
I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)

The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)


I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)

The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)


Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.
Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).
The home is completely accessible both inside and...
Care Provided by Wilton Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Wilton Manor Care Home for full pricing details and T&Cs.
Contact Wilton Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Marcela Neagoe(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
Room Information
- Single Rooms (69)
Wilton Manor Care Home Reviews (121)
Wilton Manor Care Home has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years.
Over all time Wilton Manor Care Home has 121 reviews.
It is a worrying and stressful time when you put a loved one into care but I have nothing but the highest praise for all of the carers, management and staff at Wilton Manor. Their primary concern is always the welfare of the residents and families and they are always ready to discuss any concerns you may have.
It is always nice to hear such kind words like being used to describe our care.
Mum was in the home for the past 6 years. From when she first arrived the staff treated her with respect and helped her in every way possible. Her room was always kept very clean, along with the way of dressing her, hair, nails etc. If she was unwell they always kept me informed and I felt no worries about her care. Mum enjoyed the activities put on by the home and was very happy there.
We really appreciate you taking the time to leave us such lovely comments.
My husband has been a resident for 15 months. After some initial difficulties, he has now settled well and seems happy. The staff have been exceptionally kind and patient. They carefully accommodated him in his trying moments and have not expected him to conform to a daily programme, instead, he has been encouraged and helped and they have made a big difference to his general wellbeing. He is always dressed smartly in clean clothes and is well cared for in every way.
We really appreciate you taking the time to leave us such lovely comments.
Always answer my questions. Could not be more helpful, especially during these difficult times.
Very kind, caring staff. My mother feels very safe and happy at the home.
We are very happy to hear you can feel at ease with your mother in our care. Thank you for your comments.
During the last few months, all the staff and management have been exceptional in the care and safety they have shown to the residents and their families. They have worked so hard to keep everyone safe. I can only praise them, they have all put their lives on the line.
They all deserve a medal.
We really appreciate you taking the time to leave us such lovely comments.
My mother is 98 and although suffering from dementia, has communication by singing and laughing, and I must say she loves her carers! I am always expressing my views about Wilton Manor to people I meet and tell them it is outstanding.
Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.
Mum was at Wilton Manor for five years. She thrived there and was always happy to join in with the many activities. We were confident she was in caring, capable hands.
Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.
I cannot fault the nursing care my 95-year-old mother has received. A pressure sore acquired during a lengthy hospital stay was cured swiftly by the dedicated team at Wilton Manor who, I've noticed during frequent visits at different times of day, always manage to be kind and cheerful, often in trying circumstances. Dementia patients can be demanding but I cannot begin to describe the sense of relief I feel, knowing how well my mother is being cared for. I'm deeply grateful. Even the front of house team deserves an award for always managing a cheery greeting. Thank you all.
It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.
Mum is treated with the utmost care and respect. All the staff are considerate to her needs. They are approachable and are willing to offer support and advice. I feel mum is in a safe and well-managed home. I trust them completely.
Thank you for trusting us with your mothers care. We are very happy to hear you can feel at ease with her in our care.
Excellent.
Over the past six months, the cleanliness of Mum's room has improved enormously. I think the staff do a tremendous job, given the restraints in numbers.
Thank you for the positive feedback, we're glad to hear about the improvements.
Always find a friendly welcome. My uncle is cared for very well and always looks smart. He is very happy.
We really appreciate you taking the time to leave such lovely comments. Thank you.
Very impressed. Nothing is too much trouble, always there happy to help me and my grandmother. Lovely food, clean and everything you would want from a home looking after your loved one.
Thank you for trusting us with your grandmother's care. We are very glad to hear you are happy with the quality of our care.
They are generous with their time and seem to possess an enormous amount of patience and cheerful disposition.
Thank you for such lovely comments. We are very happy to hear you are satisfied with the quality of your husbands care.
Happy that my mother is cared for with consideration and the care she deserves. Her health has been steady and level whilst her needs for attention also appear good. Occasionally though personal attention to dress and hair can be lacking.
Thank you for your feedback. We have a genuine regard for all of our residents, so we will certainly take your feedback on-board.
I cannot speak highly enough of the care my mother receives at Wilton Manor Care Home. She is well looked after by the staff who all call her by her name and go out of their way to interact with her despite her being non-communicative. Her needs are regularly reviewed and any changes implemented. The facilities at the home are modern and well maintained and include a residents' lounge, garden and an ensuite bedroom. The staff are always happy to deal with my enquiries or to ring me with any concerns. My mother has had to be hospitalised twice this year and each time the situation has been dealt with swiftly and professionally. There are always plenty of activities available to residents and visitors which clearly bring pleasure to all concerned.
We really appreciate you taking the time to leave such lovely comments. We have genuine regard for all of our residents, so it is always amazing to hear feedback from family and friends.
I was very impressed with the friendly care given to our friend. He was treated with respect and affection. His room was cheerful and clean and he obviously felt at home.
Thank you for your kind comments. We are very happy to hear your friend feels like a part of our Wilton Manor family.
Staff are friendly and very helpful, the facilities are clean. A good selection of food.
Thank you for your feedback, Faye. We really appreciate the positive comments.
Good, clean premises with a large car park. Welcoming, helpful staff throughout. My friend's room was clean and well-appointed. The staff knew him well and were friendly towards him. The facilities we saw looked good. (We went out for a drink to a local pub on a staff member's recommendation - good choice!) Altogether very positive about the place, the care and medical support my friend is getting.
Thank you for your feedback. We are happy to hear you can trust us with your friends care. Please visit us again soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2019Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 06 July 2026Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.
News (0) & Events (0)
There are no news items for Wilton Manor Care Home.
There are no upcoming events for Wilton Manor Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Wilton Manor Care Home.
Meet the Team (2)

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.
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