Chilton Meadows Care Home

Union Road, Onehouse, Stowmarket IP14 1HL
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9.6 83 Reviews
  • Chilton Meadows Care Home, Stowmarket
Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket, where staff take great care to focus on the person. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Chilton Meadows, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at Chilton Meadows. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the resident already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Staff love getting to know residents and there’s never a dull moment. The care home puts on lots of activities that everyone can join in with and the activities are just as much fun for staff as it is for residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Chilton Meadows Care Home.
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Care Provided by Chilton Meadows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amanda Delabruyere (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)

Visiting

  • We’re just two miles from Junction 49 of the A14 and a similar distance from Stowmarket train station, which has direct trains from London Liverpool Street, Ipswich, Norwich and Ely.

Parking

  • On-site parking available.

Chilton Meadows Care Home Reviews (83)

9.6

Chilton Meadows Care Home has a Review Score of 9.6 (9.584) out of 10, based on 19 reviews in the last 2 years.
Over all time Chilton Meadows Care Home has 83 reviews.

Overall Experience
  • 52
  • 25
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Date Published
  • 83
  • 7
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  • 19
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Reviewer Connection to Chilton Meadows Care Home
  • 39
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  • 1
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Total of 83, showing 41-60
Review from T P (Resident) assisted by family/friend published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers do well. Only need more per house: wish there were proper toilets and showers per room.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your feedback, I will certainly pass this on to the management team for you.

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Review from Mandy T (Friend of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since last coming to Chilton Meadows, I am really impressed. It's lovely to see caring staff, it's clean, and I know people will say it smells, but that is if someone had an accident. They cannot help this as long as it's cleaned and sorted, which I could not find fault. Where I visit, I know they are
lovely carers and clothes are changed regularly. They have got the Covid routine sorted very well. It works and happy to visit.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for leaving us a review. We are glad that our Covid 19 procedures are helping you feel safe when you visit. We look forward to seeing you again soon.

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Review from Beverley S (Niece of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the care my uncle received and that he spent his last days there - it was his wish.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for taking the time to leave us a review. Hopefully, you will go away from this feeling like your uncle received the best possible care for his final days.

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Review from T T (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not fault the care and compassion shown to Mum after her recent hip operation. These are challenging times with Covid, but Mum felt safe and well looked after. She said the food was amazing. The office staff were efficient and helpful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your kind words. We are so happy to hear your mum felt well cared for by the team. I will pass her compliment on to the chef!

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Review from Louisa H (Daughter of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although it has been a very difficult time seeing my father go into a care home at the beginning of Covid, my family and I have been very happy with the care that my father receives. He has been in Beech House at Chiltern Meadows care home for just over the past 10 months through some very uncertain
times which has meant we have been unable to visit him as we usually would. However, the carers and activities team have ensured we have as much contact as possible via Zoom or Window visits. I feel the staff always give us time with compassion, empathy, kindness and professionalism. There have been many tears and concerns, but we always feel we are listened to and our views and questions heard and answered. Everyone is kind and patient with my father who has vascular dementia and I wouldn't want him at any other care home other than Chiltern Meadows. Thank you to the team for everything you do and hopefully soon we will all be reunited and I can have a cuddle and a dance with Dad soon.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Chilton Meadows Care Home

We are so grateful to receive your kind words about our home, thank you so much for your incredibly lovely feedback. We are so pleased that you can feel at ease with your father in our care during this incredibly difficult time, thank you for putting your trust into us. Please let us know if there is anything more we can do for you and your family.

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Review from Mary G (Partner of Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner received excellent care, carried out in a truly caring manner at Chilton Meadows Care Home. The staff were always helpful, friendly and welcoming, even when they were tired after a long shift. They looked after me as well as they did my partner. The staff showed extraordinary kindness, at
often difficult times, which I will always be grateful for and I will never forget. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your kind words. It's lovely to hear that you felt as well looked after as your partner by the team at Chilton Meadows. Thank you for choosing us for your partner's care.

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Review from Beverley B (Daughter-in-law of Resident) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for both Mum and Dad. Kind, caring staff. Nothing too much trouble. Excellent facilities and food. Well organised with visiting.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for your praise. We are always happy to hear that family members feel their loved ones are being well looked after. Thank you for choosing Chilton Meadows.

