
I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)

The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)


I would definitely recommend this care home. It has a wonderful family atmosphereJ M(Daughter of Resident/Service User)

The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menuSharon T(Daughter of Resident/Service User)


Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities for reminiscence and stimulation.
Wilton Manor has been awarded a ‘good’ rating by the Care Quality Commission following an unannounced inspection and an 'outstanding' in effective (March 2019).
The home is completely accessible both inside and...
Care Provided by Wilton Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Wilton Manor Care Home for full pricing details and T&Cs.
Contact Wilton Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Marcela Neagoe (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
Room Information
- Single Rooms (69)
Wilton Manor Care Home Reviews (121)
Wilton Manor Care Home has a Review Score of 9.8 (9.832) out of 10, based on 20 reviews in the last 2 years.
Over all time Wilton Manor Care Home has 121 reviews.
I would definitely recommend this care home. It has a wonderful family atmosphere and all the staff are kind and caring. They all look after Mum so well and completely understand her care needs, as well as her likes and dislikes. Mum was in hospital recently and the Care Home Manager was instrumental in enabling Mum to come back to the care home, sooner than would otherwise have happened. She liaised with her staff, the hospital and me to enable this to happen. This meant Mum didn't have to spend longer in hospital than was necessary. I was so relieved and grateful that Mum was able to return to her 'home'. All the staff work tirelessly to ensure Mum is looked after and cared for and can join in with the numerous activities if she wishes to. The wonderful staff always keep me informed about Mum and they always have time for a chat when we visit her.
Thank you for your kind words. We are pleased to hear that your Mum feels understood and well cared for and that you can feel relieved knowing that she is receiving high standards of care. We are glad to hear that you are kept well-informed at all times and that your Mum is happy, safe and enjoying...
Wilton Manor, what a wonderful care home. My mother was a resident here for a couple of months for end-of-life care. From day one each and every member of staff I spoke with were so caring and at the same time extremely professional. They kept me informed every step of the way regarding Mum's care needs. There is a brilliant entertainment/activities team with something for everyone to participate in. The rooms are large and nicely decorated creating a home-from-home feel. Fantastic menu with great choices. Everybody who works here from cleaner/laundry, office, activities team, carers, nurses, and care home manager should be so proud of the work and care they give. Truly wonderful care home.
We appreciate you taking the time to leave us your comments. We are sorry for your loss however it's wonderful to hear that you and your family felt so supported through such a difficult time. It's nice to hear you can look back on your Mother's final months and be comforted knowing she recieved the best care possible, and we will certainly pass your comments on to the Manager.
Nothing is too much trouble. He's putting on weight and always has enough to eat. The menus are amazing. The rooms are large and clean and he has a TV. He has visitors most days and is always very clean and presentable. I'm so pleased that my husband was considered a resident of this home. His sister wants to stay in this home if she ever has to go into care, as she also thinks it's a great place.
Thank you for your lovely review. We are happy to hear you and your husband feel like a part of our Wilton Manor family and we are so pleased to hear that your husband is happy and content. We are glad to hear that you are impressed with the high levels of care provided at Wilton Manor Care Home....
I moved into Wilton Manor eight months ago. I cannot express how happy I am living at the home, I am looked after so well and the staff are so helpful and nice to be around. The activities staff are so jolly when entertaining all of us that live here.
Thank you for your lovely review. We are happy to hear you feel like a part of our Wilton Manor family, and we hope Wilton Manor care home did everything possible to make the transition as easy as possible. We are so pleased to hear that you are impressed with the fun activities and facilities at Wilton Manor. We hope to continue providing you with the best possible care.
Although mum has been here less than a year she has settled in so well. The staff have been extremely helpful, kind and considerate of mum's feelings. Her dignity is upheld at all times and she feels at home which is a real blessing and really comforting to know. We would recommend Wilton Manor Care Home to anyone needing to source a care home for a family member. Thank you to everyone for their ongoing support.
Thank you for your kind words. It is always nice to hear words like “helpful, kind and considerate” being used to describe your mother's care and we are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your mum with the best possible care and we look forward to seeing you again soon.
My room is very clean and my laundry is done regularly. My medication is given to me at the same time each day. My family can visit me at any time. I am on the whole very happy.
Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
I cannot rate this care home highly enough. The staff are exceptional and have made this difficult path easier to bear. My dad was very much loved by the staff caring for him, and it felt like a family away from home. His end-of-life care was very personal and our decision-making was respected and supported. The standard of care was excellent and I would highly recommend this home.
Thank you for your lovely review. We are sorry for your loss. We hope Wilton Manor care home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing Wilton Manor for your dad's stay.
Thanks to all of you.
Thank you for taking the time to leave your kind review. We are very happy to hear you can feel at ease with your Wife in our care and we are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.
Our Dad needed Wilton Manor Care Home in lockdown, so we were unable to enter the home and only able to visit through the window and on video calls - but during this time the staff were attentive to him and looked after him well in his final months. Fast forward a year or so and our Aunt also needed care - we are her only relatives so our immediate choice of care home was Wilton Manor - this time the experience was different, we could come in and get to know the staff and see the care home in action - we were very impressed, the quality of care and friendliness of the staff is outstanding. Our aunt wasn’t the easiest at times but the staff were patient and caring and kept us informed. We wouldn’t hesitate to recommend them - Thank you for everything.
