Chilton Meadows Care Home, Stowmarket, Suffolk
Chilton Meadows Care Home, Stowmarket, Suffolk
Chilton Meadows Care Home, Stowmarket, Suffolk

Chilton Meadows is a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket. It offers residential, nursing and dementia care. We can also offer a space for people to rest, relax and recover with our short stays too.

At Chilton Meadows, staff take great care to focus on the person. It’s important for residents to feel at home, so we create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Chilton Meadows, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Chilton Meadows. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in.

Staff love getting to know residents and there’s never a dull moment. The care home puts on lots of activities that everyone can join in with if wish and the activities are just as much fun for staff as it is for residents.

Group: Bupa Care Homes

Person in charge: Peter Dean (General Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech, Finnish, Hindi, Polish, Urdu

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chilton Meadows Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 06 Nov 2017

The home is able to offer care for most needs – residential, nursing or dementia care, so it’s worth contacting the home for further information. Chilton Meadows is situated in landscaped gardens in a rural location on the edge of the historic market town of Stowmarket

Reviews

8.2 Chilton Meadows Care Home has a Review Score of 8.2 (8.150)

The Review Score of 8.2 (maximum of 10) for Chilton Meadows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Chilton Meadows Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.233 for Chilton Meadows Care Home is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 60 Ratings = 4.233

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.917 Points relating to the number of positive Reviews for Chilton Meadows Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 4 Reviews ÷ 24 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chilton Meadows Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Chilton Meadows Care Home

  • Daughter of Resident/Service User
    4
  • Son-in-law of Resident/Service User
    1

When my mother went into a care home in May 2013 the care was adequate for her needs. Over the past 18 months, even the basic care that she is getting and what she pays for is not adequate. I feel she, as many other residents, should get a reduction in what they pay for. I do realise they have staffing issues and they are doing the best that they can and I am sure I am not the only relative that has these concerns for their loved ones.

How likely would you be to recommend Chilton Meadows Care Home? Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Jayne Duck, Customer services administrator at Chilton Meadows Care Home responded to this review on 07 Nov 2017:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

My mum was in Chilton Meadows for 2 years. In my experience, she was well cared for. She was always clean and tidy. There were days when she didn't' want to get up or go to the day room, but was kept an eye on. They persevered and many times managed to get her to join the others.

How likely would you be to recommend Chilton Meadows Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home responded to this review on 17 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mother was in Chilton Meadows for about 18 months. She was very well cared for. She was taken ill at Easter 2017. The care and attention shown to her and myself in her last weeks by the staff there was excellent.

How likely would you be to recommend Chilton Meadows Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home responded to this review on 16 Oct 2017:

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My dearest mum was a resident for four years until her passing. She was well looked after by all the staff, they were fantastic. She loved them all dearly. My sisters, brother and I were so grateful that she was so contented in her final years.

How likely would you be to recommend Chilton Meadows Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home responded to this review on 25 Sep 2017:

So sorry to hear of your loss, please accept our condolences. It is so nice to hear that your mum was well cared for and that she loved all the staff dearly. I hope that this will give you comfort in the future.

Due to certain health problems, resident was not always easy to deal with and could be stubborn and uncooperative. On my once-weekly visit to the resident, I admired the sensitive and gentle way all staff members dealt with the resident, always showing great caring and patience.

How likely would you be to recommend Chilton Meadows Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home responded to this review on 21 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chilton Meadows Care Home