
I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)

The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)


I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)

The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)


Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.
Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).
The home is completely accessible both inside and...
Care Provided by Wilton Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Wilton Manor Care Home for full pricing details and T&Cs.
Contact Wilton Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Marcela Neagoe(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
Room Information
- Single Rooms (69)
Wilton Manor Care Home Reviews (121)
Wilton Manor Care Home has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years.
Over all time Wilton Manor Care Home has 121 reviews.
Excellent.
Thank you for your review, we really appreciate your feedback.
The staff have welcomed my husband and are giving him all the care and attention he needs. He settled in quickly and has a comfortable room.
Thank you for taking the time to write us your review. It is always nice to hear from family members feeling like their loved one is cared for and well looked after.
Wilton Manor has been exceptional in the care they provide for my mum. Plenty of activities.
The staff are exemplary.
I visit every day and cannot fault the service provided.
Thank you for your review. We are glad to hear that you have found the care to be exceptional at Wilton Manor. Thank you again for your feedback.
When my mum first arrived at Wilton Manor, she really didn't like it, but a few months down the line, she is very settled, and now likes it there. This is all thanks to all the staff, and especially the senior carer, who has helped my mum so much, and I'm so grateful to her.
We appreciate you taking the time to leave us your comments. It is lovely to hear that mum has settled in well and is happy. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.
My mother has been in respite at Wilton Manor Care Home for the last six weeks with a view to becoming a permanent resident. I have been very pleased with the care given and can visibly see how much better my mother has become since entering. She is especially happy with the carers, who are so loving and very kind in every way. Food is excellent. She loves the company and has been very happy to join in with the activities. Covid restrictions are followed according to Government guidelines, so it will be better when this is back to normal, and visitors and outside visits become available.
We appreciate you taking the time to leave us your comments. It is lovely to hear that your Mother is happy in our care and enjoying the activities. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.
As my husband went into care in lockdown, I had little choice as to where he went, so was very anxious, but I needn't have worried because Wilton Manor turned out to be excellent for my husband's needs. Over the last few weeks, as I have been able to visit him, I have found the staff very friendly and helpful. I think he is in very good hands.
It is lovely to hear that our staff are helpful and friendly. Please, let us know if there is anything we can do to make your Husband's stay as comfortable as possible.
We wanted my Aunt to be placed somewhere nice and Wilton Manor Care Home is well beyond our expectations. The staff are lovely, and the home is clean, tidy and well decorated. Going into a home is not always easy for the elderly, so to be placed somewhere where it feels like home, is really important.
Thank you for your lovely review. We hope Wilton Manor did everything they could to make the transition easy for you all. Please, let us know if there is anything else we can do to make your Aunt's stay with us as comfortable as possible.
My daughter and I visited my sister for the first time in 15 months today and what a pleasant experience it was. Staff were very welcoming and my sister's health has improved so much since being there for almost a year. All staff seemed very kind, thoughtful and happy.
Thank you for your lovely review. It is so nice to be able to welcome you back in for visits after such a long time! We are very happy to help improve your sister's health so much in our care. Thank you again.
The staff are very friendly hard working always there when you need any help and to answer questions.
Thank you for your review. We are glad that you feel that all our staff are approachable and happy to help with anything you need. Thank you for choosing us to care for your loved one.
Despite problems arising from the virus outbreak, Wilton Manor is working hard to provide a good standard of care for its residents. Wilton Manor is taking great care to follow Public Health guidelines, particularly in regards to checks on visitors. It is difficult to comment in detail because of ongoing restrictions on visits but I have no reason to think that standards have declined. As always the staff seem kind, courteous, helpful and patient towards residents and visitors.
Thank you for taking the time to leave your review. It has certainly been a very challenging time with the pandemic but it is good to know that you feel Wilton Manor have been keeping everyone safe with the regulations in place.
This home has provided excellent, professional and friendly care for my mum. They treat her with dignity and respect as well as providing excellent nursing care. They are brilliant at keeping in touch with us; if there are any changes at all with mum, no matter how small they may be.
Thank you for your lovely review. We are glad to hear you feel your Mum is being treated with such dignity and respect and that the staff keep you well informed of how she is doing. Thank you for your recommendation.
Well cared for with very clean and well-decorated rooms and a very nice friendly and personal approach to looking after people suffering from dementia. The staff are well trained and keep the family fully informed with regards to my Mum's needs and healthcare. Although my Mum is unable to partake in the activities, it would appear that there are some activities opening up after covid for the residents to join in. I am impressed with mum's care.
