Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY
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9.7 131 Reviews
  • Northlands House Care Home, Southampton
Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out.

The home has all the modern facilities needed, including a 24-hour call system, to ensure that residents can feel safe and happy. The garden is a large part of the home, with many bedrooms boasting great views.

Residents have access to Wifi and an optician while additional therapies are also available at extra costs.

Pride and hard work from the chef ensure that mealtimes are always special for residents.

There are many daily events for residents to get involved with, from puzzles, sing-a-longs, film shows or performances by local entertainers.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Northlands House Care Home'.

Care Provided by Northlands House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 101 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1320 – £1320
  • Self-Funded Nursing Care: £1475 – £1475
  • RESPITE Self-Funded Residential Care: £1450 – £1450
  • RESPITE Self-Funded Nursing Care: £1625 – £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Northlands House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Natasha Randall (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (101)

Northlands House Care Home Reviews (131)

9.7

Northlands House Care Home has a Review Score of 9.7 (9.671) out of 10, based on 38 reviews in the last 2 years.
Over all time Northlands House Care Home has 131 reviews.

Overall Experience
  • 81
  • 43
  • 7
  • 0
  • 0
Date Published
  • 131
  • 8
  • 14
  • 38
  • 93
Reviewer Connection to Northlands House Care Home
  • 42
  • 33
  • 10
  • 10
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 21-40
Review from Leanne R (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone here is so lovely, such a friendly place, have no negatives. The staff are funny and very chatty.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. We are pleased to hear that you are impressed with the care that your loved one receives at Northlands House Care Home. It is always nice to hear words like funny and…read more
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Review from Alison M (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, always feel welcome when I come to visit my dad. The residents are lovely and friendly. The house is beautiful and Dad loves going in the garden. I hope he enjoys his stay here. Thank you for making him feel welcome.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for your lovely review. We are very pleased to hear that your father is settling in well and that you are happy with the care provided at Northlands House Care Home. Please let us know if…read more
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Review from Celia L (Sister of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, excellent facility, I was happy to see everyone engaging in different activities and the staff working to make this a relaxing area and stress-free.
It was lovely to see not only the carers but the management getting involved whenever I visit. My mum loves it there and knows everyone's
name and tells me what they are good at and what they do.
Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. We are really pleased to hear the home is so lively with activity and engagement, getting all staff, management and residents involved. We hope to continue providing…read more
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Review from Kerry S (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff everywhere.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
We appreciate you taking the time to leave us your lovely review. We are so pleased that you found the standard of staff at Northlands House excellent. Hopefully you will go away from this feeling…read more
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Review from E B (Friend of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a friend of a resident from Church, we are a church family, so the wellbeing of my friend is very important to me. I visit many times a week and overall I find every member of staff I meet friendly and the care I have witnessed my friend receiving has been compassionate, kind, gentle, very caring
and encouraging. Sadly my friend doesn’t want to live anymore and therefore doesn’t access any of the activities/services etc. so can’t comment on such specific details. Thank you.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. It is always nice to hear words like “Kind” and “Encouraging” being used to describe our staff. We are so sorry to hear that your friend is feeling this way. We are very…read more
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Review from Sandra P (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always treated with friendliness by all staff who do all they can to help.
Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home
We appreciate you taking the time to leave us your feedback. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review from C U (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful and Mum seems very happy here. She is getting better and has put a little weight on.
Reply from Eden Tomlinson, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing her with the best possible care.
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Review from Laurence H (Son-in-law of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, good food served and a very caring environment. Nothing is too much trouble and very accommodating. Highly recommended.
Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their family members are cared for and looked after so well. Please let us know if there is anything else we can…read more
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Review from Kelly H (Granddaughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very comforted to know my grandad is in good hands and is safe and well looked after. The choice of food and activities is so good. He loves he can have a tipple in his room of an evening.
Reply from Eden Tomlinson, Customer Service Adviser at Northlands House Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your grandad in our care. We hope to continue providing your loved one with the best possible…read more