Thank you for taking the time to leave your kind words. We are pleased to have helped you and your family through such a difficult time and we hope our staff did everything to make the transition as easy as possible. Thank you for choosing Wilton Manor Care Home.
The manager is a very caring, kind and well-organised person and her understanding of Mum’s needs and also our needs was paramount. We live in Cornwall and the help we received from the manager and her staff went above and beyond. For this, I am truly thankful.
You have helped enormously to ease our pain at this sad time.
Many thanks.
Thank you for taking the time to leave us your comments. We are saddened to hear about your loss, though are pleased to hear you was satisfied with the care provided at Wilton Manor Care Home. We hope you will go away from this feeling like your mum received the best possible care.
Delayed review concerning how brilliant all the staff were, so amazing in the lead-up and over the Christmas period. Such a joyous atmosphere making sure all residents and visitors were made to feel so special. It was Mum's first Christmas there and I know she enjoyed the day. All the staff work so hard from top managers down, with excellent communication and a real understanding of residents' needs and care for my well-being too. So glad we found Wilton Manor Care Home.
Thank you for your lovely review. It is so nice to hear that your Mum had a lovely and festive experience spending Christmas with the Wilton Manor family. Our residents and their loved one's health and well-being is an absolute priority so we are pleased you felt this during such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
My brother has settled in now after initially being a little uncertain of his surroundings. The staff have been very patient with him, and he is now beginning to join in with the social activities and enjoy them.
Thank you for your feedback. We are glad your Brother is starting to feel at ease within our care home and hope he continues to flourish with the excellent care and activities provided. Thank you for choosing Wilton Manor for his stay.
My mother moved to Wilton Manor Care Home in December 2022 after being in hospital for some weeks. I am delighted with the attentive and personalised care that my mother receives at Wilton Manor Care Home.
Thank you for your lovely review. It is always pleasing to hear words such as "attentive" and "delighted" when used to describe the care we are providing. We hope to continue providing the best care possible for your Mother.
Mum was discharged from hospital to Wilton Manor Care Home in December 2020 - she was in the advanced stages of Alzheimer's and had a broken neck - she was classified as 'end of life'. It was a very difficult time for Mum and for her family but the nursing and care was truly unsurpassable. With Covid restrictions family were often unable to visit but the staff would be in constant contact and always happy to receive a call - being honest and reassuring regarding Mum's health. Mum recovered from her broken neck and spent a further 18 months at Wilton Manor Care Home before she passed away comfortable and peacefully in their care. Her life had changed beyond recognition but the family cannot thank the staff enough for all they did for Mum during her time there - going the extra mile to keep mum as happy and safe as possible. Such a wonderful team throughout the nursing home - supporting family in every possible way. Thank you so much for your love and care all at Wilton Manor Care Home.
We really appreciate you taking the time to leave your review. We hope you are comforted by knowing how well your Mum was cared for at Wilton Manor. Thank you again for your kind words and please accept our sincere condolences.
My mother has been at Wilton Manor for nearly 2 years now very happily.
We hope to continue providing your mother with the best possible care.
My mum lived her final 2 years in Wilton Manor Care Home and died a peaceful death there in April. She had complex dementia care needs and the staff there responded so well to these, adapting to ensure she got what was right for her. They kept me informed about her care, and I knew that when I was not there mum was safe and well looked after. Staff went beyond "just care', they loved and understood my mum.
We appreciate you taking the time to leave us your comments, We are sorry for your loss and please accept our condolences. It is nice to hear that you felt the staff in our home understood your mum. Hopefully you will go away from this feeling like your Mum received the best possible care.
My partner is happy with the home so that makes me happy for her and the home.
We appreciate you taking the time to leave us your comments. We are glad to hear that your partner is happy in our home.
I found the home well managed and all the staff I met were very helpful and caring.
We appreciate you taking the time to leave us your comments.
I've been very pleased that my father has been cared for so well throughout the Covid pandemic. It's been very reassuring when we've been unable to visit due to restrictions. We're very grateful.
Thank you for taking the time to leave us your comments. We are glad to hear that our Covid rules have given you peace of mind by knowing that your father is safe in our care. Thank you again for your review.
Staff are always friendly, helpful and keep us informed of any concerns about my aunt.
Thank you for your review. We are glad to hear that you find everyone to be friendly, helpful and that they keep you informed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 April 2019Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 August 2026Our modern home offers a warm welcome to those living with dementia in need of residential or nursing care. All of our bedrooms benefit from an en-suite toilet. The rooms either overlook the beautifully manicured garden or Southampton city centre.
News (0) & Events (0)
There are no news items for Wilton Manor Care Home.
There are no upcoming events for Wilton Manor Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for Wilton Manor Care Home.
Meet the Team (2)

I have been working for Bupa for 14 years. I started out as a student nurse at Wilton Manor after moving over from Saudi and I progressed to a Senior Nurse and I'm now the Clinical Deputy Manager. My previous roles were working in hospitals, so moving to care homes was quite a change and I have never looked back! I love Interacting with the residents and get such fulfilment in providing outstanding care.

I have been working for Bupa for 7 years. Born and bred in Southampton, I am a family man and enjoy spending time with my children, cycling, arranging fishing trips for our residents and hearing all about their life stories. I have worked for 17 years in the catering business across hotels and pubs, but moved to Wilton Manor as I wanted to support those in care to have food they love and enjoy. Here I enjoy working with fresh ingredients to make fresh food for the residents to make a varied menu for everyone to enjoy.
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