Chilton Meadows Care Home

Union Road, Onehouse, Stowmarket IP14 1HL
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9.6 83 Reviews
  • Chilton Meadows Care Home, Stowmarket
Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket, where staff take great care to focus on the person. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Chilton Meadows, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at Chilton Meadows. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the resident already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Staff love getting to know residents and there’s never a dull moment. The care home puts on lots of activities that everyone can join in with and the activities are just as much fun for staff as it is for residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Chilton Meadows Care Home.
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Care Provided by Chilton Meadows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amanda Delabruyere (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Visiting

  • We’re just two miles from Junction 49 of the A14 and a similar distance from Stowmarket train station, which has direct trains from London Liverpool Street, Ipswich, Norwich and Ely.

Parking

  • On-site parking available.

Chilton Meadows Care Home Reviews (83)

9.6

Chilton Meadows Care Home has a Review Score of 9.6 (9.584) out of 10, based on 19 reviews in the last 2 years.
Over all time Chilton Meadows Care Home has 83 reviews.

Overall Experience
  • 52
  • 25
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Date Published
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  • 7
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  • 19
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Reviewer Connection to Chilton Meadows Care Home
  • 39
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Total of 83, showing 21-40
Review from David H (Son of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her last couple of months at Beech House Chilton Meadows.
From the moment we arrived everything felt right.
The staff were on hand, always alert, kind and respectful.
The accommodation is basic however, the whole building is maintained well, is kept clean and the services provided
for residents are good. Food is really up there. A menu every day which most people would be pleased to see in any restaurant. Having already been in a prior care home Chilton Meadows was a breath of fresh air. Thank you Chilton Meadows for looking after my mother, for showing her the kindness you did and for caring for her. I know she was not easy but you all appeared to manage her. A safe, kind and warm environment best describes Chilton Meadows.
Keep up the good work.
Reply from Fran Donno, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we hope Chilton Meadows care home did everything possible to make the transition as easy as possible. We are pleased to know that your Mother felt looked after and comfortable. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from P M (Resident) assisted by family/friend published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very helpful and very friendly. The food is good and there is plenty of it.
Reply from Rebecca Kellegher, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave us your comments. We are pleased to hear the staff are all very helpful and friendly. If there is anything more we can do to make your stay a happy one, please do let us know.

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Review from Madeline T (Daughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since December 2022 and has been there for eight months. As a relative, I feel confident in knowing my dad is safe and happy at the care home. Although there have been some changes in staff during this time, it has always been positive. The new unit manager has a “can do”
attitude and works hard to build motivation in the staff, as well as a positive and caring environment for residents. Staff will go that extra mile, and after conversations with them, I can leave knowing my dad is in good hands. What a great team!
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible, and we look forward to seeing you again soon.

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Review from Sarah M (Granddaughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My nan has just reached the amazing age of 100 years old. This is with the care she has been receiving from Chilton Meadows Care Home. She has been a resident for over five years and is very well looked after.
To celebrate her birthday they organised a buffet lunch and lots of decorations which was
so special. This was followed by a birthday party on the grounds outside with a singer and lots of fun and laughter.
Thank you to each and every one of you that is caring for my nan, we are forever grateful.
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are very happy to hear you can feel at ease with your nan in our care. We do hope she feels like a part of our Chilton Meadows family. We hope to continue providing your nan with the best possible care and we are looking forward to seeing you again soon.

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Review from V W (Friend of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was our first visit to Chilton Meadows Care Home to see our friend who had only been at the home for five days. He seemed very content and the staff treated him with respect. The staff were very friendly with us and answered our questions regarding our friend.
Reply from Rebecca Kellegher, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your feedback. We are happy to hear that your friend seems very content and that he is being treated with respect. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Liz S (Daughter of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent fourteen months in Chilton Meadows Care Home after her dementia became too much for us to cope with at home. She was as settled and happy as her dementia allowed her to be and we found the staff to be very patient and caring with her even when she was sometimes agitated. We will be forever
grateful to Chilton Meadows because their help allowed us to have a relationship with Mum again prior to her passing.
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We were glad to help you and your family through such a difficult time. It is always nice to hear words like “very patient” and “caring” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Ann C (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home. The staff are attentive and caring.
My mum has only been here a couple of months and loves it. She gets involved with all the activities. Being surrounded by lovely caring staff has transformed her life.
In her words, there is nothing to complain about she is well looked after and
the food is nice.
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again soon.

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Review from Tracy E (Daughter of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My dad's room is filthy. I have taken many photos of this on two occasions when visiting the home. His water hasn't been changed for days. This was brought to the attention of the staff. My dad has complained that the water is not hot enough to have a shower. He has also stated that he doesn't know
what choice of meals before he actually gets to the table. His room has been due for repair for months, and still, nothing has been done about it.
Reply from Rebecca Kellegher, Customer Service Adviser at Chilton Meadows Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.

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Review from A B (Daughter-in-law of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been so happy since becoming a resident.
The staff are amazing, and nothing is too much trouble for them.
The home is always spotless and doesn't smell like a lot of homes.
I really couldn't rate it high enough.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your kind review. We are glad to hear that you are happy with the care your Father in Law receives.

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Review from J H (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They listened.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

We appreciate you taking the time to leave us your review.

