, were second to none. They felt comfortable and treated it as a home from home. I was also made to feel very welcome on my regular visits. I have no hesitation in recommending Wilton Manor to future users.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your review. We are saddened about your loss and hope that you can go away from this feeling like your parents received the best possible care here at Wilton Manor.

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Review from L P (Daughter of Resident) published on 13 February 2019 Submitted via Postal Card
Overall Experience

Mum has been here a year now, she is really happy and settled. We couldn't be happier knowing she is well cared for which gives us peace of mind. We can now enjoy mum's company and spend lots of time with her.

Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from S C (Daughter of Resident) published on 13 February 2019 Submitted via Postal Card
Overall Experience

Mum is really happy and settled and has been here for over a year. We couldn't be happier knowing she is well cared for and the staff are excellent! Which gives us peace of mind and we can enjoy mum's company.

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Review from Vincent N (Husband of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience
My wife needed to move into a care home as was getting very confused.
As a family, we are so happy with the way she settled into Wilton Manor.

She is like her old self again. The staff genuinely care about her and is very supportive to all family.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are happy to hear that you have had a positive experience with the home and your wife is settling in. We appreciate your comments regarding the support you and your family have received from the staff and will share them with the home's manager. The Bupa Customer Care Team.

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Review from Barbara F (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience
Wilton Manor is what a care home should be. Outstanding service provided by the most amazing staff. I cannot praise them highly enough.

Each and every single member of staff is caring and second to none and leading by example. Me and my family couldn't be happier.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the second-to-none care your family has received. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Lisa W (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card
Overall Experience

My father is well looked after, is treated with dignity and is very happy living at Wilton Manor.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased that you and your father have had a positive experience with the home and appreciate your comments regarding the treatment your father has received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Rchel S (Niece of Resident) published on 31 August 2018 Submitted via Postal Card
Overall Experience

My Auntie has lived at Wilton Manor for 8 months, cannot praise the staff enough for all the help they give to my Auntie, she has settled in well has made friends with the other residents, she is well cared for.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased that you and your aunt have had a positive experience at the home and appreciate your comments regarding care your aunt has received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Brandon B (Resident / Service User) published on 22 August 2018 Submitted via Postal Card
Overall Experience

I moved to the home because I was lonely and now I have friends. I have good days and my family don't have to worry about me.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are happy to hear that you have had a positive experience with the home and that you are doing well and have been making friends. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from S S (Husband of Resident) published on 22 August 2018 Submitted via Postal Card
Overall Experience

My wife has been at Wilton Manor Care Home for several years now. She lives with severe dementia and doesn't even recognise me now. The staff are excellent and it has been a great support to me and my family over the years. I live in the care home myself now but I still do go and visit my wife. I couldn't be more happy with the care and support.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the level of care and support you have received over the years. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Victor L (Resident / Service User) published on 22 August 2018 Submitted via Postal Card
Overall Experience
I love my new home and the girls who help me every day.

I would like to live with my wife but I can't live at home anymore. My wife visits me here instead.

Reply from Josephine Gaupholm, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home. We are pleased to hear that you have had a positive experience at the home, and appreciate your comments regarding your new home and the care you have received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Andrea B (Wife of Resident) published on 8 August 2018 Submitted via Postal Card
Overall Experience
I find the home to be a friendly place. The staff are genuinely interested in their residents and try to treat each person as an individual.
They listen to suggestions for individual care.
The home is bright and cheerful although lacking in space for communal events.

The food is generally good but lacks variety and is often not appropriate for weather condition.

Reply from Gabriella Mills, Customer Adviser at Wilton Manor Care Home

Thank you for your review of Wilton Manor Care Home, we are pleased to hear that you had a positive experience here and that you were happy with the care provided. We appreciate your comments and will share this with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Ashley S (Son of Resident) published on 8 June 2018 Submitted via Postal Card
Overall Experience

Sadly mum only lived for some thirty hours after admission however her last hours were spent receiving excellent attention from the nursing staff. The admin staff handled the practical side of such a short stay with professionalism and compassion.

Reply from Gabriella Mills, Customer Advisor at Wilton Manor Care Home

Thank you for your review of Wilton Manor. We appreciate your comments of our staff and glad that they have helped through a difficult time. Our condolences, The Bupa Customer Care Team.

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Review from Doreen L (Wife of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

My husband was resident at Wilton Manor for eight months until his death on 11 March 2018. During his stay, most members of staff went out of their way to be kind and helpful, to his family as well as my husband. There were some little niggles, mainly about the meals - menu not describing what was actually served and presentation not always good. However, in his last weeks, the care could not be faulted. Carers and management did everything they could for my husband and our family. We are very grateful.

Reply from Natalie Krisman, Customer Service Adviser at Wilton Manor Care Home

Thank you for your review and kind words about Wilton Manor and the care staff there.

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Review from Tracey G (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

Lovely, lovely care home with wonderful staff. My father was a resident from November 2017 until March 2018 when he sadly passed away (dementia and cancer). We made the right choice with Wilton Manor, and it is a tough decision to make for a loved one, but I never had any concerns whatsoever regarding the care and attention my father received from staff, they were all wonderful with him. He was treated with kindness and dignity and I would thoroughly recommend Wilton Manor without any reservations. Thank you for looking after my father so well.

Reply from Natalie Krisman, Customer Service Adviser at Wilton Manor Care Home

Thank you for your review and I'm pleased to hear that you were happy with Wilton Manor and the wonderful staff there.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 April 2019
Overall
Good
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 06 July 2026

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.

News (0) & Events (0)

News

There are no news items for Wilton Manor Care Home.

Upcoming Events

There are no upcoming events for Wilton Manor Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Wilton Manor Care Home.

Meet the Team (2)

Cathy Palmares
Cathy PalmaresJob Title:Clinical Deputy ManagerJoined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

Chris Griffiths
Chris GriffithsJob Title:Chef ManagerJoined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.

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