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Review from Phyllis W (Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find that the daytime is good but the response to the buzzer is not good at night (very slow to appear).
Reply from Eden Tomlinson, Customer Service Adviser at Northlands House Care Home
We appreciate you taking the time to leave us your comments. We are concerned to hear this. Could you please contact our Feedback Team.
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Review from Ian W (Respite Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in for rest and recreation and straight away found all the staff extremely friendly and competent and answered every call. The bedroom was very good and the food excellent. I came in extremely unwell and thought my days were numbered. I couldn't walk in, I walked out and the whole of my thanks
to you all, very much. I couldn't thank you enough for saving my life.
Reply from Eden Tomlinson, Customer Service Adviser at Northlands House Care Home
Thank you for your lovely review. We are glad to help you through such a difficult time. Thank you for choosing Northlands House Care Home for your stay.
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Review from Andrew J (Regular Volunteer) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering the home, I was made to feel most welcome by the staff and residents alike. Northlands House appears to be very clean, tidy, friendly and well run. I couldn't fault anything. A real credit to Bupa.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for your lovely review. We are so pleased to hear that you felt welcomed at Northlands House and that you were impressed with the cleanliness of our care home. We hope to see you again soon.
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Review from Lorraine A (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No issues with the home or staff.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for taking the time to leave your review. We hope to continue providing your loved one with the best possible care.
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Review from D R (Daughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great support for Mum's emotional needs. Kind and respectful. Disappointed that the food is often cold. The laundering of cardigans is poor. Mum would like more practical/handicraft activities and not just word/knowledge things.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. It is always nice to hear words like “kind” and “respectful” being used to describe our care. We will discuss your feedback with the home’s manager to help them…read more
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Review from Pat E (Partner of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very good 10/10.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for your lovely review. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Brian L (Son of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and caring staff. Cleaning is always up to standard. Relaxed atmosphere.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for taking the time to leave your kind review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is…read more
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Review from Liza C (Granddaughter of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful staff. Friendly staff. Happy Grandma.
Reply from David Mclean, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. It is always nice to hear words like “helpful” and “friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from E R (Respite Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall a very good experience. No room for improvement, everything was met for my needs.
Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home
Thank you for taking the time to leave your review. We are pleased to hear you have had such a good experience at our care home. Thank you for choosing Northlands House for your stay.
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Review from Joanne D (Granddaughter of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my nan came to Northlands House, I have been made very welcome. Staff are really friendly and always happy to help. The home is clean and looked after. Staff are professional and very polite. My nan is very settled and well cared for. Food is nice and very tasteful. Thank you for all you do and
the support for my nan and all her family!
Reply from Grace Langfield, Customer Service Adviser at Northlands House Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well. Please let us know if there is anything we can do to…read more
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Review from Joan F (Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rooms: comfortable. Food: very good. Staff: very helpful.
Reply from Fran Donno, Customer Service Adviser at Northlands House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease and feel comfortable in our care and that you are impressed with the delicious food that we provide. We hope to continue…read more
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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Northlands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.671 for Northlands House Care Home is calculated as follows: ( (325 Excellents x 5) + (99 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 447 Ratings = 4.671
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northlands House Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Oct 2025

We provide nursing and residential care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

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Meet the Team (5)

Natasha

Natasha Randall

Job Title: Home Manager Joined: 2022

I have worked at Bupa since 2022. I started in August 2022 as Deputy Manager (Non-Clinical). I become Interim Home Manager in January 2024 and was appointed Home Manager in May 2024.


I have worked in the Health and Social Care sector for the past 16 years. During this time, I have worked within hospital settings, the ambulance service, residential and nursing homes. I have done clinical roles within the ambulance service and then onto operational management and home management roles.


I would say the biggest thing I enjoy most about working in care services is seeing the impact you can have on someone and improving their quality of life. Also, how no day is the same and enjoy every challenge along the way. To support and empower my team to do well and progress.


