Chilton Meadows Care Home

Union Road, Onehouse, Stowmarket IP14 1HL
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9.6 83 Reviews
  • Chilton Meadows Care Home, Stowmarket
Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket, where staff take great care to focus on the person. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Chilton Meadows, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at Chilton Meadows. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the resident already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Staff love getting to know residents and there’s never a dull moment. The care home puts on lots of activities that everyone can join in with and the activities are just as much fun for staff as it is for residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Chilton Meadows Care Home.
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Care Provided by Chilton Meadows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amanda Delabruyere (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Visiting

  • We’re just two miles from Junction 49 of the A14 and a similar distance from Stowmarket train station, which has direct trains from London Liverpool Street, Ipswich, Norwich and Ely.

Parking

  • On-site parking available.

Chilton Meadows Care Home Reviews (83)

9.6

Chilton Meadows Care Home has a Review Score of 9.6 (9.584) out of 10, based on 19 reviews in the last 2 years.
Over all time Chilton Meadows Care Home has 83 reviews.

Overall Experience
  • 52
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Date Published
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Reviewer Connection to Chilton Meadows Care Home
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Total of 83, showing 61-80
Review from P W (Wife of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Physical care, emotional care good. Food very good. Nursing care adequate.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your feedback. We really appreciate you taking the time to leave your comments.

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Review from Dorothy L (Sister-in-law of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited this home firstly about five years ago, on a weekly basis when a relative was a resident, and weekly for the past six months, I have found it to be one of the finest of all the care establishments I have been to and the residents that I visit have never complained about any aspect of
care, food, cleanliness or anything else, but full of praise. There have been changes over the time between my visits but as far as I can see - only for the good of patients and staff.
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Review from Peter T (Son of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my father has been in the home for just about two weeks we have seen a marked improvement in his disposition. The staff are courteous, the surroundings are calm and pleasant. The food is adequate and plentiful. We are hopeful that in a short time my father will accept the home becoming his home.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. Moving into a care home can be a difficult decision, so let us know if there is anything else we can do to make the transition easier for your father or the family.

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Review from John S (Son of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great staff that really do care about the residents here. Residents are treated with respect and dignity. Meals are balanced and varied. Rooms are clean and inviting. It's good to feel and know that my mother is being cared for in a safe, friendly environment.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Ellen S (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the nearly two years that my mum was a resident of Gainsborough House, she had the most caring of staff. They were wonderful and she was very well looked after. Although she couldn't join in with activities she did like the sing-alongs, but for those that could join in, there were lots of different
things to do. The food was of a very high standard and plenty of it.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are delighted to hear mom feels like a part of our family and that you can feel at ease with her in our care. Thank you for trusting us with your mother's care.

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Review from Molly L (Wife of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into the care home in 2015. Gainsborough House staff gave him excellent care and attention.


All staff gave him dignity and privacy.


We couldn't ask for more. Thank you, everyone, for all your TLC.


As far as I can remember, each year there has been new management.

Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team

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Review from Gabrielle G (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was treated with much dignity and care whilst at the Beech Unit. We felt she was safe and looked after. We felt confident and comfortable when we left after our daily visits that she was in safe hands.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate you taking the time to leave this feedback. We will certainly share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Daphne S (Wife of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was a resident at Chilton Meadows for the last 7 months of his life, until he died. He had Parkinson's disease and dementia. We moved him from a private care home where he spent over four years, the last two years of which he was bedridden. The financial situation first caused us to think
of moving him. We had a rough ride from the owner because of this but we also saw he needed nursing care. The care at Chilton Meadows was wonderful. His condition was understood and the care by nurses and experienced carers made such a difference. My husband had severe contractures, could not speak, long before he was moved to Chilton Meadows. He settled and had a peaceful seven months there. I should have said he had been on end of life care from April 2014.
Reply from Josephine Gaupholm, Customer Adviser at Chilton Meadows Care Home

Thank you for your review of Chilton Meadows Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your husband received. We will share your comments with the home manager. Our deepest condolences, the Bupa Customer Care Team

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Review from Terry S (Husband of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been resident for nearly 5 years, she could walk about at first but is now in a large wheelchair. She has shown no response for 12 years, does not speak or show any signs of recognition. In all this time I have not seen or witnessed anything to cause me alarm. She has advanced dementia.
Reply from Gabriella Mills, Customer Adviser at Chilton Meadows Care Home

Thank you for your review of Chilton Meadows Care Home, we are pleased to hear that your wife is being well cared for. We appreciate your comments on the home and will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from B K (Son of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care from the home and particularly the care and consideration given by staff is much higher than I would have anticipated.
The infrastructure is a bit 'tired' but this is of secondary concern, compared to the aim of ensuring that my dad is well cared for.
Reply from Gabriella Mills, Customer Adviser at Chilton Meadows Care Home

Thank you for your review of Chiltern Meadows care home, we are pleased to hear that your Dad is being well cared for here. We appreciate your comments on the staff working at Chiltern Meadows and the home itself which we will share this with the care home's manager. The Bupa Customer Care Team.

