Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY
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9.6 127 Reviews
  • Northlands House Care Home, Southampton
Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out.

The home has all the modern facilities needed, including a 24-hour call system, to ensure that residents can feel safe and happy. The garden is a large part of the home, with many bedrooms boasting great views.

Residents have access to Wifi and an optician while additional therapies are also available at extra costs.

Pride and hard work from the chef ensure that mealtimes are always special for residents.

There are many daily events for residents to get involved with, from puzzles, sing-a-longs, film shows or performances by local entertainers.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Northlands House Care Home'.

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 101 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natasha Randall (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (101)

Northlands House Care Home Reviews (127)

9.6

Northlands House Care Home has a Review Score of 9.6 (9.646) out of 10, based on 35 reviews in the last 2 years.
Over all time Northlands House Care Home has 127 reviews.

Overall Experience
  • 78
  • 42
  • 7
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Date Published
  • 127
  • 5
  • 14
  • 35
  • 92
Reviewer Connection to Northlands House Care Home
  • 41
  • 30
  • 10
  • 10
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 127, showing 121-127
Review from Christine H (Daughter of Resident) published on 5 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in the home for 20 months now. I was upset that he could no longer live at home, but the staff here have always been very friendly and caring towards him - they don't just provide the necessary care, but often chat and have a joke with him, which we both appreciate. There is a choice
of menu each day for set meals, and a tea trolley visits each room morning and afternoon, so there is plenty to eat. Staff are on the ball with Dad's medication and have referred him to the local doctor if there are any problems. There are also planned activities each afternoon, including games, quizzes and singers - I was pleasantly surprised just how good they are! The rooms are cleaned regularly and are attractively decorated. I would definitely recommend this home to others.
Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. So glad that your dad has settled and that you have peace of mind knowing that he is well cared for.

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Review from Nicholas C (Son of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was well-looked after and enjoyed the food and drink. Bingo was her favourite activity and cheese and wine too. Sometimes she moaned about being left on the toilet too long. Housekeeping looked after her very well and her clothes had a lovely fragrance.
Reply from Jayne Duck, Customer Services Administrator at Northlands House Care Home

Thank you for your review. I'm so glad to hear that your mum was well looked after in our care and that she enjoyed the food and drink and her games of bingo.

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Review from Amanda M (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and very friendly. Cosy rooms, the activities are excellent and challenging. The food is also very good.
Reply from Jayne Duck, Customer services administrator at Northlands House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from T K (Cousin of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin had to come and stay at Northlands House Care Home while my aunty was in a hospital. I had to write to you to let you know how impressed we all were with the whole experience. The room was spotless the food was fantastic but most of all every member of staff we approached for anything, we
were greeted with kindness and professionalism, experience and care. The manager couldn't be more helpful. There is also so much to do for the clients. The improvement of speech and mobility when my cousin left was enormous.
Reply from Emily Wilson, Customer Service Administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from J W (Daughter of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and compassionate staff. Good staff to resident ratio even at weekends. Nothing was too much trouble. Beautifully decorated in lovely garden.
Reply from Lydia Waller, Customer Service Administrator at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from R R (Husband of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this a fantastic environment here - it hits you directly when you come in the front door. You are made to feel welcome and that is very important to me. I really like it that the receptionist and the customer adviser take the time to talk to me. Everybody I've met here are very caring and want
to be personally involved with me. My wife has now settled very well in the home.
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Review from Patricia C (Daughter of Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mum is excellent in every way.
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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Northlands House Care Home is calculated as follows: ( (291 Excellents x 5) + (98 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 412 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

We provide nursing and residential care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

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Meet the Team (5)

Natasha

Natasha Randall

Job Title: Home Manager Joined: 2022

I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.


I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.


I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.


I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.


We enjoy going on holiday abroad when we can – most recently been to Mexico.

Bethany

Bethany Fiddler

Job Title: Activities Coordinator Joined: 2015

I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.


I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.


Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.


My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.


I live very local to Northlands House, work is practically on my doorstep.


I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.


I love listening to music and singing (or trying to!) - I love a good pub quiz, too!

Hollie

Hollie Fisher-Montgomery

Job Title: Activities Coordinator Joined: 2019

I joined Bupa in 2019, initially as a housekeeper before moving to my current role in the activities team.


What I enjoy most about working in care services is the feeling of knowing I have made a positive impact on the day to day lives of our residents. Making other people happy brings me a lot of satisfaction, as does working with a brilliant team.


I live in Southampton, not too far from Northlands House with my partner and three daughters. My children keep me busy outside of work. I really enjoy family weekends together and love going on day trips to new places, creating special memories.

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Cat Swanborough

Job Title: Receptionist/Activities Co-ordinator Joined: 2022

I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.


Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.


I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.

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Inga Andersone

Job Title: Chef Manager Joined: 2015

I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.


My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.


Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.


I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.


I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.


I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.

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