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Review from Cyril P (Husband of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care of my wife. Always clean in presentation, and home. The staff are very accommodating and friendly and most importantly brilliant in handling my wife's ever-changing moods/condition. I very much appreciate the love, care, and attention she is given.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Chilton Meadows Care Home

Thank you for trusting us with your wife's care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from M T (Wife of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is bedridden due to two strokes and subsequent health issues. He therefore cannot make use of facilities or activities. He is always treated with care and compassion by staff and has developed a good relationship since moving to the home 18 months ago.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Sallyann B (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Chilton Meadows for some time now, and I have no complaints whatsoever. The staff are very caring, not only with the residents, but also with their families. Food is good and a very good choice. My mother suffers dementia and the staff are very gentle with her prompting her to
eat and join in activities. The home is clean with very good facilities.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.

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Review from Linda W (Niece of Resident) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff care for my relative with kindness, respect and courtesy. They consider her needs and personality in their planning. I have always found Chilton Meadows to be welcoming, clean and well-run and have confidence in their ability to meet my relative's individual needs.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

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Review from Alison R (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
First visual visit since lockdown. Staff were professional and friendly. All well organised.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from M M (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After many weeks of not being able to visit, today we were allowed to visit outside which has worked very well for us and our dad. I would like to say a big thank you to all staff for all the hard work and care they have given to our dad.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for trusting us with your father's care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from G H (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and helpful. All the family are made so welcome, Mums care needs are totally met. After having a previous bad experience in another care home, we now have piece of mind in Chilton Meadows. No negative to report, totally happy.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for trusting us with your mothers care. We really appreciate your kind comments.

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Review from Helen C (Daughter of Resident) published on 3 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with the care my mum has received for the last seven months. Staff are friendly and helpful. A lot of activities are organized for the residents and their families. The meals always look good and it is nice someone bakes cakes and brings them in for residents to enjoy. Nice clean care home. Would
recommend.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for the lovely comments. We are very happy to hear you can feel at ease with your Mum in our care.

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Review from D T (Son of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Chilton Meadows since May 2019 after suffering a bad stroke. He has settled in amazingly well, thanks in the main to the wonderful staff.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

We are so glad to hear your father has settled well. Please let us know if there is anything else we can do to make him more comfortable.

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Review from S S (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was placed in this home last year, I think it is a beautifully run care home. The carers are all so lovely and welcoming. The care home does a lot of days out to keep the residents occupied, such as days at the beach, summer fayres, going to museums. My dad settled in very well. They are also
fed well, and always have a variety of foods to serve for the residents.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

We are very happy to hear your father has settled well. Thank you for your kind comments.

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Review from Brenda R (Sister-in-law of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited the home two or more times a week. The care and devotion shown to my sister-in-law was outstanding. Not only to her but as visitors we were treated like family, nothing was too much for the staff.
This home was excellent in every way.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We really appreciate you taking the time to leave such lovely comments.

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Review from Julie L (Niece of Resident) published on 17 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and professional service towards residents and visitors was always 100%, made visiting and leaving a much easier experience.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for taking the time to leave your review. We appreciate the kind words.

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Review from B A (Husband of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Chilton Meadows is superb. Over the last 18 months since my wife has been a resident, she has been looked over by a very willing and kind staff who have given her the very best of their attention. Always it is comforting to know the local GP attends three times a week but also is close
at hand if necessary in an emergency.
The food is very good, as I know from experience as I have lunch there three times a week and can certainly vouch for that.
During the week there is different entertainment for the residents if they wish to take part. Also, a hairdresser is also available if the ladies like to have their hair attended to.
All in all, I find that Chilton Meadows is a place you can rest assured that you partner or relative is in the best place for their attention and comfort and have no hesitation in recommending it to anybody. Than you.
Reply from Greta Narbutaityte, Customer Adviser at Chilton Meadows Care Home

Thank you for your kind words. We have genuine regard for all of our residents, therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Chilton Meadows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Chilton Meadows Care Home is calculated as follows: ( (188 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 226 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.792 Points relating to the number of positive Reviews for Chilton Meadows Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 19 Positive Reviews ÷ 24 = 0.792
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Chilton Meadows offers residential, nursing and dementia care. It's a bright, spacious home, situated in a rural location on the edge of the historic market town of Stowmarket. It also offers a space for people to rest, relax and recover with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.

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Awards / Recognitions (7)

Meet the Team (0)

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