Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY
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9.6 127 Reviews
  • Northlands House Care Home, Southampton
Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out.

The home has all the modern facilities needed, including a 24-hour call system, to ensure that residents can feel safe and happy. The garden is a large part of the home, with many bedrooms boasting great views.

Residents have access to Wifi and an optician while additional therapies are also available at extra costs.

Pride and hard work from the chef ensure that mealtimes are always special for residents.

There are many daily events for residents to get involved with, from puzzles, sing-a-longs, film shows or performances by local entertainers.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Northlands House Care Home'.

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 101 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natasha Randall (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (101)

Northlands House Care Home Reviews (127)

9.6

Northlands House Care Home has a Review Score of 9.6 (9.646) out of 10, based on 35 reviews in the last 2 years.
Over all time Northlands House Care Home has 127 reviews.

Overall Experience
  • 78
  • 42
  • 7
  • 0
  • 0
Date Published
  • 127
  • 5
  • 14
  • 35
  • 92
Reviewer Connection to Northlands House Care Home
  • 41
  • 30
  • 10
  • 10
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 127, showing 81-100
Review from Barbara S (Daughter of Resident) published on 9 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the manager, staff and carers who looked after my mother for the last eleven months. She passed away in the home on the 4th June 2019, 100 years old. Our family cannot thank them enough for the care she was given in her time with them.
The home allowed us to use one of the meeting rooms
for us to arrange her 100th birthday, the home went out of their way to help us give her a good day, thank you.
The carers were excellent in giving her attention, she was completely dependent on them doing everything for her.
She was a difficult lady, who didn’t always appreciate what was being done for her, but we knew they were doing it in her own interest.
The carers are wonderful people, always polite and a smile on their face. She was always dressed, her hair was done, her room was always lovely and clean, they were amazing. Would recommend this care home.
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home

Thank you for taking the time to leave your review. We are glad to be able to help you and your family through such a difficult time and please accept our sincerest condolences.

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Review from J J (Partner of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been very happy for seven years.
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home

Thank you for your kind words.

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Review from Avis F (Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love being here, the staff are very kind and friendly. The only problem that I have is with some of the food that I have been served with.
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from E T (Resident) assisted by family/friend published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very good compared to some others I have seen.
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home

Thank you for your feedback.

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Review from Jeanette P (Wife of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Northlands House. They look after my husband so well.
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home

Thank you for taking the time to leave your review. We really appreciate your praises.

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Review from William C (Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a hard job finding any type of respite care but eventually, the NHS took over and I said yes to here. It could not have been better. Caring, knowledgeable staff, peace and comfort.
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home

Thank you for your kind words. We are very pleased to hear you are happy with the care you are receiving. Hopefully you can feel like a part of our Northlands House family.

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Review from J B (Resident) assisted by family/friend published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care provided. Nothing is too much trouble to ask. The staff are all very professional and very caring.
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home

Thank you for your lovely review. We are very happy to hear you are enjoying your stay.

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Review from Linda P (Daughter of Resident) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the care of the Northlands for a 4 month period whilst a permanent placement was sought. When she arrived she was very distressed and uncooperative, but with the care and understanding of the wonderful staff there she settled in and was treated with respect. This home is warm, bright
clean, caring and welcoming and in my opinion well run by Management. The staff are very helpful and well trained, the laundry has a quick turn around and the food extremely good.
Reply from Greta Narbutaityte, Customer Adviser at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sarah N (Daughter of Resident) published on 4 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been exceptional, we thank you all so much. Dad is at end of his life today. He's been here for ten days. Staff have been amazing. Can’t thank them enough. Staff have made me and dad welcome, loved my food last week and the help given to us. All staff are fabulous. Thank you so much from
all the our family. Highly recommended.
Reply from Josephine Gaupholm, Customer Adviser at Northlands House Care Home

Thank you for your review of Northlands House Care Home. We are pleased to hear that your father has been made to feel welcome and appreciate your comments regarding the care he has received. We will share your comments with the home manager. The Bupa Customer Care Team.

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Review from Darren L (Grandson of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is very happy here, she has made lots of friends with other residents and staff members.
Reply from Josephine Gaupholm, Customer Adviser at Northlands House Care Home

Thank you for your review of Northlands House Care Home. We are pleased to hear that your nan is happy at the home and appreciate your comments regarding her making friends with both residents and staff. We will share your comments with the home manager. The Bupa Customer Care Team.