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Review from Kel C (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Chilton Meadows Care Home for nearly a month now and is now there permanently. She is settled and so much happier getting the most amazing love and care. The staff on manning house have gone above and beyond with the care that they give my mum, she is always smiling and laughing. The
care assistants are such fantastic ladies and are always there when I have questions, so they don't just care about my mum they have also supported myself and family too. One of the care assistants has always kept me updated on my mum and her progress. And we go to see Mum once a week and FaceTime at least once a week too. Looking forward to seeing Mum on their day trip to Felixstowe.
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your lovely review. We hope Chilton Meadows Care Home did everything possible to make the transition as easy as possible and we are happy to hear you feel like a part of our care home family. Please let us know if there is anything we can do to make Mother's stay as comfortable as possible and we look forward to seeing you again soon.

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Review from S B (Daughter of Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only just arrived at Chilton Meadows Care Home, didn't know if she was going to settle but thanks to all the staff in Beech House she's settling really well. The staff are always there to help her which is so reassuring to all her family. Thanks to all in Beech House.
Reply from Rebecca Kellegher, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your review. We hope Chilton Meadows care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from Lynne A (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was in a lot of pain with her leg and was given paracetamol on my asking and taken back to her room. I am a lot happier with Mum's care since the new lady has taken over in Mum's unit. She's more involved with activities, although is unable to take part but likes watching. Mum has her hair done
by the hairdresser but I would like it washed more often in between appointments. I understand Mum's room is being decorated this week which will be a big improvement. Mum's weight is steady so I understand she is eating well. Overall, I'm a lot happier with Mum's care and the staff are very nice.
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. We have a genuine regard for all of our residents and we will discuss your feedback with the home's manager to help them continually improve their service.

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Review from T S (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The unit staff are wonderful and despite being clearly stretched, do everything they can to make Mum happy and comfortable.
However, extremely disappointed with the lack of engagement from the senior management which has been non-existent the whole of 2022.
Reply from David Mclean, Customer Service Adviser at Chilton Meadows Care Home

Thank you for your feedback. We are glad to hear that your Mum is happy with our care. I will certainly pass your messages on to the Senior Management Team to make them aware of your comments.

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Review from Sarah J (Daughter of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is always a good atmosphere at Chilton Meadows Care Home, my mum has been in Munnings House for nearly eighteen months with advanced Alzheimer’s. The staff are always caring and respectful to Mum. Communication is great, always contacting me if necessary regarding Mum's care. The food is fabulous
and Mum eats very well. Mum appears very happy here and responds well to staff. She likes to sit in the office and the staff are happy to let her. I’m really happy with Mum's care, especially during Covid, the home made good decisions about visiting and I always got to see Mum. They coped well during very difficult days and I appreciate that I was able to see Mum. I would recommend this care home.
Reply from Amanda Barnes, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care your mum is given in Chilton Meadows. It is nice to hear that your mum eats well and enjoys our food. Thank you for your recommendation.

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Review from Laura D (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was at Chilton Meadows Care Home, Munnings House for the past two years. He had Alzheimer's and I was pleased with the levels of care and attention he received. He was always well kept, enjoyed the food and in good spirits. The consistent communication between the care manager, patient and family
members was very helpful. Staff went above and beyond to make sure Dad had everything he needed and kept us informed, especially throughout lockdown when we couldn't enter the home. He has unfortunately passed away now but staff couldn't do enough to help. He was very settled, made comfortable and passed away with dignity. Thank you to all the Munnings House staff and manager.
Reply from Amanda Barnes, Customer Service Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. It is nice to hear that you feel your dad was cared for well while he was in our home and that you felt you were kept informed throughout. Thank you for choosing Chilton Meadows to care for your dad.

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Review from D S (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Chilton Meadows Care Home for just over four years.
Overall, I am happy with the care that she receives. She is at her happiest when she is in the communal room with other residents.
She likes to take part in some of the activities.
The staff are lovely and have become like extended
family!
Reply from Amanda Barnes, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments. It is wonderful to hear that you feel like our family and that your mum is happy in our home and enjoys the activities and being with other residents. Thank you for choosing Chilton Meadows for your mum's stay.

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Review from Elaine B (Daughter of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my mother has just passed away after receiving five months of care which we could never repay! Care staff were caring and professional - and compassionate at end of life. Rooms were always spotlessly clean and the food served was always of a high standard. There was a varied activities programme
for those who wished to be involved. Would recommend.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

We appreciate you taking the time to leave us your review. Please accept our condolences for your loss, hopefully, it is of comfort knowing how well your mother was cared for at Chilton Meadows. Thank you again for your recommendation.

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Review from Alan T (Husband of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is happy, clean and well-fed. The staff are friendly and treat my wife well. The home is clean and doesn't smell unpleasant.
Reply from Amanda Barnes, Customer Service Adviser at Chilton Meadows Care Home

We appreciate you taking the time to leave us your comments, it is lovely to hear that you feel your wife is happy in our care home and that you feel she s treated well. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.

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Review from James T (Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The organisation is obviously not a charity. The way Chilton Meadows Care Home is perceived by the public is of paramount significance to Bupa. So saying the staff are tremendous and do their best regardless of any internal/external influences. The financial constraints are bound to limit the extent
to which activities can reach but I think the range could be improved. Not all residents want to watch TV, feed and sleep all day - but sadly that is what most do. You will know if that is normal.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your feedback. I will certainly pass your comments on to our activities team and see what they can arrange that you may enjoy taking part in. Please let us know if there is anything else we can do to make our stay as comfortable as possible

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Chilton Meadows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Chilton Meadows Care Home is calculated as follows: ( (188 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 226 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.792 Points relating to the number of positive Reviews for Chilton Meadows Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 19 Positive Reviews ÷ 24 = 0.792
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Chilton Meadows offers residential, nursing and dementia care. It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket. It also offers a space for people to rest, relax and recover with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

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Awards / Recognitions (7)

Meet the Team (0)

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