Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA
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9.7 110 Reviews
  • Wilton Manor Care Home, Southampton
Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.

Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).

The home is completely accessible both inside and out, with a lift inside the home and wheelchair friendly paths throughout the garden. This purpose-built facility has attractive bedrooms, all en-suite, and a 24-hour call system so that residents can live with confidence and reassurance safely.

Wilton Manor’s chef is determined to meet all tastes and nutritional needs, reflected in the healthy and varied menu on offer.

Group activities are enjoyed by residents such as flower arranging and arts and crafts as well as regular visits from Pets as Therapy dogs. Individuals are encouraged by the home’s activity coordinator to pursue their own hobbies and interests.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wilton Manor Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marcela Neagoe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (69)

Wilton Manor Care Home Reviews (110)

9.7

Wilton Manor Care Home has a Review Score of 9.7 (9.732) out of 10, based on 15 reviews in the last 2 years.
Over all time Wilton Manor Care Home has 110 reviews.

Overall Experience
  • 86
  • 24
  • 0
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Date Published
  • 110
  • 6
  • 9
  • 15
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Reviewer Connection to Wilton Manor Care Home
  • 52
  • 15
  • 15
  • 7
  • 6
  • 5
  • 4
  • 2
  • 1
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  • 1
Total of 110, showing 41-60
Review from Linda C (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for with very clean and well-decorated rooms and a very nice friendly and personal approach to looking after people suffering from dementia. The staff are well trained and keep the family fully informed with regards to my Mum's needs and healthcare. Although my Mum is unable to partake in
the activities, it would appear that there are some activities opening up after covid for the residents to join in. I am impressed with mum's care.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your lovely review. We are glad to hear that you feel well informed of your Mums progress and health and that the care provided is tailored to her particular needs. We will certainly have a look at the activities to see what may be suitable for your Mum to get her more involved. Thank you again.

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Review from Ann G (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been in Wilton Manor Care Home. I have been impressed with every aspect of his care. The staff are amazing for their patience and every staff member, nurses, carers, kitchen staff, cleaners, admin, housekeeper and office management are bright and helpful. It gives me some comfort
in difficult circumstances being parted from my husband of 65 years.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Husband in our care. It is always lovely to hear that all our staff are helpful and welcoming no matter their job role. Thank you for choosing us to look after your Husband.

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Review from S R (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family have found the care that mum has received as exemplary when she arrived there she was losing weight and stayed in bed, yet now she is eating better and has become very much more mobile with or without her Zimmer frame!! Mum is always pleased to see us, and we have nothing but praise for
the staff at Wilton for taking such very good care of mum.
Reply from Amanda Barnes, Customer Service Adviser at Wilton Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear about the progress mum has made in the time she has been in our care home. We hope to continue providing your Mum with the best possible care.

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Review from M B (Wife of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is a resident and my experience with his care is amazing. I couldn't look after him as well. Over the past year, it must have been awful for staff, their dedication to residents and their families. Hoping to be able to visit my husband soon.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you so much for sharing your lovely feedback with us, we really appreciate your kind words. We are so pleased that you're happy with the care your husband is receiving, and that you can feel at ease knowing he is in our care. Please let us know if there is anything we can do for you.

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Review from Tom B (Son of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Wilton Manor are great and can't do enough for me and the family of a resident. It has been a difficult year with the pandemic, but they have kept us up to date and aware of how my father is in the home.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for sharing your kind feedback with us, we really appreciate you taking the time to do so. We are so pleased that you're happy with the services Wilton Manor are providing for your Father. Please let us know if there is anything more we can do for you and your family.

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Review from Gary F (Son of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Wilton Manor since October 2020 and I must say, I am very pleased with the home and staff. Due to covid, I am unable to see the inside of the home, but I cannot believe it would be any different than the photos. It looks and feels, like a well-managed home. The staff are very friendly
and helpful. My mother seems very happy and if she is happy, I am happy. Well impressed, so thank you, Wilton Manor.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your lovely comments and for your patience and understanding, regarding our visiting policies during this incredibly difficult time. We are so pleased that you're happy with the care Wilton Manor are providing for your Mother. Please let us know if there is anything we can do for you and your family.

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Review from Carol G (Daughter of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They do everything they can, introducing activities to engage with all the residents. When speaking with the staff, they are very compassionate. They have sent me photographs when I have made the request, which is important for me when I cannot visit. They are very friendly when I call and give me an
update on my mother's care.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for sharing your lovely feedback with us, we really appreciate your kind words. We are so pleased to hear that you're satisfied with the services we are providing for your Mother. Please let us know if there is anything else we can do for you.