Thank you for your lovely review. We are glad to hear that you feel well informed of your Mums progress and health and that the care provided is tailored to her particular needs. We will certainly have a look at the activities to see what may be suitable for your Mum to get her more involved. Thank you again.
Since my husband has been in Wilton Manor Care Home. I have been impressed with every aspect of his care. The staff are amazing for their patience and every staff member, nurses, carers, kitchen staff, cleaners, admin, housekeeper and office management are bright and helpful. It gives me some comfort in difficult circumstances being parted from my husband of 65 years.
Thank you for your kind words. We are very happy to hear you can feel at ease with your Husband in our care. It is always lovely to hear that all our staff are helpful and welcoming no matter their job role. Thank you for choosing us to look after your Husband.
We as a family have found the care that mum has received as exemplary when she arrived there she was losing weight and stayed in bed, yet now she is eating better and has become very much more mobile with or without her Zimmer frame!! Mum is always pleased to see us, and we have nothing but praise for the staff at Wilton for taking such very good care of mum.
We appreciate you taking the time to leave us your comments. It is lovely to hear about the progress mum has made in the time she has been in our care home. We hope to continue providing your Mum with the best possible care.
My husband is a resident and my experience with his care is amazing. I couldn't look after him as well. Over the past year, it must have been awful for staff, their dedication to residents and their families. Hoping to be able to visit my husband soon.
Thank you so much for sharing your lovely feedback with us, we really appreciate your kind words. We are so pleased that you're happy with the care your husband is receiving, and that you can feel at ease knowing he is in our care. Please let us know if there is anything we can do for you.
The team at Wilton Manor are great and can't do enough for me and the family of a resident. It has been a difficult year with the pandemic, but they have kept us up to date and aware of how my father is in the home.
Thank you for sharing your kind feedback with us, we really appreciate you taking the time to do so. We are so pleased that you're happy with the services Wilton Manor are providing for your Father. Please let us know if there is anything more we can do for you and your family.
My mother has been in Wilton Manor since October 2020 and I must say, I am very pleased with the home and staff. Due to covid, I am unable to see the inside of the home, but I cannot believe it would be any different than the photos. It looks and feels, like a well-managed home. The staff are very friendly and helpful. My mother seems very happy and if she is happy, I am happy. Well impressed, so thank you, Wilton Manor.
Thank you for your lovely comments and for your patience and understanding, regarding our visiting policies during this incredibly difficult time. We are so pleased that you're happy with the care Wilton Manor are providing for your Mother. Please let us know if there is anything we can do for you and your family.
They do everything they can, introducing activities to engage with all the residents. When speaking with the staff, they are very compassionate. They have sent me photographs when I have made the request, which is important for me when I cannot visit. They are very friendly when I call and give me an update on my mother's care.
Thank you for sharing your lovely feedback with us, we really appreciate your kind words. We are so pleased to hear that you're satisfied with the services we are providing for your Mother. Please let us know if there is anything else we can do for you.
We live in Canada and our mum lives in England. Because of a house flood, our mum suddenly found herself homeless. Wilton Manor were fantastic at finding her a space and making her feel so very welcome and safe. During these very challenging Covid times, it was a huge comfort to us that our mum was safe and being looked after by all the amazing staff at Wilton Manor. Sadly, our mum did end up contracting Covid and we are extremely glad to tell you that she survived and we give full credit to the round-the-clock care that she received. The staff included us, every step of the way, with video calls and emails and we are so pleased. Our mum has made many friends in the home and has decided to stay, which is again, a huge relief to us. We know she is safe and cared for. Thank you Wilton Manor Care Home.
We are so grateful to receive your incredibly kind words, thank you for sharing your lovely feedback with us. We are so pleased to hear that you're happy with the care we are providing your Mum and that you can feel at ease with your Mother in our care, especially as you live overseas. Please let us know if there is anything more we can do for you and your family.
My husband has been in Wilton Manor for 9 weeks. I have been very happy with his care. He always looks clean and tidy and the staff we have had contact with via phone and thorough the window mist helpful. Sorry I cannot answer some of the questions as I haven't been in the home hopefully Christmas. Thank you for all you are doing for him.
Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2019Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 06 July 2026Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.
News (0) & Events (0)
There are no news items for Wilton Manor Care Home.
There are no upcoming events for Wilton Manor Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Wilton Manor Care Home.
Meet the Team (2)

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.
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