Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY
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9.6 127 Reviews
  • Northlands House Care Home, Southampton
Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out.

The home has all the modern facilities needed, including a 24-hour call system, to ensure that residents can feel safe and happy. The garden is a large part of the home, with many bedrooms boasting great views.

Residents have access to Wifi and an optician while additional therapies are also available at extra costs.

Pride and hard work from the chef ensure that mealtimes are always special for residents.

There are many daily events for residents to get involved with, from puzzles, sing-a-longs, film shows or performances by local entertainers.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Northlands House Care Home'.

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 101 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natasha Randall (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (101)

Northlands House Care Home Reviews (127)

9.6

Northlands House Care Home has a Review Score of 9.6 (9.646) out of 10, based on 35 reviews in the last 2 years.
Over all time Northlands House Care Home has 127 reviews.

Overall Experience
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  • 42
  • 7
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Date Published
  • 127
  • 5
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  • 35
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Reviewer Connection to Northlands House Care Home
  • 41
  • 30
  • 10
  • 10
  • 6
  • 4
  • 4
  • 4
  • 3
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  • 2
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  • 1
  • 1
  • 1
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Total of 127, showing 1-20
Review from Sue C (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
100% perfect, Mum is well looked after.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. It is brilliant to hear that your Mum is well looked after and cared for. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from F B (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Northlands House Care Home, in my experience of several 2-week stays for my father, is professional, friendly and caring. The management team assess the care needed very well and is approachable and accommodating. The staff are very friendly and welcoming. Great care is taken over medicines and safety.
The food and drink are good, and the staff assist my father to eat when necessary. I feel confident that my father is in good hands.
Reply from Maria Ricketts, Customer Care Adviser at Northlands House Care Home

Thank you for your kind words. It is always nice to hear words like "friendly" and "caring" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Suzanne C (Mother of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been a resident in Northlands since early March 2025, having seen what goes on in the home I am happy for him to reside there long-term. The staff are all lovely and helpful. They look after the resident very well and respectfully.
In one, if I needed to be in a carehome, I would be very
happy to be in Northlands. 10 out of 10 5*.
Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Lovely" and "Helpful" being used to describe our Staff. We hope to continue providing your Son with the best possible care.

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Review from r w (Friend of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit Northlands House quite regularly and always feel welcomed from the time i enter by reception and all staff. Everyone always seem happy and the staff do a good job to keep the home maintained and residents happy. When i come to visit and activities are on they allow me to join in and engage.
Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear you feel welcomed by the staff and you can join in and engage with the activities at the home.

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Review from L H (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, welcoming staff, good food, clean home.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the high standards of care provided by our staff, delicious meals provided and the clean environment at Northlands House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from V K (Resident) assisted by family/friend published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I enjoy activities but I don't get offered alternative meals when I don't like the menu (sometimes they are too busy to get an alternative like jacket potato or have run out). There are not enough staff, which means that I have to wait a long time when I use my bell to go to the toilet. The staff who
are here are very nice.
Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear that you find the staff at Northlands House very nice. Our resident's health and well-being is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Mike W (Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I've been resident here since November 2023 and I've noticed that the service has reduced in quality, which is rather disappointing. Over Christmas, the food has not been as good as previously and in general also.
Reply from Maria Ricketts, Customer Care Adviser at Northlands House Care Home

Thank you for taking the time to provide us with your feedback. We are sorry to hear about your concerns and we understand that the home manager and chef have already been in touch with you directly to discuss them with you. The health and well-being of our residents are an absolute priority for us, and we are continually striving to improve our service. Please do let us know if there is anything else we can do to make your stay as comfortable as possible.

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Review from Gordon B (Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. No responsibilities, everything is done for me.
I would be very pleased to live here for another five years - even more, health allowing!
I have particularly enjoyed being able to get to church on a Sunday morning.
Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

Thank you for your feedback. We are happy to hear you feel like a part of our Northlands House Care Home family. It is lovely to hear that you get to attend church on a Sunday. We hope to continue providing you with the best possible care.

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Review from J B (Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because I now have to be in a wheelchair most of the time, I have been here for nearly three years. I particularly enjoy the activities provided for us. My favourites are the word puzzles that we are able to do on a large computer screen so we can all join in. We have visiting musicians and singers,
exercise groups, and go in the garden when possible.
In recent weeks we were taken to a local garden centre, which had a Wonderland walk displaying every aspect of Christmas and winter that you could think of. Earlier in the year we were taken on a boat adapted for a wheelchair and went around Southampton water. Other groups went on other outings. They treat us well.
Reply from Lisa Henderson, Customer Care Advisor at Northlands House Care Home

We appreciate you taking the time to leave us your comments. It is great to hear that Northlands House care home has a wide range of activities that you can join in with. We hope to continue providing you with the best possible care.

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Review from C R (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since June this year after being in hospital for 5 months. She has been well looked after and has made lots of friends. She enjoys the activities and being sociable. It has given me peace of mind knowing she is looked after and is happy.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.