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Review from V M (Granddaughter of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found most of the staff kind and caring. I disliked the constant use of agency staff as there was a lack of a familiar face.
My grandmother seemed to be well cared for and settled very quickly into life at the home.
The volunteers who rang the activities all made an effort to include everyone and
showed a real connection with a lot of residents.
Reply from Holly McGough, Customer Adviser at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience at Chilton Meadows and appreciate your comments of our home. We are sorry to hear about your dislike of agency staff and will share your review with the home's manager. The Bupa Customer Care Team.

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Review from S S (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad settled in well. Initial issue with mobility was quickly addressed and our concerns acted upon.
Dad was relaxed and happy for the duration of his respite care.
Reply from Gabriella Mills, Customer Adviser at Chilton Meadows Care Home

Thank you for your review, we are glad that your issue was resolved quickly. We are pleased to hear that your Dad had a good respite stay with us and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from M C (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Early days although carers appear very good. Room could be kept cleaner and tidier.
Reply from Gabriella Mills, Customer Adviser at Chilton Meadows Care Home

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Jason M (Grandson of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother continues to receive a high quality of care. If things do not always go to plan, there is always someone available to explain and reassure.
Reply from Gabriella Mills, Customer Advisor at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear that your Grandmother is having a positive experience in our care home and that you are content with the care given. We will share your comments with the home's manager. The Bupa Customer Care Services.

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Review from C A G (Stepdaughter of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My stepdad had spent several years at a private nursing home which has gone downhill over the years. Due to financial restrictions/affordability, my Mum had to move my stepdad but then was psychologically bullied by the owner of the other private home when she chose to move him. I am a nurse myself
and in the NHS he would have been disciplined.


I noticed a difference straight away. Chiltern Meadow is unlike the other. It includes qualified nurses, the standard of care they can give is superior as they have more medical knowledge and they are clinically professional. That makes a big difference. I don't understand why the CQC says requires improvement? In my experience, both personally and professionally, Chiltern Meadows is outstanding.
My mum was given choices as to his room which is near the day room as my stepdad needs total nursing care and so he is less isolated than in the previous care home.

Reply from Jayne Duck, Customer services administrator at Chilton Meadows Care Home

Thank you for your review and kind words. I hope that your stepdad is now happy and that you and your family have peace of mind knowing that he is safe and well cared for.

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Review from Sharron F (Daughter of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly, easy and warm atmosphere.
All staff very welcoming and friendly and helpful.
The activities provided are really good, nothing was too much trouble.
My mum loved it here and soon made it her home.
Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Boss G (Husband of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is cared for very well and looked after well. The place is lovely and clean and staff are excellent.
Reply from Jayne Duck, Customer services administrator at Chilton Meadows Care Home

Thank you for your review. It is lovely to hear that your wife is so well cared for and your kind words about our staff. Thank you.

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Review from S A B (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff in Beech House dedicated and hard working. Our mum has improved in her health in the 2 years she has been here in lots of ways and especially enjoys anything musical. Obviously, dementia is worse but that is to be expected. Staff are friendly and helpful. I admire them for the work
they do. Any health issues eg chest infections are dealt with quickly.
Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

Thank you for your review. I'm so glad to hear that your mum's health has improved while in our care. It is lovely to know that she is enjoying the musical activities. I hope that you have peace of mind knowing that she is well cared for.

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Review from J C (Daughter of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
When my mother went into a care home in May 2013 the care was adequate for her needs. Over the past 18 months, even the basic care that she is getting and what she pays for is not adequate. I feel she, as many other residents, should get a reduction in what they pay for. I do realise they have staffing
issues and they are doing the best that they can and I am sure I am not the only relative that has these concerns for their loved ones.
Reply from Jayne Duck, Customer services administrator at Chilton Meadows Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

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Review from Jeanette T (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was in Chilton Meadows for 2 years. In my experience, she was well cared for. She was always clean and tidy. There were days when she didn't' want to get up or go to the day room, but was kept an eye on. They persevered and many times managed to get her to join the others.
Reply from Jayne Duck, Customer Services Administrator at Chilton Meadows Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Chilton Meadows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Chilton Meadows Care Home is calculated as follows: ( (188 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 226 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.792 Points relating to the number of positive Reviews for Chilton Meadows Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 19 Positive Reviews ÷ 24 = 0.792
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Chilton Meadows offers residential, nursing and dementia care. It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket. It also offers a space for people to rest, relax and recover with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

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Awards / Recognitions (7)

Meet the Team (0)

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