*****3 weeks for the price of 2 for stays booked by 31 October 2017 and started by 31 December 2017. Terms and conditions apply, call for details******
Northlands House provides care for all levels of needs, from long term nursing care to respite. Well trained staff are also experienced in convalescence and palliative care, together with support for people with Parkinson’s disease.
The home has all the modern facilities needed, including a 24 hour call system, to ensure that residents can feel safe and happy. The garden is a large part of the home, with many bedrooms boasting great views. Residents have access to Wifi and an optician while additional therapies are also available at extra costs.
Pride and hard work from the chef makes sure that mealtimes are always special for residents.
There are many daily events for residents to get involved with, from puzzles, sing-a-longs, film shows or performances by local entertainers.
Group: Bupa Care Homes
Person in charge: Chris Haresign (General Manager)
Local Authority / Social Services: Southampton City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 101 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): French
Single Rooms: 101
Rooms with ensuite WC: 101
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Northlands House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Northlands House Care Home has a Review Score of 8.8 (8.789)
The Review Score of 8.8 (maximum of 10) for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Northlands House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.492 for Northlands House Care Home is calculated as follows: ( (73 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 132 Ratings = 4.492
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.297 Points relating to the number of positive Reviews for Northlands House Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 20.2 positive Reviews (101 registered maximum number of service users ÷ 5). 6 Reviews ÷ 20.2 Target = 0.297
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Jim G (Son of Resident) on Tuesday 19 September 2017. Relates to August 2017.
My mother has been in with Northlands House for just over one year (4/4/16) and within this time I can say we have been happy with 70% of the service.
There are some immediate issues but these can be quickly resolved.
How likely would you be to recommend Northlands House Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Jayne Duck, Customer Services Administrator at Northlands House Care Home responded to this review on 20 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Carol S (Niece of Resident) on Friday 15 September 2017. Relates to August 2017.
My aunt is very happy at Northlands. Her carers are lovely, very caring and passionate about their work.
Nothing is too much trouble for the staff.
There is lots to do, always an activity going on in the home.
I worried about her when she first went to live there, but actually it is the best thing we ever did for her because she has lots of company, is never lonely and she is safe and very well looked after.
How likely would you be to recommend Northlands House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Jayne Duck, Customer services administrator at Northlands House Care Home responded to this review on 15 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Derek C (Friend of Resident) on Thursday 7 September 2017. Relates to August 2017.
Everything is quite good as you would expect from a large organisation. Car parking is poor as with the lifts, but on the whole, the home is good.
How likely would you be to recommend Northlands House Care Home? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Satisfactory
Jayne Duck, Customer services administrator at Northlands House Care Home responded to this review on 11 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Brenda A (Resident) on Monday 4 September 2017. Relates to August 2017.
I have been here since May. My room is very comfortable. Carers are very good - look after me well. I have MS and need a lot of help. Food is plentiful but could be more varied and better cooked.
How likely would you be to recommend Northlands House Care Home? Neither Unlikely or Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Satisfactory
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Satisfactory
Jayne Duck, Customer Services Administrator at Northlands House Care Home responded to this review on 05 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Website Submission by Christine H (Daughter of Resident) on Sunday 3 September 2017. Relates to September 2017.
Dad has been in the home for 20 months now. I was upset that he could no longer live at home, but the staff here have always been very friendly and caring towards him - they don't just provide the necessary care, but often chat and have a joke with him, which we both appreciate. There is a choice of menu each day for set meals, and a tea trolley visits each room morning and afternoon, so there is plenty to eat. Staff are on the ball with Dad's medication and have referred him to the local doctor if there are any problems. There are also planned activities each afternoon, including games, quizzes and singers - I was pleasantly surprised just how good they are! The rooms are cleaned regularly and are attractively decorated. I would definitely recommend this home to others.
How likely would you be to recommend Northlands House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Jayne Duck, Customer Services Administrator at Northlands House Care Home responded to this review on 05 Sep 2017:
Thank you for your review. So glad that your dad has settled and that you have peace of mind knowing that he is well cared for.
Review submitted from a Postal Card by Nicholas C (Son of Resident) on Wednesday 30 August 2017. Relates to August 2017.
Mum was well-looked after and enjoyed the food and drink. Bingo was her favourite activity and cheese and wine too. Sometimes she moaned about being left on the toilet too long. Housekeeping looked after her very well and her clothes had a lovely fragrance.
How likely would you be to recommend Northlands House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer Services Administrator at Northlands House Care Home responded to this review on 31 Aug 2017:
Thank you for your review. I'm so glad to hear that your mum was well looked after in our care and that she enjoyed the food and drink and her games of bingo.
Review submitted from a Postal Card by Amanda M (Daughter of Resident) on Wednesday 18 January 2017. Relates to November 2016.
Very helpful and very friendly. Cosy rooms, the activities are excellent and challenging. The food is also very good.
How likely would you be to recommend Northlands House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Excellent
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Jayne Duck, Customer services administrator at Northlands House Care Home responded to this review on 24 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by T K (Cousin of Resident) on Tuesday 23 August 2016. Relates to June 2016.
My cousin had to come and stay at Northlands House Care Home while my aunty was in a hospital. I had to write to you to let you know how impressed we all were with the whole experience. The room was spotless the food was fantastic but most of all every member of staff we approached for anything, we were greeted with kindness and professionalism, experience and care. The manager couldn't be more helpful. There is also so much to do for the clients. The improvement of speech and mobility when my cousin left was enormous.
How likely would you be to recommend Northlands House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Emily Wilson, Customer Service Administrator at Northlands House Care Home responded to this review on 25 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by J W (Daughter of Resident) on Monday 11 April 2016. Relates to March 2016.
Caring and compassionate staff. Good staff to resident ratio even at weekends. Nothing was too much trouble. Beautifully decorated in lovely garden.
How likely would you be to recommend Northlands House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Lydia Waller, Customer Service Administrator at Northlands House Care Home responded to this review on 20 Apr 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by R R (Husband of Resident) on Thursday 7 January 2016. Relates to December 2015.
I find this a fantastic environment here - it hits you directly when you come in the front door. You are made to feel welcome and that is very important to me. I really like it that the receptionist and the customer adviser take the time to talk to me. Everybody I've met here are very caring and want to be personally involved with me. My wife has now settled very well in the home.
How likely would you be to recommend Northlands House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Satisfactory
Review submitted from a Postal Card by Patricia C (Daughter of Resident) on Wednesday 6 January 2016. Relates to December 2015.
The care given to my mum is excellent in every way.
How likely would you be to recommend Northlands House Care Home? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Northlands House Care Home