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Review from Edward M (Grandson of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan is very happy here. Been made to feel very welcome.
Reply from Josephine Gaupholm, Customer Adviser at Northlands House Care Home

Thank you for your review of Northlands House Care Home. We are pleased to hear that your nan is happy at the home and that you have been made to feel welcome during your time at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Sheelagh G (Wife of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nurses and carers are looking after my husband with such care. They never grumble if they are called back when he calls them.
He is always clean and bedding clean.
Reply from Gabriella Mills, Customer Advisor at Northlands House Care Home

Thank you for your review of Northlands House Care Home, we are pleased to hear that your husband is being well cared for. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from Jennifer S (Friend of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the home or the staff.
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home

Thank you for your review of Northlands House Care Home, we are pleased to hear that you are happy with the staff at the care home. We appreciate your comments on the home and will share these with the care homes manager. The Bupa Customer Care Team.

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Review from Paul M (Grandson of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan seems very happy and settled here. Staff seem friendly.
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home

Thank you for your review of Northlands House Care Home, we are pleased to hear that your nan has settled well into the home. We appreciate your comments on the staff working here and will share your review with the care homes manager. The Bupa Customer Care Team.

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Review from M B (Niece of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt is very happy living here and I am also made very welcome when I visit.
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home

Thank you for your review of Northlands House Care Home. We are pleased to hear that you have had a positive experience of our care home and that your Aunt is being well cared for. We appreciate your comments and will share them with our care home's manager. The Bupa Customer Care Team.

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Review from P M (Friend of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited the home today for the first time. Very impressed with the staff and friendliness.
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home

Thank you for your review of Northlands House, we are pleased to hear that you have had a positive experience when visiting. We appreciate your comments and will share these with the care homes manager, The Bupa Customer Care Team.

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Review from Susan M (Daughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in well and seems happy.
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home

Thank you for your review of Northlands House care home, we are pleased to hear that your Mum is settling in well to her new surroundings. We appreciate your comments and will share these with the care homes manager. The Bupa Customer Care Team.

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Review from Sheila J (Daughter of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very polite and friendly. Mum is always clean and tidy and drink and buzzer nearby.
Reply from Gabriella Mills, Customer Advisor at Northlands House Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience with the staff whilst visiting your Mother at our care home. We appreciate your comments and will share them with the home's manager. The Bupa Customer Care Team.

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Review from J B (Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has excellent staff, facilities, activities I like the most.
Reply from Gabriella Mills, Customer Advisor at Northlands House Care Home

Thank you for your review of Northlands Care Home. We appreciate your comments and glad that you are enjoying the activities that are on offer for the residents. We will share your feedback with the care home's manager. The Bupa Customer Care Home.

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Review from A G (Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activities are fabulous and the staff wonderful.
Reply from Gabriella Mills, Customer Adviser at Northlands House Care Home

Thank you for your review. We are pleased to hear about your positive experience in our care home and appreciate your comments on our staff, and activities on offer for our residents. We will share your review with the home's manager. The Bupa Customer Care Team.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Northlands House Care Home is calculated as follows: ( (291 Excellents x 5) + (98 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 412 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

We provide nursing and residential care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

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Meet the Team (5)

Natasha

Natasha Randall

Job Title: Home Manager Joined: 2022

I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.


I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.


I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.


I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.


We enjoy going on holiday abroad when we can – most recently been to Mexico.

Bethany

Bethany Fiddler

Job Title: Activities Coordinator Joined: 2015

I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.


I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.


Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.


My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.


I live very local to Northlands House, work is practically on my doorstep.


I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.


I love listening to music and singing (or trying to!) - I love a good pub quiz, too!

Hollie

Hollie Fisher-Montgomery

Job Title: Activities Coordinator Joined: 2019

I joined Bupa in 2019, initially as a housekeeper before moving to my current role in the activities team.


What I enjoy most about working in care services is the feeling of knowing I have made a positive impact on the day to day lives of our residents. Making other people happy brings me a lot of satisfaction, as does working with a brilliant team.


I live in Southampton, not too far from Northlands House with my partner and three daughters. My children keep me busy outside of work. I really enjoy family weekends together and love going on day trips to new places, creating special memories.

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Cat Swanborough

Job Title: Receptionist/Activities Co-ordinator Joined: 2022

I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.


Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.


I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.

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Inga Andersone

Job Title: Chef Manager Joined: 2015

I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.


My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.


Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.


I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.


I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.


I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northlands House Care Home to verify any information. View our terms and conditions. Northlands House Care Home has an Enhanced Service - more info.