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Review from Michelle N (Daughter of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We live in Canada and our mum lives in England. Because of a house flood, our mum suddenly found herself homeless. Wilton Manor were fantastic at finding her a space and making her feel so very welcome and safe. During these very challenging Covid times, it was a huge comfort to us that our mum was
safe and being looked after by all the amazing staff at Wilton Manor. Sadly, our mum did end up contracting Covid and we are extremely glad to tell you that she survived and we give full credit to the round-the-clock care that she received. The staff included us, every step of the way, with video calls and emails and we are so pleased. Our mum has made many friends in the home and has decided to stay, which is again, a huge relief to us. We know she is safe and cared for. Thank you Wilton Manor Care Home.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Wilton Manor Care Home

We are so grateful to receive your incredibly kind words, thank you for sharing your lovely feedback with us. We are so pleased to hear that you're happy with the care we are providing your Mum and that you can feel at ease with your Mother in our care, especially as you live overseas. Please let us know if there is anything more we can do for you and your family.

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Review from Peggy M (Wife of Resident) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Wilton Manor for 9 weeks. I have been very happy with his care. He always looks clean and tidy and the staff we have had contact with via phone and thorough the window mist helpful. Sorry I cannot answer some of the questions as I haven't been in the home hopefully Christmas.
Thank you for all you are doing for him.
Reply from Greta, Customer Advisor on behalf of the team at Wilton Manor Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.

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Review from David M (Husband of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a worrying and stressful time when you put a loved one into care but I have nothing but the highest praise for all of the carers, management and staff at Wilton Manor. Their primary concern is always the welfare of the residents and families and they are always ready to discuss any concerns you
may have.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Wilton Manor Care Home

It is always nice to hear such kind words like being used to describe our care.

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Review from S M (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in the home for the past 6 years. From when she first arrived the staff treated her with respect and helped her in every way possible. Her room was always kept very clean, along with the way of dressing her, hair, nails etc. If she was unwell they always kept me informed and I felt no worries
about her care. Mum enjoyed the activities put on by the home and was very happy there.
Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Janet Y (Wife of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for 15 months. After some initial difficulties, he has now settled well and seems happy. The staff have been exceptionally kind and patient. They carefully accommodated him in his trying moments and have not expected him to conform to a daily programme, instead, he has
been encouraged and helped and they have made a big difference to his general wellbeing. He is always dressed smartly in clean clothes and is well cared for in every way.
Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from P H (Son of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always answer my questions. Could not be more helpful, especially during these difficult times.
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Review from A M (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, caring staff. My mother feels very safe and happy at the home.
Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your comments.

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Review from M L (Wife of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is excellent and I know my husband is well cared for there.
During the last few months, all the staff and management have been exceptional in the care and safety they have shown to the residents and their families. They have worked so hard to keep everyone safe. I can only praise them, they
have all put their lives on the line.
They all deserve a medal.
Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from B C (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly, may I say the dedication by the staff to residents is outstanding. I must compliment the HR side who interview as staff are so good and polite.
My mother is 98 and although suffering from dementia, has communication by singing and laughing, and I must say she loves her carers! I am always
expressing my views about Wilton Manor to people I meet and tell them it is outstanding.
Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from M G (Daughter of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was at Wilton Manor for five years. She thrived there and was always happy to join in with the many activities. We were confident she was in caring, capable hands.
Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for trusting us with your mothers care. We really appreciate the lovely feedback.

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Review from S B (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the nursing care my 95-year-old mother has received. A pressure sore acquired during a lengthy hospital stay was cured swiftly by the dedicated team at Wilton Manor who, I've noticed during frequent visits at different times of day, always manage to be kind and cheerful, often in trying
circumstances. Dementia patients can be demanding but I cannot begin to describe the sense of relief I feel, knowing how well my mother is being cared for. I'm deeply grateful. Even the front of house team deserves an award for always managing a cheery greeting. Thank you all.
Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.

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Review from S S (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is treated with the utmost care and respect. All the staff are considerate to her needs. They are approachable and are willing to offer support and advice. I feel mum is in a safe and well-managed home. I trust them completely.
Reply from Greta Narbutaityte, Customer Adviser at Wilton Manor Care Home

Thank you for trusting us with your mothers care. We are very happy to hear you can feel at ease with her in our care.

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Review from R S (Husband of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Wilton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Wilton Manor Care Home is calculated as follows: ( (133 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 179 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wilton Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.

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Awards / Recognitions (7)

Meet the Team (2)

Cathy

Cathy Palmares

Job Title: Clinical Deputy Manager Joined: 2005

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

Chris

Chris Griffiths

Job Title: Chef Manager Joined: 2012

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.

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