I live in Southampton, not too far from Northlands House. I live with my partner and 2 children. My children keep me busy outside of work and our Springer spaniel who is now 18 months called Willow.


We enjoy going on holiday abroad when we can – most recently been to Mexico.

Bethany

Bethany Fiddler

Job Title: Activities Coordinator Joined: 2015

I began my career with Bupa in 2015 as a Care Assistant at Northlands House. In 2022, I became an Activities Co-ordinator at the home.


I was inspired to work in the care sector after my Nana moved into a care home. They were so good with her, we knew she was having a lovely time and was so well cared for. I always said I wanted to help people and provide the same reassurance and comfort that my Nana had.


Knowing your loved one is safe and happy is crucial. I also love getting to know people, chatting and hearing people's life stories, which our residents love to do also - so the role is just perfect for me.


My favourite part of the role is all the fun we have. A simple silly moment can lead to real belly laughs. Knowing our residents feel safe and are well cared for is my priority.


I live very local to Northlands House, work is practically on my doorstep.


I started a little book club at the start of this year with my friend where we read a new book every 2 weeks which I’ve been enjoying.


I love listening to music and singing (or trying to!) - I love a good pub quiz, too!

Hollie

Hollie Fisher-Montgomery

Job Title: Activities Coordinator Joined: 2019

I joined Bupa in 2019, initially as a housekeeper before moving to my current role in the activities team.


What I enjoy most about working in care services is the feeling of knowing I have made a positive impact on the day to day lives of our residents. Making other people happy brings me a lot of satisfaction, as does working with a brilliant team.


I live in Southampton, not too far from Northlands House with my partner and three daughters. My children keep me busy outside of work. I really enjoy family weekends together and love going on day trips to new places, creating special memories.

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Cat Swanborough

Job Title: Receptionist/Activities Co-ordinator Joined: 2022

I have worked at Northlands House since 2022, and my roles currently include being the Receptionist at the home, and Activities Co-ordinator where I organise and lead activities and events for our residents and their families and friends to attend.


Prior to my role beginning in 2022, I didn't have experience in the care sector. After my Father passed away, I felt inspired by the care he received and I decided I wanted to make a difference in people's lives. Activities coordinator is the perfect role for bringing fun and laughter to someone's day. Seeing our residents smile is what I enjoy most about my job.


I live in Mansbridge with my partner, two step-children and our Cockatiel. I also have a Son who is studying Computer Game Design Programming at a University in Cornwall.

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Inga Andersone

Job Title: Chef Manager Joined: 2015

I have worked at Bupa since 2015 and I have been Chef Manager at Northlands House since the start of 2024.


My career at Northlands House began as a Housekeeping Assistant, which progressed to Kitchen Assistant, then Care Assistant to Bank Chef. After 4 years as Bank Chef, I have been promoted to Chef Manager.


Before I joined Northlands House, I worked in the catering and restaurant field. As the lifestyle became too busy for my family life, I wanted to find an opportunity that supported a better work/family balance. When I found the Housekeeping opportunity at Northlands House, I knew it would be perfect and that’s how I started my journey to where I am now.


I enjoy looking after people and making them feel at home, ensuring to promote positive mental and physical wellbeing. I love caring for our residents. Both keep their home clean and tidy but also cook for them. To see their smiles is what I enjoy the most.


I have been married for 18 years, to my lovely husband. We both came to England from Latvia in 2006. We have created our sweet spot in Southampton, Woolston. I love riding my electric bike to work every day which takes me around a 15-minute blast. I love travelling, going to the beach and being in the sun. I love my cat, Neo, who is my fluffy baby.


I most definitely enjoy my job. It is a very rewarding job because every day you do something good for someone. My job feeds my soul for sure. I enjoy life as it is. Living in the moment, appreciating what I have. I enjoy simple things in life.

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