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Review from Barbara R (Resident) assisted by family/friend published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident since June 2024 and I have everything I need here to live comfortably. There is a good range of activities that I can go to if I choose. I have made friends and feel happy here.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

Thank you for taking the time to leave us your kind words. We are so pleased to hear that you are comfortable and happy whilst staying with us at Northlands House Care Home. It is lovely to hear that you have a variety of activities to choose from and that you enjoy taking part. We hope to continue providing you with the best possible care.

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Review from Elizabeth K (Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Nolan's house is very good, care is excellent, all done in a professional way. Everyone is kind and considerate towards me.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care and it is always nice to hear from residents feeling like they are cared for and looked after. Thank you for choosing Northlands House for your stay.

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Review from R C (Resident) assisted by family/friend published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is very happy with the care he is getting. There are some very caring staff that treat Dad with dignity. Dad very much enjoys some of the entertainment, especially the singing and music. The local film production went down very well with him.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope your Dad feels like a part of our Northlands House family. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from J B (Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In the last 4 years, I have been to 4 hospitals and 5 care homes. This is by far the best, need I say more.
Reply from Rosie Smith, Staff at Northlands House Care Home

Hello and thank you for taking the time to leave a positive review for Northlands House Care Home. We are thrilled that the home ranks as the best that you have experienced. We hope you continue to enjoy your stay! Best wishes.

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Review from T R (Friend of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly, welcoming and helpful. The home is very well-maintained and a pleasure to be here.
Reply from Rosie Smith, Customer Advisor at Northlands House Care Home

Hello and thank you for taking the time to leave the staff at Northlands House Care Home a review. It is always great to hear words such as "helpful", "welcoming" and "friendly" being used to describe our staff. It is also lovely to know that the home meets your standard and that you are comfortable and pleased when there. We hope your loved one continues to enjoy their stay. Best wishes.

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Review from John E (Respite Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy, everybody has been so kind to me. I had a very good time here. Lots of things going on and keep me busy. I would say it's first-class.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. It is always nice to hear from former residents feeling like they have been cared for and looked after. Thank you for choosing Northlands House for your stay.

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Review from Leanne R (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone here is so lovely, such a friendly place, have no negatives. The staff are funny and very chatty.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the care that your loved one receives at Northlands House Care Home. It is always nice to hear words like funny and chatty being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Alison M (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, always feel welcome when I come to visit my dad. The residents are lovely and friendly. The house is beautiful and Dad loves going in the garden. I hope he enjoys his stay here. Thank you for making him feel welcome.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

Thank you for your lovely review. We are very pleased to hear that your father is settling in well and that you are happy with the care provided at Northlands House Care Home. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Celia L (Sister of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, excellent facility, I was happy to see everyone engaging in different activities and the staff working to make this a relaxing area and stress-free.
It was lovely to see not only the carers but the management getting involved whenever I visit. My mum loves it there and knows everyone's
name and tells me what they are good at and what they do.
Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home

Thank you for your kind words. We are really pleased to hear the home is so lively with activity and engagement, getting all staff, management and residents involved. We hope to continue providing your mum with the best possible care.

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Review from Kerry S (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff everywhere.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home

We appreciate you taking the time to leave us your lovely review. We are so pleased that you found the standard of staff at Northlands House excellent. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Northlands House Care Home is calculated as follows: ( (291 Excellents x 5) + (98 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 412 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

We provide nursing and residential care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

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Meet the Team (5)

Natasha

Natasha Randall

Job Title: Home Manager Joined: 2022

I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.


I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.


I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.


I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.


We enjoy going on holiday abroad when we can – most recently been to Mexico.

Bethany

Bethany Fiddler

Job Title: Activities Coordinator Joined: 2015

I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.


I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.


Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.


My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.


I live very local to Northlands House, work is practically on my doorstep.


I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.


I love listening to music and singing (or trying to!) - I love a good pub quiz, too!

Hollie

Hollie Fisher-Montgomery

Job Title: Activities Coordinator Joined: 2019

I joined Bupa in 2019, initially as a housekeeper before moving to my current role in the activities team.


What I enjoy most about working in care services is the feeling of knowing I have made a positive impact on the day to day lives of our residents. Making other people happy brings me a lot of satisfaction, as does working with a brilliant team.


I live in Southampton, not too far from Northlands House with my partner and three daughters. My children keep me busy outside of work. I really enjoy family weekends together and love going on day trips to new places, creating special memories.

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Cat Swanborough

Job Title: Receptionist/Activities Co-ordinator Joined: 2022

I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.


Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.


I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.

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Inga Andersone

Job Title: Chef Manager Joined: 2015

I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.


My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.


Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.


I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.


I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.


I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.

Frequently Asked Questions about Northlands House Care Home

What types of Care is Northlands House Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Northlands House Care Home have?

There are 101 Single Rooms.

What are the Facilities & Services at Northlands House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Northlands House Care Home to the centre of Southampton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northlands House Care Home to verify any information. View our terms and conditions. Northlands House Care Home has an Enhanced Service - more info.